Truein

Job Title: QA Intern Location: Baner, Pune About Us: Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 45 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: We are looking for a fresher to release high quality software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. Your primary responsibilities will include working closely with the tech team and the product manager, designing testing strategies, automated and manual testing for mobile and web modules of the product. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team. Responsibilities: Create detailed, comprehensive and well-structured test plans and test cases for web and mobile applications. Execute test cases as per Test plans. Design, write & execute functional and regression tests. Evaluate, troubleshoot and test software. Ensure delivery of extremely high quality products to end customers. Adopt and adhere to QA processes. Run non-functional tests using automated tools. Requirements: Fresher/ internship experience as a Quality assurance engineer. Experience using API management tools like Postman is a plus. Exceptional analytical skills. Experience with performance and/or security testing is a plus. BE/BTech Computers, MSc/MCA or similar. You Will Get: Competitive stipend and benefits Work closely with and be part of a truly amazing team. Join a fast-growing startup early, make a difference and enjoy the ride. Challenge yourself and take your career to the next level. Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Job Title: Frontend DeveloperLocation: Baner, Pune About Us:Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 30 people and growing.Our Culture:At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview:We are looking for a Frontend Developer to join our team who will work closely with our team of talented engineers to design and build high-quality mobile & web applications. Deep experience contributing to and managing high-scale production web development. It is an individual contributor role wherein you would work with a small but highly competitive and effective team. Responsibilities:Build the front-end of applications through appealing visual design.Develop intuitive, functional and robust front-end components.Work with large response API’s and efficiently handle large amount of data in UI components.Test software to ensure responsiveness and efficiency.Troubleshoot, debug and upgrade software.Discover and fix programming bugs.Build features and applications with a mobile responsive design. Requirements:Bachelor's degree or equivalent experience in Computer Science or related field.1-3 years of experience in Angular / web development.Hands-on experience with AI-powered coding tools like Cursor, Windsurf, or Replit is a must, with regular usage of at least one preferred.Minimum 1 year of experience with client-side scripting and JavaScript frameworks (Angular, Vue.js or Reactjs), Typescript including jQuery.Good understanding of UI and UX principles.Basic understanding of SQL.Experience with third-party libraries and APIsProficient understanding of web markup, including HTML5, CSS3. Good to have:Experience in Angular is a plusExposure to Flutter & Android developmentExposure to RxJS and Redux is a plus You Will Get:Competitive compensation package and benefits.Work closely with founders and be part of a truly amazing team.Join a fast-growing startup early, make a difference and enjoy the ride.Challenge yourself and take your career to the next level. Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Product Support Lead Location: Baner, Pune About Us : Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 30 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: As a Product Support Lead, you will play a crucial role in ensuring customer satisfaction by overseeing and optimising the support operations. You will be responsible for leading and managing the Customer Support team, focusing on delivering exceptional support and technical assistance to Truein’s customers. This role involves ensuring a high-quality customer experience through proactive problem-solving, efficient resolution of escalated issues, and continuous improvement based on data-driven insights. The ideal candidate will be a self-starter who thrives in a dynamic startup environment, comes with a customer-centric approach, has a bias for action, and can effectively collaborate with cross-functional teams including Customer Success, Product, and Engineering. Key Competencies: Understand customer needs and expectations to provide effective and timely support. Foster a customer-centric culture within the support team. Provide technical guidance to the support team and customers. Lead and inspire a team of support professionals to achieve performance goals. Conduct regular team meetings and training sessions to enhance skills and knowledge. Identify and resolve complex technical & functional issues efficiently. Implement proactive measures to prevent recurring problems. Communicate effectively with customers, internal teams, and stakeholders. Collaborate with the product development team to provide insights from customer support. Coordinate with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently. Measure and enhance customer experience with data-led decisions and tracking KPIs. Roles and Responsibilities: Identify and measure metrics for customer support teams (SLA’s, CSAT, Response and Resolution Time). Oversee the resolution of customer issues through various channels (tickets, chat, email, phone). Monitor and maintain service level agreements (SLAs) for support response and resolution times. Recruit, train, and manage a team of product support specialists. Stay updated on the latest features, provide training to the support team on new features and changes. Conduct