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10.0 - 20.0 years

10 - 20 Lacs

Delhi, India

On-site

We are seeking a results-driven Sales Manager to own and drive the B2B sales pipeline for selling learning interventions to senior corporate leaders. You will be responsible for engaging with clients, understanding their business needs, and designing customized solutions. This role requires a strong influencing ability and negotiation skills to generate revenue, as well as the capacity to prepare and present impressive client pitches. Roles & Responsibilities: Own and drive the B2B sales pipeline for selling learning interventions to CEOs, Head HRs, and Heads of Organization Development. Engage with clients, understand their business models, and design appropriate learning solutions. Proactively contact prospects to build a future business pipeline. Demonstrate strong influencing ability and smart negotiation skills to generate revenue. Prepare and present impressive client pitches for a premium performance consulting brand. Take ownership of tasks and drive them to completion, going beyond the requirements of a regular job. Skills Required: Strong experience in B2B professional services sales . Prior experience in selling HR and learning solutions is a significant plus. Strong communication skills. Effective negotiation and influencing abilities. Ability to quickly understand client business models and processes. Proven ability to position relevant solutions to CXOs, VPs, and Head HRs . A driven, proactive individual who takes ownership and gets things done. QUALIFICATION: MBA / PGDM in Sales & Marketing.

Posted 12 hours ago

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

Your main responsibilities will include signing contracts with restaurants, handling inquiries from both existing and potential clients, and gathering sales leads from the market. You will actively approach restaurants of all types, from no star to 5 stars, and onboard them as partners with Swiggy. It will be crucial to maintain strong relationships with restaurant owners, provide advice on market-related issues, and offer solutions when needed. Additionally, you will be responsible for managing the sales administration function, reporting on operational performance, streamlining processes, and advising senior management on maximizing business relationships. Developing and implementing a business plan covering sales, revenue targets, and expense controls will also be part of your role. You should be capable of handling potential clients when in the field and represent Swiggy as a primary point of contact. As a representative of Swiggy in the market, you will embody the values and mission of the organization. The ideal candidate for this position is a graduate with at least 3 years of experience in the sales domain. You should have a good understanding of e-commerce activities and various online marketing channels. A confident, pleasing personality with a proactive attitude, effective communication skills, and a strong aptitude for sales are essential. Furthermore, you should be a team player who can collaborate with individuals from diverse backgrounds. Possessing analytical skills, proficiency in Excel, leadership capabilities, and influencing skills to build and leverage a network of contacts will be advantageous. Demonstrating initiative, flexibility, and the ability to adapt to changes will be crucial in identifying opportunities and recommending strategies for enhancing campaign effectiveness and success.,

Posted 21 hours ago

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8.0 - 12.0 years

0 Lacs

maharashtra

On-site

As a Procurement Manager at our company, you will play a crucial role in planning and strategizing the sourcing of the RM portfolio in alignment with the Oleochemical business objectives. Your responsibilities will include strategic sourcing of Palm Oil, Mustard, and related commodities to ensure their continuous availability at competitive prices. You will be expected to drive key strategic projects in the supply chain to meet the evolving needs of the business and enhance efficiencies in the value chain. Price and volume forecasting for key raw materials will be a critical aspect of your role, providing essential inputs for decision-making. You will be tasked with ensuring the delivery of agreed volumes at competitive costs and credit terms, as well as implementing Lean inventory practices such as Vendor Managed Inventory with extended supplier credit. Additionally, you will lead initiatives related to cost reduction, sourcing strategy development, supplier selection, rate negotiations, and capacity planning for the oil portfolio. Your role will also involve capturing supply market insights and translating them into buying opportunities on a global scale to drive transformation and continuous improvement. Implementing best commercial practices between suppliers and our organization will be essential to optimize procurement processes. In terms of policy and process design, implementation, and review, you will be responsible for creating the RM plan based on the annual plan and monitoring it on a monthly basis. Comparing import and domestic prices to make informed decisions, preparing and tracking monthly MIS reports, and monitoring raw material deliveries to ensure procurement On-Time-In-Full (OTIF) above 95% will be part of your routine. You will also be required to coordinate with marketing and plant departments, ensuring sustainability reporting, understanding Mustard demand, and planning to optimize costs while ensuring smooth availability. Managing performance, capability, and morale through focused transformation initiatives, supplier development programs, and employee development initiatives will be crucial aspects of your role. Furthermore, you will be instrumental in driving digital transformation by developing and deploying insightful digital tools for data-driven decision-making. Key skills required for this role include knowledge of the vegetable oil market, manufacturing processes in the relevant industry, analytical skills, negotiation abilities, supply planning expertise, data analysis proficiency, and a strong conceptual understanding of the sourcing function. Your role will also involve stakeholder management, influencing skills, and hands-on experience in supplier and people development.,

Posted 22 hours ago

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8.0 - 12.0 years

0 Lacs

karnataka

On-site

Genpact is a global professional services and solutions firm with over 125,000 employees in 30+ countries, dedicated to delivering outcomes that shape the future. Driven by curiosity, agility, and a commitment to creating lasting value for clients, we serve leading enterprises worldwide, leveraging our deep business knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Senior Principal Consultant, Project Manager focused on Teradata Re-platforming. In this role, you will collaborate with stakeholders to develop a project management scope of work and detailed plan to deliver the required solutions. Responsibilities: - Collaborate with stakeholders to develop a project management scope of work and detailed plan - Develop project documentation including scope of work, budget, timelines, and acceptance criteria - Provide regular status reporting to senior management against milestones & budget - Engage stakeholders to ensure timely and within budget project delivery - Identify, mitigate, and communicate key assumptions, issues, risks, and dependencies - Facilitate requirements negotiation among multiple stakeholders - Ensure compliance with internal processes, standards, and risk requirements - Manage resource availability and allocation - Stakeholder and communication management - Measure project performance and pursue continuous improvement - Manage multiple projects/initiatives simultaneously - Mitigate risks and issues to ensure project delivery - Maintain project data accuracy and timeliness - Deliver project products and processes into Business as Usual (BAU) - Implement project closure procedures Qualifications we seek in you: Minimum Qualifications / Skills: - Extensive experience in delivering major Infrastructure programs in the Banking industry - Experience in Datacentre, Networks, and EUS - Strong project management skills with experience in coordinating many dependencies - Excellent communication and presentation skills - Ability to manage a diverse stakeholder community - Strong technologist with problem-solving skills - Strong Microsoft Office skills - Excellent interpersonal skills and ability to work effectively in a team Preferred Qualifications/ Skills: - PMP/Scrum Certification preferable If you are looking to join a dynamic team and contribute to transformative projects, we invite you to apply for the Senior Principal Consultant position with Genpact. This is a full-time role based in Bangalore, India. Bachelor's degree or equivalent education level is required. Job Posting Date: Dec 24, 2024 Job Unposting Date: Jan 23, 2025,

