60 Facilitation Skills Jobs

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As an EY Assurance Assistant Manager, you will be the main point of contact from GDS for the tasks assigned by the global client serving assurance teams. Your role involves being responsible for the timeliness and quality of deliverables, as well as managing the day-to-day operations of those engagements. Your key responsibilities include leading an engagement from the GDS front, ensuring timely and high-quality work, demonstrating a strong understanding of EY Global Audit Methodology (GAM), developing relationships with key EY Global counterparts, embedding EY Quality and Risk Management procedures, managing work flow, and leading and motivating your GDS team members. To qualify for this role, you must be a Qualified Chartered Accountant (ICAI) / ACCA / CPA with 3-4 years post-qualification experience in a mid- or top-tier accounting firm focused on external or Assurance reviews, or in an MNC or larger domestic Indian companies within a Shared Service Environment. Proficiency in MS Office and Outlook is required, along with an interest in business and commerciality. Skills and attributes for success in this role include expert knowledge of Indian accounting and assurance standards, excellent communication skills, effective interpersonal and presentation skills, project management, leadership, coaching, and supervisory skills, logical reasoning skills, and the ability to spread positive work culture and live EY values. EY Global Delivery Services (GDS) offers a dynamic and truly global delivery network that provides fulfilling career opportunities across all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from around the world. Continuous learning, transformative leadership, and a diverse and inclusive culture are key aspects of the EY experience. Join EY in building a better working world, where diverse teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.,

You are looking for a Unit Manager in Process Training based in Bangalore/Pune. In this role, you will be responsible for managing multiple training requirements, designing and delivering training programs, and evaluating their impact. Your expertise in Mortgage Originations will be crucial, along with your ability to optimize training processes and ensure high performance standards. Your responsibilities will include evaluating individual and organizational performance, identifying training needs through stakeholder consultations, and developing customized training solutions. You will also be expected to manage the supply chain efficiently from onboarding new hires to transitioning them to the business, while being adaptable to changing business requirements. To excel in this role, you must possess advanced communication skills, expertise in the Mortgage domain, strong facilitation skills, and the ability to evaluate others effectively. Your proficiency in instructional design, people management, and employee engagement will be essential, along with stakeholder management and Excel skills at an intermediate level. Flexibility, integrity, and accountability are qualities that are highly valued in this position. Ideally, you should hold a graduate degree and have experience or certification in the Mortgage industry, specifically in loan processing and Initial Underwriting in US Residential Mortgages. Your role at Mphasis, a company dedicated to leveraging next-generation technology for global business transformation, will involve working with cutting-edge tools and technologies to deliver hyper-personalized digital experiences to clients and customers. Your contribution to Mphasis" Service Transformation approach will enable businesses to stay competitive in an ever-evolving marketplace.,

As an Assistant Manager of Training & Quality, you will be responsible for overseeing the Training and Quality vertical for the Delivery Executive (DE) support function within the contact center. Your role will revolve around enhancing the support experience through structured training programs, robust quality frameworks, and capability-building initiatives. Your primary objectives in this role will be to drive consistent performance and learning outcomes while enhancing the delivery partner experience through quality assurance and training interventions. Your key duties will include: Training: - Taking ownership of the end-to-end training life cycle, including onboarding, nesting, and floor refreshers. - Developing training calendars, monitoring attendance, evaluating effectiveness through post-training assessments, and analyzing performance metrics. - Identifying training needs through performance data and quality audits. - Creating and updating training content, SOP documents, and process decks in collaboration with policy/process teams. - Conducting process update sessions for agents and team leaders during feature rollouts or SOP revisions. - Establishing and managing a pool of floor trainers. Quality: - Designing and implementing a QA framework covering voice, chat, and non-voice channels. - Monitoring agent performance on quality metrics such as empathy, process adherence, communication, and accuracy. - Conducting root cause analysis on repeat errors or DSAT drivers and recommending coaching interventions. - Leading calibration sessions to ensure scoring consistency and aligning quality standards across teams. - Maintaining QA scorecards, feedback trackers, and RCA logs. Analytics & Reporting: - Preparing and publishing regular dashboards for training coverage, quality scores, TNI trends, and error types. - Tracking and reporting feedback TAT, audit accuracy, and the effectiveness of interventions. - Utilizing performance data to identify gaps and recommend improvements. People: - Managing and mentoring a team of Trainers and Quality Analysts. - Monitoring team performance, providing timely feedback and coaching. - Planning rosters, managing team schedules, and addressing administrative needs (attendance, leave, escalations). - Ensuring clarity of expectations and aligning the team to org-level goals and KPIs. - Driving morale and team engagement, identifying development opportunities, and building succession pipelines. Organizational: - Participating in org-level projects such as new center launches, tool adoption, and curriculum revamps. - Supporting operations during peak volume days or new launches. - Collaborating with cross-functional teams (Policy, WFM, Tech, etc.) for the seamless implementation of initiatives. Your performance in this role will be measured based on metrics such as QA score trend and audit accuracy, training completion and effectiveness scores, feedback TAT adherence, process compliance, and documentation hygiene, attrition and absenteeism rates within the T&Q team, stakeholder satisfaction, and implementation of improvements while aligning to Swiggy values and a partner-first mindset. To excel in this role, you must possess excellent communication and facilitation skills, strong analytical and problem-solving abilities, prior experience in managing Training/QA teams, proficiency in Excel, Google Sheets, and QA tools, exposure to customer/partner support environments, and the ability to lead by example and build high-performing teams. Additionally, having certifications in training, coaching, or Six Sigma, and knowledge of LMS and QA platforms is preferred but not mandatory. You should also be comfortable working in rotational shifts if required.,

