170 Product Adoption Jobs - Page 3

Job Key responsibilities In this role, you will be responsible for: Proficient in communication & capable of effectively managing customer interactions. Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe DME products and services. Assisting customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes. Uncovering customer pain points, mapping workflows and aligning Adobe solutions to solve key business challenges. Managing renewals, identifying upselling and cross-selling opportunities, and working with the sales team to drive revenue growth. Gathering and analyzing...

Develop full understanding of the Apptio suite of products, including: The value proposition and sales messaging Best practices for deployment and maintenance Out of the box reports Support a set of accounts and drive product adoption, renewal and expansion Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team Understand Customer’s use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding th...

Opportunity As a part of the customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention. Responsibilities Take handover from sales by understanding customers persona, their pain points and expectations. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestones, training schedule, onboarding goals and communicating it to customers. ...

As a Business Development Manager at Easebuzz, your primary responsibility will be to establish and nurture strong relationships with customers to drive the company's growth. You will act as a customer-facing product manager, collaborating with customers to co-create innovative product solutions tailored to their needs. Key Responsibilities: - Taking ownership of a category of merchant customers, focusing on relationship growth, revenue generation, product adoption, and usage. - Implementing diverse tactics to expand the merchant base across different business categories. - Developing pitch decks, product documentation, RFP responses, and proposals to support business growth. - Collaborating...

As a Customer Success Manager (CSM) at our company, you will be responsible for owning post-sale relationships, driving renewals, identifying upsell opportunities, and ensuring high product adoption among our international SaaS market clients. You will manage a large portfolio of customers, develop strategic engagement plans, and lead a small team towards shared goals. Key Responsibilities: - Own and nurture customer relationships across a large account base, aiming for a 90%+ renewal rate and identifying expansion opportunities. - Act as a trusted advisor for HR365 and Apps 365, aligning product capabilities with customer business outcomes. - Drive product adoption and usage through strateg...

As a valued member of the team, you will have the opportunity to work from your preferred location among Hyderabad, Telangana, India, or Gurugram, Haryana, India. Holding a Bachelor's degree or equivalent practical experience, along with a minimum of 2 years of experience in working with digital media or digital marketing/advertising solutions is essential for this role. **Key Responsibilities:** - Implementing and measuring campaigns - Providing client solutions - Assisting customers in optimizing their use of Ad and Publisher products - Guiding customers through account setup, ad campaign implementation, and tailored media solutions - Offering complex technical and measurement solutions wi...

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...

What youll do Your core job is to own our international customer relationships , make them successful and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our international customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a servi...

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for ...

What youll do Your core job is to own our customer relationships for our international customers and make them true fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 1+ years of work experience in managing international client onboarding(cust...

What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed Giving customers a delightful onboarding experience and helping them get setup for success Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals , owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth What makes you a good fit You care about deli...

Drive product adoption, manage client relationships, and support sales growth. Oversee the product lifecycle, gather feedback, and enhance features. Use data to meet performance goals. Lead demos, implementations, and module expansions. Logistics experience is a plus.

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission is to empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects, reducing chaos and boosting customer satisfaction across industries. We are a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. **What will you do ** - Own and manage customer relationships from the point of sale through successful ...

As a Customer Success Manager at AI Trillion, you will play a crucial role in ensuring the success and satisfaction of our SaaS customers. Your responsibilities will include guiding new customers through the onboarding process, driving product adoption, maintaining strong relationships, monitoring customer health, collecting feedback, managing renewals, and fostering customer advocacy. **Key Responsibilities:** - Guide new customers through the onboarding process to ensure a smooth and positive experience. - Collaborate with the sales and implementation teams to understand customer goals and expectations. - Proactively engage with customers to drive product adoption and usage. - Provide trai...

Manages enterprise SaaS customer accounts, ensures product adoption, reduces churn, and drives renewals and account growth.

As an Adoption Lead at NowPurchase, you will play a crucial role in overseeing customer onboarding, engagement, and success for our flagship SaaS platform MetalCloud across India. Your responsibilities will include: - Leading and managing the onboarding and product adoption process for customers in South, West, and East India. - Traveling frequently to client locations, especially for key accounts or escalations, and mentoring a distributed team of Customer Success Executives. - Standardizing onboarding processes, reviewing implementation progress regularly, and planning rollouts for timely and effective product implementations. - Aligning regional teams with SOPs, product training modules, ...