Posted 23 hours ago

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3.0 - 10.0 years

0 Lacs

ahmedabad, gujarat

On-site

As an individual responsible for acquisition of corporate customers and achieving revenue targets, you will be accountable for meeting monthly assigned goals set by the organization. Your primary focus will be on new business acquisition for the designated location. It will be your responsibility to generate leads, schedule appointments, understand customer insurance requirements, recommend suitable products, obtain customer agreement, and ensure accurate completion of sales documentation. Building and managing relationships with key decision makers of clients will be crucial in this role. You will be expected to identify and pursue new business opportunities on a regular basis. Developing a strong customer base will enable you to explore cross-selling and up-selling opportunities, as well as obtain referrals from existing clients for further prospecting when appropriate. To ensure performance targets are not only met but exceeded, you will need to proactively submit various sales reports at agreed frequencies. Additionally, maintaining positive relationships with both private and public sector insurers to secure competitive terms and quotes will be essential. Desired Skills: - MBA from a recognized institute/university - 3-10 years of relevant experience in corporate Sales for Broking/General Insurance Company - Strong communication and influencing skills - Result-oriented with a customer-centric approach - Proficiency in role modeling, strategic planning, and execution - lll Certification would be advantageous in this role In summary, as a dedicated professional in this role, your focus will be on acquiring corporate customers, meeting revenue targets, nurturing client relationships, and exploring new business opportunities in the corporate sales sector. Your ability to effectively communicate, influence, and strategize will be key to your success in this position.,

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12.0 - 16.0 years

0 Lacs

pune, maharashtra

On-site

Join the Equity Derivatives Product technology team in Pune as a key partner to the Global Equity Derivatives business, specializing in supporting the strategic platform. In this high-visibility role, you will drive the execution of the Global Equity Derivatives Strategic Product book of work, collaborating with technology and business organizations to deliver impactful solutions. This area is a major strategic transformation for Citi, with technology playing a critical role. Responsibilities: - Problem Definition & Requirements Gathering: Elicit, analyze, and document business requirements, translating them into clear technical specifications. - Use Case Capture & Documentation: Develop detailed use cases to capture system functionality and user interactions. - Process & Workflow Documentation & Re-engineering: Analyze and document existing business processes and workflows, identifying opportunities for improvement. - Data Analysis: Conduct comprehensive data analysis to support requirements gathering and solution design. - Test Case Definition & Testing Coordination: Define and coordinate test cases across multiple areas, products, and regions, collaborating closely with QA counterparts. - Project Management: Effectively manage projects, including status reporting, milestone tracking, risk management. - Communication: Ensure clear, concise, and accurate communication with stakeholders at all project stages. - Adherence to Standards: Follow internal Citi BA/PM and SDLC standards. Qualifications: - 12+ years of experience as a Business Analyst with a solid understanding of the full project lifecycle. Global Markets experience is highly desirable. - Product Knowledge: Extensive knowledge of derivative products, with structured products experience being a plus. - Analytical Skills: Strong background in data analysis. - Trade Lifecycle Understanding: Solid grasp of trade lifecycles and regulatory requirements, knowledge of structured product lifecycles is beneficial. - Technical Skills: Basic knowledge of data modeling and object-oriented concepts. Proficiency in Excel, Visio, JIRA, and Confluence. SQL skills are advantageous. - Teamwork: Experience working with globally distributed development teams. - Communication: Excellent communication and influencing skills, with conflict resolution abilities. - Project Management: Proven record of delivering complex global projects, formal project management qualification is beneficial. Education: - Bachelors degree/University degree or equivalent experience. Masters degree preferred. This job description offers a high-level overview of the work performed. Other job-related duties may be assigned as needed.,

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a FinOps Analyst at PepsiCo's Product Delivery team, you will play a crucial role in accelerating PepsiCo's digital transformation by delivering and sustaining digital products across Strategy and Transformations core priorities. Your primary responsibility will be to collaborate with global teams and influence them to substantially reduce infrastructure costs. You will work closely with teams both within and outside of DP&A, such as the PepsiCo Cloud Cost Office, to analyze complex data, identify cost-saving opportunities, and communicate proposed action plans effectively. Your responsibilities will include defining and executing an integrated FinOps plan, reducing cloud and on-premise infrastructure costs for about 300 DP&A apps, optimizing AMS contract management pricing models, rationalizing apps to save money, analyzing complex data to identify opportunities, and designing and testing dashboards, reports, and analytics. You will also be responsible for optimizing inefficient processes and tools to drive efficiency and effectiveness. To excel in this role, you should have at least 5 years of analyst and analytic experience, advanced Excel skills, proficiency in Power Point for creating presentations, experience in designing and testing dashboards, reports, and insights (preferably in Power BI), excellent communication skills, strong problem-solving abilities, and the capacity to simplify complexity to make informed decisions. A creative mindset, passion for efficiency, and the ability to collaborate effectively with teams of varying priorities will be key to your success. Your role will require you to demonstrate perseverance, resilience, and a can-do attitude in pursuing goals, quick decision-making abilities, effective collaboration with others, persuasive communication skills, and the motivation to inspire your colleagues. Strong technical knowledge and skills in Azure Platform, ServiceNow, Flexera, Excel, and other AIOps toolsets will be beneficial for this position. If you are a proactive, analytical thinker with a passion for driving results and influencing positive change, we encourage you to apply for this challenging and rewarding opportunity at PepsiCo.,

