Adoption Lead

As an Adoption Lead at NowPurchase, you will play a crucial role in overseeing customer onboarding, engagement, and success for our flagship SaaS platform MetalCloud across India. Your responsibilities will include: - Leading and managing the onboarding and product adoption process for customers in South, West, and East India. - Traveling frequently to client locations, especially for key accounts or escalations, and mentoring a distributed team of Customer Success Executives. - Standardizing onboarding processes, reviewing implementation progress regularly, and planning rollouts for timely and effective product implementations. - Aligning regional teams with SOPs, product training modules, and onboarding goals to drive customer activation, product usage, and early value realization. - Acting as the escalation point for onboarding or adoption blockers and tracking KPIs like activation time, engagement, and retention readiness. - Providing actionable insights through regular internal reporting and identifying upselling and cross-selling opportunities through data and feedback. - Collaborating with Customer Success Managers on renewal readiness. Desired Attributes: - 3-5 years of experience in customer success, implementation, or post-sales, preferably in a B2B SaaS setup. - Hands-on experience managing or mentoring distributed teams. - Excellent verbal and written communication skills in English and Hindi. - Strong customer-facing capabilities and stakeholder management. - Willingness to travel extensively across India. - Proficiency in tools such as Zoho, Gainsight, HubSpot, or similar CRMs. - Strong in cross-functional collaboration and team ownership. - Skilled in Excel/GSheets, reporting, and analysis. In addition to a competitive compensation package, NowPurchase offers benefits such as group medical insurance, generous leave structure including maternity and paternity leaves, and complimentary snacks. The hiring process includes screening of applicants, telephonic discussions with HR, F2F/video discussions with Hiring Managers, Mettl Assessments, and a final round interview with the Director, followed by email communication on final feedback.,