Job Summary As an internal voice of client, work together with Business, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the client.Focus on digitization by looking at the possibility of STP through client interactions based on useful metrics and demonstrate results.Proactive client engagement and regular “pulse checks” for premier clients through due diligence visits, service reviews, proactive communication of market news, deeper understanding of clients’ need end-to-end, questionnaires completion, RFP, etc.Work Closely with stakeholders like, Operations team, Compliance, Implementation, Product and Operations to ensure comprehensive and timely reporting of market information to client through Service ReviewsBuild a rapport within competition in the Securities Services world to ensure that we are hand on with respect to changes in the regulations and their larger impact.Leveraging on metrics and client insights to understand client’s needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling etc.Ensure incidents are managed and resolved in a timely manner. Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made.Maintain a professional and positive SCB image through all interactions with clients.Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities.Assist in implementation of service and efficiency improvement initiatives in Securities Services and facilitate transfer of best practice.Execute team operating standards set out by the Country Head of Client Services as independent quality assurance within the team to ensure highest standards of service execution and related client communication. Key Responsibilities To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model.Champion client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively.Maximize the GEMS work tool to gain efficiency in directing and resolving client queries along with incident escalation protocol.Perform Ad-Hoc responsibilities as when assigned by the senior management of the department.Ensure timely completion of Due Diligence questionnaires and assist in organising due diligence visits as and when required.Thematic analysis and review of client issues and complains in order to identify root causes and remediation actions.Comply with Operational Risk Framework set out for Client Service including but not limited to client identification, complaints and enquiry handling.Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.Ensure that all incidents and client complaints are captured in GEMS and followed-up for closureEncourage and foster a highly collaborative and supportive working environment where staff at all levels put the best interest of clients at the center of everything the team does.Effective performance management of all staff to ensure rewards are merit based and results driven.Execute team operating standards set out by the Country Head of Client Services as independent quality assurance within the team to ensure highest standards of service execution and related client communication.Providing regular individual and team feedbacks for ensuring high level of motivation and sharing of knowledge. Skills And Experience Minimum 3 to 5 years of experience in custody operations/capital markets and have Good knowledge of securities market practices in trading and corporate action events.Awareness of exchange and depository operationsHandled Domestic ClientsGood interpersonal and communication skills, to deal with internal / external stakeholders.Working knowledge of MS Office applicationsExcellent team player Qualifications Graduate / Postgraduate of any stream. Valid certifications for below NISM courses (if not in possession, should enrol and acquire within 3 months from date of joining the bank) NISM Series VI: Depository Operations Certification ExaminationNISM Series VII: Securities Operations and Risk Management Certification Examination About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured) Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding. Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions. Provide support for new product launches, and champion new sales initiatives Collaborate with Segment to facilitate up- streaming of customers Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure PFM, teller and service managers’ productivity are at optimum levels He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. OPERATIONS AND COMPLIANCE Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated Ensure timely and accurate submission of all returns both internal and statutory for sales and service Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars REVENUE AND COST MANAGEMENT Lead revenue generation and profitable growth by focusing on: Improved deposit mix comprising Current and Savings accounts Waiver Tracking and Management Non-funds based income Ensure costs are managed within budgets CHANGE MANAGEMENT Implement change initiatives in the areas of branch space rationalization/ optimization, transaction migration, systems implementation, process Re-engineering and premises reconfiguration Key Responsibilities PEOPLE MANAGEMENT Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline. Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements Achieve high employee engagement and satisfaction. Retain talent, check attrition Identify and address training and development needs of staff on an on-going basis SEGMENT OWNERSHIP Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages) Jointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) objectives with the segment Others- Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelines Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Responsibilities As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that: Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Skills And Experience Diligent & Punctual Banking KnowledgeTeam ManagementStrong communication skillsCustomer orientation and sales focusGood interpersonal skills Qualifications At least 7-8 years of overall experience with sound banking knowledge- all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarkingCustomer Orientation and Business Focus About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary About our Architecture, Technology Solutions & App Development Team Want to be part of a team that focuses on what we can do instead of what’s already been done? This is your opportunity. From BlockChain to AWS, deep learning and AI, you’ll work with the tools and platforms that you need to be successful. You’ll have the freedom to decide the different ways you want to grow – whether that’s by gaining diverse skills on a new project or deepening your expertise on innovative tech. Join us and you’ll find diverse paths, projects and people that inspire you to think outside-the-box and change the way people everywhere experience our products and services. About Our Technology & Operations Team Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today. Key Responsibilities N/A Skills And Experience N/A Qualifications N/A About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Show more Show less

Job Summary SALES AND SERVICE OBJECTIVES Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.Provide support for new product launches, and champion new sales initiatives Collaborate with Segment to facilitate up- streaming of customersEnsure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaintsMonitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of bankingEnsure PFM, teller and service managers’ productivity are at optimum levelsHe/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times Key Responsibilities REVENUE AND COST MANAGEMENT Lead revenue generation and profitable growth by focusing on:Improved deposit mix comprising Current and Savings accountsWaiver Tracking and ManagementNon-funds based incomeEnsure costs are managed within budgets Processes OPERATIONS AND COMPLIANCE Ensure satisfactory ratings in all internal/external audits conducted at the branchEnsure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandatedEnsure timely and accurate submission of all returns both internal and statutory for sales and serviceEnsure accurate and timely processing of all customer instructions as per applicable processes/ circulars People & Talent PEOPLE MANAGEMENT Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline. Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagementsAchieve high employee engagement and satisfaction. Retain talent, check attritionIdentify and address training and development needs of staff on an on-going basis SEGMENT OWNERSHIP Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages)Jointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) objectives with the segment Skills And Experience Risk Management Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelinesPremises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenanceResponsible for health and safety for all. As part of the Health and Safety guidelines you should:Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;Ensure that your actions do not put others at risk; Work in a healthy and safe manner;Encourage others to work in a healthy and safe manner;Report all accidents and incidents and bring to the attention of the management any hazard in the workplaceAs a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that:Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately.The contractors working in your area or for you are working in a safe & healthy manner. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Lead the [country / business unit / function [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Qualifications Graduate/ Post Graduate At least 7-8 years of overall experience with sound banking knowledge- all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarkingCustomer Orientation and Business Focustext About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary This role works with the Head, Affluent Portfolio Management to drive affluent portfolio quality and performance, by focusing on growth in key portfolio metrics and execution of initiatives in partnership with products, analytics and marketing. Key Responsibilities Strategy Drive affluent portfolio quality and growth in portfolio metrics: Net new money, % of AUM qualified clients, % of wealth active clients, wealth needs met and new to wealth Business PORTFOLIO QUALITY Work with analytics to implement a continuous upgrade / downgrade programme for affluent clientsPublish a holistic view of key portfolio metrics across segments / channels and productsImplement strategies for householding and products per client CAMPAIGNS Drive analytics-led campaigns for frontline. Implement campaign plan for existing (ETB) clients covering events, communications, digital sales & marketing CLIENT-CHANNEL MAPPING Identify and track RM channel wise performance on portfolio KPIs ATTRITION MANAGEMENT Analyse trends and insights on qualified to unqualified slidebacks, AUM drop, segment and wealth attritionImplement initiatives in partnership with marketing and analytics for pro-active management of attrition and winback. Processes Ensure regulatory compliance and streamline operational proceduresImplement efficient processes for tracking engagement and performance People & Talent Work with cross-functional teams across products, sales, legal and compliance, marketing, finance, analytics for initiatives to drive growth across affluent portfolio metrics Risk Management Ensure adherence to regulatory standards and internal risk frameworksProactively monitor portfolio quality and growth in KPIs, take active steps to mitigate risk Governance Maintain robust governance practices Report performance and risk metrics to senior management and relevant stakeholders Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Country + Group Brand & MarketingAnalyticsAlliance and Concierge PartnersCountry & Group Legal, ComplianceAffluent & Wealth DistributionWealth ProductsGroup Segments Other Responsibilities Embed Here for good and Group’s brand and values in Affluent Segments Team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Skills And Experience Office Suite About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Key Responsibilities Provide the highest standard of service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clientsResponsible for client satisfaction with service arrangements and delivery to SLAsWork with internal stakeholders for service requirements, enquiries, and instructionsAssist the team in handling complex enquiries by sharing knowledge and / or liaising with the key linkages to resolve issues.Responsible for effective service recovery process through complaint logging, handling and resolution.Escalate errors / delays impacting the clients to the Manager, client RM, CSG Head.Support the team by acting as back-up, handling client enquiries in the event of staff shortage or during unexpected peak periodsMaintain a professional SCB image through all interactions with clients and stakeholdersAssist team members by handling and resolving escalations, complex enquiries and complaintsEnsure awareness and full compliance of all laid down rules, regulations, policies, guidelines, be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. understanding the policy, reporting procedure and escalation procedure). Strategy To handle client queries with care and as per the prescribed policy, procedures and standards in place.To continuously build and manage training modules/schedules for training of new joiners and refresher trainings for existing staff on technical knowledge and client centricityTo maintain all agreed quality standards to ensure that customer's needs are met all the time & that continued efforts are made to exceed their expectations Business Services as applicable are completed and submitted within the stipulated time. To ensure that administrative control procedures are followed by staff under supervision and escalate as per procedure. Assist department in carrying out any special tasks or projects that may be required from time to time as assigned by unit head. Processes Operating Instructions and within the timeliness and accuracy standards specified. To ensure all MIS and reports pertaining to Corporate To verify & authorize responses to external clients as applicable. To monitor open enquiries/complaints and ensure timely resolution of the same Continuous improvement in productivity and Accuracy to the standards prescribed for the processes from time to time.To Train the team members and the new staff joining the team. Always Upholding the values of the Group and Company. Compliance with all applicable rules/regulations of company and Group Policies. Comply with Group Money Laundering Prevention / Sanctions Policies and Procedures to the extent applicable and reporting all suspicious transactions to the Line Manager.To comply with SLA and monitor all activities in line with SLA.To take necessary tests and training as per Group and Company Requirements.To ensure that administrative control procedures are followed by staff under supervision and escalate as per procedure. To manage the team resources to optimize effectiveness and performance levels, recommending training and development. Carryout ad-hoc responsibilities set by the Unit Head from time to time. To work on improvement of productivity and standardize the process from time to time to meet the necessary regulation/procedures/guidelines prescribed by Company/Group from time to time.To handle monitor and review user creation/update/deletion and reconcile the user list as per the group standards. Assist department in carrying out any special tasks or projects that may be required from time to time as assigned by unit head.Ensure no cases fall out of SLA. Generate all MIS reports required for the team. People & Talent To manage the team resources to optimize effectiveness and performance levels, recommending training and development plans.Upholding the values and code of conduct of the Group and Company always. To ensure adherence to Group Code of Conduct by demonstrating role model leadership.Ensure a strong training infrastructure aimed at robust training and cross training of teams including new comers and existing staff. Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.To drive talent retention through employee engagement and growth.Ensure all new staff completes the standard induction programme and mandatory e-learning.Employ, engage, and retain high quality people and Succession Planning Risk Management To work on improvement of productivity and standardize the process from time to time to meet the necessary regulation/procedures/guidelines prescribed by Company/Group from time to time. To handle monitor and review user creation/update/deletion and reconcile the user list as per the group standards. Assist department in carrying out any special tasks or projects that may be required from time to time as assigned by unit head.To perform Disaster recovery test and BCP test from time to time. To execute Business Continuity Plan and Disaster Recovery Plan as per Unit’s strategy. Governance Have close working association with all stakeholders in ensuring delivery of common goals.To ensure that administrative control procedures are followed by staff under supervision and highlight issues on a timely manner to senior management, with regular updates on actions taken.Exercise authorities delegated by the Management.To ensure timely reporting of Operational Risks and implementation of control measures to mitigate.Provide oversight across GBS, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employees’ form part of the culture. Key stakeholders Regional Client Services, Relationship Managers, Operations, Application support, Static Data Unit Other Responsibilities Support roll-out of appropriate quality management systems in the team and other initiatives by the Company/Group.Be guided and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. understanding the policy, reporting procedure and escalation procedure)Ensure due care and diligence are exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMO Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees’ form part of the cultureAny ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new role temporarily or permanently in line with segregation of dutiesCoordinate BCP testing / Fire & Safety / Compliance & other department risk activitiesExercise authorities delegated by the Management and ensure timely reporting of Operational Risks and implementation of control measures to mitigateProvide oversight across GBS, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines. Skills And Experience Service Delivery and OperationBusiness Facilitation Manage Change Management of Frontline Risk Business Governance and Support Strategy and Business Model Manage Conduct and Risk Qualifications Academic or Professional Education/Qualifications; University educatedProfessional Memberships; relevant memberships to be agreedLanguages; English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Responsibilities Strategy Develop the strategic direction and roadmap for SCPAY, aligning with Business Strategy, ITO Strategy and investment priorities.Tap into latest industry trends, innovative products & solutions to deliver effective and faster product capabilities Support CASH Management Operations leveraging technology to streamline processes, enhance productivity, reduce risk and improve controls Business Work hand in hand with Payments Business, taking product programs from investment decisions into design, specifications, solutioning, development, implementation and hand-over to operations, securing support and collaboration from other SCB teamsEnsure delivery to business meeting time, cost and high quality constraintsSupport respective businesses in growing Return on investment, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations and addressing defects & continuous improvement of systemsThrive an ecosystem of innovation and enabling business through technology Processes Responsible for the end-to-end deliveries of the technology portfolio comprising key business product areas such as Payments & Clearing. Own technology delivery of projects and programs across global SCB markets that develop/enhance core product capabilities ensure compliance to Regulatory mandates support operational improvements, process efficiencies and zero touch agenda build payments platform to align with latest technology & architecture trends, improved stability and scale Interface with business & technology leaders of other SCB systems for collaborative delivery. People & Talent Employee, engage and retain high quality talent to ensure Payments Technology team is adequately staffed and skilled to deliver on business commitments Lead through example and build appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with risk and control partners.Bridge skill / capability gaps through learning and developmentEnsure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire teamEnsure the optimal blend and balance of in-house and vendor resources Risk Management Be proactive in ensuring regular assurance that the Payments ITO Team is performing to acceptable risk levels and control standardsAct quickly and decisively when any risk and control weakness becomes apparent and ensure those are addressed within quick / prescribed timeframes and escalated through the relevant committeesBalance business delivery on time, quality and cost constraints with risks & controls to ensure that they do not materially threaten the Group’s ability to remain within acceptable risk levels Ensure business continuity and disaster recovery planning for the entire technology portfolio Governance Promote an environment where compliance with internal control functions and the external regulatory framework Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Lead to achieve the outcomes set out in the Bank’s Conduct PrinciplesEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Solution Architect – SCPAYSCPAY – Programme ManagersGroup Payments Product Development HeadsGroup Cash Operations Qualification At least 10-12 years of experience in a financial institution, preferably in Banking Clients / Payment Products & Project Management, with a good understanding of payment capabilities, digital products, and financials drivers. PMP/Agile certification would be preferred.Strong understanding of payment schemes, network associationsUnderstanding of and delivery under Agile frameworkStrong financial management capabilities: budget tracking, planning, forecast and variance explanations. Strong understanding of Risk and Controls associated with payments and ability to identify and mitigate emerging risk with client focusGood interpersonal and communication skills: networking, negotiation and influencing. Positive attitude with the capability to work under pressure and deliver on multiple deadlines. Strong analytical and numerical skills Ability to work with geographically dispersed and highly varied stakeholdersVery Good communication and interpersonal skills to manage senior stakeholders and top managementKnowledge on JIRA and Confluence tools are desired Role Specific Technical Competencies Java / Spring BootKafka Streams, REST, JSONDesign PrincipleHazelcast & ELKOracle & Postgres About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary There is a huge focus on the Cost Management and Cost efficiency in the current Financial Services industry environment. The role is to lead the growth and strategic development of Cost Analytics portfolio within the Cost Vertical in Finance Shared Services Centre (GFS) in respect of standard process capabilities, skill sets, talent pipeline, stakeholder engagement, high quality service delivery and controls. Key Responsibilities Overseeing and providing on-going management direction for all processes and activities undertaken for Cost Analytics. Introduce and maintain high quality standards of service delivery.Drive SCB cost and competitive analytics and benchmarking, extending efforts into market intelligence, developing forward looking projections to calibrate to SCB’s performance vs. peers. External benchmarking basis the underlying industry trends.Partner with Global Process Managers and leaders to design and implement Standard Global Processes across areas of Cost Management and to track implementation effectiveness and gaps on a continued basis.Lead the team to develop a strategic roadmap for Cost CoE including capabilities of modelling, efficiency tracking, business partnering and end to end view of Cost.Engage senior stakeholders/business CFO’s to drive conversations in agreeing to deliver a shared agenda of improvements/enhancements within the cost management processes. Skills And Experience Understand the pain areas and provide recommendations for a more efficient and effective end to end process for Cost Management including technology related aspects.Agreements are met / exceeded. Embed a culture of continuous process and efficiency improvement within all teams and ensure that a process exists to constantly identify and implement improvement opportunities. Deliver on annual productivity/cost saves targets.Constantly explore opportunities for migration in the hub. Build compelling cases for end to end migration from countries. Work closely with business and country CFOs to augment on this.Contribute to the strategic development of the centre & drive GFS collective agenda.Work with HR to enhance the talent / skill sets to meet the growing complexity and needs of finance. Ensure that right talent is attracted and retained for all key roles; actively work on attrition management for the unit. Create sufficient bench to manage attrition