regular audits of customer interactions for compliance and improvement. Ensure accurate and up-to-date documentation of support processes and procedures. Develop and update knowledge base articles for customer self-service. Become a product expert - you'll be a go to resource for both customers and coworkers. Own the overall KPIs for customer support. Present regular updates to the leadership team on support performance. Requirements: Bachelor's degree or equivalent experience in Computer Science or related field 4+ years of experience in Customer Support for a B2B SaaS platform company Excellent troubleshooting, presentation, and documentation skills Excellent verbal and written communication skills Ability to prfioritize issues based on complexity and severity Result-oriented and has great attention to details Strong empathy for customers and passion for growth Flexibility with changing job duties and responsibilities You will get: Competitive compensation package and benefits Work closely with and be part of a truly amazing team Join a fast-growing company early, make a difference and enjoy the ride Challenge yourself and take your career to the next level Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Job Title: Customer Success Manager Location: Baner, Pune About Us: Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: As a Customer Success Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team. Responsibilities: Customer onboarding: help them set up product configuration and upload data Conduct product training for key stakeholders in the customer organization Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Minimize customer churn, maximize retention and create great customer experience Contact customers to explain new features and help them upgrade to new plans Collect customer references, testimonials and create case studies Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes Help customers map Truein to their existing policies and processes Requirements: 2 to 3 years years of experience in SaaS or software product company in a customer-facing roles Previous experience working with enterprise customers Process-oriented and analytical Excellent verbal and written communication skills Strong empathy for customers and passion for growth Passion for solving client challenges and commitment to client delight Result-oriented and has great attention to details Bachelor's degree or equivalent experience in Computer Science or related field Good to have: Experience dealing with International customers Has worked with growth stage startup Education background of Technology + Management studies You will get: Competitive compensation package and benefits Work closely with and be part of a truly amazing team Join a fast-growing company early, make a difference and enjoy the ride Challenge yourself and take your career to the next level Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Job Title: Frontend Developer Location: Baner, Pune About Us: Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 30 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: We are looking for a Frontend Developer to join our team who will work closely with our team of talented engineers to design and build high-quality mobile & web applications. Deep experience contributing to and managing high-scale production web development. It is an individual contributor role wherein you would work with a small but highly competitive and effective team. Responsibilities: Build the front-end of applications through appealing visual design. Develop intuitive, functional and robust front-end components. Work with large response API’s and efficiently handle large amount of data in UI components. Test software to ensure responsiveness and efficiency. Troubleshoot, debug and upgrade software. Discover and fix programming bugs. Build features and applications with a mobile responsive design. Requirements: Bachelor's degree or equivalent experience in Computer Science or related field. 1-3 years of experience in Angular / web development. Hands-on experience with AI-powered coding tools like Cursor, Windsurf, or Replit is a must, with regular usage of at least one preferred. Minimum 1 year of experience with client-side scripting and JavaScript frameworks (Angular, Vue.js or Reactjs), Typescript including jQuery. Good understanding of UI and UX principles. Basic understanding of SQL. Experience with third-party libraries and APIs Proficient understanding of web markup, including HTML5, CSS3. Good to have: Experience in Angular is a plus Exposure to Flutter & Android development Exposure to RxJS and Redux is a plus You Will Get: Competitive compensation package and benefits. Work closely with founders and be part of a truly amazing team. Join a fast-growing startup early, make a difference and enjoy the ride. Challenge yourself and take your career to the next level. Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Job Title: Enterprise Account Executive (B2B SaaS Sales - US Region) Work Hours: 5 PM to 2 AM IST Location: Baner, Pune About Us: Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: We are looking for a self driven Enterprise Account Specialist with experience in B2B Sales to join our team. The candidate should be ambitious, result oriented with great attention to details. It is an individual contributor role wherein you would work with a small but highly competitive and effective team. Responsibilities: Develop a thorough understanding of our product offerings and target segment to better serve the clients. Attending inbound customer inquiries. Identifying and developing new sales opportunities. Contacting potential customers on LinkedIn, via phone calls and emails. Conduct demo meetings and help customers choose the right offering. Handle