Senior Relationship Manager - HNI

Role Overview: As a Relationship Manager, your main responsibility will be to include High Net Worth Individual (HNI) customers into the High Net Worth (HNW) Program. You will focus on offering superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross-selling the right products, acquiring family accounts, retaining, and enhancing the relationship. Additionally, you will be the one-point contact for all the financial needs and services of the customers, aiming to enhance the current relationship value and wallet share, ultimately increasing profitability from these relationships. Key Responsibilities: - Liaise with branch staff to identify eligible customers from the Classic/Preferred portfolio - Acquire new customers who meet the product criteria - Regularly interact with customers to build rapport, understand their needs, and update their profiles - Enhance the overall value/book size of the portfolio - Maintain the quality and hygiene parameters of the portfolio - Cross-sell bank products based on customer needs - Conduct joint calls with the Supervisor as per the defined process - Offer advisory services based on customer requirements in coordination with PBG - Achieve monthly and yearly revenue targets - Control customer attrition Operations, Marketing & Processes: - Ensure adherence to KYC/AML norms at all times - Maintain 5-S norms at individual workstations Increase in Wallet Share: - Identify opportunities to cross-sell other bank products to ensure the bank is a one-stop solution for all banking needs of Imperia customers - Promote sales to family members and associates within the network - Reach optimal levels of Income Generating Product Group Holding (IPGH) - Enhance the client's Customer to Group (CTG) level Customer Service: - Deliver quality customer service by resolving all customer queries and complaints within the Turnaround Time (TAT) - Inform customers about any regulatory or process changes and keep them updated on program features - Communicate timely with customers regarding their requests and concerns - Manage complaints proactively through customer feedback - Promote all direct banking channels and ensure customer utilization - Introduce customers to the Relationship Banking Head (RBH) / Branch Manager (BM) and Product Sales Officer (PSO) for backup support when the RM is unavailable - Ensure a smooth handover/takeover of the portfolio Qualifications Required: - Sales and influencing skills - Banking product and process knowledge - NRI product and regulatory knowledge - Planning and organizing skills - Good communication skills - Knowledge of competition and current trends in the financial industry - IRDA certification - NCFM certification (optional) - Exposure to the Portfolio Management segment (preferred),