efficiently.Evaluate options for continuously promoting forums for employee engagements. Encourage employees on their creativity, learning and development & improve work life balance.Contribute to transformational agenda in terms of strategic, consensus building, driving and contributing to objectives. Participate and Support in all Global initiatives as applicable from time to time. Ensure impact on business performance outcomes is managed due to change in upstream or downstream processes and systems Qualifications A mature finance profession with relevant experience in financial services industryExperienced in corporate banking products, booking models, accounting treatmentsSound understanding of cost management, cost performance reporting and understanding of cost booking and allocations practicesA high degree of integrity and ability to challenge the views and actions of others in a constructive mannerAbility to work effectively under pressure, multitask, lead through ambiguities, influence where he/she does not have direct authority & build on unstructured formative situationsA leader, a team player with the management ability and track record to secure the confidence and respect of the peers, stakeholders and the executive management team. Strong Analytical and Strategic mindset, coupled with a thorough understanding of business performance management outcomesShould have worked in a business finance function with strong FP&A background.Ability to understand and connect business drivers and rationale for and application of those relevant to the Performance management process.Significant experience of working with senior management team and of interfacing with and influencing senior stakeholders.Strong ability to understand financial statements and its drivers and synthesize them into meaningful analyses as required. Develop analysis & interpretations as required to facilitate management decision making.Ability to culturally orient in diverse & international team environment and lead and inspire multi-disciplinary teams. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Key Responsibilities Business Responsible in analysing alerts generated by transaction monitoring system as well as other non-automated cases with financial crime or money laundering concern; and its follow up actions Responsible in analysing cases generated by name screening system and its follow up actions Ensure suspicious transactions are thoroughly investigated and escalated to FCC; Prepare draft Suspicious Activity Reports (SARs) to FCC for review and decision. Ensure the suitability and quality of case data maintained on enterprise case management systems Propose control improvements, enhancements and simplifications where appropriate Participate in ad-hoc activities such as monitoring of system enhancement testing etc. Provide advice on AML matters when required and maintain sound working relationship with stakeholders and peers Processes Keep up to date of appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements Work with relevant stakeholders on compliance with Group standards relating to AML/Sanctions/ABC Skills And Experience Compliance Policies and Standards Compliance AdvisoryCompliance Review and FCC AssuranceSurveillance (including Screening and Monitoring)InvestigationsCompliance Risk AssessmentRegulatory LiaisonManage ChangeManage Projects Qualifications Education A recognised university degree or professional qualification in Law / Finance / Accounting / Business or related disciplinesTraining 5 years and above (Sr Associate/Sr Analyst role) with AML / transaction monitoring experience.Certifications CAMS, CAME – Not mandatory Languages Strong written and oral communications in English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Digital Experience team to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Hive Lead, Chapter Lead, Engineering Lead, Squad Lead, Production Engineering Lead Other Responsibilities Embed Here for Good and Group’s brand and values in the digital sales/commerce team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Risk Management Integrated Risk Oversight Continuously incorporate operational, security, and regulatory risk items into the backlog. Proactively escalate major risks (e.g. compliance blockers, infrastructure vulnerabilities) to domain leads, ensuring swift mitigation. Technical Debt & Legacy Transformation Emphasise regular refactoring, legacy system modernisation, and architectural upgrades that keep the platform robust over time. Prevent “feature factory” mindsets by consistently valuing behind-the-scenes improvements that enable future velocity. Cross-Domain Impediment Resolution Identify and clear systemic blockers (e.g., environment constraints, resource bottlenecks) that hinder squads across multiple domains. Coordinate with Chapter Lead and Engineering Leads to address critical performance or architectural issues, maintaining platform stability. Regulatory Adherence & Audit Readiness Keep the platform fully audit-ready, with clear documentation mapping backlog items to compliance requirements (e.g., privacy, data residency). Collaborate with risk/compliance officers to stay abreast of evolving regulations, proactively adjusting the platform roadmap. Governance Enterprise Governance Alignment Guarantee platform deliverables satisfy corporate policies (e.g., Group Plans, ESDLC gating) without imposing excessive bureaucracy on squads. Ensure platform-level artefacts, from architecture decisions to user stories, meet governance needs with minimal friction. User Story Creation: Write detailed and well-structured user stories using Azure DevOps (ADO) work items, capturing requirements for customer identity management, authentication flows, and single sign-on integrations, with clear acceptance criteria. o Steering Committee & Forum Representation Advocate for the platform in RF, QPR, or other governance bodies, linking platform metrics/deliverables to strategic business outcomes. Use data to highlight successes, risks, or resource requirements for upcoming platform increments. Release & Version Management Oversee a structured release cadence, ensuring each major update meets performance, security, and quality benchmarks. Continuous Assurance & Compliance Maintain transparent records (design docs, test outcomes, retrospectives) that satisfy internal/external audits. Treat governance as a built-in aspect of daily development rather than a final checkpoint, aligning with agile and DevOps principles. Processes Adopt & Embed eSDLC (Enterprise Software Delivery Lifecycle) Standards Ensure all platform lifecycles (e.g., ideation → dev → test → deploy → monitor) align with ESDLC and organisational governance frameworks. Reference the eSDLC PO R&R document where appropriate, reinforcing best practices for backlog management, quality gates, and audit readiness. Champion Big Room Planning & Directional Scrums Actively participate in quarterly and directional planning sessions, enabling squads, chapters, and domain stakeholders to align on objectives. Encourage open dialogue, autonomy, and continuous improvement, using these forums to address dependencies and realign priorities swiftly. DevOps & Continuous Process Optimisation Drive adoption of DevOps practices (CI/CD pipelines, automated testing), ensuring fast, reliable releases with minimal manual overhead. Collect feedback from squads, domain leads, and external partners, feeding into retrospective loops and iterative improvements. Regulatory & Security Integration Embed secure-by-design, privacy-by-design principles from the earliest phases of solutioning collaborating with Architects. Maintain audit trails and compliance documentation, minimising rework or bureaucratic bottlenecks while staying fully audit ready. People & Talent Lead & Empower Squads Nurture a psychologically safe environment, empowering squads to self-organise, innovate, and experiment with new approaches—within strategic guardrails. Provide squads with clarity on how their work contributes to the platform’s long-term goals, promoting autonomy and accountability. Chapter Collaboration & Capability Building Work with Chapter Leads (Engineering, Architecture, QA, etc.) to align skill development with platform needs, ensuring squads are well-equipped to handle complexity. Advocate continuous learning, offering workshops or training on modern platform tech (e.g., APIs, cloud infrastructure, security frameworks). Mentor & Coach Product Owners Contribute to consistent backlog practices and alignment with the platform vision. Encourage user-centric thinking