objections, negotiate and win new customers. Leverage partners to meet assigned revenue goals. Requirements: 2 to 4 years of Enterprise sales experience as a Sales Executive / Account Executive in a B2B SaaS/IT Software/IT Products Company. Current or prior experience in managing global sales in the region - North America /US Experience in managing complex sales cycles & prior experience of managing & achieving sales quota Ambitious, result-oriented and has a great attention to detail. Strong convincing skills with active listening ability. Effective communication skills. Good to have: Solution or consultative sales experience Has worked at growth stage startup Previous experience in HR-tech Sales. Education background of Computer Engineering and MBA You will get: Competitive compensation package and benefits. Work closely with founders and be part of a truly amazing team. Join a fast-growing startup early, make a difference and enjoy the ride. Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

About us Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 30 people and growing. Our Culture At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders – our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Responsibilities Develop a thorough understanding of our product offerings and target segment to better serve the clients. Attending inbound customer inquiries. Identifying and developing new sales opportunities. Contacting potential customers on LinkedIn, via phone calls and emails. Conduct demo meetings and help customers choose the right offering. Handle objections, negotiate and win new customers. Leverage partners to meet assigned revenue goals. Required 4 to 8 years of Enterprise sales experience with a minimum 2 years in SaaS. Previous experience in HR-tech Sales. Ambitious, result-oriented and has a great attention to detail. Strong convincing skills with active listening ability. Effective communication skills. Good to have Solution or consultative sales experience Has worked at growth stage startup Experience dealing with International customers Education background of Computer Engineering and MBA You will receive Competitive compensation package and benefits. Work closely with founders and be part of a truly amazing team. Join a fast-growing startup early, make a difference and enjoy the ride. Good to have If you’re looking for a role at a purpose-driven, high-growth start-up, then this is the gig for you. Please send your resume to [email protected] . Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ‍ How to Apply If you’re looking for a role at a purpose-driven, high-growth start-up, then this is the gig for you. Please send your resume to [email protected] . Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 30 people and growing. Our Culture At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders – our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Responsibilities Serve as first point-of-contact for clients in need of product support Ensure that all customer issues/cases are addressed and responded to in a timely manner, in accordance with the defined SLAs Leverage chat, email, and video conferencing functionality to help our customers optimize Truein Work closely with the Onboarding and Customer Success team to quickly resolve support requests Become a product expert - you'll be a go to resource for both customers and coworkers Clearly document communications with customers within our case management system, providing outstanding customer service and high quality technical responses Interact directly with Product and Engineering teams to solve issues, improve processes, and ensure we are delivering solutions to meet our customer needs Requirements Bachelor's degree or equivalent experience in Computer Science or related field 6 months - 2 years of work experience in a customer-facing technical support role Excellent troubleshooting, presentation, and documentation skills Excellent verbal and written communication skills Ability to prioritize issues based on complexity and severity Result-oriented and has great attention to details Strong empathy for customers and passion for growth Flexibility with changing job duties and responsibilities Experience in an B2B SaaS Product support role preferre You will receive Competitive compensation package and benefits Work closely with and be part of a truly amazing team Join a fast-growing company early, make a difference and enjoy the ride Challenge yourself and take your career to the next level How to Apply If you’re looking for a role at a purpose-driven, high-growth start-up, then this is the gig for you. Please send your resume to teamup@truein.com . Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Recruiter (On Contract- 4 months) Location: Remote/ In-office (Pune, Baner) About Us: Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 45 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: We are looking for a Recruiter to join our team who will play a key role in identifying, engaging, and onboarding the right talent across functions. As a Recruiter, you will work closely with hiring managers to understand role requirements and drive the hiring process for both managerial and senior-level positions. You will be responsible for sourcing, screening, scheduling interviews, and ensuring a smooth and professional candidate experience. This is an individual contributor role where you will collaborate with a lean but highly efficient team to fulfill critical hiring needs within defined timelines. Responsibilities: Work closely with hiring managers to understand requirements for managerial and senior roles, including role expectations, required experience, and key competencies. Must have prior experience in handling senior-level hiring and be comfortable engaging