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Customer Success Manager

Customer Success Manager

Bitespeed

4 - 8 years

6 - 10 Lacs

kanpur

Posted:3 hours ago| Platform:

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Skills Required

customer relationship product adoption customer retention client onboarding retention customer service churn client servicing business development client retention client relationship management lead generation onboarding client relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the roleWe want to keep our customers for life

To do that, customer success is probably going to be our most important function and we want to treat it like that

So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with)
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers

This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team
What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeedClient onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenueBecoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeedManaging cross-sells for new products and renewals, owning expansion revenue at an account levelBuilding the playbook for our customer success function to scale for the next stage of growth

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Customer Success Manager