Key Accountabilities and main responsibilities Strategic Focus Running Incident forums for incidents breaching SLA and complex low priority incidents where restoration is difficult Operational Management Other operational responsibilities such as reviewing operational artefact, incident ticket quality assurance Continual Incident Management related education for Process Practitioners and the Business (both formal and informal) Developing, analyzing and the timely delivery of insightful Incident Management related reports Conduct post Incident Reviews between IT and the Business Management and continual improvement of the Major Incident Management process (shared responsibility) Managing the recovery activities and communication of all Major IT incidents within customer centric SLAs Includes all stakeholder communications across various Senior and Executive sponsors throughout the organization, driving IT (including Vendors / Partners) and Business teams to restore services (both internal and external providers) on a 24 x 7 on-call shared rostered Coaching and mentoring the junior MIMs in the team People Leadership Mentoring the junior MIMs and guide them in their BAU Represent war rooms during major incidents Provide accurate reporting to the senior management Governance & Risk Ensure key performance indicators are measured, analyzed and accurately reported to stakeholders for incidents of all priorities Governance across all Incident priorities (SLA performance, quality, and process adherence) Experience & Personal Attributes 8 + yearsexperience working in an IT department of a large enterprise organization with complex systems and infrastructure Excellent working knowledge of reporting tools, meta-data, metrics, and analysis Highly motivated with strong Major incident management skills Proven knowledge of Service Level Management & ITIL frameworks Ability to interact in a professional manner and build relationships with a broad range of people Expert in communication and facilitation skills with internal and external customers at all levels Ability to work under pressure & prioritize appropriately Excellent planning and organizational within multi-tasking environment An understanding of IT infrastructure and Applications Third Party Vendor management Ability to effectively manage time, priorities work, multi-task across many issues Outstanding ability to analyses, isolate and interpret incidents, queries and manage appropriately Ability to co-ordinate several teams to resolve incidents

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As an EY Assurance Assistant Manager, you will be the main point of contact from GDS for the tasks assigned by the global client-serving assurance teams. You will be responsible for the timeliness and quality of deliverables, along with managing the day-to-day operations of those engagements. We are looking for candidates who possess technical knowledge, including the ability to interpret reviews and accounting standards, strong project management skills, excellent communication, and leadership skills. GDS Assistant Managers would have Associate-level or Senior-level personnel to work with at GDS and get the tasks executed from them, along with performing a review as an Assistant Manager, as defined by the Global client-serving assurance teams. **Key Responsibilities:** - Lead an engagement from the GDS front and ensure the team delivers timely and high-quality work as per EY GAM and in line with the Global team expectations. - Demonstrate a strong understanding of GAM while performing reviews of procedures performed by GDS staff, along with knowledge of EY tools to make reviews more efficient and meaningful. - Develop and maintain productive relationships with key EY Global counterparts like Assurance executives based out of Americas or Europe. - Develop an understanding of EY Quality and Risk Management procedures and ensure these are embedded into the engagement team's work. - Proactively discuss workflow management with the assurance teams, allocating resources to the assigned work, and monitoring performance against standards. - Monitor utilization for one's team, budget to actuals, and other operational matters. - Demonstrate professionalism, competence, and clarity of communication when dealing with GDS and Global teams. - Establish expectations of value to be delivered to the respective GDS Global teams aligned. - Identify opportunities to improve the scope of work for GDS on one's own engagements. - Standardize review processes along with leveraging best practices across one's aligned engagements or beyond. - Motivate and lead one's GDS team members, identify and foster key talents, coach, and supervise team members. - Be responsible for various operational matters related to engagements aligned. - Conduct timely performance reviews and provide performance feedback/training. - Ability to Lead by example. **Skills and Attributes for Success:** - Expert knowledge of Indian accounting and assurance standards or knowledge of IFRS / UK GAAP / US GAAP and International review standards is an added advantage. - Excellent communication skills. - Effective interpersonal, risk management, facilitation, and presentation skills. - Ability to confidently lead conversations and discussions with key stakeholders. - Project management, leadership, coaching, counseling, and supervisory skills. - Robust logical and reasoning skills. - Ability to spread a positive work culture, teaming, and live EY values. - The ability to quickly form strong working relationships with colleagues in India and global teams. **To qualify for the role, you must have:** - Qualified Chartered Accountant (ICAI) / ACCA / CPA. - 3-4 years post-qualification experience with either a Mid-or top-tier accounting firm focused on external or Assurance reviews, MNC, or larger domestic Indian companies, preferably within a Shared Service Environment. - Semi Qualified with 6+ years of relevant Assurance work experience. **Ideally, you'll also have:** - Proficiency in MS Office and Outlook. - Interest in business and commerciality. **What we Offer:** EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK - and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career. EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

