76 Journey Mapping Jobs

As a Lead UX/UI at Mantra Softech, you will play a crucial role in designing digital experiences for the smart home ecosystem. Your responsibilities will include: - Leading UX and UI design for all smart home products such as mobile apps, web interfaces, and device interfaces. - Defining and maintaining the Design System for the Mangoe ecosystem, including patterns, components, accessibility, and motion. - Translating product strategy into wireframes, prototypes, and final visual designs that balance usability and aesthetics. - Conducting user research, usability testing, and journey mapping to inform design decisions. - Collaborating with firmware, app, and cloud teams to ensure seamless in...

Role Overview: At PhonePe, you will be responsible for designing process flows for both manual and automated customer experience (CX) channels. You will analyze customer and developer journeys, build SOPs and support playbooks, and continuously improve processes to enhance metrics like CSAT and AHT. Collaboration with cross-functional stakeholders and content building for CX assets will also be key aspects of your role. Key Responsibilities: - Design process flows for manual CX channels such as Agent desk - Design process flows for automated CX channels like Bot, IVR, and Self serve - Streamline existing processes to improve metrics like CSAT, AHT, and Escalations - Conduct VOC analysis, RCA...

As a Business Process Consultant, you will lead business process reengineering (BPR) initiatives to drive efficiency, compliance, and customer-centric transformation. This includes conducting stakeholder workshops to understand business needs, gather requirements, and define target-state processes. You will create journey maps and detailed BPMN process models to capture and improve current-state and future-state workflows. Additionally, you will design customer personas and integrate customer experience insights into process improvements. Collaboration with compliance, risk, and operations teams is essential to ensure that process changes align with BFSI regulations and compliance standards....

Words from our CEO: https://www.loom.com/share/ed78ef81f1324e20b5de2b50f2fc9fe4sid=40753da4-c6b8-4c83-8dd9-8e67bee15ece Job Title: Senior UX/UI & Figma Designer Location: Remote About Us: At The Business Toolkit, we're scaling fast. We're on a mission to build 1,000,000 brands by 2030 and to IPO our group of companies by 2027. Our team of 150 is already delivering exceptional results across our core business, and we're rapidly expanding. We're looking for high impact talent to help us create world class digital experiences that align with our bold vision. If you live for building extraordinary, value creating products and want to create products to transform businesses, we're your fit. Role ...

What is the job about As a UX & UI Designer, your role will be to design user interfaces for mobile applications that are easy to use for installers and homeowners. You will become the expert in our users behaviours and have a deep understanding of how they interact with our products and what their pains are. You will create the design in collaboration with our global UI platform team, who is responsible for ensuring a cohesion between all designs across Grundfos digital solutions. Your main responsibilities : Extract user research, insights, and good design practice to create our connected product features for the future. Sketch solutions, build rapid prototypes, test your ideas, and refine...

You will be working as an Adobe Web Analytics Data Analyst with 7-10+ years of experience, focusing on journey analytics, trends, and visualization. Your role will involve strong web analytics and journey mapping, as well as experience in analytics projects. You should be able to build visualizations and dashboards using tools like PowerBI or Tableau. The start date for this role is October 6th, and the office location is in Cessna Business Park, Bangalore, with 3 days in the office. **Key Responsibilities:** - Analyze journey analytics and trends - Create visualizations and dashboards using tools like PowerBI or Tableau - Work on analytics projects related to web analytics and journey mappi...

As a Service Designer, your role is pivotal in transforming the delivery of value to customers by orchestrating seamless end-to-end service experiences across digital products. You will utilize user research, journey mapping, and systems thinking to ensure that services work effectively at every touchpoint online and beyond. Key Responsibilities: - Develop a Service Design Strategy by leading the design of service blueprints and digital customer journeys that align with business outcomes. - Identify pain points and opportunities in the customer experience through research, translating complex requirements into actionable service design strategies. - Collaborate with product, UX, and engineer...

Job Location: HSR Layout, Bangalore (on-si te) We are seeking a detail-oriented and data-driven CRM Specialist to join our Customer Lifecycle team. As a CRM Specialist, you will be responsible for executing customer lifecycle campaigns, driving engagement, retention, and customer satisfaction through effective use of CRM tools and automation platforms. You will play a key role in understanding customer behavior and implementing targeted communication strategies. Key Responsibilities: 1. Execute and manage CRM campaigns across the customer lifecycle (onboarding, engagement, retention, and re-engagement). 2. Work with customer data to identify touchpoints, pain points, and opportunities for en...

