70 Product Adoption Jobs - Page 3

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

About the roleWe want to keep our customers for life To do that, customer success is probably going to be our most important function and we want to treat it like that So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with) We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team What you’ll doYour core job is to own our customer relationships, make them successful and fans of BiteSpeed Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth

Job description Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies. Key Responsibilities: Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams. Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals. Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives. Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization. Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings. Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction. Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations. Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies. Qualifications: Master's degree is a plus. Proven track record of at least 3 years in customer success or account management roles. Strong understanding of HR processes, talent acquisition, and skill assessment methodologies. Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization. Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets. Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

Job description Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies. Key Responsibilities: Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams. Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals. Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives. Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization. Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings. Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction. Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations. Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies. Qualifications: Master's degree is a plus. Proven track record of at least 3 years in customer success or account management roles. Strong understanding of HR processes, talent acquisition, and skill assessment methodologies. Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization. Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets. Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

About Mitsogo | Hexnode - Mitsogo is a global organization that highly values the contributions of each employee. - Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. - We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. - Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: - As a Customer Success Manager at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. - Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. - You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success. Responsibilities: - Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. - Develop and deliver training materials and sessions to enhance user proficiency. - Build and maintain strong, long-lasting customer relationships. - Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products. - Monitor customer engagement and product usage. - Proactively identify opportunities for increasing adoption and utilization of our products. - Act as the point of escalation for complex issues. - Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions. - Gather customer feedback and insights to drive product improvements and inform the development roadmap. - Advocate for customer needs and contribute to the creation of customer-centric solutions. - Develop and execute customer success plans tailored to each customer's needs and goals. - Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement. - Support the renewal process by ensuring continued customer satisfaction. - Identify opportunities for upselling or cross-selling additional products or services based on customer needs. Requirements: - Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry. - Willing to work in US shift - Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. - Excellent problem-solving abilities and a proactive, customer-centric approach. - Familiarity with IT security products and concepts is a plus. - Ability to quickly learn and understand complex technical products and solutions. - Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. - Basic technical understanding of software and security solutions is advantageous. - Master's degree in Business, Technology, or a related field. - Relevant certifications or continued education in customer success or IT security is a plus Apply Save Save Pro Insights

Implementation Consultant Hyderabad, Telangana Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloittes 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Solution and configure Zenoti to meet customer’s business processes Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Extract, transform and load data across systems into Zenoti Identify significant risks, unknowns, and define and drive mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction Stay up-to-date with product knowledge, business flow, sales process and market dynamic. Build expertise on data migration tools and techniques, legacy software data structures in order to improve the quality of customer onboarding experience Maintain complete documentation and follow organizational processes to ensure the successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 1-7 years of experience in implementing software systems with hands-on experience in data transformation, system validation, and migration tasks. Deep knowledge of features in MS Excel, working knowledge of database systems a plus Ability to use tools/scripts to transform data for setting up customer sites Ability to innovate and develop tools to enhance the migration process Experience with data migrations and data mapping Good to have knowledge of Web Design using HTML, Ability to adhere to and develop quality checks to demonstrate the integrity of data migration from legacy systems into Zenoti A technology-centric background Strong logical, analytical, and problem-solving skills Excellent communication skills Can work in a fast-paced environment across multiple projects. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Customer Success Role Min 3-7 Yrs of Exp Required in Client Success/Customer Success (End to end Client Onboarding) GGN/US shifts CTC upto 13L (Including Bonus) Pls Call Vikas: 8527840989 Email: vikasimaginators@gmail.com Required Candidate profile KEY SKILLS Client Success |Customer Success | SaaS |Project Management |Client Relationship |Client Support |Client Engagement |Client Onboarding |Client Servicing Client Management | Product Adoption

Product Specialist Hyderabad, Telangana, India Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloittes 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue. Drive demos, walk-through and solution reviews with customers. Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations. Configure Zenoti to meet customer business scenarios Identify risks based on current product capabilities; define and implement mitigation plans Address customer issues and concerns in a timely fashion to ensure customer satisfaction In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service. Stay up-to-date with product knowledge, business flow, sales process, and market dynamics. To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios. Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need? 1-7 years of experience in Implementation and support of Enterprise products Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects. Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills Open to travel on short notice to customer locations when required Good to have knowledge of Web Design using HTML, JavaScript Good understanding of MS Office, JIRA, Basecamp applications Ability to learn new skills and operate in a fast-paced and changing environment. Experience in the wellness/spa industry a plus. Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers. The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and prioritize business critical cases/events and will be responsible for driving escalations and incidents for these customers, managing internal and external communications with stakeholders, including but not limited to C-level executives. You will: Work with Workday's largest strategic accounts to build positive relationships Prioritise multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment Become an authority in Workday's Architecture and leverage it on all engagements as needed Demonstrate proficiency in Workday products: HCM, Payroll, Financials Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues Own and drive escalated issues blocking production success Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems Carry out regular review of customer cases to identify trends Champion and advocate for customers with internal and external stakeholders Manage meaningful situations in a fast paced environment Chair roundtables to ensure close communication and relationship building with key stakeholders Serve on and actively participate in customer steering committee meetings Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools Pilot new programs and drive continuous improvement initiatives for production customers Travel occasionally up to 25% of the time Participate in our 24x7 program

Support a set of accounts and help with product adoption, renewal and expansion Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise Discount Program (EDP), process related to GCP Marketplace spend etc. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI Knowledge of the SaaS industry and software products Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 1-3 years of industry experience At least a 3-year college degree in an associated field. Preferred technical and professional experience Customer Success experience and proactive engagement with Customers Experience in Cloud Cost Optimization Experience with CRM software and other customer success tools