with candidates at leadership levels. Source and identify potential candidates through platforms like LinkedIn, job portals, and referrals, with a strong focus on quality and relevance. Screen resumes and conduct initial conversations to assess experience alignment, communication skills, and candidate interest. Coordinate with hiring managers to schedule interviews and ensure timely communication with all stakeholders. Maintain regular follow-ups with shortlisted candidates to confirm availability, resolve queries, and keep them engaged throughout the process. Keep accurate records of candidate details, screening outcomes, and interview schedules for internal reporting and tracking. Requirements: Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field. Experience: 3+ years. Proven experience in end-to-end recruitment, especially for senior and managerial roles. Prior experience in senior-level hiring is a must. Strong sourcing skills using platforms like LinkedIn, Naukri, and other job portals. Excellent communication and stakeholder management skills. Ability to screen for culture fit, communication, and intent during initial conversations. Solid understanding of the recruitment lifecycle and best practices. Preferred: Experience working in tech or startup environments and familiarity with ATS tools. You Will Get: Competitive compensation package and benefits. Opportunity to work closely with the founders and be part of an exceptional team. A chance to join a fast-growing startup early, make a real impact, and grow with us. An environment that challenges you and helps you take your career to the next level. Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Flutter Developer Location: Baner, Pune About Us : Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 45 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: We are looking for a Flutter Developer to join our team who will work closely with our team of talented engineers to design and build high-quality mobile applications. As a Flutter Developer, you will create multi-platform apps for iOS and Android using Google’s Flutter development framework. Deep experience contributing to and managing high-scale production mobile apps. It is an individual contributor role wherein you would work with a small but highly competitive and effective team. Responsibilities: Experience building and deploying high-scale production mobile apps in Flutter. Translating UI/UX designs into code. Leverage a strong command of Firebase. Advanced debugging/testing/optimization skills. Knowledge of Location Services, Maps, and other common Android/IOS libraries. Analyse and maintain existing software applications. Design highly scalable, testable code. Discover and fix programming bugs. Requirements: Bachelor's degree or equivalent experience in Computer Science or related field Experience: 2-4 years Experience working with remote data via REST and JSON Experience with third-party libraries and APIs Solid understanding of the full mobile development life cycle Preferred : Additional experience in Android development You Will Get: Competitive compensation package and benefits. Work closely with founders and be part of a truly amazing team. Join a fast-growing startup early, make a difference and enjoy the ride. Challenge yourself and take your career to the next level. Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Customer Success Manager Location: Baner, Pune About Us: Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: As a Customer Success Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team. Responsibilities: Customer onboarding: help them set up product configuration and upload data Conduct product training for key stakeholders in the customer organization Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Minimize customer churn, maximize retention and create great customer experience Contact customers to explain new features and help them upgrade to new plans Collect customer references, testimonials and create case studies Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes Help customers map Truein to their existing policies and processes Requirements: 5 to 7 years years of experience in SaaS or software product company in a customer-facing roles Previous experience working with enterprise customers Process-oriented and analytical Excellent verbal and written communication skills Strong empathy for customers and passion for growth Passion for solving client challenges and commitment to client delight Result-oriented and has great attention to details Bachelor's degree or equivalent experience in Computer Science or related field Good to have: Experience dealing with International customers Has worked with growth stage startup Education background of Technology + Management studies You will get: Competitive compensation package and benefits Work closely with and be part of a truly amazing team Join a fast-growing company early, make a difference and enjoy the ride Challenge yourself and take your career to the next level Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Client Billing Specialist at Truein will serve as the primary point of contact for client billing inquiries, ensuring timely and professional responses through various communication channels. You will be responsible for maintaining accurate records of billing and collection activities, utilizing billing and accounting software to streamline processes and ensure invoice accuracy. Confidentiality of client financial data and adherence to best practices in billing and collections are paramount in this role. Staying informed about industry standards in client billing practices is essential to provide the best experience possible. To excel in this role, you should have 1-4 years of experience in billing, client