70 Product Adoption Jobs

The key responsibilities for this role include supporting strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts. As the first point of contact for customers, you will be responsible for supporting business outcomes, product adoption, customer satisfaction, and measurable success. You will need to demonstrate the value of products by conducting focused supply chain analyses with customers, using data and tools to solve specific supply chain challenges. Additionally, you will drive supplier research, build industry vertical knowledge, and structure risk hypotheses for detailed supply chain analyses. You will be required to conduct analysis in Excel or other analytical tools and prepare client-ready PowerPoint presentations. Collaboration with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth engagement will also be part of your responsibilities. Travel to client locations for business reviews, analysis, and relationship-building may be required. Being available and responsive during critical customer needs or emergencies is essential. The requirements for this position include having 1-2 years of experience in management consulting, customer success, preferably in B2B SaaS or supply chain, procurement, or transportation solutions. Experience working with Enterprise-level customers and managing complex client relationships is preferred. Strong problem-solving skills, supply chain analysis expertise, and strategic planning abilities are necessary. Basic to intermediate skills in Excel for data cleaning & management, pivot table analysis, and PowerPoint building and formatting are required. Excellent written, verbal, and interpersonal communication skills are essential. You should be able to translate customer goals and business strategies into actionable success plans with minimal oversight. A Bachelor's degree in Business Administration, Supply Chain Management, or a related field is necessary, and an advanced degree is a plus. Having a passion for helping customers succeed and a proactive interest in improving the customer experience is important. The education requirement for this role is a BBA/MBA in Supply Chain Management, Logistics, Operations, or a related field. The work location is in Koregaon Park, Pune, with the job type being full-time and a day shift schedule. Applicants will be asked about their experience as a supply chain analyst, their official notice period, and their comfort with working from the office in Pune. As a Supply Chain Analyst, you will play a crucial role in supporting Enterprise-level accounts through strategic planning, customer support, supply chain analyses, and collaborative efforts with various teams. Your ability to drive customer success, conduct detailed analyses, and effectively communicate with stakeholders will be key to excelling in this position.,

At project44, the belief in better drives everything we do. We challenge the status quo because we understand that a better supply chain isn't just a possibility - it's a necessity. It's better for our customers, better for their businesses, and better for the world. With our Decision Intelligence Platform, Movement, we are revolutionizing how global supply chains function. By converting fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, gain clear visibility, make decisive actions, and automate intelligently. Our Supply Chain AI enhances visibility, improves execution, and enables next-gen applications that propel businesses forward. Headquartered in Chicago, IL, with a second HQ in Bengaluru, India, we are driven by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you are passionate about solving meaningful problems, scaling rapidly with AI, making an impact daily, and being part of a high-performance team, then we should definitely have a conversation. As a Sr. Staff Content Strategist joining our Product Design team, you play a crucial role in driving user adoption and engagement through clear, compelling, and educational content across the entire product experience. Your responsibilities include owning the end-to-end content strategy, collaborating closely with cross-functional teams, developing and executing a content strategy that supports user adoption, conducting regular content audits, analyzing content performance, and advocating for content best practices across the organization. Qualifications: - 8+ years of experience in content strategy, technical writing, instructional design, or related field, preferably in a SaaS environment. - Proven ability to create engaging content that drives user adoption. - Strong portfolio showcasing a variety of content types. - Experience writing for diverse audiences including end users, developers, and internal stakeholders. - Familiarity with public APIs, SDKs, and developer documentation is advantageous. - Proficiency in leveraging AI tools to streamline content creation and enhance user experience. - Excellent project management skills and ability to manage multiple priorities. - Experience with tools such as Confluence, Zendesk, MadCap Flare, Camtasia, or similar platforms. - Knowledge of the logistics or supply chain industry is a plus. At project44, we are committed to diversity and inclusion. We are intentionally building teams that reflect the unique communities we serve. We strive to create a work environment where every team member can bring their authentic selves to work every day. If you share our values and passion for transforming the way the world moves, we welcome your application. Join us on our journey to become a more diverse, equitable, and inclusive organization where everyone has a sense of belonging.,

