Job Summary To achieve agreed individual financial and non-financial targets by acquiring, growing, and retaining profitable Retail Banking customers within acceptable risk parameters. Contribute toward achieving team's overall target and delivering optimal portfolio return. Collaborate and build effective partnerships with other RMs, team leaders, segment heads, as well as colleagues in CDD teams and partners in risk, compliance, other support functions, and product Key Responsibilities Strategy To achieve agreed individual financial and non-financial targets by acquiring, growing and retaining profitable Retail Banking customers within acceptable risk parameters. Contribute toward achieving team's overall target and delivering optimal portfolio return. Collaborate and build effective partnerships with other RMs, team leaders, segment heads, as well as colleagues in CDD teams and partners in risk, compliance, other support functions, and product. Business effectively generating new business identify prospects and convert in line with the Bank's appetite strategically formulating account plan provide client's needs-based solutions, structure appropriate credit facility, and execute various banking transactions proactively building trusted client relationships maintain a portfolio of active and growing customers Processes Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes. Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level. Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis incorporating infrastructure requirements and ensuring that they are fit-for-growth. Conduct regular and timely customer due diligence (CDD) reviews Ensure CDD profiles are error free for timely sign off Follow and comply with AML CDD policies and procedures where applicable Identify KYC issues, provide solution or escalate to line manager if necessary Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures People & Talent Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Risk Management Abide by appropriate frameworks to guarantee that business is carried out within the Group's risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders. Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM). Abide by the Group's values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees. Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees. Do what is right in order to avoid reputational risks and operational losses. Governance Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation Ensure adherence with the following Regulatory Compliance policies and processes (as is applicable): Anti-Money Laundering (AML) and all applicable money laundering prevention procedures Client Due Diligence & Related Periodic Reviews Client Suitability Standards Treating Customers Fairly Approval & review of Credit Applications Maintain Documentary standards Data Confidentiality Cross-Border Policy Sanctions Environmental and Social Risk Management (ESRM) Anti-Bribery and Corruption (ABC) Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Engage with all audit report findings and ensure feedback is acted upon Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank's Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Skills And Experience University Graduate Minimum [4] years of relevant experience in serving business/commercial/corporate clients. Experience in servicing international businesses under the cross-border context is a plus Excellent financial analysis skills and ability to assess client creditworthiness and key risk considerations / mitigations Sound product knowledge on trade, cash, lending and FX and strong understanding of local industries, supply/value chains and market environment Knowledge of operational procedures, documentation requirements, banking practices and regulations related to retail banking Firm in all business guidelines and compliance issues Sound knowledge of financial markets and investment products Outstanding communication and presentation skills Role Specific Technical Competencies Communication Sales & networking About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. About Wealth And Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world's fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. Key Responsibilities Provide outstanding client experiences. Organised, follow-up leads, complete and record appointments, close customer requests Support our clients to meet their financial needs, as they progress through their career and life-stages. Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. Keep abreast of market trends, new product offerings and the latest campaigns. Skills And Experience Banking knowledge and sales experience. Excellent communication, interpersonal and relationship building skills. Ability to learn new products and services quickly. Market awareness and benchmarking. Management information. Work in a flexible and agile way. Courageous, creative, responsive, and trustworthy. Thrives in an international environment. Enjoys being in a team, engaging with co-workers. Motivated self-starter, identifying opportunities. Maintains a high standard of personal conduct and lives our valued behaviours. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets. Key Responsibilities Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured) Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts Participate actively in branch sales planning to generate action plans for meeting targets He/She is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times. Ensure high level of customer service in the Branch. Manage difficult customer situations Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Take responsibility for general reconciliation and control activities Find ways to improve operational efficiency and control costs to meet cost budgets Be multi-skilled to handle all kinds of transactions and services in the bank Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills And Experience Communication Skill Relationship Management Sales About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary Background and Strategy Programme Iris is a strategic multi-year Regulatory Reporting programme that would provide SCB with a regulatory reporting system fit for future growth of the bank in an evolving regulatory landscape. The programme aims to provide a platform that strengthens governance and controls, improve data quality and optimises the end-to-end regulatory reporting process. The Data workstream of Iris is stood up to implement the strategic data sourcing minimising manual touchpoints / end use computing needs focusing on ensuring the availability, accuracy, completeness and the integrity of the data used for regulatory reporting by implementing robust data governance practices, data quality controls and data lineage tracking. Leveraging on the data that the strategic Aspire sub-ledger and general ledger consumes as well as the golden sources with enhanced control and standards is a key delivery of the data work stream, and this role will be critical in defining the design of the sourcing landscape and delivering the changes, working alongside key stakeholders across business, technology and vendor partners. Senior Data Analyst Is Responsible For The Following Work with the data sourcing analysts to ensure that all the business requirements are thoroughly analysed, gaps identified, and an executable functional specification are delivered. Drive the functional design of the data sourcing landscape and lead the delivery of the sourcing changes across the GCFO landscape