servicing, customer support, or collections. A Bachelor's degree in Business, Commerce, or a related field is preferred. Exceptional verbal and written communication skills, strong customer service orientation, and the ability to manage multiple client accounts in a fast-paced environment are crucial. Proficiency in billing software, Microsoft Excel, and excellent problem-solving and negotiation skills are required. Attention to detail, accuracy in managing financial data, and the ability to work independently and collaboratively within a team are key attributes for success. Experience with accounting or billing software and prior customer-facing roles at a growth-stage startup are advantageous. As a Truein team member, you will receive a competitive compensation package and benefits, opportunities to work closely with founders, and contribute significantly to a fast-growing startup. The company offers a dynamic and collaborative work environment that values ownership, learning, and growth. If you are seeking a role at a purpose-driven, high-growth startup, email your resume to teamup@truein.com. Truein is an equal opportunity employer that celebrates diversity and is dedicated to fostering an inclusive environment for all employees.,

Job Title: Customer Success Manager Location: Baner, Pune About Us: Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: As a Customer Success Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team. Responsibilities: Customer onboarding: help them set up product configuration and upload data Conduct product training for key stakeholders in the customer organization Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Minimize customer churn, maximize retention and create great customer experience Contact customers to explain new features and help them upgrade to new plans Collect customer references, testimonials and create case studies Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes Help customers map Truein to their existing policies and processes Requirements: 5 to 7 years years of experience in SaaS or software product company in a customer-facing roles Previous experience working with enterprise customers Process-oriented and analytical Excellent verbal and written communication skills Strong empathy for customers and passion for growth Passion for solving client challenges and commitment to client delight Result-oriented and has great attention to details Bachelor's degree or equivalent experience in Computer Science or related field Good to have: Experience dealing with International customers Has worked with growth stage startup Education background of Technology + Management studies You will get: Competitive compensation package and benefits Work closely with and be part of a truly amazing team Join a fast-growing company early, make a difference and enjoy the ride Challenge yourself and take your career to the next level Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Client Billing Specialist position at Truein, a fast-growing B2B SaaS product company located in Baner, Pune, offers an exciting opportunity for individuals with 1-4 years of experience in billing, client servicing, customer support, or related fields. As the primary point of contact for client billing inquiries, you will play a crucial role in ensuring timely and professional responses to clients via email, phone, and other communication channels. Your responsibilities will include maintaining accurate billing records, utilizing billing software for streamlined processes, and staying informed of industry standards to provide the best client experience possible. To excel in this role, you must possess exceptional verbal and written communication skills, a strong customer service orientation, and the ability to manage multiple client accounts effectively. A Bachelor's degree in Business, Commerce, or a related field is preferred. Proficiency in billing software, Microsoft Excel, and other relevant tools is required, along with strong problem-solving and negotiation skills focused on client satisfaction and timely collections. Attention to detail and accuracy in managing financial data are essential, as well as the ability to work independently and collaborate effectively within a team. This role offers a competitive compensation package and benefits, along with opportunities to work closely with founders and make a significant impact in a fast-growing startup. Truein values ownership, learning, and growth, providing a dynamic and collaborative work environment for employees. If you are seeking a purpose-driven role in a high-growth startup, we encourage you to apply by sending your resume to teamup@truein.com. Truein is an equal opportunity employer that celebrates diversity and is dedicated to creating an inclusive environment for all employees. Join us on our mission to bring transparency and controls to the time & attendance process with Face recognition and AI technologies.,

