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Adoption Lead

Adoption Lead

Biz Hero India

3 - 5 years

7 - 11 Lacs

kolkata

Posted:1 hour ago| Platform:

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Skills Required

product training usage manufacturing process saas director mechanical metallurgy hr medical insurance stakeholder management machinery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and manage onboarding and product adoption for customers across South, West, and East India.

Frequently travel to client locations, especially for key accounts or escalations. Mentor and guide a distributed team of Customer Success Executives.

Standardize onboarding processes and review implementation progress regularly.

Plan rollouts and ensure timely and effective product implementations.

Align regional teams with SOPs, product training modules, and onboarding goals.

Drive customer activation, product usage, and early value realization.

Step in as the escalation point for onboarding or adoption blockers.

Track KPIs like activation time, engagement, and retention readiness.

Provide actionable insights through regular internal reporting.

Identify upselling and cross-selling opportunities through data and feedback.

Collaborate with Customer Success Managers on renewal readiness.

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