ensuring that the Aspire/GCFO first principles and data strategy is adhered. Collaborate with CDO and upstream data source teams to ensure the required changes are implemented in line with key delivery timelines. Run regular delivery huddles, governance and prepare for necessary refinement forums. Articulating, prioritizing and delivering key changes across the sourcing landscape focusing on evolving data controls framework. Contribute to overall GCFO data strategy and solutions design including the design and data products framework. Key Responsibilities Strategy The Data workstream of Iris focuses on designing and implement the strategic data sourcing minimising manual touchpoints / end use computing needs focusing on ensuring the availability, accuracy, completeness and the integrity of the data used for regulatory reporting by implementing robust data governance practices, data quality controls and data lineage tracking. Define and implement the strategic sourcing landscape with clear alignment to Data Strategy principles and Iris delivery timelines. Business Work closely with upstream business functions and CDO to clearly articulate the incremental sourcing requirements and track and monitor the delivery Work with multiple technology squads and ensure that the design and interoperability of all the component parts are clearly understood and aligned to wider delivery approach Understanding and knowledge of Capital calculations and reporting landscape Be a fearless leader in driving the adoption and associated operational benefits of the strategic technology. Proactive in seeking regular assurance that the teams are performing to an acceptable risk and control standard. Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees. Include all necessary internal, legal and regulatory controls through the development of Global Finance requirements. Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group's ability to remain within risk appetite. Processes Understand the Capital Calculation & Reporting Processes, Upstream business functions and critical process OLAs Oversee the remediation activity and review for Data Governance. Ensure integrity and quality of DQMF artefacts produced by TTO Teams. Optimizing current business model and enabling business benefit materialization through straight-through processing People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage, and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management Reinforce an effective and exemplary risk and control culture and further strengthen the control environment, ensure that specialist knowledge and skills are assigned to relevant needs. Act to minimize operational loss and audit failures and take proactive measures to respond to matters arising and identify and manage forward looking risks. Work with relevant teams to identify and mitigate identified operational risks in their areas. Through assignment of direct and indirect reports, establish and maintain an appropriate framework and procedures for monitoring, identifying, measuring, assessing, reporting and managing compliance, regulatory, financial crime, operational and reputational risks. Governance Embed the Group's values and code of conduct in the Global Finance Technology teams to ensure adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employees form part of the culture. Ensure compliance with all salient SCB governance frameworks where there are direct touchpoints with them or any subsequent downstream influence from the Global Finance Technology Team.a Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead by example as a member of the Finance & Treasury Data Governance Team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders GCFO COO Management & Leadership Team Project IRIS Programme Stakeholders Business Functions Data and Tech teams across CIB and WRB Business Finance Leads Chief Data Office (CDO) TTO Finance and Functions GCFO Programme Management Office (PMO) Qualifications Must Have: Strong experience in business analysis and/or data analysis of complex architecture landscape Experienced in data controls, strategy and quality assurance to ensure accuracy and reliability of analyses Strong track record of functional design and delivery in transformation projects Problem-solving abilities creativity for generating innovative solutions. 10+ years of relevant experience combined in Agile and traditional Project delivery methodologies. Ability to work proactively, independently when necessary and displays strong initiative. Proven track record in financial or data-intensive application design Excellent communication and presentation skills Consistently high performer and excellent role model of the Banks core values High levels of energy and drive, willingness to work hard Pragmatic team player with attention to detail Experience in working in multicultural teams Excellent stakeholder management and communication skills Preferred Exposure to Big Data and Relational Database technologies / platforms Exposure to business architecture principles and methods 5-10 years of relevant experience in Product Control / Business Performance Management roles Exposure to data management - critical data elements, DQMF and data governance Familiarity with database concepts and SQL Skills And Experience Data Analysis and Governance Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division in the organization Data Strategy & Solutions Knowledge of tools and techniques of data Strategy & Solutions and the ability to develop and maintain an organization's data in order to meet business requirements Project Planning and Agile Project Management Management of project scope Management of project financials Identification & Management of project Risk/Assumptions/Issues/ Dependencies Communication and presentation skills Understanding of Bank systems architecture System Development Life Cycle End User testing About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary The Assistant Relationship Manager is the pivotal relationship in the RM team responsible for delivering exceptional client account management. The manager is responsible for proactively managing the client account on all day-to-day maintenance activities to ensure the highest level of client service and relationship health. The ARM supports the GAMs, RAMs or FAMs on an aligned client portfolio to ensure strong client delivery execution. Key Responsibilities Business Provide direct support to the RM by proactively: Helping to prepare Account Plans, client briefing notes for senior management discussions, input to RCAF / GCAF Joining client visits (as appropriate) and ensuring client discussions are documented via call reports in WorkBench Reviewing client profitability and opportunity to increase customer utilization – drive incremental business from the existing groups, seek potential new clients from existing groups Liaising with CMF and Credit Analyst teams to ensure seamless client onboarding and credit monitoring Actively engaging and collaborating with Clients, RMs and Product Partners to understand and respond to any issues relating to the ongoing account maintenance, including highlighting any unusual utilization patterns to coverage teams. Effectively partnering with CMF, CA, Legal, Compliance, Operations and Servicing teams as required to ensure client expectations are met or exceeded Where there are client account maintenance related issues / concerns, ensure resolution and escalate to the CM Team Lead / Head as appropriate Co-ordinate and liaise with FAM's to support