As an Account Manager in our Customer Success team at our AdTech company based in India, your primary responsibility will be to ensure ongoing customer success, product adoption, and realization of the benefits of our creative platform. You will serve as the main point of contact for our clients, understanding their core business needs, and delivering solutions through consistent and timely communication. Each client is assigned a dedicated Account Manager to guide them throughout their journey, bridging the gap between the client and our internal organization. In this consultative role, you will collaborate with team members from Sales, Creative Services, and Products to influence and support the client. Your duties will include managing the overall client relationship, supporting clients with user management, capability building, and addressing any campaign requests or issues. Successful client onboarding, driving adoption and usage growth, conducting quarterly business reviews, and identifying upsell opportunities are also key aspects of the role. To excel in this position, you should have a minimum of two years of experience in a customer-facing role, preferably within the tech industry. Strong written and verbal communication skills, along with interpersonal skills, are essential. A good understanding of the advertising technology ecosystem, including Display Advertising, DSP, SSP, and the Digital Advertising ecosystem, is required. Proficiency in tools such as Zendesk, Photoshop, MS Office, Gmail suite, and Slack is preferred. The role demands flexibility to work during Australia business hours (IST 3 am onwards) in an in-office, remote, or hybrid setting. Success in this role is defined by achieving 100% usage fulfillment as per clients" contracts, maintaining a 100% renewal rate, and driving over 25% year-over-year growth in clients" billing. Join us in our mission to transform digital creatives and create personalized experiences smarter, faster, and better! We are dedicated to changing the world and are looking for an Account Manager who shares our commitment to customer success and facilitating our endeavor.,

The Adobe DALP Sales team is seeking a techno-functional Customer Success & Renewal Manager to join the customer success team in North America. As a trusted advisor, you will collaborate with customers to optimize their strategies and ensure their success throughout their lifecycle. This position plays a crucial role within Adobe's Digital Advertising, Learning, and Publishing Business Unit, requiring individuals who are quick learners, high-energy, data-minded, and tech-savvy with prior customer champion and consultative experience. Your responsibilities will include providing consulting services in TV Everywhere & D2C ecosystems, managing client relationships, presenting technical information clearly, managing multiple customers concurrently, identifying growth opportunities, building strong customer relationships, demonstrating technical expertise, assisting customers in product adoption, leveraging business acumen, providing product feedback for enhancements, managing renewals and expansions, and delivering seamless presentations for Strategic Business Reviews. To succeed in this role, you should have at least 10+ years of experience in the technology domain, with a minimum of 5-6 years in customer success or key account management. Deep product and technical ecosystem knowledge, understanding of the Media & Entertainment industry, empathy for customers, and a passion for revenue and growth are essential. Strong leadership, communication, and presentation skills, as well as the ability to collaborate with cross-functional teams, are required. A Bachelors or Masters degree in business management/engineering is preferred, along with international sales experience in NA markets. This role involves working in US hours, and Adobe follows a hybrid work model. Adobe values creativity, curiosity, and continuous learning, offering opportunities for career growth and development. If interested, update your Resume/CV and Workday profile, visit the Internal Mobility page on Inside Adobe, and prepare for interviews. Adobe provides an exceptional work environment, fosters ongoing feedback through the Check-In approach, and offers meaningful benefits. Join Adobe and make a positive impact in a collaborative and innovative work environment.,

Drive product adoption, manage client relationships, and support sales growth. Oversee the product lifecycle, gather feedback, and enhance features. Use data to meet performance goals. Lead demos, implementations, and module expansions. Logistics experience is a plus.

