38 Journey Mapping Jobs

Key Deliverables : Design and optimize end-to-end customer journeys from onboarding to renewal. Facilitate cross-functional workshops to identify service pain points and improvements. Conduct qualitative and quantitative research to drive customer-centric innovation. Develop and visualize current and future-state service blueprints and journey maps. Role Responsibilities : Collaborate with UX, Product, Sales, and Customer Success teams. Translate user insights into actionable service enhancements. Advocate for a customer-first approach across organizational silos. Communicate findings and strategies clearly through storytelling and visualization.

As a Gainsight / PSO Consultant at Zywave India, your role will involve being a technical and functional expert on Gainsight to support the customer success strategy. You will collaborate with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for both internal and client-facing use cases. Your responsibilities will include technical configuration, integration, and business alignment, translating client success processes into Gainsight capabilities for seamless adoption. Additionally, you will engage with stakeholders from Product, Customer Success, and Technical teams. Key Responsibilities: - Act as the subject matter expert (SME) on Gai...

As a Gainsight / PSO Consultant at Zywave in India, you will play a crucial role in supporting the customer success strategy by being a technical and functional expert on Gainsight. Your responsibilities will include designing, implementing, and optimizing Gainsight solutions for both internal and client-facing scenarios. You will collaborate with global Professional Services and Operations teams to ensure seamless adoption and alignment with business processes. Key Responsibilities: - Act as the subject matter expert (SME) on Gainsight for Zywaves India team. - Own the configuration, customization, and administration of Gainsight across multiple business units. - Design and implement busine...

As a Senior UI/UX Designer at our company, you will utilize your expertise to create intuitive, engaging, and scalable digital experiences. Beyond traditional design, you will integrate AI-driven design thinking into our workflow using the latest tools to enhance user experiences. Taking on a senior role, you will be responsible for the complete design process from initial research and concept development to prototyping, usability testing, and final delivery. Collaboration with product managers, developers, data scientists, and marketing teams will be essential to craft functional and delightful user journeys. Your key responsibilities will include leading UI/UX strategy and execution for bo...

As a Service Designer at e.l.f. Beauty, Inc., you will play a crucial role in architecting seamless service experiences for both customer journeys and internal operations. Collaborating closely with UX, product, and ops teams, you will ensure that our digital experiences are driven by efficient and scalable systems. Your primary focus will be on enhancing business value by increasing revenue, reducing operational costs, and enhancing employee productivity. Your responsibilities will involve documenting end-to-end customer and employee journeys to identify pain points and areas for improvement, developing service blueprints that connect people, tools, and processes, redesigning services to im...

The CRM Specialist role involves joining the Customer Lifecycle team with a focus on executing customer lifecycle campaigns. Your responsibilities will include driving engagement, retention, and customer satisfaction through the effective utilization of CRM tools and automation platforms. By understanding customer behavior, you will implement targeted communication strategies to enhance the overall customer experience. Your key responsibilities will include executing and managing CRM campaigns across various stages of the customer lifecycle such as onboarding, engagement, retention, and re-engagement. You will work closely with customer data to identify touchpoints, pain points, and engageme...

Job Description - CRM Specialist We are seeking a detail-oriented and data-driven CRM Specialist to join our Customer Lifecycle team. As a CRM Specialist, you will be responsible for executing customer lifecycle campaigns, driving engagement, retention, and customer satisfaction through effective use of CRM tools and automation platforms. You will play a key role in understanding customer behavior and implementing targeted communication strategies. Key Responsibilities: Execute and manage CRM campaigns across the customer lifecycle (onboarding, engagement, retention, and re-engagement). Work with customer data to identify touchpoints, pain points, and opportunities for engagement. Build and ...

Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design. As a Service Design Vice President within Design and Customer Experience team, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design prin...

You are a fast-growing design agency based in New Delhi, India, that collaborates with ambitious brands to create intelligent, aesthetic, and conversion-focused websites and digital products. Specializing in UI/UX and website design, you cater to various industries such as SaaS, tech, fashion, wellness, and D2C (e-commerce). As the agency expands, you are seeking a Senior UI/UX & Website Designer to enhance creative output, mentor junior designers, and implement deep UX strategies. As the Senior UI/UX & Website Designer, you will be responsible for the entire design process, from initial discovery to creating polished high-fidelity interfaces. Collaborating closely with strategists, develope...