network business Processes Documentation: Credit (existing deals – Renewals/Amendments) & Other Manage the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business. Engage and coordinate with Legal & Compliance, Credit, IMO and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary Risk Management Support the RM in reviewing client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile Ensure deeper understanding on credit risk including default risk and fraud risk Ensure data quality of all AML and Credit documents/files meets CCIB standards to facilitate RM's decisions on risk acceptance Escalate any identified Operational Risk issues to the CM Head/Lead or BORM Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes Governance Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. To achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Adhere to local regulator, RBI prescribed responsibilities Key stakeholders Internal Credit Analyst Product Partners Key functional partners ie IMO, Credit, Risk, FCC, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Marketing Country Leadership team External Clients Legal firms, Audit firms Auditors Other Responsibilities Embed Here for good and Group’s brand and values in India Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Qualifications Minimum Bachelor(s) Degree / MBA / CA Experience of 3-4 years in Corporate Banking In-depth knowledge of banking products, services and delivery channels Informed in market competition, industry practices and regulations for business banking Strong analytical, problem solving, networking and financial management skills Skills And Experience Understanding of processes Ability to understand the processes of the Bank for effective client servicing. Monitoring Ability to monitor accounts closely to ensure – (i) fast turnaround on deals (ii) closure of issues within agreed timeframe and (iii) no slippages / impairments Effective Communication Both oral and written in a clear and concise manner as job involves interacting with Client as well as various internal stakeholders Understanding of processes Ability to understand the processes of the Bank for effective client servicing. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary NA Key Responsibilities NA Skills And Experience NA Qualifications NA About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary Strategy To lead, grow, develop and manage the Investment Services business in the allocated territory. The WS will be responsible for driving the Investment Services business through the Various Segment of the Bank where customer relationships are managed by Relationship Managers. The Role of the WS will be of a product specialist engaged in offering detailed information on various third party investment products distributed./ referred by the Bank. Business Build the Investment Services (IS) business so as to achieve leadership position in the region. Drive the Investments business through the segment/channel teams. Constantly update the segment/channels on the markets and our house views. Coach the RMs on the various investment products and processes. Periodic review of product performance availed of by the customers through us. Provide inputs to customers/RM’s on products / transactions. Build and deepen relationships with internal stakeholders. Ensure customers and the various Segments view IS as a value proposition. Manage product providers at a local level Optimally use the sales model and maximize sales and AUMs from the allocated territories. Suggest innovative products and product bundles to the product team based on market/customer needs. Ensure acceptance among all stakeholders. Integrate into the Premium Segment set up in the allocated branches. Processes Ensure the stringent adherence to sales and operational processes People & Talent Proven track record in distribution/ referral of mutual funds and complex investment products Good understanding of the dynamics of the financial services market, financial markets and specialist knowledge of investment products like mutual funds, portfolio management services, structured products, and alternate investment products like private equity funds, real estate funds etc Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders CR Team Skills And Experience Market Knowledge Excel Skills Qualifications Minimum Qualification should be post graduation. Candidate should be AMFI certified About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary This role is within Business Banking for Credit analyst is for Analyse financials, banking and other credit related activities Assessment of documentation provided for sanctioning of facilities Monitoring of post sanction condition compliance in time bound manner. Coordinating with various stakeholders for sanctioning of facilities including internal and external stakeholders. Day-to-day monitoring of MIS and control of the relationships i.e. accesses, deferrals, past dues 100% commitment to code of conduct Timely completion of assigned mandatory e-learning’s Portfolio management support for coordinating with CRC/SME ops Astar compliance as per guidlines 100% commitment to code of conduct Timely completion of mandatory e-learning’s Strategy Responsible for the portfolio quality and risk including zero tolerance/ KYC. Meeting client time to time and check customer performance, discuss debtors stretch and probability of enhancement and other required products. Ensure to have OPAC (Operating Account) criteria satisfied, for example, Quarterly Churning in accounts, Tracking HV transactions and informing client time to time if churning not routing through us. In case of multiple banking proportionate churning to be checked. Client servicing through the Bank’s “Outserve” mode with the aim of Customer delight Key Responsibilities Business Support Relationship Managers in handling a group of relationships to meet revenue and profit targets for these relationship Handle deals, together with the RM, from concept to completion with particular emphasis on transaction structuring and documentation Support RM for NTB clients to onboard where there is a scope of Trade and Bundles FX To maintain close rapport with clients and provide quality service Prepare high Quality Business Credit Applications with minimum subsequent rework and time. Processes Support RM Daily Annotation of the transaction as per the DOI, Respond on Transaction Monitoring, SAR, RFI, CDD actionable timely closure within TAT. No pendency. Review and closure of ASTAR items, covenants, deferrals, Pending Documents with in TAT People & Talent Ensure no overdue and all covenants like Stock and Book Debt Statement/Stock Audit/NPA reporting / Exchange of Information in case Multiple Banking complied with Risk Management Reporting of deteriorating credit risks in his/her portfolio and ensuring that necessary steps Prompt recognition is taken to minimize loss to the Bank Renewals of the accounts to be done in timely or any extension required then prior to BCA expired approvals to be taken, Fx Past due and MTM/Grading and actionable as per GPN and comply as per the country regulatory. Governance 100% commitment to code of conduct Timely completion of mandatory e-learning’s Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders BB RMS – Agri & BWC Central Team – Agri & BWC CI Team External vendors CRC/Ops Policy ECDD Other Responsibilities Embed Here for good and group’s brand and values in India – Business banking team Perform other responsibilities assigned under group , country, Business or functional policies and procedures. Multiple functions (double hats) Skills And Experience Computer proficiency Credit Analysis Stakeholder Management Knowledge of SME Lending Products Qualifications Graduate plus About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary Assist assigned RMs to achieve financial targets by providing strong support to them. Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and the regulations. Ensuring high quality customer service to PVB clients. Ensuring internal and external compliance on all transactions. Assist in deepening existing client relationship through excellent customer service. Manage CDD (RBI & Periodic) reviews process within the prescribed timelines. Strategy Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guideline. Provide professional accurate and timely support to client Advisors. Provide prompt, efficient and courteous service to PVB customers. Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs. Manage the preparation of Client Due Diligence (CDD) reviews and ensure deadlines are met, and timely follow up of issues raised. Liaising with other Departments where necessary, promptly inform Client Advisors and the management team of any client complaints including resolution with service levels and accurate input. onto the Complaints Database. Deal with and process payments, deposits, and credit card applications accurately and within deadlines and follow up with any queries. Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints. Ensure the candidate is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. The Candidate must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Key Responsibilities Call Backs to clients to verify high value payments, change of addresses, enquiries and various administrative matters as per the current process and guideline from time to time. Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients. Deal with Account Opening documentation and queries as required, ensure client files are updated with the relevant documents as per prescribed norms. Ensure compliance to BCSBI, Treating Customer's Fairly standards are consistently met. Keep up to date with existing and new SCB Private Bank products. Keep up to date with new developments in banking, financial and SCB investment products and services. Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections. Responsible for health and safety for all. As part of the Health and Safety guidelines you should take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace. Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage other to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace. Processes Measured indirectly by the success of the Relationship Managers, AUM and revenue goals. CDD- Completion of documentation and adherence to local and group compliance issues Adherence to regulatory and Group compliance issues Number of client complaints and compliments received about the direct service offered. Successful completion of all accreditation tests and mandatory e-learning Minimising operational losses and P & L claims Client satisfaction survey results Timeliness of submission-Client instructions and AO/PRs Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders External clients Client Advisors Investment advisors Manager Client Service Compliance Operations Risk Control and Supervision Skills And Experience Banking services Wealth Management services Soft skills like Communication, Interpersonal System – Word / Excel / PPT Qualifications Graduate/ Postgraduate Customer Orientation and service focus Anywhere between 4-5 years of overall experience, preferably in a Client Service role General Banking Knowledge, understanding of front and back-office processes and procedures, preferably in a Private Bank Client service role. Good Interpersonal Skills Strong Verbal and Written Communication Skills Ability to work under pressure and meet tight deadlines. Team player. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. About Wealth And Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. Key Responsibilities Provide outstanding client experiences. Organised, follow-up leads, complete and record appointments, close customer requests Support our clients to meet their financial needs, as they progress through their career and life-stages. Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. Keep abreast of market trends, new product offerings and the latest campaigns. Skills And Experience Banking knowledge and sales experience. Excellent communication, interpersonal and relationship building skills. Ability to learn new products and services quickly. Market awareness and benchmarking. Management information. Work in a flexible and agile way. Courageous, creative, responsive, and trustworthy. Thrives in an international environment. Enjoys being in a team, engaging with co-workers. Motivated self-starter, identifying opportunities. Maintains a high standard of personal conduct and lives our valued behaviours. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Key Responsibilities Strategy Understand the requirements, create and document test cases to cover various scenarios, including functional, non-functional, and regression Testing SuccessFactors HR application experience across HR Modules Works closely with stakeholders & country SPOCs/Business to assess the nature of changes and metrics. Take full ownership on E2E testing, including defect management. Good experience in Agile Methodology and usage of ADO Work closely with developers to understand issues, validate fixes, and improve software quality. Creating and Maintaining Test Documentation: Assess aspects like performance, security, usability, and reliability. Business Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, in team and across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Processes Need to understand the testing process and good knowledge on E2E testing life cycles, including ADO management Risk Management Ensure solution design addresses key requirements across various risk frameworks, and support the project team in preparing materials for appropriate Risk & Governance submissions & committees. Ensure HR Services deliver effective management of operational risks in compliance with applicable internal policies, external laws and regulations at a global level. Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising, identify and manage forward looking risks. Embed the Group’s values and code of conduct across the team and larger function. Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the appropriate Risk Committees Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders HR Leadership Team GPS, GPO, HRSD Skills And Experience Testing Methodologies and Processes Azure ADO E2E Test Management System Knowledge of Agile and Scrum Methodology Familiarity on Testing Types Automation Skills on Selenium Software Development Life Cycle (eSDLC) Good understanding on SuccessFactor and FG Recruitment Modules & Lifecycle Qualifications Bachelor's degree with 5+ years relevant experience in core Testing, including managing defect management in tools like ADO About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary The Sub Domain IC Delivery Lead is the single point of accountability for all Incremental Change (IC) initiatives within the Product Enablement sub-domain. This senior leadership role is responsible for end-to-end delivery ownership, strategic execution, and governance of the IC backlog in collaboration with multiple HiVE Leads, Solution Architects, and Product Area Leads. The ideal candidate will bring deep technology delivery expertise, a strong understanding of banking technology ecosystems, and the ability to manage complex cross-functional programs while maintaining adherence to governance, risk, and control frameworks. Key Responsibilities Strategy Define and own the Technology Strategy and Roadmap for Incremental Change (IC) within the Product Enablement sub domain. Ensure strategic alignment of IC backlog with overall business priorities and technology transformation goals. Partner with Domain Architects and Hive Tech Leads to align technology modernization, obsolescence remediation, and platform improvements with strategic outcomes. Drive efficiency and innovation through adoption of DevOps, automation, and continuous improvement practices. Maintain a forward-looking view of emerging risks, dependencies, and technology shifts impacting delivery execution. Business Act as the Single Point of Contact (SPOC) for IC Delivery across Product Enablement, representing technology in all business and control forums. Collaborate with Business Product Owners, Product Area Leads, and Hive Leads to define clear delivery objectives, outcomes, and success measures. Partner with stakeholders (Technology & Business) to ensure delivery of right-fit, value-driven solutions aligned with business demand. Ensure proactive communication and reporting of delivery progress, risks, and achievements through transparent mechanisms (ADO as golden source). Achieve measurable delivery outcomes including: 95% vulnerabilities closed within SLA. 30% reduction in CRISP backlog YoY. <2 delayed obsolescence remediation items per year. Processes Establish and enforce standardized delivery processes for IC execution across all teams. Ensure all ICs are logged, tracked, and reported in ADO with complete visibility into progress, dependencies, and controls. Embed continuous improvement by identifying process gaps, streamlining governance reporting, and automating tracking where feasible. Drive adherence to Enterprise SDLC, ICS, and ESDL standards to ensure consistent, high-quality delivery. Partner with Solution Architects to ensure design alignment and signoffs for IC items impacting core platforms. Conduct retrospectives, lessons-learned reviews, and metrics-driven analysis to continuously uplift delivery maturity. People & Talent Build and lead a high-performing IC delivery team with a culture of accountability, transparency, and collaboration. Foster an environment of psychological safety, open feedback, and innovation that empowers individuals to grow. Coach and mentor Hive Tech Leads and team members to strengthen delivery discipline, stakeholder engagement, and technical acumen. Promote cross-Hive collaboration and knowledge sharing to resolve dependencies and accelerate execution. Recognize and celebrate IC delivery successes through regular communication and sub-domain updates. Risk Management Proactively identify, assess, and mitigate delivery risks, assumptions, and dependencies throughout the IC lifecycle. Ensure timely closure or extensions (if applicable) of CRISPs, with zero overdue items. Maintain risk registers with forward-looking visibility and track remediation actions to closure. Drive timely vulnerability remediation and obsolescence management, ensuring compliance with defined SLAs. Rapidly escalate deviations from standards or controls with options and recommendations for resolution. Contribute to bi-weekly and monthly risk forums, providing clear risk narratives and progress updates. Governance Ensure full compliance with bank controls, risk frameworks, and audit requirements—no deviations permitted. Represent Product Enablement IC Delivery in key governance forums: Monthly HIVE Technology Risk & Governance Meeting Product Enablement Refinement Forum & Regulatory Initiative PgSC CIB DC & CP IC Governance Forums chaired by the central team Maintain transparent and accurate reporting through ADO as the single source of truth. Lead weekly progress reviews and fortnightly vulnerability/CRISP reporting sessions with stakeholders. Ensure cross-Hive and cross-domain dependency management and timely escalation of structural blockers. Drive governance reporting improvements, ensuring clarity, consistency, and actionable insights for senior management. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Collaborate with Technology Risk, Cyber Security, Compliance, Enterprise Programs, and Cross-Hive Tech Leads. Build a culture of trust, collaboration, and transparency within the IC delivery teams. Drive alignment across Hives to ensure seamless cross-product delivery and shared accountability. Ensure timely escalation and resolution of delivery impediments with clear options and risk analysis. Contribute to Sub Domain IC Progress Updates and Weekly Communication packs highlighting successes, risks, and insights Qualifications Education-Bachelor’s or master’s degree in computer science, engineering, or related field. Certifications-Certification in project/program management (pmp, pgmp, prince2) or agile delivery (scrum master, safe). Skills And Experience Participates in development of multiple or large software products and estimates and monitors development costs based on functional and technical requirements. Delivery Experience as Tech Project manager and analysis skills Contrasts advantages and drawbacks of different development languages and tools. Expertise in RDBMS solutions (Oracle, PostgreSQL) & NoSQL offerings (Cassandra, MongoDB, etc) Experience in distributed technologies e.g. Kafka, Apache MQ, RabbitMQ etc. will be added advantage Conducts walkthroughs and monitors effectiveness and quality of the development activities. Strong knowledge in application integration using Web Service (SOAP/REST/GRPC) or Messaging using JMS. Ability to design and build smart, scalable, reliable solutions with tight deadlines Strong knowledge about design patterns and development principles, microservices architecture Good hands-on Data structure and Algorithms. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Key Responsibilities Strategy Awareness and understanding of the Group’s business strategy and model appropriate to the role. Business Knowledge of Custody operations, Securities Settlements, Corporate Actions, Financial Market Operations. Knowledge of Agent banking, Sub Custody operations and clearing will be an added advantage. Processes To authorize and control the dispatch of the outgoing messages related to Corporate Action in CAPE. To notify the client of any Corporate Action event by means of SWIFT / Fax / e-mail / S2B or any other mechanism as may be specified in the DOI. To authorize responses to sub-custodians on the option being exercised based on the response received from the clients and to debit / credit the clients account for disbursement processing. To authorise proper collection and disbursement of resultant entitlements from corporate action events. To authorise vouchers or Swift messages for Transfer of funds from and to Nostro accounts and transfer of funds across accounts based on the underlying instructions. To perform investigation of all types of breaks relating to Cash and Securities and all other Inventory reconciliation outstanding / exceptions relating to Corporate Actions Ensure all timelines are met with accuracy as per agreed SLA. Managing the team members effectively, knowledge sharing among team members & developing individual skills of all team members. Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI. Ensure a continual drive towards automated control processes. Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues. To ensure successful completion of BCP/DR test at required frequencies. To escalate issues as they occur and coordinate communication to senior stakeholders. Manage the performance and development of staff across the unit. Co-ordinate various testing in respect of new application and processes relating to Corporate Action activities and check reports for confirmation and sign-off. Handling Internal and External Auditors and clarifying all queries in a timely manner. Managing KCSA related queries, Timely updation of volumes in PS tool and encouraging active participation in CSR activities. To support Migration of the new activities. Complete all mandatory e-learning as and when it required. People and Talent Collaborative skills and should be able to work with staff across locations and grades. Risk Management To ensure all control/operating procedure and documentations are properly followed. To ensure compliance to all established procedures, regulations and the Group Guidelines. To keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication. Governance In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. Key Stakeholders Business partners across countries, Central operations, GBS SSO Management team and Larger SSO team. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills And Experience Spot Opportunities Communication Collaborate Deliver Sustainably Achieve Results Solve Problems Qualifications 3 to 5 years of relevant work experience in the following areas: Excellent oral / written communication skill/ good system skills. Worked in corporate action processing team and have experience in approving the transactions. Knowledge of various types of corporate action and swift message formatting Knowledge of allied products like Settlements, Fund services and reference data will be an added advantage. Should be able to handle small teams. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary Business Achieve personal sales target Segment focus, customer focussed needs-based selling Being a Priority Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Liabilities, Insurance and Investment for such customers as mandated by the Bank. It will also involving deepening these relationships by cross-selling various product Risk Management Conduct CDD, MLP & TCF diligently Zero tolerance – Fraud, Mis-selling Attend training, acquire knowledge and apply to job function Adhere to all policies, guidelines and procedures, comply with local regulatory requirements To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Skills And Experience Business – Market Knowledge Business – Products and Processes FM – Products – Bonds and Loans Qualifications Substantial experience in the banking industry, including demonstrated success in a similar role. Must possess sharp business / sales acumen, excellent interpersonal skills and multi-cultural awareness and sensitivity. Ability to work with geographically dispersed and highly varied stakeholders At least 2-3 years of relevant experience across CASA sales in the region About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary Business Achieve personal sales target Segment focus, customer focussed needs-based selling Being a Priority Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Liabilities, Insurance and Investment for such customers as mandated by the Bank. It will also involving deepening these relationships by cross-selling various product Risk Management Conduct CDD, MLP & TCF diligently Zero tolerance – Fraud, Mis-selling Attend training, acquire knowledge and apply to job function Adhere to all policies, guidelines and procedures, comply with local regulatory requirements To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Skills And Experience Business – Market Knowledge Business – Products and Processes FM – Products – Bonds and Loans Qualifications Substantial experience in the banking industry, including demonstrated success in a similar role. Must possess sharp business / sales acumen, excellent interpersonal skills and multi-cultural awareness and sensitivity. Ability to work with geographically dispersed and highly varied stakeholders At least 2-3 years of relevant experience across CASA sales in the region About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary Business Achieve personal sales target Segment focus, customer focussed needs-based selling Being a Priority Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Liabilities, Insurance and Investment for such customers as mandated by the Bank. It will also involving deepening these relationships by cross-selling various product Risk Management Conduct CDD, MLP & TCF diligently Zero tolerance – Fraud, Mis-selling Attend training, acquire knowledge and apply to job function Adhere to all policies, guidelines and procedures, comply with local regulatory requirements To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Skills And Experience Business – Market Knowledge Business – Products and Processes FM – Products – Bonds and Loans Qualifications Substantial experience in the banking industry, including demonstrated success in a similar role. Must possess sharp business / sales acumen, excellent interpersonal skills and multi-cultural awareness and sensitivity. Ability to work with geographically dispersed and highly varied stakeholders At least 2-3 years of relevant experience across CASA sales in the region About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary Minimise fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down. Key Responsibilities Manage and/or resolve alerts/cases: Responsible for monitoring various fraud detection queues and reports. Analyses and reviews trends and customer account activity to detect potential fraud situations. Makes outbound calls to verify potentially fraudulent activity Takes incoming calls on fraud issues from both internal and external sources. Analysis information for close, open or block of cards if necessary. Prepares reports, monitors progress and watches for any developing problems. Works with cardholders to verify legitimate usage and ensures that losses are minimized Timely completion of all activities assigned by people Manager Strategy Work closely with the Group Strategy and other stakeholders to manage Fraud Risk Provide inputs for setting of new/ targeted standards, fraud training & awareness Strong business acumen and deep knowledge and experience in the Fraud Risk domain Business Minimise fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down. Processes Apply comprehensive approach in dealing with all types of fraud. Analyses and reviews pattern and trends to prevent future frauds. Examines cases/accounts to check any fraudulent or erroneous information. Investigates and summarize the key points of the investigation with root cause. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Complete the day-to-day operations and ensure the BAU is completed without any escalations. Provide support to the UAT testing and suggestions to the system’s enhancement and process enhancement Follow the process to ensure the actions are taken on time to remediate or close the case. Timely communication of key information and trends to Supervisor / Top Management Risk Management Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis Ensure all Internal Fraud Detection policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures. Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards Governance Ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee’s forms part of the culture Accountable for satisfactory closure of issues / gaps arising from Audits, peer reviews and regulatory reviews for the areas of work. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Country FRM, Group Strategy, Contact center etc. Other Responsibilities A good understanding of systems / procedures. An understanding of the risk involved in various transaction types and account holder profiles Develop and maintain working knowledge of business/industry standards and practices. Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area. Maintaining high level of customer satisfaction by handling customer service issues without compromising on the assets of the bank. Profitability by implementing fraud control measures. Skills And Experience Stakeholder Management People Management Fraud Risk Management Governance Regulatory & Business Conduct Financial Services Industry Qualifications Bachelor’s degree/University degree with 3-5 years of minimum experience Relevant experience in a related role will be an added advantage. Consistently demonstrates clear and concise written and verbal communication. Ability to communicate fluently in English with clients Should be flexible in working in 24/7 rotational shift and making outbound calls About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary Generate revenue from customers through constant interaction and information dissemination of the markets and house views. Work closely with the RM and BM on sales strategy and improvement of quality and service standards. Cross-sell or pass leads for customer’s ancillary requirements through the RM. Maintain customer data confidentiality. Receive and place orders in the trading system ensuring adherence to customer authentication norms. Strive for a 100% error free record of dealing. Adhere in letter and spirit to the Do’s and Don’ts for dealers rolled out by the compliance dept. Attend to customer queries and complaints in a professional manner and in accordance with the policy on complaint management. Key Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills And Experience Technical Analysis Fundamental Research Margin Funding Book Relationship Management Broking Business Qualifications Education Graduate Certifications NISM SERIES 8 – F&O & NISM SERIES 7 - SORM Languages English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Description Job Summary Achieve the MoM Business / Revenue targets as rolled out by CR Central Drive FUM qualified Priority & Premium NTBs Drive productivity across teams / job roles Drive ‘End of Period’ / Balance growth on NTB sourced Conversion of all leads provided, per Campaign basis Drive frontline to X-sell multiple products to clients / across teams Attachment of Insurance to Mortgage file Measures and Targets Achieve 100% MOM Business / Revenue targets as per budgets rolled out Achieve 100% of all NTBs sourced are FUM qualified as per segment criteria (PrB / PrM) Liability BDM - Drive per BDM NTB productivity as per scorecard / Nil Loggers - sub 10% any given month Mortgage BDM - Drive per BDM Mortgage Disbursal of 3 Cr. per month Achieve 100% of EOP targets and SA Avg. Balances Achieve 10% conversion of all Leads provided (CEMS / any Format), per Campaign Achieve 40% conversion of all NTBs to wealth ready (NTIS a/c) Achieve 80% activation of BDMs on Insurance every month Achieve 50% attachment of Insurance to Mortgage file Achieve 1 successful referral of ‘Asset’ file from Liability BDM and 1 ‘Direct’ file login from Mortgage BDM, per month Customer Experience / Conduct (15%) Description Key Responsibilities To deliver on FCRMP, ABC, AML & CDD standards Drive team to reduce TAT by reducing errors & bringing in process efficiencies Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling Ensure all MIS / reporting are done within TAT Ensure 100% completion of all Mandatory e-learnings within timelines for self and team Measures and Targets Minimal complaints from customers. To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS. Ensure complaints /sales errors/cancellations within the benchmark as required. Drive Retail Workbench adoption To ensure digital penetration in clients through usage of online statements, mobile banking and online banking Drive full AOC on all NTBs onboarded. Track / deliver sub 5% Nil / Low AOC waivers Measures and Targets Ensure span of control for all Team Managers are maintained COA to be within set benchmarks – All new sourcing to be done in adherence to the pricing parameters which are released by the products team Ensure timely vendor payments for all activities done for your team / region Liability - Drive Nil loggers sub 10% any given month Mortgage - Drive 20% Mortgage business through ‘Direct’ files every month Ensure / Deliver sub 5% Nil / Low AOC waivers for your region / team Sales Governance (15%) To deliver on FCRMP, ABC, AML & CDD standards Drive team to reduce TAT by reducing errors & bringing in process efficiencies Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling Embedding principles of Sales Governance in the Sales Value chain. This would involve: Understand and adhere to all sales policies & procedures Implement the HR standards in all channels being used. Ensure the premises H & S standards are as per standardized norms. Arm’s Length directives and processes are followed Compliance with regulatory requirements Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles. Ensure performance management process is followed. Ensure complete adherence to Principles & Policy of Treating Customers Fairly. Ensure adherence to all the customer outcomes required by Financial Services Authority. Ensure 100% completion of all Mandatory e-learnings within timelines for self and team Regulatory and Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. People Management (10%) Description Train staff to ensure implementation of product knowledge, soft skills and industry knowledge and ensure that they are updated on Bank initiatives. Second Line – Develop a strong 2nd line. Drive optimum span of control. Attrition – Control BDM / TM voluntary Performance Management Measures and Targets Positive feedback from team on internal surveys and open house sessions conducted Ensure attrition levels are within the required limits Control BDM / TM voluntary attrition levels at sub 10% on a rolling basis To Ensure 80% BDM and 100% TL participation for FLIP / Incentive Efficiency Management (10%) Description Headcount rationalisation Ensure optimum utilisation of Backend Staff COA for all the Product is as per set benchmarks Ensure all bills are sent on time and without escalations (payment of micro marketing bills) Track / Manage MoM BDM Productivity and Nil / Low AOC waivers Our Ideal Candidate Team Handling Meeting Target Acquiring NTB About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary We are seeking an Agile Product Owner to lead a cross-functional team in designing, developing, and deploying Risk based Advisory solutions for our wealth and retail banking sectors. You will bridge business stakeholders, users, and technical teams to ensure Risk based Advisory solutions deliver maximum value and align with strategic goals. We are looking for talented individuals who can be effective leaders with functional and operational expertise. You must be a strong communicator who builds trust-based relationships within the squad and amongst stakeholders. To co-ordinate development and delivery of series of digital wealth for the Affluent segment To engage with Country