You will be based in Visakhapatnam, Andhra Pradesh, India, as a Product Consultant, where your main responsibility will be to assist clients in maximizing the value of our products and solutions. Your role will involve understanding the specific needs of customers, offering customized solutions, and providing necessary training and support to ensure successful adoption of the product. You will play a crucial role in bridging the gap between the product development team and customers, aiming to guarantee customer satisfaction and foster lasting relationships. Additionally, you will be expected to provide expert guidance on transforming ideas into products that align with market demands and are successful in sales.,

As a Product Marketing leader at Netcore, you will have the opportunity to lead a talented product marketing team and collaborate with cross-functional teams to develop unique product positioning, launch strategies, and enhance product adoption, awareness, and customer satisfaction on a global scale. Your role will involve defining the vision by creating product positioning, messaging, and value propositions that set our solutions apart in the market. Working closely with product, marketing, sales, and CSM teams, you will play a crucial part in making our enterprise SaaS product successful in the market. Your key responsibilities will include developing long-term strategies for product positioning, guiding product roadmap and pricing strategies based on market research, defining the team's strategy, budget, hiring, and OKRs, setting clear goals and key results for the team, staying informed about market trends and customer requirements, executing product marketing strategies in collaboration with Sales and PR teams, forecasting pipeline goals, analyzing marketing campaigns" effectiveness, devising product adoption and user engagement strategies, and conducting Competitive/Market Intelligence studies. Preferred qualifications for this role include 18+ years of experience in core product marketing, MarTech experience, 5+ years of team handling experience in B2B SaaS, prior experience in the SaaS industry, ability to influence teams at the business unit level, expertise with Product Company and Consumer Based customers, and representation of the company at conferences or podcasts. At Netcore, you will be part of a pioneering team that is revolutionizing customer engagement and experience through AI/ML-powered solutions. Our innovative SaaS products cater to B2C brands worldwide, helping them enhance engagement, conversions, revenue, and retention. Headquartered in Mumbai with a global presence in over 20 countries, we offer a range of products including Customer Engagement, Email, Personalization, Product Experience, Customer Data Platform (CDP), and Raman - our AI engine. Working at Netcore offers immense growth opportunities, continuous learning, and collaboration with industry-leading brands. You will have the chance to work with innovative minds, adopt the latest SaaS tools, explore your entrepreneurial mindset, experience an open culture that fosters creativity, and build a strong network among CMOs, CPOs, and Founders globally. Netcore is committed to being a people-centric company, certified as a Great Place to Work for five consecutive years. Joining Netcore means becoming a valued member of our family-oriented organization, where you can shape the future and make a meaningful impact. If you are looking for a company where you can thrive and create a difference, apply now to be part of our team.,

As the Manager of Global Product Commercialization, you will be responsible for leading the product sales and expansion function for Operational Reports. You will be in charge of the Sales P&L of one of the 5 regions, while also overseeing a team of ACS resources. Your key activities will include developing the Sales Pipeline, exploring new short-term and long-term white-space opportunities, identifying new use cases tied to customer pain points, engaging customers to demonstrate product value, and gathering customer feedback to influence product roadmaps. You will collaborate closely with other members of the Global Product Management team to ensure that product commercialization plans align with the product roadmap. Your role will involve leading a large ACS team to ensure the successful commercialization of products, maximizing customer value and revenue. You will be tasked with identifying new white spaces of growth, pursuing strategic product partnerships both internally and externally to accelerate time to market for revenue growth opportunities, and exploring pricing strategies that enable sales with clear value quantification while supporting sustainable revenue growth. Monitoring and analyzing product adoption and usage trends, developing comprehensive approaches to engage customers in partnership with regional teams, and establishing KPIs to track commercialization success will also be part of your responsibilities. You will need to build market/customer-specific commercial constructs beyond the standard go-to-market to cater to customer needs, develop customer value narratives based on product value propositions and customer case studies, partner with regional teams to create sales training materials, and conduct trainings. Building strong working relationships with a diverse group of internal and external stakeholders to achieve commercialization goals is crucial. To excel in this role, you should possess a strong customer focus and commercial mindset. Experience in commercializing APIs and AI-based products is highly preferred. You must demonstrate a proven ability to define and execute bold, forward-looking product strategies that drive business transformation. An analytical, solutions-oriented skillset with the ability to drive customer sales, a strategic mindset to solve complex and ambiguous problems, a track record of collaborating in cross-functional teams, and strong organizational skills to manage multiple and competing priorities are essential. A Bachelor's degree in business or relevant experience is required, and an MBA is a plus. Extensive experience in strategy consulting or product commercialization, as well as strong communication and influencing skills to work effectively with internal and external stakeholders, are also key attributes for success in this role.,