In this role, you will play a crucial part by: Coordinating with U.S. UX Leadership & Global Teams to ensure alignment on design strategy and execution. Leading Design Thinking Workshops to cultivate creative problem-solving, generate innovative ideas, and align stakeholders. Mapping User Journeys & Experience Flows to identify pain points and unlock opportunities for improved engagement and satisfaction. Developing Wireframes & Prototypes to effectively communicate design concepts, ensuring iterative improvements through stakeholder feedback and usability testing. Collaborating with Product & Engineering Teams to bridge the gap between business goals and user needs, shaping cohesive digital...

You have a great opportunity to join as a Management Trainee in Strategy & Business Transformation in Jaipur. If you are a fresher with a keen analytical mind and a strong interest in strategy, AI, and storytelling, this role offers you the chance to kickstart your career by collaborating closely with senior leadership to lead business transformation and foster innovation. Your responsibilities will include mapping workflows using tools like SIPOC and swimlanes, conducting root-cause analyses using methods like Ishikawa and 5 Whys, proposing AI-driven enhancements, and developing impactful strategy content such as whitepapers and change materials. The ideal candidate for this role would be a...

Join our team as we strive to create a thriving ecosystem that offers accessible, high-quality, and sustainable healthcare for all. As the Senior Manager, Process Design, you will play a crucial role in shaping the operational landscape of our organization. Your responsibilities will include developing and refining cross-organizational process designs to enhance operational efficiency. This will involve utilizing process mapping techniques to visualize workflows and identify areas for improvement. You will also lead a team focused on quantifying opportunities and gaps in processes. A key aspect of your role will be creating detailed process maps using process mapping technology and design pr...

Location: Mumbai, ( Work from home ) Type: 3-month contract with potential for full-time conversion based on performance Experience: 57 years About HeyCAI heyC is on a mission to transform how teachers are supported, coached, and inspired using the power of AI. Were a VC backed, fast-moving team company with seasoned edtech leadership, bold ideas and a lot of heart. If youre excited by AI-first product design and love creating seamless user experiences that just work, youll fit right in. What Youll Do This is not a make things look pretty role. Youll be at the heart of how teachers interact with HeyC translating intelligence and empathy into beautifully intuitive experiences. You will: Own t...

As a Design Thinker at a leading Fintech Co. based in Noida WFO, you will be responsible for leading and facilitating end-to-end design thinking processes across teams. Your role will involve translating user research into actionable insights to drive product and service design. You will collaborate closely with product managers, engineers, marketers, and business stakeholders to co-create innovative solutions. Your key responsibilities will include building and evangelizing design thinking capabilities across the organization through workshops, coaching, and hands-on leadership. You will guide teams through rapid prototyping and experimentation cycles to test hypotheses and synthesize quali...

Join us as a User Experience Designer to craft seamless experiences that connect people, platforms, and purpose. As a User Experience Designer, your main responsibility will be to deliver the collection and analysis of research into customer needs, experiences, and interactions. This will support the creation of beautiful, useful, and innovative experiences and communications for our customers. To be successful in this role, you should have hands-on experience as a Service Designer or UX Designer, with a focus on crafting meaningful end-to-end experiences. Planning and forecasting abilities are crucial to anticipate change and align resources effectively. Proficiency in benefits tracking is ...

As a Senior Product Manager at our company, you will be an integral part of our dynamic product team, collaborating with senior product managers, engineering, design, and business teams. Your primary responsibility will be to leverage data analysis to drive product decisions and deliver impactful features that enhance user experience. This role offers a unique opportunity to influence product strategy and contribute to the global user base. Your key responsibilities will include analyzing product and user data to gain insights, engaging with clients to understand their needs, and aligning product roadmap with market trends. You will also be involved in translating business requirements into ...