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10.0 - 18.0 years

0 Lacs

hyderabad, telangana

On-site

At Medtronic, you can embark on a lifelong career dedicated to exploration and innovation, all while advocating for healthcare access and equity for all. Your role will be pivotal in leading with purpose to break down barriers to innovation, contributing to a more connected and compassionate world. As part of the Program Management Career Stream, your focus as a Program Manager or Director will involve overseeing tactical and operational activities within a major program that has a significant and lasting impact. You will work with matrixed employee teams and vendors, ensuring program objectives are met through effective leadership and accountability. Your responsibilities will include managing program performance, facilitating communication, strategic portfolio management, stakeholder engagement, financial accountability, and collaborating with a global team to deliver value. Key Responsibilities: - Manage small-scale, well-defined programs with clear plans and methodologies - Drive large-scale, strategic programs such as new product introductions or technology deployments - Oversee the end-to-end lifecycle including planning, budgeting, risk management, and stakeholder communication - Lead cross-functional teams through product development processes - Manage portfolio-level budget and financial planning - Act as a key liaison between Operating Units and global teams - Drive process standardization, continuous improvement, and simplification initiatives - Develop interactive dashboards for tracking program performance using tools like Power BI - Collaborate with cross-functional teams to gather requirements and drive data-informed decisions - Required Knowledge and Experience: - Master's/Bachelor's degree in engineering, Computer Science, or related discipline - 18+ years of overall IT experience with 10+ years of project management experience in the Medical Device industry - Hands-on experience in architecting complex dashboards using Power BI or similar tools - Certifications such as PMP, CSM, SAFe/RTE, or handling ART Experience - Knowledge of Lean/Six Sigma and Microsoft Project - Familiarity with Med tech product development and regulatory processes Physical Job Requirements: The above description provides a general overview of the responsibilities involved in this position and is not an exhaustive list of all required skills and duties. Benefits & Compensation: Medtronic offers competitive salaries and a flexible benefits package to support employees at every stage of their career and life. About Medtronic: Medtronic is a global leader in healthcare technology, dedicated to addressing the most challenging health problems facing humanity. Our mission is to alleviate pain, restore health, and extend life, bringing together a diverse team of 95,000+ passionate individuals who are committed to making a difference.,

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15.0 - 19.0 years

0 Lacs

karnataka

On-site

As the Regional Quality Head (SZ1) at Godrej Properties Limited, you will be responsible for managing the quality function for large multiple sites. Your key responsibilities will include creating and implementing a quality management framework, influencing key stakeholders for continuous quality improvement, and impacting quality by creating systems for Design, FM, Construction to deliver the right quality. You will be expected to drive a culture of continual improvement and specify quality requirements for raw materials with suppliers while being well-versed with work specifications of projects. To excel in this role, you must possess expertise in Finishing and Structure, with additional experience in MEP overview. A strong understanding of quality tools and terminology is essential, along with the ability to conduct QA training for all departments periodically and ensure contractor compliance with quality systems. Being adept at change management, a quick learner, and introducing new quality management methods will be crucial to ensuring a high level of quality across all sites. Regular site visits, identification of process lapses, and taking corrective action in a timely manner will be part of your routine. You will interact with site project teams to understand quality issues and provide resolutions with the help of the system. Conducting and facilitating internal and external audits, reviewing existing SOPs, and recommending changes where necessary are also key aspects of the role. The ideal candidate for this position should have a BE in Civil Engineering with at least 15 years of experience in the Quality Function within the Real Estate Industry, specifically in high-rise residential building projects. Skills such as influencing, leadership, technical knowledge of construction operations, critical thinking, problem-solving, assertiveness, coordination, decision-making, time management, attention to detail, self-motivation, organizational skills, conflict management, and the ability to work independently and as part of a team are essential. At Godrej Properties Limited, we offer a supportive and inclusive work environment with various benefits such as maternity and paternity support, adoption support, comprehensive health insurance plans, mental wellness programs, recognition platforms, and performance-based earning opportunities. We are committed to diversity and equal opportunities for all team members, ensuring a discrimination-free workplace where innovation and growth thrive. If you are passionate about quality management, have a strong background in real estate, and possess the necessary skills and experience, we encourage you to apply for this role and be a part of our inclusive and diverse team at Godrej Properties Limited. We look forward to meeting you and welcoming you to our organization.,

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10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As a Functional & Industrial Intelligence Associate Manager at Accenture, you will be responsible for Total Rewards - Compensation. You should be a Human Resource graduate or postgraduate with at least 10 to 14 years of experience in HR delivery or HR consulting, particularly in the IT/BPO industry. Your role will involve providing expertise in various Total Rewards processes such as Core Compensation, Advanced Compensation & Benefits, Annual Compensation Planning, Job Evaluation Process, and Market Survey participation support. You will need to work under strict deadlines in a high-pressure business environment while collaborating effectively with your team members. Additionally, you should be open to working in different time zones based on business requirements. Your responsibilities will include providing process and policy expertise for future state Global and Local design, incorporating industry benchmarks and process design considerations for efficiency. Moreover, you will play a key role in technology configuration using Cloud HRIS such as Workday or SuccessFactors, identifying automation opportunities, and participating in the development and testing of end-to-end process scenarios. Training service delivery teams, participating in client calls, preparing for Go Live, providing Hypercare support, and leading continuous process improvement initiatives are also part of your responsibilities. To excel in this role, you are expected to have preferred certifications in Workday or SuccessFactors, exposure to IPE tool and Equity tools/Vendors like Merrill Lynch and Computer Share, as well as cross-industry exposure on HR transformation projects. Knowledge of Lean, Six Sigma, and operational excellence practices, along with Global HR certifications, will be advantageous. As an individual contributor working with senior internal/external stakeholders, you will need strong change management, leadership, coaching, and influencing skills. Excellent communication, stakeholder management, analytical, and problem-solving skills are essential for success in this role. You should also possess proficiency in MS Office tools, global exposure, and the ability to work under compressed timelines. In summary, as an Functional & Industrial Intelligence Associate Manager at Accenture, you will be at the forefront of HR transformation projects, driving process improvements, and ensuring client value creation through innovative practices. Your role will involve managing process escalations, leading teams, and delivering impactful solutions under compressed timelines, all while collaborating with global stakeholders and adapting to different cultures and time zones. Please note that this role may require rotational shifts to meet business needs.,