You are an experienced Product Marketing Consultant responsible for developing and implementing effective marketing strategies to enhance product adoption and customer engagement. Acting as a liaison between product development and the market, you ensure that product positioning, messaging, and go-to-market strategies are in line with customer requirements and business objectives. Your role is tailored for individuals with a comprehensive knowledge of product marketing and a track record of achieving tangible outcomes.,

As an experienced Business Head, you will lead strategic sales efforts to expand reach within NBFCs, Fintechs, and the Banking Correspondent (BC) network. Your primary goal will be to drive business growth, forge partnerships, and align with the mission of expanding digital financial access. Your key responsibilities will include formulating and implementing business strategies targeting NBFCs, Fintechs, and BC networks. You will cultivate partnerships with industry stakeholders to drive product adoption, identify growth opportunities, and manage end-to-end sales processes to boost revenue. Collaboration with internal teams to develop tech-forward, customer-centric solutions will also be essential. Additionally, you will monitor industry trends, customer insights, and competitor actions to maintain market relevance. To qualify for this role, you should have 10+ years of experience in software sales, preferably with NBFCs, Fintechs, or BC networks. An understanding of tech product sales and the financial services ecosystem is necessary. Proven experience in business development within a target-driven environment, excellent communication, and relationship-building skills are required. You should be strategic, adaptable, and driven to work in a fast-paced, startup culture. The compensation for this position will be as per Industry Standards.,

Job Description: Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. Theres another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. About the role: We're looking for a Product Marketing Specialist to develop and execute marketing strategies to increase awareness and drive widespread adoption of our product. Our ideal candidate is an enthusiastic and seasoned B2B product marketer with a track record of success in navigating emerging products and driving effective go-to-market strategies. Responsibilities: - Content Development: Drive content for monthly feature releases and create content to support feature launches. - Market, customer, and competitive analysis: Be the expert on the customer, the industry trends, and the players in the market. - Sales enablement: Communicate value proposition and provide high-value sales tools, training, and collateral. - Product and feature adoption: Drive adoption of the product and features amongst the customer base. - Marketing enablement: Work with growth teams across the company to convey strategic vision and partner in campaign execution. - Project management: Drive projects forward through effective cross-functional collaboration. Qualifications: - Any graduate degree with 5+ years of product marketing experience with proven experience working in B2B SaaS marketing in global technology companies (preferred). - Strong content writing skills and business acumen. - Self-starter, independent, and result-oriented who can go the extra mile to drive business outcomes. - Ability to take ownership and demonstrate accountability to achieve the intended business outcomes. - Excellent presentation, communication, and cross-functional collaboration skills.,

What youll do Your core job is to own our customer relationships for our international customers and make them true fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 1+ years of work experience in managing international client onboarding(customer success with technical understanding of the product) . You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

What youll do Your core job is to own our customer relationships, make them successful and fans of BiteSpeed Giving customers a delightful onboarding experience and helping them get setup for success Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant You genuinely like helping people and making them successful You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 3+ years of work experience in customer success with technical understanding of the product . You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships, make them successful and fans of BiteSpeed Giving customers a delightful onboarding experience and helping them get setup for success Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant You genuinely like helping people and making them successful You have 2+ years of experience managing customer success & support at an SMB SaaS startup (this is not a hard requirement); You have a genuine interest in conversations with people from different backgrounds to learn about their lives