As a Sales Team Trainer at TRIO INDIA, you will play a crucial role in leading the development and enhancing the performance of our sales force. You will be responsible for creating and implementing engaging training programs, workshops, and continuous learning initiatives tailored to sales goals and individual development. Your passion and results-driven approach will be essential in driving the success of our sales team. Your key responsibilities will include designing, developing, and delivering training programs, conducting onboarding sessions for new sales hires, and providing ongoing coaching, mentoring, and skill development for current team members. You will be expected to evaluate training effectiveness using metrics and feedback, collaborate with sales managers to identify performance gaps, and make continuous improvements through targeted training interventions. To excel in this role, you should hold a Bachelor's degree in Business, Marketing, or a related field, along with at least 3 years of experience in sales training, sales enablement, or a similar role. A proven track record in sales coupled with experience in coaching or mentoring teams will be valuable assets. Strong presentation and facilitation skills, the ability to engage diverse learning styles, and excellent interpersonal and communication skills are key requirements for this position. Additionally, being tech-savvy with knowledge of CRM tools and online learning platforms will be beneficial. Preferred qualifications include certification in sales training or learning & development, familiarity with adult learning principles, and knowledge of sales methodologies such as SPIN, Challenger, or Sandler. This is a full-time position with a day shift schedule and the work location is in person. If you are passionate about driving sales excellence and empowering sales teams to achieve their full potential, we encourage you to apply for this exciting opportunity at TRIO INDIA.,

As a ServiceNow HRSD Specialist, you will leverage your 5+ years of experience in ServiceNow HRSD products, focusing on modules like Case and Knowledge Management, Employee Center Pro, Employee Journeys, and Integrations. Your expertise will be instrumental in delivering scalable global enterprise HR solutions. You will play a key role in understanding how ServiceNow HRSD integrates with other Enterprise Solutions such as Workday, SAP, and SilkRoad to enhance the overall Employee Experience. In this role, you will be responsible for evaluating solution options using ServiceNow to address business challenges. Your ability to align technology with business strategy through proactive collaboration at all levels will be crucial. Utilizing data and analysis to drive decision-making, you will contribute to improving HR performance and employee satisfaction. Your role will require exceptional communication and facilitation skills, enabling you to complete multiple tasks efficiently under pressure. Your positive attitude and adaptability to ambiguous work environments will be key to your success. Holding a ServiceNow Certified Implementation Specialist (CIS) HRSD certification is mandatory, along with a Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Advanced certifications in project management or HR management are advantageous. Experience in IVR or Employee Document Management is a plus. Familiarity with configuring ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, agent workspace, table management, and performance analytics is desired. Proficiency in HR analytics and reporting tools will be beneficial for measuring HR performance. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule is a day shift from Monday to Friday, with the work location being in person. The application deadline is 14/07/2025, and the expected start date is 19/07/2025.,

Wipro Limited is a leading technology services and consulting company committed to developing innovative solutions to meet clients" most complex digital transformation needs. With a holistic portfolio of capabilities in consulting, design, engineering, and operations, Wipro helps clients achieve their boldest ambitions and establish future-ready, sustainable businesses. The company has over 230,000 employees and business partners across 65 countries, dedicated to supporting customers, colleagues, and communities in an ever-changing world. As a Quality and Process Excellence Consultant at Wipro, you will be responsible for delivering high-quality solutions in the Quality function. The ideal candidate should have a B.Sc. / BE / B Tech/ MBA/ B.Stat qualification and possess the following skills: - Proficiency in problem-solving tools and analytical skills - Excellent communication and interpersonal skills - Strong facilitation abilities - High energy level, confidence, assertiveness, and teamwork skills The candidate should have a minimum of 3-5 years of experience in: - Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering - Exposure to ISO, CMMi, or COPC will be an added advantage - Consulting experience in Shared Services Set up/BPO space is desirable The mandatory skill for this role is TPMO - Quality. Wipro is on a journey to reinvent itself as an end-to-end digital transformation partner with ambitious goals. They are looking for individuals who are inspired by reinvention and are willing to evolve constantly. Wipro encourages its employees to design their own reinvention and offers a purpose-driven environment for personal and professional growth. If you are seeking a place that empowers you to realize your ambitions and values diversity, Wipro welcomes your application, including from people with disabilities. Come be a part of Wipro's modern transformation and realize your full potential.,

The Learning & Development Trainer role involves designing, developing, and delivering training programs to enhance the skills of hospital staff. This position aims to improve patient care, customer service, and operational efficiency within the hospital setting by drawing on best practices from the hospitality industry. Responsibilities include designing and developing tailored training programs for clinical, administrative, and support roles, incorporating hospitality industry best practices, and creating training materials and resources. The Trainer is responsible for conducting engaging training sessions using various methods such as classroom instruction, e-learning, and on-the-job training. Additionally, they are tasked with assessing the effectiveness of training programs, collecting feedback for continuous improvement, and supporting the professional growth of hospital staff through mentorship and coaching. The ideal candidate should hold a Bachelor's degree in Education, Human Resources, Hospitality Management, or a related field, with a preference for a Master's degree. They should have a minimum of 3-5 years of training and development experience, preferably in the hospitality industry, and possess strong presentation, communication, and interpersonal skills. Proficiency in training software and e-learning platforms is essential, along with the ability to create engaging training materials. Personal attributes required for this role include professionalism, integrity, organizational skills, creativity in training design, and the ability to build rapport with staff at all levels. Interested candidates are encouraged to submit their resume and cover letter to the provided email address, with the subject line "Learning & Development Trainer Application." [Hospital Name] is an equal opportunity employer dedicated to fostering diversity and creating an inclusive work environment for all employees.,