Position Title: Digital & Marketplace Lead Department: Digital Commerce & Growth Reports To: Director Sales Role Summary: Mad4Detailing is seeking a high-energy, performance-driven Digital & Marketplace Lead to manage our online sales presence across D2C, Amazon, Flipkart, and other marketplaces. This role is responsible for driving revenue, optimizing channel performance, and ensuring seamless execution of all digital commerce initiatives. Key Responsibilities: Lead sales operations across marketplaces including product listings, pricing, promotions, and ratings. Own performance marketing campaigns (Amazon SP, Flipkart Ads, Google Shopping, etc.). Coordinate with creative and content teams ...

Role & responsibilities 10+ years of experience in Service Design . Strong in journey mapping, blueprinting, facilitation . Skilled in research, insight synthesis, and storytelling . Proven ability to work across teams in complex environments. Experience in B2B software/technical domains preferred. Lead journey mapping, service blueprinting, and workshops with stakeholders.

As a highly creative and experienced UI/UX Developer with over 5 years of experience, you will be responsible for designing and developing intuitive, user-friendly, and visually appealing interfaces for web and mobile applications. Your role will involve collaborating with product managers, developers, and stakeholders to understand user requirements and translate them into intuitive UI/UX designs. You will design wireframes, mockups, prototypes, and final user interfaces, ensuring consistency in design patterns and brand guidelines across products. Conducting user research, usability testing, and gathering feedback to enhance user experience will be part of your responsibilities. You will i...

SonyLIV is seeking a smart, driven, and experienced UX Designer to lead end-to-end user experience design across platforms. The incumbent will be responsible for creating intuitive, engaging, and visually compelling interfaces for consumer-facing digital products, ensuring alignment between user needs and business objectives. The ideal candidate will combine strong design expertise with user research skills, and have a proven track record of delivering impactful design solutions in fast-paced environments. POSITION SPECIFICATION Education Bachelors or Masters degree in Design, Human-Computer Interaction, Interaction Design, or a related field. Equivalent training or demonstrable work experie...

As a Marketing Automation Intern, you will have the opportunity to support in the setup and management of marketing campaigns utilizing tools such as CleverTap, MoEngage, Netcore, and more. This internship presents a hands-on experience in the realm of digital marketing and automation, allowing you to develop your skills in this field. Your responsibilities will include assisting in the configuration of campaigns and workflows, working across various channels such as email, SMS, and push notifications. You will be tasked with aiding in user segmentation, journey mapping, and automation strategies. Additionally, you will analyze campaign performance, generate reports, and collaborate with dif...

Location: Bangalore-Based | Type: Contract Were looking for a Lead Product Designer to own the full customer experience across digital journeysfrom first interaction through onboarding, retention, and personalization. Youll play a key role in shaping how users feel, navigate, and connect with the product. Responsibilities Lead the design of mobile/web experiences that improve usability and drive engagement. Conduct journey mapping, usability testing, and research-led iteration. Collaborate with cross-functional partners to align user and business goals. Balance long-term design vision with fast-moving MVP cycles. Define scalable design frameworks and reusable patterns. What You Bring 57 year...

Amuras Vision We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades. Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture. These healthier brains will be ...

As a Service Design Strategist, you will leverage your 3+ years of experience in service design or digital experience strategy to lead the design of service blueprints and digital customer journeys in alignment with business outcomes. Your expertise in journey mapping, blueprinting, and service modeling will be crucial in identifying pain points and opportunities in the customer experience. You will be responsible for translating complex functional and nonfunctional requirements into actionable service design strategies, ensuring a solid understanding of digital platforms, design systems, and UX principles. Collaboration is key in this role, as you will partner with product, UX, and engineer...

You will be joining our growing product team as a UX Designer, where your creativity and attention to detail will be essential. Your main focus will be on creating user-centered designs, enhancing digital experiences, and simplifying complex problems into elegant solutions. Your responsibilities will include collaborating with various team members like product managers, UI designers, developers, and stakeholders to ensure seamless user journeys across web and mobile platforms. This will involve conducting user research, interviews, surveys, and usability testing to understand user needs and pain points. Analyzing data and insights will be crucial in making informed design decisions and produ...