What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed Giving customers a delightful onboarding experience and helping them get setup for success Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals , owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant You genuinely like helping people and making them successful You have a genuine interest in conversations with people from different backgrounds to learn about their lives

What youll do Your core job is to own our international customer relationships , make them successful and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our international customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 3+ years of work experience in customer success with technical understanding of the product and 1+ years of experience in managing international customers You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

We are looking for a data-driven and customer-obsessed Product Engagement Specialist to join our Product Solutions Marketing team. In this role, youll own the strategy and execution of in-app engagement initiatives using Pendo to drive user activation, product adoption, and long-term retention. You’ll collaborate closely with Product, UX, Engineering, and Customer teams to shape a best-in-class user experience through analytics,segmentation, and targeted in-app messaging . Key Responsibilities: Define, implement, and manage tagging strategies and analytics frameworks in Pendo to measure user behavior, feature adoption, and product engagement. Build and maintain real-time dashboards to surface insights for key stakeholders across Product, Marketing, Partner Success, and Leadership. Design, deploy, and optimize in-app experiences including onboarding flows, walkthroughs, tooltips, and announcements that enhance user understanding and value realization. Partner cross-functionally with Product Managers, Product Marketing,UX Designers, and Engineers to embed Pendo analytics into the product development lifecycle. Conduct regular audits of tags and guides to ensure data accuracy and maintain high usability standards. Establish and maintain governance standards, documentation, and best practices for Pendo usage across the organization. Support segmentation, targeting strategies, and A/B testing to deliver personalized user experiences and measure impact. Translate behavioral data and customer insights into actionable recommendations to improve product usability and customer satisfaction. Skills and Experience 3+ years of experience in product engagement, digital adoption, or customer success roles using platforms like Pendo, WalkMe, Appcues,or Gainsight PX. Strong understanding of SaaS business models and user behavior analytics, preferably in a B2B or enterprise setting. Demonstrated ability to work cross-functionally and influence without authority across Product, Marketing, and Engineering teams. Familiarity with behavioral segmentation, user journey mapping, and digital experimentation (e.g., A/B testing). Clear, confident communication skills with the ability to turn complex data into compelling, actionable insights. Experience with tools such as JIRA, Confluence, or other product collaboration platforms. Basic understanding of HTML/CSS/JavaScript is a plus

As a Customer Success Manager at AI Trillion, a leading Marketing automation- SAAS Company dedicated to revolutionizing the e-commerce industry, you will play a crucial role in ensuring the success and satisfaction of our SaaS customers. Your responsibilities will include guiding new customers through the onboarding process, driving product adoption, fostering strong relationships with key stakeholders, monitoring customer health, collecting feedback for continuous improvement, managing renewals, and advocating for customer satisfaction. In the customer onboarding phase, you will collaborate with the sales and implementation teams to understand customer goals and expectations, ensuring a smooth and positive experience for new customers. You will proactively engage with customers to drive product adoption and usage, providing training sessions and resources to maximize the value of our SaaS solution. Building strong relationships with key stakeholders within customer organizations will be essential, as you act as the main point of contact for customers, addressing inquiries, concerns, and providing ongoing support. Monitoring customer health and identifying potential issues will allow you to work closely with customers to address challenges and ensure their success. Gathering feedback from customers and communicating insights to the product development team will be crucial for continuous improvement. Conducting regular check-ins to understand evolving customer needs and priorities will help in providing exceptional service. Collaborating with the sales team for successful renewals, identifying upsell or cross-sell opportunities, and developing strategies to increase customer lifetime value are also part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in business, marketing, or a related field, along with proven experience in a customer-facing role, preferably in a SaaS environment. Strong communication, presentation, and interpersonal skills are essential, as well as the ability to understand and articulate technical concepts. Proactive problem-solving, critical-thinking skills, and experience with customer success tools and platforms are considered advantageous. Join our team at AI Trillion and be part of our exponential growth in the e-commerce landscape.,