As a Senior Product Associate in Customer Application Experience, you will play a crucial role in driving innovation and developing products and features that enhance customer satisfaction. Your expertise will be instrumental in challenging conventional methods, fostering a culture of innovation, and inspiring cross-functional teams to create cutting-edge solutions tailored to customer needs. **Key Responsibilities:** - Partner with the Product Manager to identify new product opportunities based on customer and market needs using data analytics and discovery techniques. - Strategize for the impact of new product features on the overall product experience. - Assist in collecting user research...

As the Senior Manager - Analytics at Nutrabay, you will be the strategic owner of all analytics efforts across the organization. You'll be responsible for leading the data and analytics roadmap, building scalable data infrastructure, enabling data-driven product decisions, and managing analytics tools, team, and processes. This role demands a blend of technical expertise, product mindset, business acumen, and leadership to translate data into insights and insights into action. You should apply if you have: 6- 10 years of experience in data analytics/product analytics with a strong foundation in e-commerce or product-based companies. Proven experience building analytics platforms, pipelines, ...

Thinkgrid Labs is at the forefront of innovation in custom software development. Our expert team of software engineers, architects, and UI/UX designers specialises in crafting bespoke web, mobile, and cloud applications, along with AI solutions and intelligent bots. Serving a diverse range of industries, we have a global client base across five continents. Our commitment to quality and passion for technological advancement drives us to push boundaries and set new standards. We're expanding our team with smart and creative individuals who are passionate about building high-performance, user-friendly, flexible, and maintainable software. We are hiring a Senior UX/UI Designer to work on project...

We're not just looking for any designer, we're on the hunt for a visionary product creatorSomeone who has built products from the ground up, owning the journey end-to-end from the first spark of an idea to the final polished experience in users hands. As a Product Designer at AHCL, you'll be at the heart of innovation, turning complex challenges into seamless, intuitive solutions. You'll be the voice of the user, a champion of design thinking, and the bridge between beauty and functionality. Responsibilities Full Lifecycle Design Ownership: Take charge from initial concept, research, and ideation all the way to high-fidelity designs and delivery. User Immersion: Spend time with real users to...

As a UX Researcher at UXReactor, you will play a crucial role in conducting research that directly shapes product strategies and business decisions. Your deep curiosity about users and passion for transforming insights into meaningful impact will drive you to collaborate with global teams and client partners to ensure research is thorough, strategic, actionable, and outcome-driven. You will go beyond data collection to uncover deeper user and business needs, telling compelling stories and driving meaningful change through research. If you are someone who is thoughtful, fearless in advocating for users, and eager to make a significant impact while growing into a UX consulting role, we would l...

As a User Researcher at Leap, you will play a crucial role in leading end-to-end user research activities. Your primary responsibility will involve collaborating with cross-functional teams to gather user insights and translate them into actionable inputs that will influence business and product decisions. If you are enthusiastic about comprehending user behaviors and uncovering valuable insights, this opportunity is tailored for you. Your key responsibilities will include: - Planning and executing comprehensive user research initiatives from initial discovery to usability testing through various methods such as interviews, surveys, and diary studies. - Analyzing and synthesizing research fi...

In the role of a UX Researcher, you will play a vital role in understanding the needs, behaviors, and pain points of users to drive insights that influence design and development decisions. Collaborating with product managers, designers, and engineers is essential to ensure that solutions are data-informed and user-centered. Your research will be instrumental in shaping product strategies, user interface designs, and improving user experiences across digital platforms. Key Responsibilities: - Conduct User Research: Plan, conduct, and analyze qualitative and quantitative user research methods such as user interviews, usability testing, surveys, A/B testing, and ethnographic research to gather...

What's expected from you Play a key role in projects by being responsible not only for designing outcomes but also participating in client conversations. Perform hands-on work in projects, both at early concept stages and during detailed end-to-end implementation Support business development, including shaping and presenting proposals to potential clients Mentor, support and inspire other designers, some of whom will report to you. Share your knowledge on UX/UI methods, tools and trends with your colleagues in the BLR studio. Develop our digital design capabilities, pushing the boundaries of the discipline and defining our standards of quality Scope, plan, and lead UX activities from initial...

Skills: User Research, Wireframing, Figma, User Flows, Personas, Prototyping, Interaction Design, UX Design Intern Location: Koramangala Type: Internship Duration: 3 Months At VectorStack, we design experiences that put users at the centre. Our focus is on understanding human behaviour, simplifying complex problems, and building products that drive real-world impact. As a UX intern, youll be part of an environment where research, empathy, and iteration form the core of our design process. About The Role We are looking for a UX Design Intern who is curious, analytical, and user-obsessed. Youll help uncover insights, frame problems, and design flows that make digital products intuitive, meanin...