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3.0 - 7.0 years

0 Lacs

thane, maharashtra

On-site

About Welspun: Welspun World is a rapidly growing global conglomerate based in India, with diverse business interests in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing. Job Purpose/ Summary: As an Assistant Manager in the Creative Marketing department, your role involves conceptualizing creative designs for various multi-media campaigns and creating brand and promotional support assets as required for the Domestic Business. Job Description: In this role, you will be responsible for developing and implementing strategic marketing plans to achieve corporate objectives for products and services. A deep understanding of the market and competitive landscape is essential to influence stakeholders and negotiate effectively. Managing the brand and ensuring alignment with the company's vision and mission are also key responsibilities. Principal Accountabilities: - Develop and execute strategic marketing plans for new and existing products/services. - Conduct market research to identify current and future market requirements. - Analyze competitive products and consumer trends. - Manage brand strategies to maintain alignment with the company's vision. - Utilize SAP or other relevant applications for marketing data analysis. - Negotiate with stakeholders to achieve marketing objectives. - Establish industry contacts for potential partnerships. - Apply design thinking to create innovative marketing strategies. - Coordinate marketing, advertising, and promotional activities. - Communicate effectively with team members, stakeholders, and other departments. - Create engaging marketing materials using animations/graphical designing skills. - Apply critical thinking to solve complex marketing challenges. - Promote a global mindset and entrepreneurship within the team. - Demonstrate business acumen in decision-making. - Lead, manage, and develop team members to achieve people excellence. Key Interactions: Internal Communication, External Communication, Mid Management Experience: 3 years Competency Proficiency Levels: - Global Mind-set: Proficient - Strategic Thinking: Basic - Business & Commercial Acumen: Proficient - Negotiation Skills/Influencing Skills/Networking Skills: Basic - People Excellence: Proficient - Market & Competitive Intelligence: Proficient - Entrepreneurship: Proficient - SAP/Other Functional Related Applications: Proficient - Brand Management: Proficient Recruiter Hashtag: #Creative-Marketing,

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12.0 - 16.0 years

0 Lacs

karnataka

On-site

You will be joining a 350-year old organization known for its strong pillars on value system and customer centricity, Saint-Gobain. With a global presence employing 176,000 people across 64 countries, Saint-Gobain is a Fortune 500 company and is recognized among the 100 most innovative and sustainable corporations worldwide. The company has a history of pioneering various innovations across Products, Marketing, Manufacturing, Application, Sustainability, Human Resources, Knowledge, and Skill Development, which has greatly contributed to product differentiation and segmentation in the industry. In the Indian context, Saint-Gobain is a community of united entrepreneurs who believe in the infinite potential of talent to shape the future on a daily basis. The core strategy of responsible growth is centered around the purpose of the Saint-Gobain Group, which is to MAKE THE WORLD A BETTER HOME. This purpose reflects the collective ambition of everyone within the Group to strive daily towards making the world a more beautiful and sustainable place to live in. As a Plant Manager for HR, IR & Admin at the KIADB Industrial Area in Harohalli Cross, Bangalore, you will be responsible for overseeing the HR, IR, and administrative functions at the plant level. This role entails managing industrial relations, including interactions with unions and facilitating long-term settlements, as well as fostering a positive organizational culture. Your key responsibilities will involve aligning the HR, IR & Admin functions with the business objectives and values of the company. You will be tasked with executing the HR strategy of the Bangalore Plant, ensuring employee engagement, addressing grievances, maintaining full manpower availability (both permanent and contingent), ensuring statutory compliance, implementing World Class Manufacturing (WCM) practices - particularly focusing on People Development, and contributing to Corporate Social Responsibility (CSR) initiatives. Additionally, you will be involved in conflict resolution, developing training plans, addressing skill gaps, and encouraging employee participation in continuous improvement initiatives. Effective communication and collaboration with internal teams and local authorities will be essential to uphold a harmonious and productive work environment. The ideal candidate for this role should possess proficiency in Industrial Relations (IR) and employee engagement at the shop floor level, hands-on experience in executing HR strategies, managing unions, and handling long-term settlements. A strong understanding of labor laws, statutory compliance, and grievance redressal mechanisms is crucial. The ability to manage contingent workforce, ensure manpower readiness, implement WCM practices, training calendars, and skill assessments is required. Strong leadership, interpersonal, communication, and influencing skills are vital, along with a self-motivated, proactive, analytical, and team-oriented approach. An educational background preferably in MSW or MBA in HR, with BL/LLB as an added advantage, and a minimum of 12-15 years of experience in a manufacturing or industrial environment is desired. If you or someone you know would be a great fit for this role, please send updated resumes to Careers.GyprocIndia@saint-gobain.com.,

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12.0 - 16.0 years

0 Lacs

hyderabad, telangana

On-site

In this vital role, you will serve as the Strategic Sourcing Senior Manager for R&D Cross Category. Reporting to the Amgen India Direct Lead, you will support the sourcing strategy for R&D Cross category. This includes identification, evaluation, and negotiations with suppliers to ensure the delivery of efficient and effective sourcing solutions that support our organizational goals. Your responsibilities will include supporting the development of Strategic Sourcing Go-To-Market planning, aligned to both Business and Category Strategies. This can include conducting in-depth market analysis, determining and managing the sourcing process, working with cross-functional stakeholders to ensure overall alignment in sourcing activities, and engaging with suppliers to achieve optimal terms and performance. Develop and execute global strategic sourcing initiatives to drive cost optimization, supplier performance, and risk management. Lead supplier evaluations, negotiations, and contract management (end to end) to ensure best-in-class procurement practices. Analyze large datasets related to procurement, supplier performance, and market trends to identify cost-saving opportunities and operational efficiencies. Utilize data analytics tools to generate insights, create reports, and support strategic decision-making. Collaborate with senior leadership and cross-functional teams to align sourcing strategies with business objectives. Act as a trusted advisor and thought leader across the organization, delivering insights on market trends, supplier capabilities, and best sourcing strategies with accountability back to those leaders based on outcomes. Understand and influence business needs to drive procurement strategies that support enterprise priorities in a proactive manner. Establish and manage key supplier relationships to enhance quality, innovation, and long-term value. Ensure compliance with procurement policies, risk mitigation strategies, and sustainability initiatives. Work effectively with internal stakeholders and suppliers, demonstrating strong communication and collaboration skills. Work closely with the Procurement Commercial Category team to ensure sourcing execution alignment with the overall procurement strategy. Provide guidance to junior team members and contribute to a culture of continuous improvement. Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring that sourcing execution meets the diverse needs of the organization and is implemented effectively. Ensure that all R&D Cross category procurement activities are managed in compliance with regulatory, contractual, and operational risk requirements. Partner with Legal, Compliance, Data Privacy, and Cybersecurity teams to maintain oversight of risk mitigation strategies and ensure alignment with best practices. Collaborate with Strategic Sourcing peers to oversee the strategic approach to complex negotiations for contracts, providing guidance and ensuring that the right processes and frameworks are in place for RFPs, supplier evaluations, and contract development. Maturity to activate procurement resources towards category priorities while managing expectations with stakeholders. Responsible for delivering results aligned to Financial targets aligned and set by the Category Team, while also informing cost savings forecasting through strategic sourcing. Functional Skills: Must-Have Skills: - Proven Strategic Sourcing Experience - Strong Supplier Negotiation skills - Experience with Global Procurement e-Sourcing and CLM Tools (e.g., SAP Ariba, Workday Strategic Sourcing, Sirion Labs) - Proficiency in English language Good-to-Have Skills: - Demonstrated leadership in R&D Cross category, including vendor management, cost optimization, and performance measurement - Experience with negotiating with suppliers endemic to this category in Life Sciences, which in some instances may include Academic Institutions - Deep understanding of sourcing management principles, supplier relationship management, and contract lifecycle management - Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment - Strong financial, legal, and contractual fluency to navigate R&D cross category service agreements and deliver business-aligned outcomes - Exceptional ability to communicate sourcing strategies and influence senior stakeholders - Familiarity with procurement platforms such as Ariba as well as ERP systems and advanced analytics tools to support decision-making and process automation - Understanding of regulatory landscapes with the ability to navigate and manage compliance requirements Soft Skills: - Strong verbal and written communication skills - Ability to work effectively with global, virtual teams - Ability to navigate ambiguity - High degree of initiative and self-motivation - Ability to manage multiple priorities successfully - Team-oriented, with a focus on achieving team goals - Influencing and Change Management skills Basic Qualifications: - Masters degree and 12+ years of Sourcing experience OR - Bachelors degree and 15+ years of Sourcing experience AND - At least 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources.,

