Revenue Management Specialist

Role Overview: As a Trainer in the Operations & Strategy team at StayVista, you will be instrumental in elevating service standards and operational efficiency by creating and implementing structured training programs for on-ground teams, particularly focusing on housekeeping and guest service functions. Your primary responsibility will be to ensure that every staff member is well-equipped to deliver exceptional guest experiences in alignment with our brand promise. Key Responsibilities: - Design and deliver engaging onboarding and refresher training modules utilizing a variety of formats such as classroom sessions, on-the-job training, and digital resources. - Collaborate with Villa Managers, Stay Experience Managers, and Cluster Heads to identify skill gaps and develop targeted learning plans. - Conduct operational audits and training evaluations to guarantee adherence to standard operating procedures (SOP) and maintain high-quality service standards. - Monitor the impact of training through staff performance assessments, guest feedback, and regular evaluations. - Proficiency in MS Office is essential, and experience with Learning Management Systems (LMS) or e-learning tools is advantageous. - Possess excellent communication and facilitation skills to motivate and influence diverse teams effectively. - Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple training schedules without disrupting operations. - A bachelor's degree in Hospitality Management, Learning & Development, or a related field is required. - Be adaptable, proactive, and display a passion for developing individuals and driving operational excellence. Qualifications Required: - 2+ years of experience in training, learning and development, or operations within the hospitality or service sector. - Hands-on knowledge of housekeeping protocols, villa operations, and guest service excellence, preferably in a luxury or premium setting. - Proficient in MS Office; familiarity with LMS or e-learning tools is a plus. - Excellent communication and facilitation skills with the ability to motivate and influence diverse teams. - Bachelor's degree in Hospitality Management, Learning & Development, or a related field. - Adaptable and proactive, with a passion for developing people and driving operational excellence. Additional Company Details: StayVista is India's largest villa hospitality brand that specializes in offering luxury villas in various holiday destinations across the country. The company is dedicated to curating unique experiences and providing top-notch hospitality to ensure unforgettable stays for guests. As part of the StayVista team, you will be joining a close-knit tribe of travel enthusiasts on a mission to establish itself as the most beloved hospitality brand in India.,