The position of a Continuous Improvement (CI) Specialist at Magnit involves identifying and executing CI initiatives across functions. You will be responsible for analyzing business processes using standard optimization techniques like Value Stream Mapping, Gemba walks, and Six Sigma to drive efficiency and productivity improvements within the organization. Working with complex data, you will develop review mechanisms, KPIs, and dashboards for tracking and monitoring purposes. Additionally, you will conduct Quality and CI trainings within the organization. Your primary responsibilities will include working closely with functional teams to identify process enhancement opportunities, deploying Continuous Improvement methodologies to improve SLAs, coordinating the creation of yearly Process Productivity Improvement plans, analyzing data to understand trends and root causes, designing process improvement initiatives, and tracking key business and process metrics using dashboards. You will also be tasked with identifying RPA use cases, creating business cases for RPA solutions, and collaborating with functional leadership to implement RPA solutions. To be successful in this role, you must have a minimum of 3-7 years of proven continuous improvement analytical experience, strong data analysis skills, and a demonstrated ability to handle multiple tasks. You should be familiar with Process Improvement Methodologies such as Lean, Six Sigma, and Process Reengineering, and have experience working with RPA technologies. A Bachelor's/Graduate degree in any discipline, Lean Six Sigma certification, and exposure to project management are required. Additionally, you should possess excellent teaming and interpersonal skills, high energy, and a positive "can-do" mindset. At Magnit, you will have the opportunity to work in an innovative, high-growth environment and make a significant impact on transforming some of the largest companies globally. The company offers competitive benefits, encourages employee growth and development, and values diversity and inclusion in the workplace. For more information on open career opportunities at Magnit, please visit https://magnitglobal.com/us/en/company/careers.html.,

As the Manager of Ecom Marketplace Media and Campaign Planning at adidas, your key responsibility is to ensure profitable market share and net sales growth for the Ecom Marketplace in Emerging Markets (EM), while upholding the image of adidas Group brands. You will be accountable for improving financial performance of digital accounts and supporting initiatives to dominate the digital marketplace by increasing sell through and market share across key digital players in EM. Additionally, you will provide leadership across Digital planning, Campaign Management & Analytics functions to support the EM Digital Partner Commerce (DPC) organization. Your functional mandate involves partnering with the Director, DPC to drive overall channel net sales goals aligned with DPC Partners onboarded on Ecom Marketplace. You will oversee Digital Planning, Campaign Management, and Campaign Analytics, ensuring execution of brand and channel priorities through engagement with internal stakeholders and adidas partners. Key responsibilities include negotiating on-platform media plans with Ecom Marketplace partners, managing the Marketing budget for digital platforms, executing Joint Marketing Plans, interpreting data analytics for actionable insights, and optimizing Display and Search campaigns. You will work closely with Ecom Marketplace partners, DPC Teams, CTC and Brand Activation team, Finance team, and other relevant stakeholders. To succeed in this role, you should possess a Growth and Digital mindset, strong interpersonal skills, high commercial acumen, and experience in people and stakeholder management. A minimum qualification of an MBA with a marketing/sales focus and 5-6 years of experience in large sales organizations, preferably in apparel/fashion/shoes or FMCG, is required. Proficiency in IT skills, including Advanced MS Office Skills, is also essential. At adidas, we foster a winning culture based on behaviors such as Courage, Ownership, Innovation, Teamplay, Integrity, and Respect. We celebrate diversity, support inclusiveness, and encourage individual expression in the workplace. As an equal opportunity employer, we do not tolerate harassment or discrimination towards any of our applicants or employees.,

You have a passion for designing new technologies, diving into data, optimizing digital experiences, and consistently seeking better, faster ways to achieve results. You aspire to contribute to a performance-driven culture that focuses on building technology with a meaningful purpose. Working in an environment that values sustainability, inclusion, wellbeing, and career growth is important to you. The role you are stepping into involves delivering improved care for billions of individuals worldwide, and it all begins with you. Your responsibilities in this role will include: - Demonstrating a deep understanding and significant experience with Salesforce Marketing Cloud or a similar CRM platform. - Collaborating with global and segment marketing teams to create engaging consumer campaigns. - Operating within the Agile methodology in a product model, typically organized in scrum teams with a DevSecOps focus for integration and delivery capabilities. - Utilizing a performance framework based on metrics and KPIs to assess the success of product enhancements over time. - Engaging with key stakeholders to implement product initiatives across the product development lifecycles. - Identifying and prioritizing new features and optimizations based on business objectives, metrics, and analysis. - Translating overall company performance and priorities into decisions for the product roadmap. - Partnering with internal teams and third-party vendors to enhance user experience, troubleshoot issues, and improve integration timelines. - Leading a team to enhance its effectiveness, remove barriers to success, and drive the team towards achieving goals that impact overall business success. About the Company: Kimberly-Clark, the company behind renowned brands like Huggies, Kleenex, and Scott, is recognized globally for its exceptional products. By joining Kimberly-Clark, you become part of a team dedicated to driving innovation, growth, and impact. With a history of over 150 years in market leadership, the company is committed to exploring new avenues for performance, providing you with ample opportunities for growth and success. Qualifications: To excel in this role, you should possess: - 5+ years of relevant experience in information technology, including leading large global teams and product or engineering management. - Deep understanding of digital marketing technologies, with a focus on CRM operations. - Experience with Agile methodology, DevSecOps, and integration of related systems. - Ability to think strategically, analyze data, and make data-driven decisions. - Technical leadership skills, including solution architecture, software development, and application delivery. - Strong portfolio and project management experience. - Fluency in English, both verbal and written. - Experience with internal business product development, including visioning, road-mapping, and feature prioritization. - Strong organizational, communication, and interpersonal skills conducive to collaboration at all levels. To Apply: If you meet the qualifications and are interested in this opportunity, click the Apply button to complete the online application process. Our recruiting team will review your application and reach out if you are deemed a suitable fit for the role. Please visit our careers website for more information. Note: The statements provided are a general overview of the job responsibilities and requirements. Employment is contingent upon the satisfactory completion of pre-screening tests, including drug screening, background check, and DMV check. Location: Primary Location - IT Centre Bengaluru GDTC Additional Locations - Buenos Aires - Olivos Office, Sao Paulo Office Worker Type - Employee Worker Sub-Type - Regular Time Type - Full-time,

