Key Responsibilities Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance. Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence. Identify and report gaps (AFIs - Areas for Improvement) to enhance team performance and training initiatives. Collaborate with sales leadership to develop and refine QA processes, benchmarks, and performance metrics. Deliver ongoing feedback to the sales team, highlighting strengths and actionable growth opportunities. Work alongside sales managers to identify training needs and implement targeted development programs. Conduct data-driven analysis to track trends and recommend strategic improvements. Audit sales workflows to ensure consistency, compliance, and regulatory adherence. Stay updated on QA best practices, compliance regulations, and evolving sales techniques. Support post-sale feedback initiatives such as customer satisfaction surveys to assess sales experience. Cultivate a culture of continuous improvement, knowledge-sharing, and quality awareness. Qualifications Bachelor s degree in Business, Marketing, Psychology, or related field (or equivalent experience). Proven experience in sales quality assurance, sales operations, or a related field. Strong understanding of the sales cycle, especially within SaaS or B2B environments. Exceptional analytical and problem-solving skills with acute attention to detail. Excellent communication and interpersonal skills. Ability to work independently and cross-functionally in a fast-paced, agile environment. Proficient in tools such as Google Workspace, MS Office, CRM systems (e.g., Salesforce, HubSpot). Familiarity with QA tools and frameworks (ISO standards, Six Sigma, etc.) is a plus. Experience in Learning & Development or training delivery is highly desirable. Preferred Skills Sound knowledge of sales methodologies and CRM principles. Hands-on experience coaching or training sales professionals. Comfort with data visualisation and analysis tools (e.g., Excel, Looker, Tableau). Strong organisational skills with the ability to manage multiple audits and reporting timelines. What We Offer Competitive compensation and comprehensive benefits package. Paid time off, flexible work policies, and wellness support. Access to world-class tools and a modern collaborative environment. Opportunities for professional development, growth, and internal mobility. A high-performance, inclusive, and mission-driven work culture.
Key Responsibilities Customer-Facing Projects Lead end-to-end execution of enterprise onboarding, WhatsApp rollouts, CRM/ERP/API integrations, and workflow deployments. Liaise between internal teams (Sales, CS, Product, Engineering) to meet customer milestones and success metrics. Build and manage project plans, timelines, risk logs, and stakeholder matrices. Serve as the main point of contact for clients regarding project scope, delivery timelines and expectations. Track and report implementation progress while ensuring accountability across functions. Internal Strategic Projects Lead cross-functional initiatives such as new product module launches, compliance rollouts, internal tooling, and GTM process improvements. Define project scope, resource allocation, success metrics, and documentation. Conduct structured stand-ups, status reviews, and retrospectives with relevant stakeholders. Proactively identify process inefficiencies and drive continuous improvement.Execution & Reporting Set up and maintain project tracking systems (ClickUp, Asana, Jira, or equivalents). Identify blockers early, resolve or escalate as needed, and maintain momentum. Deliver clear and timely updates to leadership regarding project health, risks, and mitigation steps. Requirements 3 6 years of project management experience, preferably in a SaaS, CX tech, or enterprise B2B environment. Proven success working with cross-functional teams, including engineering, product, and customer-facing departments. Strong grasp of SaaS customer lifecycles and enterprise client management. Excellent communication, coordination, and documentation skills. Proficiency with tools like Gantt charts, RACI matrices, Slack, and project management platforms. Comfortable working with technical concepts (APIs, CRM tools, automation workflows). PMP, Scrum, or Agile certifications are a plus. Nice to Have Experience working with the WhatsApp Business API or similar messaging infrastructure. Exposure to BFSI, real estate, or large-scale enterprise sales projects. Familiarity with CRMs like Zoho, Salesforce, or LeadSquared. What You ll Get Be part of a fast-growing SaaS startup shaping the future of enterprise communication. Full ownership of high-impact projects across India and global markets. Daily collaboration with founders and functional leaders, offering immense learning and visibility. Accelerated career growth in a product-led, innovation-driven environment.