As the Investment Product Manager, you will be responsible for owning and evolving the investment products roadmap, specifically focusing on mutual funds. Your key responsibilities will include understanding the needs of advisors and distributors to create intuitive product experiences. You will conduct data-driven analysis to identify trends, performance metrics, and growth opportunities. Ensuring regulatory compliance and seamless integration with Asset Management Companies (AMCs) and backend systems will be crucial aspects of your role. Additionally, you will be required to conceptualize and execute campaigns targeted towards employees and partners to enhance product engagement and drive sales. You should have a minimum of 3 years of experience in Investment product management, with a solid understanding of investment products, particularly mutual funds. Strong analytical and problem-solving skills, coupled with a data-oriented mindset, are essential for this position. Attention to detail, structured thinking, and the ability to work collaboratively with internal teams and end-users to boost product adoption are also key requirements. Experience in sales or collaborating closely with sales/distribution teams will be considered a bonus. Excellent communication and interpersonal skills are necessary to effectively influence cross-functional stakeholders. A business-savvy mindset, coupled with a passion for enhancing customer outcomes, will further contribute to your success in this role. This is a full-time position with benefits including health insurance, paid sick time, paid time off, and Provident Fund. The work schedule is during the day, and the work location is in person. Join us in shaping the future of investment products and driving impactful change in the financial services industry!,

The role at BiteSpeed involves focusing on customer retention and satisfaction to drive growth. As we aim to double our scale, your responsibility will include building strong customer relationships, ensuring customer success, and gathering valuable insights for our product team based on customer feedback. Your core duties will revolve around managing customer relationships, overseeing customer onboarding processes to provide a delightful experience, tracking product adoption to maximize customer value and drive revenue growth through upsells and expansions. You will also serve as a trusted product advisor, assisting customers in optimizing their usage of BiteSpeed to achieve the best possible outcomes. To excel in this role, you should possess a genuine passion for delivering exceptional service akin to that of a Michelin-starred Italian restaurant. Your innate desire to help others succeed, coupled with a keen interest in engaging with individuals from diverse backgrounds to understand their perspectives and experiences, will make you a valuable addition to our team. BiteSpeed's headquarters is located in Bangalore, offering a vibrant work environment in a thriving city. In addition to competitive compensation, the company provides various perks and benefits to support employee well-being, continuous learning, and a fun-filled workplace culture. These include health insurance coverage, quarterly off-sites for team bonding and planning, access to fitness facilities through Cult Fit and Cult Play memberships, and opportunities for personal development through sponsored courses, conferences, and books. Your proficiency in areas such as customer success, communication, problem-solving, time management, relationship management, and analytical thinking will be instrumental in driving customer satisfaction and business growth at BiteSpeed. Your ability to collaborate effectively with cross-functional teams, adapt to changing requirements, and leverage customer feedback for continuous improvement will be key to your success in this role.,

