Key Account Manager- Branch Banking

As a Relationship Manager, your main responsibility is to include HNI customers into the HNW Program and provide them with a superior customer experience to enhance profitability. Your role involves increasing the relationship size, cross-selling the right products, acquiring family accounts, and retaining and enhancing relationships. Additionally, you will be the one-point contact for all financial needs and services, enhancing current relationship value and wallet share to increase profitability. Key Responsibilities: - Liaise with branch staff to identify eligible customers from the HNW portfolio. - Acquire new customers who meet the product criteria. - Regularly interact with customers to build rapport, understand their needs, and update their profiles. - Enhance the overall value and book size of the portfolio. - Maintain the quality and hygiene parameters of the portfolio. - Cross-sell bank products based on customer needs. - Conduct joint calls with supervisors as per the defined process. - Offer advisory services based on customer requirements. - Achieve monthly and yearly revenue targets. - Control customer attrition. Operations, Marketing & Processes: - Ensure adherence to KYC/AML norms at all times. - Ensure compliance with workstation norms. Increase in Wallet Share: - Identify opportunities to cross-sell other bank products to become a one-stop solution for all banking needs. - Promote sales to family members and associates within the network. - Reach optimal levels of income generation. - Increase product penetration and contribute towards focused products. Customer Service: - Deliver quality customer service and resolve queries and complaints within the turnaround time. - Keep customers informed about regulatory or process changes and program features. - Communicate timely with customers regarding requests and concerns. - Proactively manage complaints through customer feedback. - Promote direct banking channels for customer utilization. - Ensure a smooth handover/takeover of the portfolio. Key Skills Required: - Sales and influencing skills. - Banking product and process knowledge. - NRI product and regulatory knowledge. - Planning and organizing skills. - Good communication skills. - Knowledge of competition and current trends in the financial industry. - IRDA certification. - NCFM certification (optional). - Exposure to the Portfolio Management segment.,