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5.0 - 10.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The role of a Sourcing Professional Services professional at Chain IQ involves working as a Tactical Sourcer for the Professional Services Category, focusing on various sub-categories within Professional Services for high-value and complex deals. Your main responsibilities will include developing strong relationships with key client stakeholders, conducting spend and contract analysis, leading sourcing projects, negotiating deals with suppliers, and ensuring compliance with sourcing policies and ethical standards. You will be expected to collaborate effectively with clients and colleagues, define and implement category strategies, and deliver savings targets through efficient management of sourcing initiatives. Your expertise in drafting contracts, negotiations, competitive bidding, and benchmarking will be crucial in achieving optimal outcomes. Additionally, your ability to work independently as well as part of a team, along with your strong project management skills and attention to detail, will be essential for success in this role. To qualify for this position, you should have at least 10 years of experience in indirect procurement, with a minimum of 5 years specifically in the Professional Services category in an international corporate environment. A university degree in Business Administration, Finance, Economics, Supply Chain Management, or equivalent is required, and additional certifications in sourcing/procurement would be advantageous. Proficiency in sourcing operations, tactical buying processes, and market-leading sourcing tools/systems is desired, along with excellent written and verbal communication skills in English. Chain IQ offers a competitive benefits package and a supportive work environment for employees. If you are a results-driven professional with strong sourcing and contracting experience, problem-solving skills, and a customer-service orientation, we invite you to apply for this exciting opportunity in Mumbai or Pune based on your preference.,

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3.0 - 7.0 years

0 Lacs

haryana

On-site

Agoda is an online travel booking platform that offers accommodations, flights, and more. The company utilizes cutting-edge technology to connect travelers with a vast network of 4.7M hotels and holiday properties worldwide, along with flights, activities, and additional services. As part of Booking Holdings and based in Asia, Agoda's 7,100+ employees from 95+ nationalities in 27 markets create a diverse and collaborative work environment. The culture at Agoda emphasizes experimentation, ownership, and innovation to enhance customer experiences. The primary goal at Agoda is to bridge the world through travel, believing that travel enriches people's lives, fosters empathy, understanding, and happiness, and brings individuals and cultures closer together. The team at Agoda is composed of skilled and diverse individuals united by a shared passion to make a positive impact on the travel industry. Leveraging innovative technologies and strong partnerships, Agoda strives to make travel easy and rewarding for everyone. The Market Management team at Agoda's Partner Services focuses on strategic account management to support the success of accommodation partners. The team serves as consultants, providing strategic advice to excel on Agoda's commercial platform. With a global presence in over 50 locations worldwide, the Market Management team collaborates using industry-leading technology to offer innovative solutions tailored to accommodation needs. By fostering long-term relationships across borders and cultures, the team creates value for Agoda, partners, and customers. As a Strategic Account Manager at Agoda, your role involves expanding Agoda's room supply network and managing hotel relationships. The ideal candidate should have experience in the hotel or travel industry, particularly online travel. You will be responsible for overseeing the hotel market, assisting with market partnership functions, identifying trends, and sourcing supply to meet consumer demand on the Agoda platform. Key Focus Areas in this role include: - Business Analytics: Generate reports, interpret data, and drive business growth for Agoda and partners - Ownership/Execution: Contribute proactively to Agoda's growth, identify opportunities, and scale up solutions - Consulting/Communication: Build trusted relationships with hotel decision-makers, increase engagement with Agoda programs - Market Health Metrics: Master Agoda systems, monitor progress using data, and achieve business goals in the accommodation industry To succeed in this role, you will need: - Bachelor's degree or equivalent in a relevant field - Three years" experience in e-commerce, technology, or internet industries - Strong interpersonal skills, ability to influence stakeholders, and proficiency in Microsoft Office - Effective communication skills and a solution-focused approach - Team player with a professional work ethic, success in building customer relationships, adaptability to change, creativity, and innovation Desired qualifications include experience with data analytics tools such as Tableau, Metabase, or dBeaver. Agoda is an Equal Opportunity Employer and does not accept third-party resumes. By applying to this job, you agree to Agoda's privacy statement regarding the processing of personal data. Your application will be kept on file for future vacancies, and you can request removal of your details per the privacy policy.,

