Adoption Lead

Company Vision

• Lead and manage onboarding and product adoption for customers across South, West, and East India.
• Frequently travel to client locations, especially for key accounts or escalations. Mentor and guide a distributed team of Customer Success Executives.
• Standardize onboarding processes and review implementation progress regularly.
• Plan rollouts and ensure timely and effective product implementations.
• Align regional teams with SOPs, product training modules, and onboarding goals.
• Drive customer activation, product usage, and early value realization.
• Step in as the escalation point for onboarding or adoption blockers.
• Track KPIs like activation time, engagement, and retention readiness.
• Provide actionable insights through regular internal reporting.
• Identify upselling and cross-selling opportunities through data and feedback.
• Collaborate with Customer Success Managers on renewal readiness.
  

Desired Attributes

• 3–5 years of experience in customer success, implementation, or post-sales—preferably in a B2B SaaS setup.
• Hands-on experience managing or mentoring distributed teams.
• Excellent verbal and written communication skills in English and Hindi.
• Strong customer-facing capabilities and stakeholder management.
• Willingness to travel extensively across India.
• Proficient in tools such as Zoho, Gainsight, HubSpot, or similar CRMs.
• Strong in cross-functional collaboration and team ownership.
• Skilled in Excel/GSheets, reporting, and analysis.
  

Compensation & Benefits

• Compensation: As per industry standards & pedigree of the candidate
• Group Medical Insurance: This is over and above compensation. 3 lakhs floater for the family including parents, spouse, children. Top Up option is also available upon personal request.
• Generous leave structure including maternity & paternity leaves
• Snacks on the house
  

Hiring Process

• Screening of applicants & telephonic discussion with HR.
• F2F/Video discussion with Hiring Managers
• Mettl Assessments
• Final round interview with Director.
• Email communication on final feedback.