Job Title: UI/UX Lead Experience: 7+ Years Location: Noida, Sector 62 About the Role: Benthon Labs is looking for a UI/UX Lead with strong UX strategy and hands-on UI design expertise. Youll lead design thinking, manage global client projects (US/Europe), and drive AI-first design innovation . Key Responsibilities: Lead end-to-end UX process: research, wireframes, prototypes, and usability testing. Create and manage design systems and pixel-perfect UIs. Handle client interactions, presentations, and feedback. Mentor the design team and implement AI-powered workflows. Use tools like Figma AI, Midjourney, ChatGPT, and Runway ML. Collaborate with Product, Dev, and QA teams for seamless delivery...

As a Senior UX Designer/Strategist at Citi's Functions Technology Controls Organisation, you will collaborate with the Head of Design & UX for Controls, as well as the Product and Engineering teams, to design digital products. Your responsibilities will cover all stages of the UX design process, from research and ideation to testing and high-fidelity design. - Develop strategic, user-focused digital experiences for multiple key audiences. - Create user personas-based key in system users. - Provide direction for UX-related interactions in partnership with the Head of Design & UX and Product team. - Conduct A/B testing and drive efficiencies through metric-driven findings. - Produce UX roadmap...

Role : Design Thinker Experience : 6 -10 years Location : Noida WFO Client : A leading Fintech Co. Qualification : B.Tech/B.E. Computer Science/EC or MCA Experience & skills Lead and facilitate end-to-end design thinking processes across teams: Empathize, Define, Ideate, Prototype, and Test. Translate user research into actionable insights that drive product and service design. Collaborate closely with product managers, engineers, marketers, and business stakeholders to co-create innovative solutions. Build and evangelize design thinking capabilities across the organization through workshops, coaching, and hands-on leadership. Guide teams through rapid prototyping and experimentation cycles ...

As a Group Manager - UX Research & Service Design at Angel One Limited, you will play a vital role in defining and evolving the research and service design function for the company's product ecosystem. Your responsibilities will include working closely with various departments to embed user insights and service thinking into product roadmaps. Additionally, you will lead and mentor a team of UX Researchers and Service Designers to drive impactful, insight-driven initiatives and ensure consistent user experiences across channels. Key Responsibilities: - Define and evolve the research and service design function for Angel One's product ecosystem - Partner with Design, Product, Data, Engineering...

Role Overview: You will be a part of the Transformation and Data Insights team, which covers Utilities, Travel, Banking, and Retail sectors. Your role will involve leveraging expertise in various transformation levers to collaborate with organizational teams and resources to achieve objectives effectively. Key Responsibilities: - Operational Assessment and Strategy: - Evaluate client operations, systems, and workflows to identify transformation opportunities. - Collaborate with stakeholders to develop tailored transformation roadmaps aligned with client objectives. - Process Redesign and Continuous Improvement: - Lead end-to-end process redesign initiatives to streamline operations and impro...

As a Mid UX Designer at Designit, you will play a key role in projects by not only designing outcomes but also participating in client conversations. Your responsibilities will include: - Hands-on work in projects - Supporting business development by shaping and presenting proposals - Mentoring and inspiring other designers - Sharing your knowledge on UX/UI methods, tools, and trends with your colleagues - Involvement in developing digital design capabilities - Collaborating with adjacent disciplines - Delivering high-quality products and services - Scoping, planning, and leading UX activities from initial requirements to concept, interaction design, and development - Producing various desig...

Embark on a transformative journey as an UX Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. USCB UX Designer team provides early-stage research, ideation, experience solutions, and designs for any product or feature that will be consumed through any USCB digital product experience channel (i.e. responsive web, mobile native, voice, etc.). To be successful in this role, you should possess the following skillsets: Experience contributing to features from concept to delivery Basic interaction and visual ...

Role Overview: You will be leading a wide variety of research activities including user interviews, co-creation, journey mapping, usability and concept tests, and surveys. It will be your responsibility to ensure that actionable results are delivered and shared. Additionally, you will design and execute research studies following best practices and methodologies. Key Responsibilities: - Presenting and communicating research results and recommendations to stakeholder teams and the larger organization as needed - Collaborating and sharing research findings and insights across the organization - Providing guidance and rigor around research methodologies and best practices - Defining relevant me...