Assistant Manager - Business Analyst

As a Business Analyst in our Information Systems department, you will play a crucial role in driving successful technology solutions adoption and delivering measurable customer value through effective change management and fostering a culture of continuous improvement and innovation. **Key Responsibilities:** - **Customer Success & Value Realization** - Collaborate closely with internal stakeholders to understand their desired outcomes from IT solutions. - Define and track key performance indicators (KPIs) and success metrics related to solution adoption, customer engagement, and business value realization. - Analyse data and stakeholder feedback to identify whether outcomes are being met. - Champion the "voice of the customer" throughout the project lifecycle, ensuring solutions meet or exceed user expectations. - **Organizational Change Management & Adoption** - Develop and execute comprehensive change management strategies and plans for identified strategic programs. - Conduct thorough change impact assessments, identifying how new systems, processes, or technologies will affect roles, responsibilities, and workflows. - Create targeted communication materials, training programs, and support mechanisms to drive user adoption and mitigate resistance. - Develop creative training materials & programs that increase ease of system understanding and usage. - Act as a change champion, influencing stakeholders at all levels to embrace new ways of working. - **Internal Branding & Communication** - Develop and manage internal communication plans to promote initiatives, successes, and updates. - Create engaging content aligned with IS branding guidelines. - Ensure consistent messaging and tone across platforms. - Organize and support internal campaigns, town halls, and engagement events. **Required Qualifications:** - Bachelor's degree in business administration, Information Systems, Computer Science, Engineering, or related field. Master's degree (MBA) or relevant certifications (e.g., CBAP) will be a bonus. - 5 years of experience as a Business Analyst in IT/digital projects in large organizations. - Demonstrated experience in Organizational Change Management (OCM), Customer Success/User Experience, or Innovation Programs. - Proficiency in business analysis tools and data analysis and visualization tools. - Exposure to ERP systems and manufacturing processes is a plus. In this role, you will need to showcase exceptional analytical and problem-solving skills, strategic thinking, outstanding communication and presentation skills, influencing and stakeholder management, adaptability and resilience, proactive nature, and strong facilitation skills.,