and data-informed decisions, bridging any gaps between technical squads and business stakeholders. Agile Mindset & Team Culture Reward collaboration, transparency, and constructive debate, dissuading micromanagement or command-and-control behaviours. Cultivate communities of practice where domain experts, squad members, and chapter leads exchange best practices and lessons learned. Strategy Shape and Communicate Platform Vision Contribute to building a multi-year strategic roadmap, blending market insights, business needs, and technical innovation to position the platform for future success. Execute this roadmap with hive lead and squad leaders, ensuring wide alignment and clear understanding of why, how and when the platform will evolve. Align with Enterprise Objectives Ensure platform initiatives directly support major WRB outcomes and domain-level OKRs. Champion a data-driven approach to prioritisation, incorporating both functional milestones and non-functional imperatives (e.g., security, scalability, performance). Set Balanced Strategic Priorities & KPIs Drive adoption of measurable metrics (e.g., developer adoption, cost savings, time-to-market improvements) to improve the platform’s success. Proactively integrate technical debt reduction and compliance items into these priorities, balancing new feature delivery with foundational stability. Promote Scalability & Sustainable Growth Collaborate with Hive Lead, Engineering Leads, Production Engineering and Architects to embed performance, reliability, and risk controls at the architecture level. Manage trade-offs between rapid feature deployment and the long-term viability of the platform ecosystem. Business Champion Stakeholder Needs Continuously advocate for Journeys/Platforms and other Hive stakeholders, translating their feedback into the unified backlog for the Hive. Build transparent relationships with Journeys to ensure each domain’s objectives are reflected in the platform’s evolution. Unified Backlog Ownership Maintain a single backlog that captures stream aligned journey roadmaps, business-driven features, technical enablers, and compliance/risk work. Backlog Ownership: Receive and consolidate backlogs from various stakeholders (e.g., journey creators, security teams, and business units), creating a unified and prioritized backlog for the Platform Team focused on CIAM, MFA, and SSO enhancements. Balance urgent demands against strategic investments, reflecting the right mix of short-term wins and long-term capabilities. Value-Driven Delivery & Communication Provide real-time visibility into backlog status, upcoming releases, and risk items through lifecycle tools like Clarity, Azure DevOps (ADO), and Confluence. Host regular reviews showcasing platform increments (e.g., new integrations, improved APIs), inviting cross-domain feedback to refine direction. Foster Cross-Domain and Cross-Hive Synergy Identify reusable platform capabilities that reduce duplication and accelerate outcomes across multiple hives. Collaborate with engineering lead to avoid siloed development and ensure a consistent user experience where platform services are leveraged. Job Summary We are looking for an experienced and proactive Technology Product Owner to join our Platform Team, with a specialized focus on Cryptographic services, Digital tokens for MFA, Customer Identity and Access Management (CIAM), Multi-Factor Authentication (MFA), and Single Sign-On (SSO) solutions. This role is critical in shaping the customer-facing identity experience by managing the product backlog, writing user stories, and ensuring seamless integration of secure and user-friendly authentication systems. The ideal candidate will have a strong understanding of Azure DevOps (ADO) work items, Agile methodologies, and foundational knowledge of CIAM, MFA, and SSO concepts. While deep technical expertise is not required, the ability to understand these domains from a technology perspective and translate them into actionable requirements is key. Key Responsibilities Product Strategy & Roadmap: - Design and execute the product roadmap for Digital Security Platform Align digital security capabilities with regulatory requirements, industry standards and business objectives. Stay updated on emerging trends in digital securities trends in the industry. CIAM Leadership: Drive the product vision for Customer Identity and Access Management, ensuring a seamless, secure, and scalable identity experience for end-users, including account registration, profile management, consent management, and privacy compliance (e.g., GDPR, CCPA). MFA & SSO Focus: Define and prioritize features related to Multi-Factor Authentication (e.g., digital tokens, biometrics, push notifications) and Single Sign-On (e.g., SAML, OAuth, OpenID Connect) to enhance security and user convenience. Conceptual Understanding: Develop a working knowledge of CIAM principles (e.g., identity federation, user provisioning), MFA mechanisms, and SSO protocols to effectively communicate with technical teams and write impactful user stories. Requirement Gathering & Stakeholder Management Act as a bridge between business and technology teams, ensuring clear and actionable product requirements. Collaborate with internal stakeholders to gather requirements. Work with external partners to enhance digital security offerings. Ensure adherence to regulatory compliance, risk mitigation and governance policies. Collaboration And Alignment Work Closely with Product Owners, Security and Chapters to define and implement Solutions. Collaborate with cross-functional teams for successful implementation and deployment of digital security solutions. Innovation & Continuous Improvement Stay updated on emerging technologies in digital security space. Foster a culture of innovation by driving modernization initiatives and continuous improvement strategies. Align technical solutions with the organization long-term technology vision and business goals. Leverage automation CI/CD and Sec Devops practices to improve software development efficiency. Skills And Experience Knowledge of Client Communication DomainInteractive CommunicationFamiliarity on PCI DSS and PA DSS compliance requirementsExperience in Web Service integration and API’sKnowledge of end-to-end systems development life cycles (i.e., waterfall, Agile and other modern approaches to software development)Excellent in preparing the Solution Architecture document, Functional and technical specExcellent problem-solving, team, and time management skills.Experience in Programming Languages and other emerging technologiesExperience in Cloud Services Qualifications Bachelor’s degree in technology, Computer Science, or a related field (or equivalent experience). Overall 15+ years of experience with a minimum 5 years of digital product design / engineering senior leadership experience Demonstrable track record of delivering and scaling shared platform capabilities. Deep familiarity with agile product management at scale, having guided squads across various technical, compliance, and stakeholder landscapes. Demonstrable leadership experience in leading high quality digital product owners Experience of Client Communication domains About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Key Responsibilities Strategy Awareness and understanding of the Group’s business strategy and model appropriate to the role Business Awareness and understanding of the wider business, economic and market environment in which the Group operates Processes Manage and/or resolve alerts/cases:Follow the Correspondent/Non-Correspondent Banking DOI to process risk events in line with the Assess, Analyse & Act (AAA) process People & Talent Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm Risk Management Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally across all relevant jurisdictions Governance In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased Other Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders FCC Controls representatives in group and country Other Responsibilities Embed Here for good and Group’s brand and values in FCSO; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Skills And Experience Compliance Policies and StandardsCompliance AdvisorySurveillance (including Screening and Monitoring)Investigations Qualifications 0 to 1 years of relevant work experience in the following areas: Any Bachelor degree in BankingAML and terrorist financing surveillance skills in relation the respective country jurisdictions, and client types.Analysis skills: able to analyze data trends and out of pattern activities, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely.Banking: knowledge in terms of customers, products and transactions with expertise in at least one customer segment (retail, corporate, private banking, correspondent banking)Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude.Excellent communication in English (articulation and writing). About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Key Responsibilities  Core job would relate to settling the invoices. E.g. Invoice processing / validation / Payment run / Reconciliation / Travel and Expense / MIS.  