About BiteSpeed: BiteSpeed is a Sequoia-backed SaaS startup dedicated to developing an AI-native Marketing, Support & Sales suite tailored for e-commerce brands. With a global presence spanning 50+ countries, we have established partnerships with over 3000 e-commerce brands worldwide. Along our journey, we have secured funding exceeding $5.5M with esteemed investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal, and more supporting our vision. You can learn more about us at https://www.bitespeed.co/ and explore our exceptional customer reviews at https://apps.shopify.com/bitespeed-fb-messenger-chatbot. Role Description: As BiteSpeed continues its impressive growth trajectory, we are seeking a dedicated individual to spearhead customer retention initiatives and cultivate genuine brand advocates. In this role, you will be instrumental in fostering strong customer relationships, gathering valuable feedback, and providing crucial insights to enhance our product offerings. Your responsibilities will include client onboarding, monitoring product adoption, driving upsells, and serving as a trusted advisor to our international customers. Responsibilities: - Take ownership of customer relationships, ensuring exceptional service delivery and maximizing customer satisfaction. - Facilitate client onboarding processes and monitor product adoption among enterprise customers to drive revenue growth. - Act as a reliable product advisor, assisting customers in optimizing their BiteSpeed experience to achieve maximum value. Qualifications: - Prior experience in managing international client onboarding and customer success, preferably with a technical understanding of the product. - Genuine passion for assisting others and a knack for building successful relationships. - Strong interest in engaging with individuals from diverse backgrounds to gain insights and broaden perspectives. Location: Bangalore Our Purpose: At BiteSpeed, we believe in creating a purposeful and transformative workplace environment. Our core values revolve around Personal Transformation, Wealth Creation, and Winning Together. We are committed to fostering a culture where work transcends mere tasks and becomes a meaningful part of our lives. Values: - Go Above And Beyond - Making Things Happen - Say It Like It Is - Progress Over Perfection - Dont Take Yourself Seriously, Take Your Work Seriously Perks & Benefits: In addition to competitive compensation, BiteSpeed offers a range of perks and benefits designed to promote wellness, learning, and fun. These include: - Health Insurance - Quarterly Off-sites - Cult Fitness Membership - Personal Development Sponsorship How to Apply: If you are intrigued by our mission and believe you are a good fit for the role, please send a personalized note detailing your interest and qualifications to talent@bitespeed.co. Additionally, if you know someone who would excel in this position, refer them to us, and upon their successful recruitment, you will receive Apple Airpods Pro as a token of appreciation. For any inquiries, kindly reach out to talent@bitespeed.co.,

Develop full understanding of the Apptio suite of products, including: The value proposition and sales messaging Best practices for deployment and maintenance Out of the box reports Support a set of accounts and drive product adoption, renewal and expansion Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team Understand Customer’s use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products. Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products. Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed. Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 1-3 years of industry experience At least a 3-year college degree in associated field. Preferred technical and professional experience Experience within IT Finance and/or Technology departments, including Digital or Agile teams Experience with analytics, data insights and visual

As a Senior Engineer in Application & Engineering, your key responsibility will be to provide technical support to the sales team and customers. This involves conducting technical presentations, product demonstrations, and explaining the salient features of our products. Your role will require a Bachelor of Engineering or Diploma Degree qualification. Your skills should include a deep understanding of relevant products, proficiency in technical presentations, proven experience in technical sales and product demonstrations, as well as excellent verbal communication. You will be tasked with explaining the technical functionalities and benefits of our products to potential customers, collaborating with the sales product team to drive product adoption and sales success, handling technical questions and troubleshooting during demonstrations, and keeping the management informed about product promotional activities. Furthermore, you will work closely with various sales channels such as OEMs, End Users, and distributors to promote product adoption over other manufacturers. Your expertise in technical sales, industrial automation, application engineering, B2B sales, and sales engineering will be crucial in achieving these objectives. Your ability to deliver effective technical sales presentations and product demonstrations, along with your strong verbal communication skills, will be key assets in this role.,

As a Senior Engineer in the Application & Engineering department, you will be responsible for providing technical support to the sales team and customers. Your key tasks will include conducting technical presentations, demonstrating product features, and explaining the benefits of our products to potential customers. To excel in this role, you should hold a Bachelor of Engineering or Diploma Degree. You must possess relevant product knowledge, excellent technical presentation skills, and proven experience in technical sales and product demonstration roles. Additionally, strong verbal communication skills are essential for effective interaction with clients. Your primary responsibilities will involve collaborating closely with the sales product team to drive product adoption and sales success. You will address technical queries during demonstrations, troubleshoot technical issues, and keep the management informed about product promotional activities. Furthermore, you will engage with various sales channels such as OEMs, End Users, and distributors to promote product adoption over competitors. If you have a background in technical sales, industrial automation, and application engineering, and possess the necessary skills in B2B sales, product demonstrations, and sales engineering, this role offers an exciting opportunity to leverage your expertise and contribute to the growth of the organization.,