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15.0 - 19.0 years

0 Lacs

karnataka

On-site

Our client, India's leading importer and distributor of gourmet specialist foods, is seeking a dynamic individual to join their team in the role of ZSM. With over twenty-five years of experience, our client has established itself as the largest food service company in India, specializing in Dairy, Charcuterie, Chocolates, and Bakery categories. Representing renowned international brands such as Arla, Zanneti, Lurpak, and more, the company boasts an extensive product portfolio for both food service and retail sectors. As the ZSM, you will play a pivotal role in driving the food service business vertical within HORECA. Reporting to the GM of Sales and the Director, you will be responsible for setting and achieving sales objectives, expanding market share, and leading a team of Regional & Sales Managers to drive strategic initiatives. To excel in this role, you must possess a blend of functional expertise and leadership capabilities, along with a collaborative approach to working with key functions such as Marketing, Supply Chain, and Finance. By surpassing revenue targets, building a top-class sales organization, and embodying Fortune's values, you may have the opportunity to advance to a higher leadership position. Key Responsibilities: - Develop and execute sales strategies for the assigned zone, driving growth and profitability in the food service division. - Set annual sales targets, forecast sales volume, and ensure timely collection and profitability. - Foster strong customer relationships, identify new business opportunities, and convert leads into customers. - Define performance criteria for the sales teams and provide continuous evaluation and support for their development. - Manage collections, reconcile accounts, and maintain credit control processes in alignment with financial objectives. Qualifications: - 15+ years of experience in FMCG/Dairy/Chocolates, preferably with premium packaged food products. - MBA qualification or Full Time IHM is preferred. - Strong communication, interpersonal, and analytical skills. - Proven track record in distribution network management, institutional sales, and go-to-market strategy. - Ability to lead and motivate cross-functional teams, drive performance, and foster a culture of continuous improvement. If you are a passionate and results-driven individual with a keen understanding of the gourmet food industry, we invite you to apply for this exciting opportunity. The budgeted CTC for this role is 30 Lacs including Variable, and the ideal candidate should be willing to work six days a week. Join us in shaping the future of India's gourmet food landscape!,

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4.0 - 8.0 years

0 Lacs

kanpur, uttar pradesh

On-site

As a Business Development Manager at our Kanpur location, you will play a crucial role in the Independent Hotels team, overseeing the supply of more than 70000+ independent hotels contracted on our platforms throughout India. Reporting to the Zonal Manager, you will be responsible for establishing and nurturing connections with independent hotels, ensuring sustainable performance in the region. Your key responsibilities will include relationship and account management, portfolio growth, data analysis and reporting, as well as negotiation with clients. In your role, you will be connecting and engaging with independent hotels, managing accounts from end to end, and onboarding new hotels. Traveling to different hotels in the portfolio, you will provide expert guidance, metrics analysis, and recommendations based on industry best practices to our hotel partners. Additionally, you will develop business plans to grow net revenue, maintain rate competitiveness, and ensure inventory levels exceed demand in the market. Your tasks will also involve establishing and maintaining supplier relationships, training partner hotels, reviewing production reports, and sharing market insights with clients and internal stakeholders. You will create MIS and market intelligence reports, prepare sales plans, and achieve them geography-wise and service-wise. Strong communication, influencing, interpersonal, and stakeholder management skills will be key to your success in this role. To qualify for this position, you should hold a master's degree from a reputed institute and have 4-6 years of experience in sales, travel trade, key account management, contracting, or B2B sales. Experience in handling multiple accounts as a partner is preferred, along with proficiency in MS Excel and MS PowerPoint. If you are a high-energy individual with a team player attitude, great communication skills, and a knack for negotiation and deal-closing, we invite you to join our team and contribute to the growth and success of our Independent Hotels function.,

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10.0 - 15.0 years

0 Lacs

karnataka

On-site

As the Procurement+ Strategic Programs Senior Manager at Accenture, you will leverage your expert knowledge and management experience in the External talent industry and commercial models. Your advanced skills in data analytics will enable you to analyze specifications and deliver clear outcomes. With a strong project management background, you will play a key role in planning and executing projects effectively. Your role will involve stakeholder and relationship management, as well as supplier management, making effective communication and collaboration essential. You will need to have a deep understanding and experience in Procurement processes and tools, sourcing methodologies, and procurement concepts. Being an action-oriented team player, you will demonstrate a high degree of self-management and solution-oriented mindset. In this position, you will work within the Global Procurement Plus organization to support the design, definition, and innovation of the External Talent Supply Chain Strategy. Collaborating closely with various stakeholders, you will ensure alignment to priorities and objectives. Your responsibilities will include building and maintaining strong business relationships, supporting team members, and leading the development of strategic supplier partnerships to drive shared success. Your strategic and relationship management skills will be crucial in creating and defining ET Strategy aligned with business goals, collaborating with global, regional, and market leads, and managing stakeholder relationships effectively. You will also be responsible for reporting, analyzing data, driving strategic negotiations, and managing supplier relationships in line with the 360 Value Management strategy. As a Senior Manager, you will lead by example, actively participating in ET sessions, fostering team spirit, and collaborating effectively in a matrix organization. Your expertise in the ET industry, stakeholder management, project planning, and procurement strategies will be key to your success in this role. Qualifications for this position include a master's degree with emphasis on business, economics, procurement, or a related field, along with 10-15 years of relevant procurement experience. Additionally, a SIA CCWP Certification would be desired. This position is based in Bengaluru, with occasional travel to other office locations. It offers a hybrid work model with both office and work-from-home options, as per local office requirements. Join Accenture to be a part of a dynamic team driving innovation and strategic procurement initiatives in the External Talent space.,

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8.0 - 12.0 years

0 Lacs

chennai, tamil nadu

On-site

The role of a Senior Data Governance Resource at Cittabase entails spearheading the design and implementation of a robust data governance framework aligned with industry best practices and regulatory requirements. Drawing on your extensive experience in data governance methodologies, you will collaborate with business stakeholders to address data needs and challenges effectively. Your responsibilities will include developing and maintaining data governance policies, overseeing data quality initiatives, and identifying key data governance projects. As a seasoned professional with 8-10 years of experience in data governance or related fields, you will play a crucial role in championing data governance across the organization and fostering a data-driven culture. Your expertise in data governance tools, such as Informatica Data Governance, will be instrumental in automating data governance processes and workflows. Additionally, you will lead training programs to educate stakeholders on data governance principles and practices while tracking and reporting on key data governance metrics and KPIs. The ideal candidate for this role should possess strong analytical and problem-solving skills, along with excellent communication, collaboration, and interpersonal abilities. Proficiency in data quality concepts, relevant data privacy regulations, and a demonstrated ability to mentor junior team members are essential qualifications for this position. By joining the dynamic team at Cittabase, you will have the opportunity to contribute to innovative data governance projects and stay abreast of emerging trends and technologies in the data governance sphere. If you are a data governance professional seeking a challenging and rewarding opportunity, we invite you to apply for this full-time, permanent position in Chennai, TN, India. Take the next step in your career and be part of our exciting journey at Cittabase. Apply now to make a meaningful impact with us.,

