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Team Lead, CST, IN External Fulfillment

Team Lead, CST, IN External Fulfillment

Amazon

1 - 5 years

6 - 7 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

business reporting staffing time management flex issue resolution customer experience stakeholder management ms office auditing logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor efficient functioning of the assigned seller flex sites via call, emails and by coordination with field executives
Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations Respond to associate queries on real time basis providing education to associates with the goal of achieving first contact resolution and excellent seller experience Drive opportunities for efficiency through daily floor observations Serve as the first point of contact for any seller escalations and ANDON cases Conduct weekly audit on seller cases/ associate activities for performance on quality scorecard and provide coaching to improve performance Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures Liaise with partner teams for contingency management and holiday planning Devise and deploy SOPs, analyze data, and propose features and processes, which focus on improving the Seller experience Coordinate with other departments such as seller support, Business team and program team for faster issue resolution Creation of monthly node level distribution, roster management to execute daily staffing plans Create various sets of daily, weekly and monthly business report

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Team Lead, CST, IN External Fulfillment