As a Regional Retail Trainer based in Hyderabad, you will play a crucial role in training and developing our retail workforce to enhance their skills and align their performance with the business goals. Your primary responsibilities will include collaborating with the Sr. Training Manager to design and implement impactful training programs, delivering engaging training sessions both in-person and remotely for retail teams, and conducting onboarding for new joiners while clearly communicating company policies, procedures, and product knowledge. You will be tasked with training teams on sales techniques, customer service, and negotiation skills, evaluating training effectiveness, and providing constructive feedback and coaching to ensure continuous improvement. Additionally, you will work closely with store and cluster managers to align training with store-specific needs and sales goals, while also ensuring that training content, curriculum, and documentation are kept up to date. To excel in this role, you should possess a Bachelor's degree or equivalent practical experience, along with at least 2-6 years of experience in a similar role as a Retail Trainer or Sales Trainer. A strong understanding of retail operations, sales techniques, and customer service principles is essential, along with excellent communication, facilitation, and presentation skills. Proficiency in MS Office and training tools/software is required, as well as strong interpersonal, coaching, and analytical skills. Flexibility to travel within the region as needed is a key requirement for this role, and fluency in Telugu and English is mandatory. If you are passionate about training and developing retail teams and have the required skills and qualifications, we encourage you to apply for this exciting opportunity.,

You should have a minimum of 10 months of experience in BPO with a strong understanding of BPO processes, customer service/sales, and excellent communication skills. A good grasp of grammar is essential for this role. As a Soft Skills Trainer, you will be responsible for providing training in Grammar, Accent, Written English, Customer Service/Sales, and American Culture. Your role will require excellent presentation and facilitation skills to effectively handle participants. Proficiency in using Learning Management Systems (LMS) is also expected. You will be responsible for maintaining all trackers and relevant documents as required by the client and sharing them within the specified timelines. As a Soft Skills Trainer, you will facilitate role-playing, simulations, and other interactive activities to enhance the learning experience for participants. Monitoring and evaluating the effectiveness of training programs through assessments and feedback will also be part of your responsibilities. This role requires the ability to work in a fast-paced environment and adapt to changing requirements. Please note that only training hours (Monday to Friday) are billable, and breaks, weekends, and non-working days are not billable. If you possess the necessary skills and experience, we encourage you to apply for this New Hire Soft Skills Trainer position located in Bengaluru and Hyderabad.,

As a Manager HR Operations at Opendoor, you will be a key player in the company's growth and long-term success. Your role will involve overseeing the first-level support to Opendoor employees and leaders for various HR-related inquiries and support. Your responsibilities will include managing efficient HR processes, enhancing service delivery, and improving the overall employee experience. You will lead a team of HR Operation Specialists to ensure the delivery of high-quality HR support services to all employees. Effective partnership and communication with cross-functional teams such as IT and Finance will be essential. Additionally, you will contribute to supporting International Mobility and Immigration programs. The ideal candidate for this role is an experienced HR leader with exceptional HR operations, analytical, customer service, and communication skills. In this role, you will provide strategic HR leadership to HR Operations, effectively managing, developing, and engaging the global team. You will work towards simplifying key processes to ensure an exceptional employee experience. Leading and implementing HR initiatives and projects aligned within HR and Centers of Expertise (COE) will be part of your responsibilities. You will identify best practices for process improvement, lead key projects for improvement across HR, and promote and lead change. Data integrity and compliance to HR policies, procedures, data privacy, audit controls, and regulatory requirements in all HR Service Center activities will be a priority. You will manage the case management system and team to establish service level agreements, develop and maintain team standard operating procedures, and oversee relevant employee data management for security and compliance. At Opendoor, our mission is to transform the real estate industry by simplifying the home buying and selling process through a digital, end-to-end customer experience. We are dedicated to creating an inclusive and collaborative culture where diversity, equity, inclusion, and belonging are valued. Our focus is on empowering our teams to do their best work through teamwork, building trust, and fostering a sense of belonging. We aim to attract and retain exceptional talent by promoting collaboration and innovation. Opendoor is committed to providing reasonable accommodations for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws throughout the recruitment process. If you require assistance or accommodation, please contact us at TAops-accommodations@opendoor.com.,

