Customer Support Executive (Female) CBTech

1.0 - 5.0 years

0 Lacs

kochi, kerala

On-site

You are hiring a Customer Support Executive (CSE) with 1 to 5 years of experience in office staff, tele-calling, or customer relationship roles. In this position, you will be responsible for various office tasks and should be willing to perform any clerical duties as per the office procedures. Your key responsibilities will include assisting students with admissions for different courses and counseling them by providing necessary information about academic programs. To excel in this role, you must have excellent verbal and written communication skills. A career-oriented mindset is essential, and you should be comfortable with making outbound calls, handling incoming calls, resolving queries, and offering relevant information to students. Being student-centric, you should be prepared to assist and address queries to the best of your ability. Additionally, possessing a high emotional quotient (EQ), being a good listener, and having strong persuasion and influencing skills are crucial. You should also have the ability to interact with parents effectively. This is a full-time, permanent position with benefits such as cell phone and internet reimbursement. The work schedule is during the day shift from Monday to Friday with a morning shift. Performance bonuses and yearly bonuses are also part of the package. A bachelor's degree is preferred for this role, and the work location is in person.,

Posted 1 week ago

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