Job Title: Sales Development Representative Location: Baner, Pune About Us : Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: We are looking for a Sales Development Representative to join our team. The candidate should be ambitious, result oriented with great attention to details. It is an individual contributor role wherein you would work with a small but highly competitive and effective team. Responsibilities: Qualify leads from marketing campaigns as sales opportunities. Contact potential clients through cold calls, emails and linkedin sales navigator. Present our company to potential clients. Identify client needs and suggest appropriate products/services. Proactively seek new business opportunities in the market. Set up meetings or calls between (prospective) clients and Account Executives. Report to the Manager on (weekly/monthly/quarterly) sales results. Stay up-to-date with new products/services and new pricing/payment plans. Requirements: 1 to 3 years of work experience as a Sales Development Representative or similar role. Hands-on experience with multiple sales techniques (including cold calls). Track record of achieving sales quotas. Experience with CRM software (e.g. Hubspot, Zoho). Excellent communication and negotiation skills. BSc degree in Marketing, Business Administration or any other relevant field. Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence. Good to have: Has worked at growth stage startup. Understanding of sales performance metrics. Experience dealing with International customers. Fluent and confident communication skills, with the ability to engage effectively with C-level executives. You will get : Competitive compensation package and benefits. Work closely with founders and be part of a truly amazing team. Join a fast-growing startup early, make a difference and enjoy the ride. Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Enterprise Account Executive (B2B SaaS Sales - US Region) Work Hours: 5 PM to 2 AM IST Location: Baner, Pune About Us : Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: We are looking for a self driven Enterprise Account Specialist with experience in B2B Sales to join our team. The candidate should be ambitious, result oriented with great attention to details. It is an individual contributor role wherein you would work with a small but highly competitive and effective team. Responsibilities: Develop a thorough understanding of our product offerings and target segment to better serve the clients. Attending inbound customer inquiries. Identifying new sales opportunities via call and email outreach. Contacting potential customers on LinkedIn, via phone calls and emails. Conduct demo meetings and help customers choose the right offering. Handle objections, negotiate and win new customers. Leverage partners to meet assigned revenue goals. Requirements: 2 to 5 years of Enterprise sales experience as a Sales Executive / Account Executive or SDR in a B2B SaaS/IT Software/IT Products Company. Minimum 2 yrs experience in managing global sales in the region - North America /US Hands on experience with sales enablement tools for email and call outreach. Experience in managing complex sales cycles & prior experience of managing & achieving sales quota Ambitious, result-oriented and has a great attention to detail. Strong convincing skills with active listening ability. Good to have: Has worked at growth stage startup. Previous experience in selling to HR & IT Personas. You will get : Competitive compensation package and benefits. Work closely with founders and be part of a truly amazing team. Join a fast-growing startup early, make a difference and enjoy the ride. Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sales Development Representative @ Baner, Pune (WFO) Exp - 1 to 3 yrs in cold calling, lead generations & email campaigns Experience with CRM software Present our company to potential clients Excellent communication and negotiation skills.

Enterprise Account Executive - B2B SaaS Sales (US Region) Location: Remote / Pune Work Hours: 6:00 PM to 3:00 AM IST Truein is seeking a highly motivated and results-driven Enterprise Account Executive to join our team. This is an individual contributor role within a small, competitive, and effective team. The ideal candidate will be an ambitious self-starter with a keen attention to detail and a proven track record in SaaS B2B sales in US region. Key Responsibilities: New Business Development: Identify, prospect, and build a robust pipeline of new enterprise business opportunities within the assigned US territory. Full Sales Cycle Management: Own the entire sales process from initial contact to close, including discovery, solution demonstrations, proposal creation, and contract negotiation. Consultative Selling: Employ a deep understanding of our product and the market to serve as a trusted advisor to C-level executives and other key stakeholders, articulating a clear value proposition that aligns with the client's business needs. Relationship Building: Develop and maintain strong, long-term relationships with key decision-makers and influencers within target accounts. Cross-Functional Collaboration: Partner with internal teams, including Sales Development, Solutions Engineering, Marketing, and Customer Success, to ensure a seamless and positive experience for prospects and clients. Pipeline and Forecasting: Maintain accurate and up-to-date sales activity, pipeline, and forecasts in the CRM (e.g., Salesforce), providing regular reports to management. Quota Attainment: Consistently meet or exceed monthly, quarterly, and annual sales quotas, with a focus on closing large, complex, and high-value deals. Market Intelligence: Stay informed on industry trends, competitive landscape, and market dynamics to contribute to the company's go-to-market strategy and product roadmap. Requirements: Total of 3 to 7 yrs of experience is B2B, IT Sales At least 1 to 2 years of B2B SaaS sales experience, with at least 2 - 3 years focused on selling to enterprise-level customers in the US market. Proven track record of meeting or exceeding sales quotas and closing multi-six-figure or higher deals. Demonstrable experience managing long and complex sales cycles with multiple stakeholders. Strong business acumen and an understanding of how SaaS solutions solve critical business problems. Technical Proficiency: Hands-on experience with sales enablement tools for email and call outreach. Strong analytical and problem-solving abilities with Strong convincing skills with active listening ability. Highly self-motivated, results-driven, and able to work autonomously in a fast-paced environment. A strategic