Investment Advisors and other internal stakeholders to drive adoption and strategy of digital advisory tools. To assume end to end ownership of digital initiatives from ideation, design, development, and adoption. Leverage Risk engine capabilities on risk analytics, scenario analytics etc within Affluent digital advisory applications. To bridge vendor products and internal technology and build a best-in-class advisory platform, fully integrating investment ideas and portfolio fitness in the advisory journey for clients. To liaise with external providers, research and evaluate tools and products, and onboard and collaborate where suitable, to increase Digital Advisory efficiency and effectiveness. To stay abreast of industry developments related to investment advisory and portfolio construction and incorporate best practices where possible. Key Responsibilities Strategy Owns the product journey, vision across the entire product life cycle, from inception, validation, build, delivery, run & iteration. Maintains a commercial lens over the product, understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products, and drive its adoption. Creates a transparent, clear, and easy to understand product vision. Owns the WHY and ensure all members of the squad understand and embrace the vision & mission. The why should be closely aligned to the organization's overall goals and ambitions. Inspires the squad to continuously thrive in a growth mindset. Sets goals for the squad and create actions plans to target for timely delivery. Owns, maintains & constantly optimizes the product roadmap & product backlog. Business Gather requirements and feedback. Design and develop platform and supporting data sources/interfaces. Manage global enhancements book, roadmap, prioritization. Manage vendors, do joint design, and influence product direction. Integrate proprietary market views, assumptions and models. Oversee testing phases, deployments and releases. Collaborate with investments advisors in portfolio construction and advisory for clients. Engage internal stakeholders such as legal, governance, and country teams to ensure alignment. Drive adoption of the product. Embed Risk Analytics capability across Client & RM journeys across Affluent segment. Embed the portfolio analytics capabilities such as risk analytics, scenario analytics, simulation, stress testing and client preference-based portfolio optimization in affluent digital advisory journeys (Direct to Client and RM based digital platforms) Collaborate with Country WM, IA, Group Client Journey teams design effective and efficient journey for sub segments. Integrate with existing solutions and platform. Constantly take feedback, iterate and improve platform and adoption. Offer subject matter expertise on risk statistics, portfolio analytics and suitability. Evolve platforms strategically and enable business development. Research vendor offerings, evaluate and make best recommendations. Ensure collaboration, facilitate knowledge sharing and digital solutions across various teams to help embed a streamlined and digital advisory process in markets. Processes Clearly aligns squad OKRs & KPIs with stakeholders and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product. Communicates and embed the OKRs and KPIs into every aspect of the product life cycle. Identifies and maps the data sources required to validate and measure the performance of the features. Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics. Translate data insights into prioritized product improvements. People & Talent Coaches & mentor squad members to continuously uplift capability. Fosters a culture based on trust, psychological safety & collaboration. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Employ, engage and retain high quality people. Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders. Risk Management Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained. Identifies all risks and issues that may impact project viability. Track, manage and report them as per the Bank's standards. Governance Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role. Responsible for delivering effective governance within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively. Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank's risk appetite. Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank's Risk framework, in the identification, assessment, mitigation, control and monitoring of risk. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Investment Advisors, Team Heads, Relationship Managers, (PvB and Retail) Global WM Product Teams Global and Country Technology teams Product Owners across Digital Advisory and Client Journey Regional and Country CPBB heads Regional and Country WM Heads Country WM Product Heads Group, Regional and Country WM COO teams Global and country Legal & Compliance teams Global and Country Risk teams Other Responsibilities Do the right thing: Be brave, be the change; Think client; Live with integrity Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures Better together: See more in others; How can I help Build for the long term Qualifications Minimum 8 years of experience in wealth management and private banking MBA (Finance) or CFA or FRM strongly preferred. Through understanding of Wealth management value chain and good understanding of core processes such as investment advisory & management and WM product landscape (including Equities, Fixed Income, Funds, Structured Products and Alternatives). Quantitative and Statistical skills including experience with risk modelling, risk analytics, scenario analysis, Monte Carlo simulation, stress testing and client preference-based portfolio optimization. Experience in Risk Analytics, including VaR, Factor Risk models, Scenario Analysis. Worked with traders and portfolio managers for Risk Analytics, Scenario analysis and Portfolio optimization. Experience in Structured Products and Alternatives Risk modelling and Analytics. Understanding of Risk Based Advisory. Strong expertise in digital products and services in Wealth Management especially around Digital Advisory. 5+ years experience with agile delivery approaches (e.g. Scrum, SAFe), ideally working experience as a business analyst or similar role. Experience in client personalization, digital analytics and recommendation systems. Broad technology knowledge and comfort level, and history of successful matrix management while representing the wealth advisory business. 5+ years in Digital & technology implementations, preferably in a large wealth management organization, handling complex implementations. Experience in managing teams across a global organization with senior stakeholders in various locations. Experience with dealing with emerging technologies, proofs of concepts, driving pilots, and product evaluations utilizing innovative client engagement technology. Desired Agile Product owner training/certification 5+ years Product Delivery, Product Management or Product Owner Experience. Proven experience in Scrum or similar Agile development methodology. Be a self-starter that thrives in the face of challenge, clearing obstacles with a resourceful and creative approach to problem-solving. Understanding the Customer Experience design and user experience principle Expertise in external vendor and product management Skills And Experience Agile Product Owner Business Analysis Customer Experience design and user experience principle Scrum or similar Agile development methodology About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.