Description Job Summary Achieve the MoM Business / Revenue targets as rolled out by CR Central Drive FUM qualified Priority & Premium NTBs Drive productivity across teams / job roles Drive ‘End of Period’ / Balance growth on NTB sourced Conversion of all leads provided, per Campaign basis Drive frontline to X-sell multiple products to clients / across teams Attachment of Insurance to Mortgage file Measures and Targets Achieve 100% MOM Business / Revenue targets as per budgets rolled out Achieve 100% of all NTBs sourced are FUM qualified as per segment criteria (PrB / PrM) Liability BDM - Drive per BDM NTB productivity as per scorecard / Nil Loggers - sub 10% any given month Mortgage BDM - Drive per BDM Mortgage Disbursal of 3 Cr. per month Achieve 100% of EOP targets and SA Avg. Balances Achieve 10% conversion of all Leads provided (CEMS / any Format), per Campaign Achieve 40% conversion of all NTBs to wealth ready (NTIS a/c) Achieve 80% activation of BDMs on Insurance every month Achieve 50% attachment of Insurance to Mortgage file Achieve 1 successful referral of ‘Asset’ file from Liability BDM and 1 ‘Direct’ file login from Mortgage BDM, per month Customer Experience / Conduct (15%) Description Key Responsibilities To deliver on FCRMP, ABC, AML & CDD standards Drive team to reduce TAT by reducing errors & bringing in process efficiencies Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling Ensure all MIS / reporting are done within TAT Ensure 100% completion of all Mandatory e-learnings within timelines for self and team Measures and Targets Minimal complaints from customers. To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS. Ensure complaints /sales errors/cancellations within the benchmark as required. Drive Retail Workbench adoption To ensure digital penetration in clients through usage of online statements, mobile banking and online banking Drive full AOC on all NTBs onboarded. Track / deliver sub 5% Nil / Low AOC waivers Measures and Targets Ensure span of control for all Team Managers are maintained COA to be within set benchmarks – All new sourcing to be done in adherence to the pricing parameters which are released by the products team Ensure timely vendor payments for all activities done for your team / region Liability - Drive Nil loggers sub 10% any given month Mortgage - Drive 20% Mortgage business through ‘Direct’ files every month Ensure / Deliver sub 5% Nil / Low AOC waivers for your region / team Sales Governance (15%) To deliver on FCRMP, ABC, AML & CDD standards Drive team to reduce TAT by reducing errors & bringing in process efficiencies Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling Embedding principles of Sales Governance in the Sales Value chain. This would involve: Understand and adhere to all sales policies & procedures Implement the HR standards in all channels being used. Ensure the premises H & S standards are as per standardized norms. Arm’s Length directives and processes are followed Compliance with regulatory requirements Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles. Ensure performance management process is followed. Ensure complete adherence to Principles & Policy of Treating Customers Fairly. Ensure adherence to all the customer outcomes required by Financial Services Authority. Ensure 100% completion of all Mandatory e-learnings within timelines for self and team Regulatory and Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. People Management (10%) Description Train staff to ensure implementation of product knowledge, soft skills and industry knowledge and ensure that they are updated on Bank initiatives. Second Line – Develop a strong 2nd line. Drive optimum span of control. Attrition – Control BDM / TM voluntary Performance Management Measures and Targets Positive feedback from team on internal surveys and open house sessions conducted Ensure attrition levels are within the required limits Control BDM / TM voluntary attrition levels at sub 10% on a rolling basis To Ensure 80% BDM and 100% TL participation for FLIP / Incentive Efficiency Management (10%) Description Headcount rationalisation Ensure optimum utilisation of Backend Staff COA for all the Product is as per set benchmarks Ensure all bills are sent on time and without escalations (payment of micro marketing bills) Track / Manage MoM BDM Productivity and Nil / Low AOC waivers Our Ideal Candidate Team Handling Meeting Target Acquiring NTB About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Generate revenue from customers through constant interaction and information dissemination of the markets and house views. Work closely with the RM and BM on sales strategy and improvement of quality and service standards. Cross-sell or pass leads for customer’s ancillary requirements through the RM. Maintain customer data confidentiality. Receive and place orders in the trading system ensuring adherence to customer authentication norms. Strive for a 100% error free record of dealing. Adhere in letter and spirit to the Do’s and Don’ts for dealers rolled out by the compliance dept. Attend to customer queries and complaints in a professional manner and in accordance with the policy on complaint management. Key Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills And Experience Technical Analysis Fundamental Research Margin Funding Book Relationship Management Broking Business Qualifications Education Graduate Certifications NISM SERIES 8 – F&O & NISM SERIES 7 - SORM Languages English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Minimise fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down. Key Responsibilities Manage and/or resolve alerts/cases: Responsible for monitoring various fraud detection queues and reports. Analyses and reviews trends and customer account activity to detect potential fraud situations. Makes outbound calls to verify potentially fraudulent activity Takes incoming calls on fraud issues from both internal and external sources. Analysis information for close, open or block of cards if necessary. Prepares reports, monitors progress and watches for any developing problems. Works with cardholders to verify legitimate usage and ensures that losses are minimized Timely completion of all activities assigned by people Manager Strategy Work closely with the Group Strategy and other stakeholders to manage Fraud Risk Provide inputs for setting of new/ targeted standards, fraud training & awareness Strong business acumen and deep knowledge and experience in the Fraud Risk domain Business Minimise fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down. Processes Apply comprehensive approach in dealing with all types of fraud. Analyses and reviews pattern and trends to prevent future frauds. Examines cases/accounts to check any fraudulent or erroneous information. Investigates and summarize the key points of the investigation with root cause. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Complete the day-to-day operations and ensure the BAU is completed without any escalations. Provide support to the UAT testing and suggestions to the system’s enhancement and process enhancement Follow the process to ensure the actions are taken on time to remediate or close the case. Timely communication of key information and trends to Supervisor / Top Management Risk Management Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis Ensure all Internal Fraud Detection policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures. Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards Governance Ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee’s forms part of the culture Accountable for satisfactory closure of issues / gaps arising from Audits, peer reviews and regulatory reviews for the areas of work. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Country FRM, Group Strategy, Contact center etc. Other Responsibilities A good understanding of systems / procedures. An understanding of the risk involved in various transaction types and account holder profiles Develop and maintain working knowledge of business/industry standards and practices. Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area. Maintaining high level of customer satisfaction by handling customer service issues without compromising on the assets of the bank. Profitability by implementing fraud control measures. Skills And Experience Stakeholder Management People Management Fraud Risk Management Governance Regulatory & Business Conduct Financial Services Industry Qualifications Bachelor’s degree/University degree with 3-5 years of minimum experience Relevant experience in a related role will be an added advantage. Consistently demonstrates clear and concise written and verbal communication. Ability to communicate fluently in English with clients Should be flexible in working in 24/7 rotational shift and making outbound calls About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets. Key Responsibilities Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls He/She is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace. Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank's Conduct Principles. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills And Experience Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Role Specific Technical Competencies Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary We are seeking an Agile Product Owner to lead a cross-functional team in designing, developing, and deploying Risk based Advisory solutions for our wealth and retail banking sectors. You will bridge business stakeholders, users, and technical teams to ensure Risk based Advisory solutions deliver maximum value and align with strategic goals. We are looking for talented individuals who can be effective leaders with functional and operational expertise. You must be a strong communicator who builds trust-based relationships within the squad and amongst stakeholders. To co-ordinate development and delivery of series of digital wealth for the Affluent segment To engage with Country Investment Advisors and other internal stakeholders to drive adoption and strategy of digital advisory tools. To assume end to end ownership of digital initiatives from ideation, design, development, and adoption. Leverage Risk engine capabilities on risk analytics, scenario analytics etc within Affluent digital advisory applications. To bridge vendor products and internal technology and build a best-in-class advisory platform, fully integrating investment ideas and portfolio fitness in the advisory journey for clients. To liaise with external providers, research and evaluate tools and products, and onboard and collaborate where suitable, to increase Digital Advisory efficiency and effectiveness. To stay abreast of industry developments related to investment advisory and portfolio construction and incorporate best practices where possible. Key Responsibilities Strategy Owns the product journey, vision across the entire product life cycle, from inception, validation, build, delivery, run & iteration. Maintains a commercial lens over the product, understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products, and drive its adoption. Creates a transparent, clear, and easy to understand product vision. Owns the WHY and ensure all members of the squad understand and embrace the vision & mission. The why should be closely aligned to the organization's overall goals and ambitions. Inspires the squad to continuously thrive in a growth mindset. Sets goals for the squad and create actions plans to target for timely delivery. Owns, maintains & constantly optimizes the product roadmap & product backlog. Business Gather requirements and feedback. Design and develop platform and supporting data sources/interfaces. Manage global enhancements book, roadmap, prioritization. Manage vendors, do joint design, and influence product direction. Integrate proprietary market views, assumptions and models. Oversee testing phases, deployments and releases. Collaborate with investments advisors in portfolio construction and advisory for clients. Engage internal stakeholders such as legal, governance, and country teams to ensure alignment. Drive adoption of the product. Embed Risk Analytics capability across Client & RM journeys across Affluent segment. Embed the portfolio analytics capabilities such as risk analytics, scenario analytics, simulation, stress testing and client preference-based portfolio optimization in affluent digital advisory journeys (Direct to Client and RM based digital platforms) Collaborate with Country WM, IA, Group Client Journey teams design effective and efficient journey for sub segments. Integrate with existing solutions and platform. Constantly take feedback, iterate and improve platform and adoption. Offer subject matter expertise on risk statistics, portfolio analytics and suitability. Evolve platforms strategically and enable business development. Research vendor offerings, evaluate and make best recommendations. Ensure collaboration, facilitate knowledge sharing and digital solutions across various teams to help embed a streamlined and digital advisory process in markets. Processes Clearly aligns squad OKRs & KPIs with stakeholders and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product. Communicates and embed the OKRs and KPIs into every aspect of the product life cycle. Identifies and maps the data sources required to validate and measure the performance of the features. Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics. Translate data insights into prioritized product improvements. People & Talent Coaches & mentor squad members to continuously uplift capability. Fosters a culture based on trust, psychological safety & collaboration. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Employ, engage and retain high quality people. Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders. Risk Management Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained. Identifies all risks and issues that may impact project viability. Track, manage and report them as per the Bank's standards. Governance Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role. Responsible for delivering effective governance within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively. Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank's risk appetite. Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank's Risk framework, in the identification, assessment, mitigation, control and monitoring of risk. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Investment Advisors, Team Heads, Relationship Managers, (PvB and Retail) Global WM Product Teams Global and Country Technology teams Product Owners across Digital Advisory and Client Journey Regional and Country CPBB heads Regional and Country WM Heads Country WM Product Heads Group, Regional and Country WM COO teams Global and country Legal & Compliance teams Global and Country Risk teams Other Responsibilities Do the right thing: Be brave, be the change; Think client; Live with integrity Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures Better together: See more in others; How can I help Build for the long term Qualifications Minimum 8 years of experience in wealth management and private banking MBA (Finance) or CFA or FRM strongly preferred. Through understanding of Wealth management value chain and good understanding of core processes such as investment advisory & management and WM product landscape (including Equities, Fixed Income, Funds, Structured Products and Alternatives). Quantitative and Statistical skills including experience with risk modelling, risk analytics, scenario analysis, Monte Carlo simulation, stress testing and client preference-based portfolio optimization. Experience in Risk Analytics, including VaR, Factor Risk models, Scenario Analysis. Worked with traders and portfolio managers for Risk Analytics, Scenario analysis and Portfolio optimization. Experience in Structured Products and Alternatives Risk modelling and Analytics. Understanding of Risk Based Advisory. Strong expertise in digital products and services in Wealth Management especially around Digital Advisory. 5+ years experience with agile delivery approaches (e.g. Scrum, SAFe), ideally working experience as a business analyst or similar role. Experience in client personalization, digital analytics and recommendation systems. Broad technology knowledge and comfort level, and history of successful matrix management while representing the wealth advisory business. 5+ years in Digital & technology implementations, preferably in a large wealth management organization, handling complex implementations. Experience in managing teams across a global organization with senior stakeholders in various locations. Experience with dealing with emerging technologies, proofs of concepts, driving pilots, and product evaluations utilizing innovative client engagement technology. Desired Agile Product owner training/certification 5+ years Product Delivery, Product Management or Product Owner Experience. Proven experience in Scrum or similar Agile development methodology. Be a self-starter that thrives in the face of challenge, clearing obstacles with a resourceful and creative approach to problem-solving. Understanding the Customer Experience design and user experience principle Expertise in external vendor and product management Skills And Experience Agile Product Owner Business Analysis Customer Experience design and user experience principle Scrum or similar Agile development methodology About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Strategy Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group's business strategy and model appropriate to the role Business Responsibilities related to the delivery of business and/or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates Processes Responsible for Revenue generation, portfolio Management, NTB acquisition, Cross Selling/Up Selling, Adhere to Compliances and processes People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them Key Responsibilities Governance Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills And Experience Communication Skills Product Knowledge Qualifications Education Any Graduate/Post Graduate(From Recognised University) Languages Hindi & English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Strategy Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group's business strategy and model appropriate to the role Business Responsibilities related to the delivery of business and/or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates Processes Responsible for Revenue generation, portfolio Management, NTB acquisition, Cross Selling/Up Selling, Adhere to Compliances and processes People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Key Responsibilities Risk Management Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them Governance Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Qualifications Education: Any Graduate/Post Graduate(From Recognised University) Languages: Hindi & English Skills And Experience Communication Skills Product Knowledge About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets. Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured) Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts Participate actively in branch sales planning to generate action plans for meeting targets The Candidate is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure high level of customer service in the Branch. Manage difficult customer situations Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Take responsibility for general reconciliation and control activities Find ways to improve operational efficiency and control costs to meet cost budgets Be multi-skilled to handle all kinds of transactions and services in the bank Key Responsibilities Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer Ensure the candidate is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. The Candidate must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills And Experience Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Good Sales exposure Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented Qualifications Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Strategy Ensure that all of the above services are delivered with accuracy and warmth Business Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness. Processes General Reconciliation and Compliance Activities at their level People & Talent Contribute to branch performance through referrals, efficient customer service, effective operations controls Risk Management Candidate is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Governance Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc Key Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Other Responsibilities Embed Here for good and Group’s brand and values in ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats). Skills And Experience Ensure that all of the above services are delivered with accuracy and warmth Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness. Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls Candidate is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc. Qualifications Graduate/ Post Graduate Anywhere between 1 - 4 years of overall experience Banking knowledge Understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Customer and Service Orientation About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.