thinker with a hunter mentality for new business acquisition. Preferred (but not required): Previous experience at a growth-stage startup. Experience selling to HR and IT professionals. What We Offer Competitive Compensation: A highly competitive compensation and benefits package. Professional Growth: The opportunity to work directly with the founders and be part of an exceptional team. Impact: Join a fast-growing startup in its early stages, make a tangible impact, and be a part of our exciting journey. About Us : Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Customer Success Manager Location: Baner, Pune About Us: Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: As a Customer Success Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team. Responsibilities: Customer onboarding: help them set up product configuration and upload data Conduct product training for key stakeholders in the customer organization Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) Minimize customer churn, maximize retention and create great customer experience Contact customers to explain new features and help them upgrade to new plans Collect customer references, testimonials and create case studies Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes Help customers map Truein to their existing policies and processes Requirements: 5 to 7 years years of experience in SaaS or software product company in a customer-facing roles Previous experience working with enterprise customers Process-oriented and analytical Excellent verbal and written communication skills Strong empathy for customers and passion for growth Passion for solving client challenges and commitment to client delight Result-oriented and has great attention to details Bachelor's degree or equivalent experience in Computer Science or related field Good to have: Experience dealing with International customers Has worked with growth stage startup Education background of Technology + Management studies You will get: Competitive compensation package and benefits Work closely with and be part of a truly amazing team Join a fast-growing company early, make a difference and enjoy the ride Challenge yourself and take your career to the next level Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Product Support Lead Location: Baner, Pune About Us : Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 30 people and growing. Our Culture: At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture. Role Overview: As a Product Support Lead, you will play a crucial role in ensuring customer satisfaction by overseeing and optimising the support operations. You will be responsible for leading and managing the Customer Support team, focusing on delivering exceptional support and technical assistance to Truein’s customers. This role involves ensuring a high-quality customer experience through proactive problem-solving, efficient resolution of escalated issues, and continuous improvement based on data-driven insights. The ideal candidate will be a self-starter who thrives in a dynamic startup environment, comes with a customer-centric approach, has a bias for action, and can effectively collaborate with cross-functional teams including Customer Success, Product, and Engineering. Key Competencies: Understand customer needs and expectations to provide effective and timely support. Foster a customer-centric culture within the support team. Provide technical guidance to the support team and customers. Lead and inspire a team of support professionals to achieve performance goals. Conduct regular team meetings and training sessions to enhance skills and knowledge. Identify and resolve complex technical & functional issues efficiently. Implement proactive measures to prevent recurring problems. Communicate effectively with customers, internal teams, and stakeholders. Collaborate with the product development team to provide insights from customer support. Coordinate with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently. Measure and enhance customer experience with data-led decisions and tracking KPIs. Roles and Responsibilities: Identify and measure metrics for customer support teams (SLA’s, CSAT, Response and Resolution Time). Oversee the resolution of customer issues through various channels (tickets, chat, email, phone). Monitor and maintain service level agreements (SLAs) for support response and resolution times. Recruit, train, and manage a team of product support specialists. Stay updated on the latest features, provide training to the support team on new features and changes. Conduct regular audits of customer interactions for compliance and improvement. Ensure accurate and up-to-date documentation of support processes and procedures. Develop and update knowledge base articles for customer self-service. Become a product expert - you'll be a go to resource for both customers and coworkers. Own the overall KPIs for customer support. Present regular updates to the leadership team on support performance. Requirements: Bachelor's degree or equivalent experience in Computer Science or related field 4+ years of experience in Customer Support for a B2B SaaS platform company Excellent troubleshooting, presentation, and documentation skills Excellent verbal and written communication skills Ability to prfioritize issues based on complexity and severity Result-oriented and has great attention to details Strong empathy for customers and passion for growth Flexibility with changing job duties and responsibilities You will get: Competitive compensation package and benefits Work closely with and be part of a truly amazing team Join a fast-growing company early, make a difference and enjoy the ride Challenge yourself and take your career to the next level Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.