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Customer Support Executive (Female)

Customer Support Executive (Female)

CBTech

1 - 5 years

0 Lacs

kochi kerala

Posted:2 days ago| Platform: Shine logo

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Skills Required

inbound calls query resolution verbal communication skills careeroriented mindset outbound calls studentcentric high eq good listener team player persuasion skills influencing skills dealing with parents

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive (CSE) with 1 to 5 years of experience in office staff, tele caller, or customer relationship executive roles, you will be responsible for performing various office tasks and carrying out clerical duties in alignment with office procedures. Your primary focus will be on assisting students with the admission process for a variety of courses and providing counseling by furnishing them with essential information about academic programs. **Roles and Responsibilities:** - Possessing good verbal and communication skills is essential for this role. - Demonstrating a career-oriented mindset. - Comfortable with making outbound calls, handling incoming calls, resolving queries, and delivering necessary information. - Being a student-centric individual, dedicated to assisting and addressing queries comprehensively. - Displaying a high emotional quotient (EQ), active listening skills, and the ability to work effectively as part of a team with strong persuasion and influencing capabilities. - Proficiency in handling interactions with parents with care and diligence. **Qualifications Required:** - Bachelor's degree is preferred. In addition, the job offers benefits such as cell phone and internet reimbursement, along with a day shift schedule from Monday to Friday in the morning. Performance bonuses and yearly bonuses are also part of the package. The work location is in person. (Note: No additional details about the company were provided in the job description.),

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Customer Support Executive (Female)