Key Account Manager- Branch Banking

You will be responsible for including HNI customers into the HNW Program and providing them with a superior customer experience to enhance the profitability of the relationship. This involves increasing the relationship size, cross-selling the right products, acquiring family accounts, retaining, and enhancing the relationship. Additionally, you will be acquiring new Bank's HNW relationships and acting as a one-point contact for all their financial needs and services to enhance the current relationship value and wallet share, thereby increasing profitability from these relationships. As part of HNW Portfolio Management, your duties will include liaising with branch staff to identify eligible customers from the HNW portfolio, acquiring new customers who meet product criteria, regularly interacting with customers to build rapport and update profiles, enhancing the overall value/book size of the portfolio, maintaining the overall quality/hygiene parameters of the portfolio, cross-selling bank products based on customer needs, conducting joint calls with supervisors as per the defined process, offering advisory services based on requirements, and achieving MTD and YTD revenue targets while controlling customer attrition. In terms of Operations, Marketing & Processes, you will ensure adherence to KYC/AML norms at all times and for individual workstations, look for opportunities to cross-sell other bank products, sales to family members and associates within the network, reach optimal levels of income generation, and contribute towards focused product penetration. Customer service will be a key aspect of your role, where you will deliver quality customer service, resolve all customer queries and complaints within TAT, keep customers informed about any regulatory or process changes, provide timely communication on requests and concerns, proactively manage complaints through customer feedback, promote all direct banking channels, and ensure a smooth transition of handover/takeover of the portfolio. Key skills required for this role include sales and influencing skills, banking product and process knowledge, NRI product and regulatory knowledge, planning and organizing skills, good communication skills, knowledge of competition and current trends in the financial industry, IRDA certification, NCFM certification (optional), and exposure to the portfolio management segment.,