Customer Success Manager

As a Customer Success Manager at Salesforce, you will act as an extension of the customers" workforce, providing guidance and advice to ensure they achieve a significant return on investment with Salesforce. Your responsibilities will include: - Identifying and addressing technical and business concerns, aligning them with customer priorities, projects, and problems. - Coordinating all deliverables the customer is entitled to, overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. - Serving as the main point of contact for the account's success, working closely with Product Management, Sales, Technical Support, and Engineering. - Leveraging deep industry, product, and technical knowledge to guide customers in achieving their business objectives. - Developing and nurturing strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. - Assessing customer goals and capabilities, offering recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. - Cultivating executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers" business challenges and growth potential. - Contributing to Salesforce knowledge, community, and training resources, enabling the customer through an underlying roadmap and addressing technical concerns with SF/tech product knowledge. Qualifications required for this role include: - A degree or equivalent experience, familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. - Excellent communication skills, ability to prioritize customer needs, take ownership, and drive resolutions. - Strong technical skills or the ability to acquire in-depth knowledge, diligence, and flexibility to adapt to evolving Salesforce needs. Candidates with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture are preferred. Demonstrated expertise in Salesforce Technical aspects and strong consulting skills are highly valued. Candidates in roles such as Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, or similar with a strong ability to manage customer relationships are encouraged to apply for this position.,