Job Title: Customer Success Analyst Location: India Employment Type: Full-Time Experience Level: Mid-Level (Minimum 2 Years Experience) Reports to: Head of Customer Success About Us Raindrop Systems Inc. is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, Raindrop rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. At Raindrop We're passionate about helping our customers succeed and are looking for a dedicated Customer Success Analyst to join our team and help drive user satis...

Role Overview: As a Customer Success Executive, you will play a crucial role in ensuring customer satisfaction and retention within the company. Your responsibilities will include actively engaging with customers, guiding them on product usage, and developing long-term relationships to drive customer success and loyalty. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and advocating for customers within the organization. Key Responsibilities: - Collaborate with the sales team to understand clients" needs and pain points before initiating the onboarding process. - Guide customers through the onboarding process, ensuring a seamless transition ont...

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Success Advisor / Business Partner. We are seeking skilled and detail-oriented Customer Success Specialists (Specialist in International Markets, Preferably US and UK Market) with 5 - 8 years of experience in Customer Success. Location: Nungambakkam, Chennai Shift: US Shift (6.30 PM to 3.30 AM) Work Days: Monday to Friday Purpose of the Job: As Customer Success Business Partner (CSBP) - you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge to help them maximize the use of our school management software and ensure our d...

As a Business Development Executive at our company, your role will involve various key responsibilities such as: - Lead generation and qualification - Value articulation - Upsell/Cross-sell ratio - Customer retention rate - Product adoption - Conducting daily five Business Opportunity (BO) meetings - Achieving First Contact Resolution (FCR) rate - Managing escalation rate - Ensuring support ticket closure rate - Maintaining average time to resolve (ATR) - Enhancing customer retention rate To excel in this role, you should possess the following skills and abilities: - Prompt response to customer inquiries - Efficient resolution time for complex issues - Handling a high number of customer inte...

Customer Growth | Retention & Revenue Expansion - Where customer success meets scale SaaS Labs is reinventing how businesses talk to their customers, AI powered, multilingual, and real time. Our products like JustCall unify conversations across channels, surface insights instantly, and transform how global teams sell, support and scale 24/7 across time zones, and without friction. As a Growth Specialist - Retention, you will help build our Scaled Customer Success team focused on engaging, nurturing, and retaining hundreds of customers at scale (one to many relationship). Youll leverage data, automation, and digital first engagement strategies to reduce churn, improve product adoption, and ex...

Develop full understanding of the Apptio suite of products, including The value proposition and sales messaging Best practices for deployment and maintenance Out of the box reports Own a set of accounts and drive product adoption, renewal and expansion Be a strategic advisor, establish and build strong customer relationships Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team Understand Customer’s use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure customers create an adoption/rollout plan to e...

As a member of the customer success team, your primary objective is to ensure that customers receive an exceptional onboarding experience. This involves guiding them through step-by-step tutorials, offering unlimited support, and assisting them in becoming proficient users of the product. Your ultimate goal is to facilitate product adoption and enhance customer retention rates. Your responsibilities will include receiving handover from the sales team to gain insights into the customers" personas, pain points, and expectations. You will need to understand the goals and objectives of new customers and effectively translate their needs into actionable steps during the implementation and onboard...

The Director AI, Innovation and Product Management position at Novartis is responsible for driving the integration of AI technologies into IDS product offerings. As the Director, you will oversee the development and implementation of innovative solutions by leveraging AI, manage product support teams, and ensure the delivery of high-quality support to all emerging products. Collaboration with cross-functional teams and utilizing AI to enhance product development experience are key aspects of this role. In this position, you will provide leadership to the AI & Product Management team, fostering a culture of creativity and excellence. You will identify opportunities for AI integration in produ...

As an Intern at Knimbus, your day-to-day responsibilities will include the following: You will be responsible for scheduling and conducting digital library training sessions, both online and on-site, customized for various institutions, faculty, students, and librarians. It will be crucial to tailor the training content and agendas according to the specific needs and platform usage patterns of the clients. You should also be prepared to address real-time queries and ensure that end-users have a clear understanding of the key features. Additionally, you will be expected to collect and analyze training feedback to enhance the quality, structure, and effectiveness of future sessions. Gathering ...