As a Sales Trainer at our Pharmaceutical Company based in Nagpur, you will play a crucial role in enhancing the performance of our sales team. Your primary responsibility will be to develop, deliver, and assess training programs that empower our salesforce with the necessary skills and knowledge to excel in a competitive market. Your key duties will include designing and executing effective sales training initiatives, conducting onboarding sessions for new sales recruits, and providing ongoing coaching to existing team members. Through role-playing, one-on-one sessions, and feedback mechanisms, you will guide and support sales staff in achieving their targets. To ensure the efficacy of the training programs, you will evaluate performance metrics and make necessary adjustments for continuous improvement. Collaboration with sales leadership and product teams will be essential to align training with business objectives and product updates. Additionally, you will create learning assessments, sales playbooks, guides, and other resources to support the learning process. As an ideal candidate, you should hold a Bachelor's degree in Business, Education, or a related field. Previous experience in sales training, sales enablement, or direct sales is required. A strong grasp of B2B/B2C sales processes and familiarity with CRM tools such as Salesforce are essential. Excellent presentation, facilitation, and interpersonal communication skills are a must, along with the ability to analyze performance data and derive actionable insights. Any certification in training or sales, such as Certified Sales Trainer, Sandler, or Challenger, would be advantageous. Keeping abreast of sales methodologies, market trends, and competitor activities will also be crucial for success in this role. If you are passionate about developing sales talent and thrive in a dynamic and challenging environment, we invite you to apply for this exciting opportunity.,

At EY, you'll have the opportunity to build a career tailored to your unique strengths, with global support, an inclusive culture, and cutting-edge technology to help you reach your full potential. Your individual voice and perspective are essential in driving EY towards continuous improvement. Join us in creating an exceptional experience for yourself while contributing to a better working world for all. As an EY Assurance Assistant Manager, you will serve as the primary point of contact from GDS for tasks assigned by global client-serving assurance teams. Your responsibilities will include ensuring timely and high-quality deliverables, managing day-to-day operations of engagements, and overseeing a team of Associate and Senior level personnel at GDS. Key Responsibilities: - Lead engagements from the GDS front, ensuring timely and high-quality work aligned with EY Global Audit Methodology (GAM) and global team expectations. - Demonstrate a strong understanding of GAM while reviewing procedures performed by GDS staff and utilize EY tools effectively for efficient reviews. - Cultivate productive relationships with key EY Global counterparts and embed Quality and Risk Management procedures into engagement teams" work. - Manage workflow, allocate resources, monitor team performance, and address operational matters. - Uphold professionalism, clarity in communication, and competence when interacting with GDS and Global teams. - Identify opportunities for process improvement, standardize review processes, and motivate and develop GDS team members. - Conduct performance reviews, provide feedback, and lead by example. Skills and Attributes Required: - Expert knowledge of Indian accounting and assurance standards, IFRS, UK GAAP, or US GAAP. - Excellent communication, interpersonal, and presentation skills. - Strong project management, leadership, and coaching abilities. - Logical reasoning skills, ability to foster a positive work culture, and alignment with EY values. - Proficiency in MS Office and Outlook, with an interest in business and commerciality. Qualifications: - Qualified Chartered Accountant (ICAI) / ACCA / CPA with 3-4 years of post-qualification experience in external or Assurance reviews. - Alternatively, 6+ years of relevant Assurance work experience for semi-qualified individuals. EY offers a dynamic global environment through Global Delivery Services (GDS), where you can collaborate with diverse teams on exciting projects and work with leading businesses worldwide. Continuous learning, personalized success paths, transformative leadership opportunities, and an inclusive culture are the pillars of EY's commitment to building a better working world. Join a team of commercial-minded professionals at EY and contribute to market-leading initiatives across various industries, supported by a global network of talented individuals committed to creating long-term value and trust in the capital markets. EY - Building a better working world.,

As a Safe Agilist at our company based in Bangalore, you will play a pivotal role in guiding and coaching the Scrum Team on Agile practices and principles to ensure the delivery of high-quality products and services. You will lead the implementation of SAFe practices across the organization, aligning them with business goals and objectives. Your key responsibilities will include coordinating and facilitating all Scrum ceremonies, such as daily stand-ups, sprint planning, retrospectives, and reviews. You will be responsible for identifying and removing impediments that may hinder the team's progress, thereby ensuring a smooth and efficient workflow. In addition, you will be expected to foster a culture of continuous improvement by encouraging team members to experiment and innovate. Acting as a liaison between the Scrum Team and stakeholders, you will ensure clear communication and understanding of project goals and progress. Monitoring and reporting on key performance metrics to track the team's progress and identify areas for improvement will be part of your role. You will also provide training and mentorship to team members and other stakeholders on Agile and SAFe practices. Driving change management initiatives to facilitate the successful adoption of Agile and SAFe methodologies across the organization will be crucial. Moreover, you will be tasked with building and nurturing a community of practice for Scrum Masters and Agile practitioners within the organization. To qualify for this role, you must hold a Certified SAFe Practice Consultant (SPC) certification and have proven experience as a Scrum Master in an Agile environment. Deep understanding of Agile methodologies, including Scrum, Kanban, and Lean, along with in-depth knowledge of the Scaled Agile Framework (SAFe) and its implementation, is essential. Strong facilitation skills, problem-solving abilities, exceptional communication and interpersonal skills, and a collaborative spirit are also key requirements. If you possess a degree in business, information systems, computer science, or equivalent experience, and have a passion for teamwork, knowledge sharing, and adaptability to work in a fast-paced environment, we invite you to join us as a Safe Agilist in Bangalore.,

