Consultant Process Engineering

As a Business Process Consultant, you will lead business process reengineering (BPR) initiatives to drive efficiency, compliance, and customer-centric transformation. This includes conducting stakeholder workshops to understand business needs, gather requirements, and define target-state processes. You will create journey maps and detailed BPMN process models to capture and improve current-state and future-state workflows. Additionally, you will design customer personas and integrate customer experience insights into process improvements. Collaboration with compliance, risk, and operations teams is essential to ensure that process changes align with BFSI regulations and compliance standards. Your role will also involve performing gap analysis, identifying improvement opportunities, and driving process optimization initiatives. Facilitating change management and training sessions as part of process deployment, as well as supporting cross-functional teams during implementation to ensure successful project delivery, are key responsibilities. Key Responsibilities: - Lead business process reengineering (BPR) initiatives - Conduct stakeholder workshops and gather requirements - Create journey maps and BPMN process models - Design customer personas and integrate customer experience insights - Collaborate with compliance, risk, and operations teams - Perform gap analysis and drive process optimization - Facilitate change management and training sessions - Support cross-functional teams during implementation Required Skills & Qualifications: - 8-12 years of experience in business process consulting with a focus on process engineering and reengineering - Proven expertise in BFSI operations and compliance frameworks - Strong hands-on experience with BPMN modeling tools (e.g., Signavio, Bizagi, Visio, ARIS) - Experience in journey mapping and customer persona creation - Excellent facilitation skills for stakeholder workshops and process discovery sessions - Strong analytical, problem-solving, and communication skills - Certification in Lean Six Sigma (Black Belt preferred) is a plus - Willingness to travel to the UAE based on project requirements,