Expected to complete the daily allocation every day (Indexing/Assessing/Processing)  Accurate capture/review of all requisite fields while performing the activity assigned.  Assigned invoice volumes to be completed on a day if not completed due to unforced reason do have discussion with line manager before your shift timings.  Urgent invoices should be prioritized basis instruction from “Manager / Team Co-ordinator'”  Incomplete/incorrect invoices to be reviewed prior to rework queue movement  100% accuracy is expected while performing the activity assigned  Volumes will be allocated as per the job objective agreed with the line manager  Journals to be processed with 100% accuracy basis availability: Source would be “Line Manager'” feedback in conjunction with productivity report  Urgent Invoices” to be processed with Zero Miss of timelines: Source would be “Line Manager'” feedback.  100% accuracy to maintained while moving the invoices to “Rework Queue”: Source would be “Rework” feedback  Ensuring that an effective system of financial and operational controls are in place and is working as intended.  Reviewing all assigned processes on an on-going basis to identify opportunities for quality and process improvement.  Ensuring tools are implemented to measure and report on levels of customer satisfaction.  Supervising the team, providing on-the-job and other training and ensuring all people related activities are recognized, rewarded in a timely and appropriate manner to retain key resources  Coordinating with other Team leaders of R2P and across the Global Finance Service functions to ensure co-operation and smooth operation  Monitoring to ensure that the standards of customer service provided by the unit consistently meet or exceed the requirements set under the Service Level Agreements agreed with the customers. Skills And Experience  Adhere to all the policies related to the role GDAM (Group Delegated Authorities Manual) and Group Business Expenditure Standard (GBES).  Managing the assigned tasks professionally and efficiently as per the SLA & DOI  Ensuring total Customer Satisfaction by providing quality service that is error free and timely  To be Responsive to the needs of the Stakeholders at all times, effective and regular communication to be maintained  Seamless service delivery of processes migrated to GFS.  Meet or exceed the service levels agreed with the customers.  Effective system of financial and operational controls and quality standards.  Growth of GFS as per plan agreed with the project team.  Productivity, process improvements initiatives done in GFS. Qualifications Graduate / Post Graduate , 5+ yrs exp in Accounts Payable About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Strategy To function as the domain expert in the core banking team and support the core banking products roll out from a functionality and capability perspective. Business Participate fitment workshops, Understand product requirements from PO and Solution Architect and drive the team to develop and deliver the product requirements. Processes All the solution to be reviewed with technical review forum and governance People & Talent Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks Risk Management identify key issues based on this information and put in place appropriate controls and measures. Key Responsibilities Governance Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Technology Delivery Lead Product Owners Product Engineer Production support Quality Assurance Engineer. Other Responsibilities Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Skills And Experience Programming languages(Java/J2EE/Rest API)Design PrinciplesOperating systems (Linux)Architecture knowledgeUnit TestingDatabase (DB2/PostGres/Oracle)Infrastructure & Application Servers(Webshpere/AWS/JBOSS)Enterprise Architecture(J2EE)Group Policies and ProcessesSoftware Config ManagementDevelopment toolkits Scripting (Shell,ANT,DB)Support system interfaceProcess standardsApplication knowledgeSystems documentationSystems IntegrationAnalytical and Problem SolvingCommunicationTeamworkPlanning and OrganizationJudgement and Decision Making Qualifications Desired: Professional qualification, - BE/ME or Any postgraduate degree with computer science background About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary NA Key Responsibilities NA Skills And Experience NA Qualifications NA About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary We’re looking for a talented Trade Operations Analyst, who will be responsible for coordinating and monitoring complex international trade transactions. The role will ensure seamless communication between multiple stakeholders, managing operational workflows and supporting the efficient execution of global trade processes while maintaining compliance with regulatory standards. You’ll be a key part of our Trade Documentary team, who are responsible for supporting the efficient execution of Trade Finance operations within the Bank. The team are vitally important to the Bank’s core strategy, handling transactions globally and minimising risk. You’ll be part of a global, purpose-led business with the resources to support your unique career aspirations. This is your opportunity to solve complex problems, drive innovation and change, to help us achieve our strategic ambitions. Trade Documentary sits within our Transformation, Technology and Operations function. About Our Transformation, Technology & Operations Team Our Transformation, Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today. Key Responsibilities Ensure that all documents are accurately processed in compliance with statutory regulatory and internal operational instructions. Maintain process documentation, including workflow diagrams, department operating instructions and process manuals. Maintain high productivity and completion of tasks within assigned cycle times with high accuracy in execution of transactions. Identify opportunities for process optimisation and automation to enhance operational efficiency and reduce risk. Skills And Experience Some experience in trade finance operations within a banking or financial institution. Excellent analytical, problem solving, and decision-making skills. Ability to work effectively in a fast-paced, deadline-driven environment. Strong communication and interpersonal skills to collaborate with stakeholders at all levels. Attention to detail and a high level of accuracy in executing trade finance operations. and a high level of accuracy in executing trade finance operations. Qualifications About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.The “Chapter Lead - Chapter Lead, Front End Engineering - React, WRB Tech” role is a hands-on developer role focusing on front-end development, and is accountable for people management and capability development of their Chapter members. Responsibilities in detail are: Strategy Oversees the execution of functional standards and best practices and provide technical assistance to the members of their Chapter.Responsible for the quality of the code repository where applicable.Acts as a conduit for the wider domain strategy, for example technical standards.Prioritises and makes available capacity for technical debt.This role is around capability building, it is not to own applications or delivery. Business Experienced practitioner and hands on contribution to the squad delivery for their craft (Eg. Engineering).Responsible for balancing skills and capabilities across teams (squads) and hives in partnership with the Chief Product Owner, Hive Tech Lead & Hive Leadership, and in alignment with the fixed capacity model.Responsible to evolve the craft towards improving automation, simplification and innovative use of latest market trends. Processes Adopt and embed the Change Delivery Standards throughout the lifecycle of the product / service.Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team.Follows the chapter operating model to ensure a system exists to continue to build capability and performance of the chapter.Chapter Lead may vary based upon the specific chapter domain its leading. People & Talent Accountable for people management and capability development of their Chapter members.Reviews metrics on capabilities and performance across their area, has improvement backlog for their Chapters and drives continual improvement of their chapter.Focuses on the development of people and capabilities as the highest priority. Risk Management Responsible for effective capacity risk management across the Chapter with regards to attrition and leave plans.Ensures the chapter follows the standards with respect to risk management as applicable to their chapter domain.Adheres to common practices to mitigate risk in their respective domain. Governance Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g., SCB Governance Standards, ESDLC etc.). Skills And Experience JavaScript ES6 (and TypeScript) ReactJS or Angular or Vue HTML5/CSS/DOM Responsive Design Principles Network Fundamentals Security Fundamentals CI/CD Qualifications Overall experience of 10+ years Experience in global diverse organization in building overall capability and technical expertise Bachelor’s degree in Computer Science, Software Engineering, or related field. Proven experience as a front end developer or web developer, with a strong portfolio showcasing past projects. Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Key Responsibilities Processes Manage and/or resolve alerts/cases.Follow the Transaction Screening DOI to process risk events in line with Assess, Analyse, Act (AAA) process.Do further analysis and escalations using knowledge about complex products People & Talent Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Risk Management Analyse significant financial crime risk events (e.g., non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally across all relevant jurisdictions.Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks. Governance In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.Support all control checks undertaken by FCC under the Operational Risk Framework (ORF). Other Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders FCC Controls representatives in group and country. Other Responsibilities Embed Here for good and Group’s brand and values India – Transaction Screening Bangalore; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Skills And Experience Surveillance (including Screening and Monitoring)Compliance Policies and StandardsCompliance Risk AssessmentInvestigationsPayments KnowledgeManage ChangesManage Projects Qualifications 5 to 10 years of relevant work experience in the following areas: For Screening: Sanctions and screening (name and transaction) surveillance skillsAnalysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g., case closure or escalation), and record and communicate this decision clearly and concisely.Banking: knowledge in terms of customers, products, and transactionsBanking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude.Excellent communication in English (articulation and writing). About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Job Summary The role will be responsible for handling the Project Delivery for the Cards and Payment domain. Will be responsible for developing project plans, define project scope, tracking and monitoring the projects from inception to closure, must adhere to groups standards and controls for successful delivery. Ability to Identifying and managing risks, including developing contingency plans to mitigate potential issues. Knowledge on card issuing and transaction acquiring processing and standards. Knowledge on ISO8583 messaging standard protocols. Will be responsible for developing solutions, stake holder management, vendor and financial management, developing project costs, and delivering the developed solutions. Ability to Identifying and managing risks, including developing contingency plans to mitigate potential issues. Knowledge on card issuing and transaction acquiring processing and standards. Knowledge on ISO8583 messaging standard protocols. Hand on experience with VISA, MasterCard Card, UPI and other national card schemes Issuing & Acquiring, Scheme compliance requirement. Desirable to have knowledge on national schemes and processor integrations. Knowledge about API’s (SOAP, JSON, REST..ETC) and Web Service Integration. Knowledge about Back Office integration. Knowledge about HSM protocols and configuration, Knowledge about encryption Keys/Cryptography both symmetric and asymmetric keys, 3DES, AES, SM4, SHA. Familiarity with EMV technologies and standards, and PCI DSS and PA DSS standards. Familiarity with Contact and Contactless technologies, Familiarity with 3DS and Tokenization standards. Experience with an EFT transaction switching or on-line banking environment. Hands-on experience with automated test tools and simulators. Experience on Google Pay/Samsung Pay/Apple Pay Wallets and QR Code and Emerging payments will be an added Advantage. Strong design and programming knowledge on CICS, COBOL, JCL, VSAM, MVS Knowledge of end-to-end systems development life cycles (i.e., waterfall, Agile and other modern approaches to software development) Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization Willingly shares relevant technical and/or industry knowledge and expertise to other resources Excellent problem-solving, team, and time management skills. Resourceful and proactive in gathering information and sharing ideas. Experience in banking or financial services industry. Working experience in Cloud and Digital transformation projects is an advantage. Good knowledge skill on open banking is a plus. Ability to review the requirement, impact analysis, gap analysis, high level design, cost estimation, propose timeline, obtain project approval, and draft solution architecture/function spec/technical spec document. Be an excellent leader, Subject matter expert on the technical and functional knowledge Good team collaboration, relationships within & outside POD to all levels of the organization Strong influencing, conflict resolution & negotiation skills. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Other Responsibilities Embed Here for good and Group’s brand and values in team Perform other responsibilities assigned under Group, Country, Business or Functional policies and proceduresMultiple functions (double hats) Skills And Experience Knowledge of Credit Card Issuance/Management, Digital Channels interface, Encryption, HSM and ISO8583 messaging standardsFamiliarity with EMV Contact/Contactless, VISA and MasterCard Card Issuing & Acquiring, Scheme compliance requirements Experience with an EFT transaction switching and processing.Familiarity on PCI DSS and PA DSS compliance requirements Experience on Switch integration with VISA/Mastercard is mandatory. Others such as UPI, JCB and National switches. Experience on Google Pay/Samsung Pay/Apple Pay Wallets and QR Code and Emerging payments will be a added Advantage Experience in Web Service integration and API’s Knowledge of end-to-end systems development life cycles (i.e., waterfall, Agile and other modern approaches to software development) Excellent in preparing the Solution Architecture document, Functional and technical spec Excellent problem-solving, team, and time management skills. Experience in Programming Languages and other emerging technologies Qualifications B TECH or BE or MBA grade in Computer Science/ Information Systems or related IT Area; 6 to 10 Years About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Key Responsibilities Processes Manage and/or resolve alerts/cases.Follow the Transaction Screening DOI to process risk events in line with Assess, Analyse, Act (AAA) process.Do further analysis and escalations using knowledge about complex products People & Talent Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Risk Management Analyse significant financial crime risk events (e.g., non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally across all relevant jurisdictions.Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks. Governance In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.Support all control checks undertaken by FCC under the Operational Risk Framework (ORF). Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders FCC Controls representatives in group and country. Other Responsibilities Embed Here for good and Group’s brand and values India – Transaction Screening Bangalore; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Skills And Experience Surveillance (including Screening and Monitoring) Compliance Policies and StandardsCompliance Risk Assessment Investigations Payments Knowledge Manage Changes Manage Projects Qualifications Education - GraduateLanguages - English 5 to 10 years of relevant work experience in the following areas: For Screening Sanctions and screening (name and transaction) surveillance skillsAnalysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g., case closure or escalation), and record and communicate this decision clearly and concisely.Banking: knowledge in terms of customers, products, and transactionsBanking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude.Excellent communication in English (articulation and writing) About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary As a senior specialist, key responsibility is to strengthen banks' ability to detect technical incidents and mitigate their impacts through pro-active system monitoring, incident detection and management, and feeding back into development / SRE backlogs. You will also be responsible to identify optimal solution and standardize across hives in CCPL domain for a smooth ‘run’ the bank initiatives. Your responsibility also includes technology risk management and reporting. Key Responsibilities Eyes on glass monitoring for key CCPL customer journeys Ensure end to end automated monitoring or client and staff journeys using the group standard observability platformDrive towards 100% system availability for clients and staffMonitor production systems and applications for performance issues, errors, and anomalies.Respond to alerts, incidents, and outages in a timely manner, following established escalation procedures and escalate to PSS teams where applicable/ Investigate and diagnose root causes of production incidents, working closely with development and operations teams to resolve issues.Troubleshoot and debug complex issues in production environments, including application failures, performance bottlenecks, and system outages.Analyse log files, system metrics, and other diagnostic data to identify and resolve problems.Implement and coordinate production changes, including software deployments, configuration changes, and infrastructure updates, following change management processes and best practices.Conduct risk assessments and impact analyses for proposed changes and communicate changes to stakeholders.Document production incidents, troubleshooting procedures, and resolutions in knowledge base articles and incident reports.Share knowledge and best practices with team members to improve overall support capabilities.Identify opportunities to improve system reliability, performance, and operational efficiency through automation, process improvements, and infrastructure enhancements.Participate in post-incident reviews and root cause analyses to identify systemic issues and prevent recurrence of incidents.Collaborate with Problem and Incident management teams to ensure proper closureCommunicate effectively with stakeholders, including management, internal customers, and technical teams, providing updates and status reports on production incidents and resolutions and send relevant comms Strategy Oversees the execution of functional standards and best practices and provide technical assistance to the members of their Chapter.Responsible for the quality of the code repository where applicable.Acts as a conduit for the wider domain strategy, for example technical standards.Prioritises and makes available capacity for technical debt.This role is around capability building, it is not to own applications or delivery.Build and foster a design engineering excellence culture through leadership and direction. Thought Leadership, evangelism, on the competitive landscape and market trends to make informed product decisions.Keep the long-term vision of the product in mind while addressing short-term goals and milestones. Continuously evaluate the app's performance and user engagement metrics to ensure alignment with strategic objectives.Drive a modern approach to engineering excellence, ensuring fast, frequent, and high-quality value delivery. Business Promote engineering craftmanship and focus on delivering business value.Responsible for technical delivery and technical excellence across the squads. Works across multiple squads or hives for delivery of complex Features, Epics & Releases.Point of escalation for delivery issues across all impacted hives and squads.Work with Change Delivery Manager (Release Manager) to develop delivery and release plans with technical dependencies, aligning all partners with support from the team and architect.Exhibit passion for client experience with a user-first mindset.Drive the domain towards future state of banking and technology.Ensure the technical consistency of solutions in the Hive with the business architecture, technology architecture and enterprise technology standardsTrusted advisor to the business. Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all the way to operations on the ground and securing support services from other teams.Manage business partner expectations. Ensure delivery to business meeting time, cost and with high quality Processes Study existing engineering processes and contribute to improvements to drive up efficiencies. Present ideas across other areas and foster innovation.Analyse, remove, or mitigate dependencies across teams to enable speed and quality of delivery.Responsible in the preparation of production outputs and their planning in alignment to ESDLC standards. Vendor Data Management - reviewing the data handling practices from the vendor to ensure they adhere to the data protection regulation and best practices defined by Standard Chartered bank. People & Talent May also take on Chapter Leadership as long as he/she is an active practitioner in the craft of the Chapter that they lead; i.e., has full accountability to the growth of the Chapter, and not solely a line management responsibility.Employ, engage and retain high quality talent that the team is adequately staffed and skilled to deliver on business commitments.Work on upskilling of technical expertise in line with latest market trend.Mentoring and training the squad on technical skills.Work with Engineering Led to ensure the agreed blend and balance of in-house and vendor resources. Risk Management Mitigate delivery risks and issues, and ensure quality, affordability, and scope of delivery.Act as the risk control owner under the Group’s risk management framework at the appropriate level Regulatory & Governance Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g., SCB Governance Standards, ESDLC etc.).Display exemplary conduct and live by the Group’s Values and Code of Conduct. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Key stakeholders Sub Domain Tech Leads, Hive Leads, Architects, Product Owner Other Responsibilities Embed Here for Good and Group’s brand and values in the digital sales/commerce teamPerform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Skills And Experience Programming & Scripting-Shell Scripts, Python, PowershellOS – Linux/WindowsMonitoring Tools - Nagios, Splunk, PrometheusITSM - RemedyDatabase Development: mySQL, Oracle, SQL server etc Qualifications Bachelor's degree in computer science, Engineering, Information Technology, or a related field.Proven experience (10+ years) in Engineering Lead or similar role, supporting mission-critical systems and applications.Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels of the organizationContinuous improvement of processes and tools to address business and technology riskAbility to work with globally distributed teams and deliver required outcomeAbility to lead talented engineers to drive and implement changes and align to tech roadmapShould be SME in one or more domains in RetailStrong troubleshooting and debugging skills, with the ability to analyse complex issues and identify root causes.Experience with incident management tools and processes, and familiarity with ITIL or similar frameworks.Knowledge of operating systems (e.g., Linux, Windows), databases (e.g., SQL Server, Oracle, MySQL), and networking concepts.Familiarity with scripting languages (e.g., Shell, Python, PowerShell) for automation and troubleshooting tasks.Experience with monitoring and alerting tools (e.g., Nagios, Splunk, Prometheus) for system and application monitoring.Ability to work well under pressure in a fast-paced environment, with a focus on delivering high-quality support and maintaining system uptime.Willingness to participate in on-call rotations and off-hours support as needed. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.