As a Senior Manager, Learning & Development at McDonalds Global Office in Hyderabad, India, you will play a crucial role in optimizing employee experience, performance, and ongoing learning for employees in India. Your responsibilities will revolve around developing and delivering high-quality learning experiences aligned with business objectives, driving individual and organizational growth. You will collaborate closely with the Human Resources team to create a culture of continuous development, innovation, and skills enhancement across the organization. Your primary responsibilities will include designing and executing a comprehensive onboarding experience for new hires, ensuring a smooth transition from pre-hire communications to day one of employment. You will leverage best practices from local experts and global Learning & Development teams to create impactful onboarding programs that engage and support new hires up to day 90. Additionally, you will champion a culture of continuous development by driving awareness of global L&D resources, aligning learning initiatives with local strategic goals, and facilitating senior leadership development courses. In the realm of Learning & Development, you will be responsible for optimizing resources, managing budgets strategically, and assessing program effectiveness through data and feedback. Your role will involve collaborating with business leaders to customize and implement programs effectively, ensuring measurable outcomes that support the growth plans of the local market. Moreover, you will partner with the HR team to assess and enhance office culture and employee experience, leveraging McDonald's values and cultural norms to create a cohesive learning culture consistent with the global brand. To excel in this role, you should possess a minimum of 11-15 years of experience in Learning Design, Leadership Development, or Learning Delivery, with a Bachelor's degree preferably in HR or related field. Strong organizational skills, excellent communication, presentation skills, and the ability to drive cross-functional initiatives are essential. A positive attitude, continuous improvement mindset, and the ability to influence and build collaborative relationships are key traits for success in this role. Additionally, you should have a solid understanding of adult learning principles, market trends, and exceptional project management skills. Join McDonalds in Hyderabad and be part of a purpose-driven organization that values innovation, inclusion, and impact. Work with a collaborative team across global markets, enjoy competitive compensation, flexible work options, and continuous learning opportunities in a full-time, hybrid role.,

As a Customer Service Trainer at our Gurgaon office, you will have the exciting opportunity to shape the learning journey of new and existing employees. Your role will involve designing engaging training programs, delivering impactful sessions, and evaluating their success to ensure that our team members are equipped with the knowledge and skills necessary for success. If you are a confident communicator with a passion for facilitation and continuous improvement, this is your chance to make a real difference. To excel in this role, you should have proven experience in designing and delivering training programs, strong verbal and written communication skills, and excellent facilitation abilities. You should be adept at identifying training needs, tailoring content accordingly, and applying instructional design and adult learning principles. Being empathetic, approachable, and adaptable in your approach, along with exceptional organizational and time management skills, will be key to your success. Your responsibilities will include identifying learning and development needs, designing and updating training materials, delivering training sessions in various formats, and evaluating training effectiveness through feedback and assessments. Additionally, you will provide support and guidance to trainees, maintain an inclusive learning environment, and stay updated on training methodologies and industry trends. Managing training logistics, promoting a culture of learning and development, and ensuring accurate documentation are also vital aspects of your role. In return, we offer our employees various perks such as annual leave, public holidays, casual leave, sick leave, access to our In-House Training Academy for development, and mental health support. At Onecom, we are an award-winning provider of Communication Technology known for delivering exceptional customer experiences. Our values of Innovation, Integrity, Ambition, Knowledge, and Inspiration guide everything we do, and we are committed to equity, diversity, and inclusion in our workplace. We invite all candidates to complete our equality monitoring form as part of the application process to help inform our future initiatives anonymously. If you are passionate about helping others succeed and thrive in their roles, and if you are dedicated to continuous learning and professional development, we welcome you to join our team as a Customer Service Trainer at Onecom.,

At EY, you have the opportunity to shape your future with confidence by joining a globally connected powerhouse of diverse teams that can take your career to new heights. EY is dedicated to building a better working world and is currently seeking an Assurance Senior Manager to become a key player in their team. As an Assurance Senior Manager at EY, you will be the primary point of contact from GDS for tasks assigned by global client serving assurance teams. Your responsibilities will include ensuring the timeliness and quality of deliverables, as well as managing the day-to-day operations of engagements. The ideal candidate for this role will have Assurance related experience in the Asset Management industry. You will be expected to support the management of service delivery for key clients, coach managers in the Asset Management segment, provide technical support, deliver industry training, and contribute to the growth of the Asset Management practice. Key Responsibilities: - Manage and develop people by empowering, monitoring, coaching, and motivating team members. - Identify development opportunities and training needs for high-performing managers. - Conduct performance reviews, serve as a leader and mentor, and play a significant role in team performance. - Develop and maintain strong relationships with key contacts in the Asset Management sector and support growth and quality initiatives. - Enhance connectivity between teams and identify opportunities for work. - Support quality service delivery and address issues as needed. - Establish best practice sharing within teams. Skills And Attributes Required: - Expert knowledge of Indian accounting and assurance standards. - Asset Management and assurance experience, particularly in Hedge Funds and Private Equity. - Strong interpersonal, risk management, facilitation, and presentation skills. - Project management, leadership, coaching, and supervisory skills. - Proficiency in English communication. - Qualified Chartered Accountant (ICAI) / CPA/ACCA with over 10 years of relevant experience. Qualifications: - Approximately over 10 years of Assurance relevant experience with well-known CA firms. - International experience of over 2 years is an added advantage. What We Offer: EY Global Delivery Services (GDS) provides a dynamic and global delivery network that offers fulfilling career opportunities across various business disciplines. You will have the chance to collaborate with EY teams on exciting projects and work with leading brands from around the world. Continuous learning, transformative leadership, and a diverse and inclusive culture are some of the benefits of being part of the EY team. Join EY in building a better working world and be part of a team that shapes the future with confidence while addressing the most pressing issues of today and tomorrow.,