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0.0 - 4.0 years

0 Lacs

nagpur, maharashtra

On-site

As a Business Development Executive, your primary responsibility will be to develop alternate channel business by identifying and targeting new opportunities within OEM Car Dealers to expand the lubricants business in the assigned territory. You will need to gather market intelligence to create compelling value propositions for potential prospects. Building and maintaining strong relationships with decision-makers and influencers within existing accounts and prospective clients is crucial to foster long-term partnerships. Implementing sales strategies effectively to achieve business growth and meet sales targets will be a key part of your role. Additionally, executing promotional schemes and activities as directed to enhance brand visibility and drive sales is essential. You will collaborate closely with Regional Key Account Managers (KAMs) to define key performance indicators (KPIs) and provide necessary management information system (MIS) reports to track and measure performance. To qualify for this role, we are looking for a candidate with any graduation, preferably an MBA from a reputed institute. Strong interpersonal efficiency, exceptional communication, and influencing skills are highly valued. Freshers who are eager to build a career in Sales & Marketing are encouraged to apply. Candidates with experience in managing B2B accounts and sales with OEM authorized service stations in areas such as paint, garage equipment, tires, and other garage consumables will have an added advantage. This position is based in Hyderabad, Ahmedabad, Nagpur, and Lucknow. If you are interested in this opportunity, please send your resume to pooja.wadhwa@external.totalenergies.com. We look forward to receiving your application. Regards, Pooja,

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10.0 - 14.0 years

0 Lacs

gujarat

On-site

The IT Manager at Sanand is responsible for all IT applications and services on-site, including planning, implementation and support of all IT systems and physical infrastructure. You will also be responsible for Managing PDC operations / NSC / Customer relationship Center (CRC) and Chennai plant related operations. The position requires strong leadership and technical skills, off-hour, weekend, and holiday coverage as required by the business needs. You will supervise teams of GSR, agency, and purchased service resources. The position is matrixed to ISIT IMG General Manager, with a dotted line report to the resident Plant Manager. You are expected to interact directly with business partners at all levels, including both hourly and salaried employees, vendors, and others, including plant management and Manufacturing directors as required. Your responsibilities will include running and protecting all IT services at the site, including data centers, network equipment, servers, PCs, mobile devices, and applications. You will support major business and IT initiatives such as New Model Program launches, hardware/infrastructure/application upgrades, facility changes, IIOT, and end user productivity launches. Additionally, you will manage the development of yourself and your team, ensuring compliance with industry regulations and company policies related to IT security and data management, and developing and managing the IT budget. You will also be responsible for monitoring overall system performance, troubleshooting issues proactively, evaluating and recommending innovative technologies to improve efficiency and productivity, and maintaining a healthy relationship between IT teams and other cross-functional teams of the plant & plant management. Acting as a liaison between site operations and corporate IT teams will also be part of your role. Qualifications: Education: - Bachelor's degree or equivalent qualification in a technical discipline - Master's degree work in a related technical field is desirable Work Experience: 10+ years Technical Skills: - Cloud (GCP) / Server / Network Certifications preferred - ITIL / ITSM Incident, Problem, Change, Capacity, and availability Management - Exposure to Data center infrastructure and operations - Project Management tools - Network topology, Network device management understanding, IT Cabling Knowledge & Plant networks: OA, MPN and CPN Functional Skills: - Creative / out of the box thinking and quickly developing approaches to problems and recommending actions to management - Solid understanding of business processes and IT systems/processes. Functional business knowledge of Manufacturing, MP&L - Ability to balance numerous projects and requests - Ability to drive to root cause and work to develop monitoring/preventative measures - Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances Preferred experience: - Experience of IT infrastructure and applications infrastructure supported in a complex manufacturing environment with preference to the automotive industry - Program/Project management utilizing project delivery tools and techniques - Experience of working within a large cross-functional organization - Previous plant IT manager or manufacturing operations experience will be a PLUS - Previous working experience with non-IT functions: manufacturing, HR, facilities, finance, purchasing etc. Behavioral/Leadership Skills: - Strong interpersonal and conflict management skills - Ability to motivate and influence team members in a cross-functional multi-region setting - Maturity in dealing with all levels of business and IT management including directors and senior management,

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3.0 - 7.0 years

0 Lacs

amritsar, punjab

On-site

As a Partner Support Executive, you will play a crucial role in serving as the primary point of contact for assigned client accounts. It will be your responsibility to deeply understand their goals, needs, and challenges in order to develop effective account strategies. By creating action plans and fostering strong client relationships, you will work towards maximizing account growth and meeting client objectives. Your daily tasks will include conducting regular face-to-face business reviews with clients, analyzing account performance, sales data, and market trends to identify opportunities and challenges. Through strategic planning and collaboration with internal teams, you will deliver incremental revenue and counter share for all assigned clients. Additionally, you will be responsible for maintaining a strong relationship with restaurant owners and ensuring best-in-class restaurant Net Promoter Scores (NPS). To excel in this role, you should be a graduate with excellent communication skills and a good working knowledge of e-commerce activities and online marketing channels. A confident and go-getter personality, along with effective sales aptitude, will be key attributes for success. You must also demonstrate leadership, influencing skills, and the ability to adapt to change while identifying and recommending solutions to enhance campaign effectiveness. As the face of the company in the market, you will uphold the values we believe in and proactively approach potential clients to secure new partnerships. Your role will also involve managing sales administration functions, streamlining processes, and advising senior management on maximizing business relationships to create an environment where customer service can flourish. If you possess analytical skills, good Excel proficiency, and the ability to work effectively as part of a team, we encourage you to apply. Your creativity, initiative, and personal drive will be instrumental in driving the business forward and bringing about positive change.,

