Training Manager (L&D)

As a Training Manager (L&D) at Kidvento Education and Research, you will be a key player in designing and delivering training programs for Program Success Managers (PSMs) to ensure successful implementation and onboarding of customers onto the platform. Your role will involve collaborating with various stakeholders to identify training needs, developing engaging training content, facilitating training sessions, evaluating effectiveness, and continuously improving training methods. **Key Responsibilities:** - Develop strategic training plans tailored to PSMs within the Customer Success Department. - Collaborate with Customer Success Managers, Product Managers, and Subject Matter Experts to identify training needs. - Design, develop, and deliver engaging training programs, workshops, and materials. - Conduct in-person and virtual training sessions to educate PSMs on product features, onboarding best practices, and communication strategies. - Monitor and assess training effectiveness through evaluations and feedback. - Collaborate with HR to align training initiatives with career development and succession planning for PSMs. - Maintain detailed training records, including attendance, evaluations, and certifications. **Qualifications:** - Bachelor's degree in Business, HR, Education, or a related field (Master's degree is a plus). - 5-7 years of experience in training and development, ideally within customer success. - Strong understanding of customer success principles, onboarding methodologies, and best practices. - Excellent presentation, facilitation, and coaching skills. - Proven ability to assess training needs, develop content, and evaluate training effectiveness. - Passion for continuous learning and staying current with industry trends and customer success methodologies. - Experience in the SaaS or technology industry is a plus. Join Kidvento Education and Research's dynamic and customer-focused team to contribute significantly to the development of Program Success Managers. You will enjoy a competitive salary, comprehensive benefits package, and a collaborative work environment dedicated to employee growth and success. Apply now and be a part of our Training & Development Manager team for the Customer Success Department!,