The ideal candidate for this position is a Commerce Graduate with 1-2 years of experience in soft skills and life skills training. You should possess excellent communication skills both in written and oral English, as well as in the local language. Proficiency in English and non-verbal communication is a mandatory requirement for this role. Strong digital learning skills are essential for training others and for self-learning. As a candidate, you should have good facilitation skills and the ability to create classroom learning activities based on the topic at hand. You should be able to work both independently and as part of a team, collaborating effectively with staff, volunteers, and school authorities at all levels. Strong learning-to-learn skills will be beneficial for quickly grasping new soft skills subject areas. Additionally, the successful candidate will be able to mentor students to help them achieve higher aspirations and build new skills. A Graduation in any stream along with certification in career counseling is preferred for this role. This is a full-time position with benefits such as cell phone reimbursement, health insurance, and provident fund. The work schedule is during the day shift, and the work location is in person. If you have a total of 1 year of work experience and meet the desired competencies and qualifications mentioned above, we encourage you to apply for this position.,

As a Product and Process Trainer at our company, you will be responsible for designing and delivering impactful training programs focused on enhancing employee skills, improving product understanding, and ensuring process adherence across teams. Your role will play a critical part in driving the success of our organization by creating and updating training materials, collaborating with cross-functional teams, and assessing training needs to continuously improve our training programs. Key responsibilities include: - Designing and delivering effective training programs on product features, workflows, and standard operating procedures. - Conducting refresher and upskilling training for new and existing employees. - Collaborating with product, operations, and quality teams to align training content with current business practices. - Creating and updating training materials, manuals, SOPs, and knowledge documents. - Assessing training needs through surveys, feedback, and performance metrics. - Monitoring and evaluating the effectiveness of training programs and making necessary improvements. - Maintaining detailed records of training schedules, attendance, feedback, and evaluation reports. - Supporting process standardization across departments through structured training. - Conducting on-the-job coaching and post-training support as needed. To be successful in this role, you should possess the following skills and qualifications: - An Engineering graduate (BE/B.Tech) with a minimum of 3 years of experience in product and/or process training roles, preferably in the service, tech, and education sectors. - Excellent communication, facilitation, and presentation skills. - Strong understanding of adult learning principles and training methodologies. - Proficiency in MS Office Suite and training tools like PowerPoint, Google Slides, etc. - Ability to simplify complex concepts for varied audiences. - Strong attention to detail and process orientation. - Comfortable conducting both virtual and in-person training sessions. If you are a dynamic individual with a passion for training and a proven track record in delivering impactful training programs, we would love to have you join our team and contribute to the growth and success of our organization.,

As a Soft Skills Trainer, you will play a crucial role in training and developing individuals in essential interpersonal, communication, and emotional intelligence skills. Your primary responsibilities will include designing and delivering engaging training sessions customized to enhance workplace effectiveness, collaboration, and professional growth. You should hold a Bachelor's degree in HR, Psychology, Communication, Business, or a related field. Possessing a certification in soft skills training, coaching, or instructional design would be advantageous. With at least 5 years of proven experience as a Soft Skills Trainer, Corporate Trainer, or similar role, you should demonstrate strong presentation and facilitation skills to engage diverse audiences effectively. Your excellent verbal and written communication skills will be essential in delivering training using modern methodologies. You should be proficient in assessing learning needs and adapting training approaches accordingly. Your strong interpersonal skills will help you motivate and inspire individuals throughout the training sessions. Familiarity with virtual training tools, e-learning platforms, and MIS is desirable for this role. In addition to conducting group training sessions, you will be responsible for developing comprehensive training programs, creating customized training materials, and providing one-on-one coaching. You will also need to assess training needs, offer actionable feedback, and develop plans for continuous improvement. Maintaining training records, reporting progress to management, and collaborating with internal and external stakeholders to align training programs with organizational goals will be part of your responsibilities. The ideal candidate for this position should be dynamic, experienced, and dedicated to fostering personal and professional development in a corporate setting. This is a full-time position in Noida, requiring 4-8 years of experience. If you are passionate about empowering individuals with essential soft skills and contributing to organizational success, we encourage you to apply for this role.,

As an Onboarding & Learning Specialist at our company, you will play a crucial role in enhancing the talent development and learning experiences for our employees. With your 7+ years of experience in Talent Development or L&D, you will bring valuable insights and expertise to the table. Your exceptional communication, presentation, and interpersonal skills will enable you to effectively connect and build rapport with diverse audiences within our organization. Your ability to execute tasks efficiently, manage projects effectively, and multitask with ease will contribute to the success of our learning initiatives. A Bachelor's degree in HR, L&D, Talent Management, or a related field is required for this role, or equivalent practical experience. Additionally, a Master's degree in HR, L&D, Organizational Development, Talent Management, or a related field is preferred. Your responsibilities will include developing learning programs with measurable outcomes, staying updated on industry best practices and trends in diverse learning methods, and utilizing various facilitation modalities to enhance the learning experience. Key skills that will be beneficial in this role include facilitation skills, effective communication, an adaptable mindset, proficiency in MS Office tools such as PowerPoint, Word, Outlook, and Excel, project management abilities, and the capacity for stakeholder collaboration. If you are passionate about talent development, learning initiatives, and making a positive impact within an organization, we encourage you to apply for this exciting opportunity. Join us in creating a culture of continuous learning and development for our employees.,