Senior Relationship Manager - HNI

As a Relationship Manager, your primary responsibility will be to include High Net Worth Individual (HNI) customers into the HNW Program and provide them with a superior customer experience. This will help in increasing the profitability of the relationship by expanding the relationship size, cross-selling appropriate products, acquiring family accounts, and retaining and enhancing the relationship. You will also focus on acquiring new Imperia relationships and serving as the single point of contact for all their financial needs and services. By doing so, you will enhance the current relationship value, increase wallet share, and ultimately boost profitability from these relationships. Your role in HNW Portfolio Management will involve acquiring, enhancing, deepening, and retaining relationships. This includes liaising with branch staff to identify eligible customers, acquiring new customers who meet product criteria, building rapport through regular interactions, increasing the overall value of the portfolio, maintaining portfolio quality and hygiene parameters, cross-selling bank products based on customer needs, conducting joint calls as per defined processes, offering advisory services in coordination with PBG, and achieving revenue targets while controlling customer attrition. In terms of operations, marketing, and processes, you must ensure compliance with KYC/AML norms at all times and maintain 5-S norms at your workstation. Your focus should also be on increasing wallet share by cross-selling various bank products, sales to family members and associates, reaching optimal levels of Income Generating Product Group Holding (IPGH), enhancing client's Customer To Group (CTG) level, and contributing towards focused products. Customer service is a key aspect of your role, where you will be responsible for delivering quality service, resolving customer queries and complaints within the stipulated turnaround time, informing customers about any regulatory or process changes, keeping customers updated on program features, communicating timely on requests and concerns, managing complaints proactively through customer feedback, promoting direct banking channels, ensuring smooth handover/takeover of portfolios, and introducing customers to other relevant bank personnel. Key skills required for this role include sales and influencing skills, knowledge of banking products and processes, understanding of NRI products and regulatory requirements, strong planning and organizing abilities, effective communication skills, familiarity with competition and current trends in the financial industry, IRDA certification, and optionally NCFM certification. Exposure to the Portfolio Management segment would be preferred.,