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5.0 - 10.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The Logistics Decarbonization Lead at Holcim plays a crucial role in advancing sustainability goals by managing logistics emissions data, analysis, and reporting. You will collaborate with various cross-functional teams to align with Holcim's Net Zero targets. This position is based in Airoli - Navi Mumbai (Hybrid) and requires 5-10 years of experience in logistics, supply chain management, sustainability, or related fields. Your primary responsibilities include leading monthly carbon footprint reporting at different levels, maintaining consistency in carbon accounting models, and driving the implementation of carbon reduction initiatives. Additionally, you will engage with stakeholders through presentations, webinars, and newsletters to promote knowledge sharing and best practices in logistics decarbonization. To excel in this role, you should have a minimum of 3 years of experience in supply chain, logistics, or sustainability, with proficiency in data management, digital tools, and the Microsoft Office suite. Strong analytical, communication, and influencing skills are essential to succeed in this position. A collaborative mindset and engaging personality are also key attributes required for effective performance. If you are passionate about sustainability and innovation and possess the necessary qualifications and skills, this role offers an exciting opportunity to drive progress for people and the planet at Holcim.,

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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

About SKF: SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions, and services. Over the years, the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence. SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms. SKF Purpose Statement: Together, we re-imagine rotation for a better tomorrow by creating intelligent and clean solutions for people and the planet. Job Description: Position Title: Customer Service Representative Reports To: Team Leader Location: Pune Purpose of the role: To ensure deployment of customer order handling (COH) processes and be the front-end contact for customer requirement delivery for achieving customer satisfaction. Responsibilities: - Tracking all registered orders and updating the customer about the status. Provide COH (customer order handling) support. - Ensure efficient and accurate handling of customer orders/queries/schedules based on the contract entered in the system. - Monitor the progress and complete execution of an order. - Follow-up with planning, engineering, production & logistics and ensure on-time delivery of orders of the assigned region. Report deviation of delivery to the customer. - Necessitate improvement actions to reduce administrative errors in conjunction with the responsible departments. - Order review as per contract in the system and customer claims settlement as per justification received. - Acknowledge orders received through order acknowledgements, queries, order status reports. - Handle quotations and provide support to sales. - Follow-up with various agencies such as finished product stores, transport department transporters, etc for on-time deliveries. - Create and update new customer master. - To handle customer complaints and collect customer voice. - Provide Value Added Service solutions according to the customer's specific requirements, deep dive into the root cause to provide a better solution that may exceed customer expectations. - Accountable for their customer and distributor portfolio. - Improve customer experience using various digital, automated, and innovative solutions. - Interface with internal customers for problem-solving. - Lead initiatives to improve CS processes and performance. - Participate in team meetings and improvement projects. - Train and provide operational support on CS matters to team members. - Ensure up-to-date work process and procedure documentation for CS. Key Interfaces: Customers / Distributors, Controlling, Application Engineering, Factory Supply chain organization, SKF Logistics Services, Central Finance, Area Sales Managers, Direct Sales Head, Business Unit Head. KPIs: - TAT Response to the customer. - Order management on-time delivery. - Customer Complaint Handling. - Meet business targets and numbers. - Deployment of tools & Processes. Competencies: - Experience in handling key & critical customer accounts and business units (end to end). - Knowledge of commercials, processes, supply chain, import, exports, forecasting, MIS, etc. - Stakeholders Management & Collaborative approach. - Problem Solving. Candidate Profile: Experience: Minimum 5+ years of strong experience in any of the areas of Customer Service, Sales, or Supply chain. Qualification: Candidates must preferably have an Engineering bachelor's degree. A strong process orientation with prior experience in process improvement projects and initiatives. High level of proficiency with existing systems and processes. Know-how of SAP. Excellent verbal and written communication skills, networking, and influencing skills with internal and external stakeholders. If interested, please share your updated profile @ supriya.joshi@skf.com.,

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13.0 - 17.0 years

0 Lacs

karnataka

On-site

As an Associate Director in Customer Care/Customer Experience with over 13-15 years of experience in the OTA/Travel industry, you will be tasked with leading large, cross-functional teams to provide outstanding customer experiences at scale. Your responsibilities will include owning and driving the customer care roadmap, overseeing end-to-end service operations, and fostering a customer-centric culture within the organization. Working closely with senior leadership, you will be instrumental in designing, implementing, and continuously enhancing service delivery frameworks to set us apart in a competitive OTA environment. Your key responsibilities will include: **Operational Excellence**: - Supervising day-to-day customer care operations across various communication channels such as voice, email, chat, and social media. - Implementing quality and performance management frameworks to maintain high service standards. - Optimizing key metrics like NPS, CSAT, CES, first contact resolution, and average handling time. **Process & Policy Design**: - Identifying process gaps and developing scalable solutions to improve efficiency and reduce customer effort. - Collaborating with product, tech, and operations teams to implement systemic fixes addressing root causes of issues. **People Leadership**: - Leading, mentoring, and developing a large team of managers and frontline leaders to drive high engagement and performance. - Driving succession planning, learning, and development initiatives to cultivate a strong talent pipeline. **Vendor & Partner Management**: - Managing relationships with outsourced/vendor partners to ensure adherence to SLAs and quality standards while optimizing costs. **Customer Insights & Advocacy**: - Analyzing customer feedback, complaints, and data to derive actionable insights. - Serving as the voice of the customer internally, advocating for improvements in product, policies, and processes. **Technology & Automation**: - Collaborating with technology teams to enhance self-service capabilities, AI-driven support, and other digital interventions. - Promoting the adoption of new tools and systems to enhance agent productivity and elevate customer satisfaction. **Stakeholder Management**: - Working closely with cross-functional stakeholders including product, marketing, finance, and supply to address customer pain points and drive business value. - Representing the customer care function in leadership reviews and strategic forums. **Desired Qualifications & Skills**: - 13-15 years of progressive experience in customer experience or customer service, with at least 5 years in a leadership role. - Background in OTA, e-commerce, or hospitality with experience managing high-scale, complex operations. - Strong business acumen with a profound understanding of P&L drivers and cost optimization levers in a customer care environment. - Expertise in driving digital transformation, automation, and technology adoption in customer service. - Excellent analytical and problem-solving skills with the ability to translate data into actionable strategies. - Outstanding communication, stakeholder management, and influencing skills. - Dedication to customer advocacy and a proven track record of fostering customer-centric cultures.,

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