We are seeking a dedicated and knowledgeable Support Specialist with a strong background in finance to join our team. The ideal candidate will provide exceptional customer support while leveraging their financial expertise to assist clients with financial-related inquiries and issues. Key Responsibilities : Customer Support:Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve customer issues, ensuring high levels of customer satisfaction Document customer interactions and solutions in the support system. Financial Assistance:Provide expert advice on financial products and services. Assist customers with financial transactions, account management. Collaboration:Work closely with the finance team to resolve complex financial issues. Collaborate with other departments to improve customer experience and streamline processes. Qualifications: Bachelor s degree in Finance, Accounting, Business Administration, or a related field. Proven experience in a customer support role, preferably in a financial services environment. Strong understanding of financial products, services, and regulations. Excellent communication and interpersonal skills. Ability to analyze financial data and provide actionable insights. Proficiency in using customer support software and financial tools. Skills : Strong problem-solving abilities. Attention to detail and accuracy. Ability to work independently and as part of a team. High level of empathy and customer service orientation. Proficiency in Excel
1. Provide general administrative support to ensure smooth office operations 2. Help organize and maintain office files, documents, and records 3. Assist with data entry and report generation using Microsoft Office Suite 4. Develop strong interpersonal skills by interacting with team members 5. Contribute ideas for process improvement Requirement : 1. are available for full time (in-office) internship 2. can start the internship between 2nd Aug25 and 6th Sep25 3. are available for duration of 3 months 4. are from Mumbai only 5. have relevant skills and interests
As a Product Manager (Core Team) you will play a pivotal role in driving the development and success of our products. You will be responsible for owning the entire product lifecycle, from ideation and conceptualization to launch and iteration. You will be working on building products for small biz helping small-biz grow. Your strategic mindset, strong communication skills, and ability to balance business goals with user needs will be key to your success in this role. Key Responsibilities: Market Research: Conduct in-depth market research, competitive analysis, and customer feedback analysis to identify market trends, user needs, and opportunities for product innovation. Roadmapping: Collaborate with cross-functional teams to create and maintain a product roadmap that outlines the features, enhancements, and releases, considering both short-term goals and long-term vision. Requirement Gathering: Work closely with customers, stakeholders, and internal teams to gather and define product requirements, ensuring a deep understanding of user pain points and desired outcomes. Prioritization: Effectively prioritize features and enhancements based on business value, user impact, and technical feasibility. Feature Definition: Create detailed product specifications, wireframes, and user stories to guide the development team in building high-quality products that meet user needs. Development Collaboration: Collaborate closely with the engineering, design, and QA teams throughout the development lifecycle, providing guidance, clarifications, and rapid decision-making as needed. User Experience: Champion user-centric design and ensure that the end product provides an exceptional user experience, solving user problems and exceeding their expectations. Launch and Iteration: Coordinate successful product launches, track post-launch performance, gather user feedback, and iterate on the product to continuously improve its value and usability. Metrics and Analysis: Define and track key product metrics to measure success and make data-driven decisions. Conduct regular product performance analysis and present insights to the leadership team. Communication: Keep stakeholders informed about the products progress, updates, and changes. Clearly communicate product decisions, timelines, and trade-offs. Qualifications: Bachelors degree in Technology (B-Tech). MBA or equivalent is a plus. (B-Tech+MBA is preferred) 5+ years of experience in product management, preferably in a startup environment. Should have good experience with problem solving skills motivated by strong empathy for the customer. Worked with SaaS product startup and have built something from scratch (concept to launch) Strong analytical and problem-solving skills with a data-driven approach to decision-making. Excellent communication skills and Strong Vision. Experience working in Agile/Scrum methodologies. Proficiency in product management tools and platforms. Passion for technology, innovation, and staying up-to-date with industry trends.
As a Senior Technical Solutions Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless post-sales support. This role requires you to work with the Product Teams, PMs and CXOs of Prominent Enterprises, to turn ideas and stories into actionable use cases and strategically plan and execute the integration workflows. This role would require you to provide a blended responsibility of designing, documenting and deploying complex technical solutions while managing the project and managing internal stakeholders to resolve blockers and client stakeholders to ensure the go-live in due time. You will play a pivotal role in providing timely, efficient, and scalable solutions to our customers using DoubleTick. This role requires a combination of technical understanding of workflow designing and management, RESTful APIs, troubleshooting, clear communication, and a passion for solving complex problems. You will work closely with the product, engineering, and customer success teams to improve user experience and reduce friction in adoption and usage. Your contribution will directly impact customer retention and product excellence, and millions of WA communications with end users. Key Responsibilities: Troubleshoot and resolve issues related to our SaaS-based CRM platform, DoubleTick, on WhatsApp Business API. Act as the first line of support, managing incoming customer queries via email, chat, or call. Escalate complex issues to the engineering team with detailed root cause analysis and resolution tracking. Maintain documentation for support processes, FAQs, and known issues to ensure faster resolution. Conduct system checks and proactively monitor platform health and user behaviour. Guide users through features, configurations, and workflows to help them derive maximum value. Collaborate with cross-functional teams to provide feedback and influence product enhancements. Build strong customer relationships through empathy, professionalism, and effective communication. Ensure SLA adherence and report on key support metrics. Design and implement complex bots and customer engagement journeys for enterprise clients using platform tools and client-specific requirements. Deploy and configure AI-powe'red bots for enterprise clients using prompt engineering best practices . Own the integration and go-live process for large enterprise accounts, ensuring smooth deployment, client enablement, and technical validation. Requirements: Strong knowledge of WhatsApp Business API, mobile/web applications, and troubleshooting methodologies. Excellent verbal and written communication skills. Basic knowledge of APIs, webhooks, and integrations is a plus. Ability to manage multiple priorities in a fast-paced environment. Experience working with tools like Freshdesk, Zendesk, or similar helpdesk platforms. Strong analytical and problem-solving abilities with attention to detail. Good to have skills : Familiarity with CRMs like Zoho, Hubspot, Salesforce, etc and their Admin/ Workflows. Hands-on experience with low-code/no-code connector apps like Zapier/ Pabbly/ Make/ N8N. AI Prompt Engineering, or the use of AI in any projects.
Lead, coach, and motivate a team of sales representatives to achieve individual and team targets. Set clear goals, track performance metrics, and provide regular feedback to the team. Develop and implement effective sales strategies to expand customer base and maximize revenue. Monitor and analyze sales performance, market trends, and competitor activities. Assist team members with closing deals and resolving escalated customer issues. Prepare and present weekly/monthly sales reports to management. Conduct regular training sessions to improve product knowledge, sales techniques, and negotiation skills Foster a high-performance culture within the sales team. Collaborate with marketing, operations, and product teams to ensure smooth sales processes. Requirements Bachelor s degree in Business, Marketing, or related field (MBA preferred). Proven experience (2 5 years) in sales, with at least 1 2 years in a leadership role. Strong leadership capabilities with proven experience in coaching, mentoring, and developing sales professionals. Exceptional communication, presentation, and negotiation skills with the ability to influence at all levels. Analytical mindset with the ability to interpret sales data, forecast trends, and design actionable strategies. Proficiency in CRM platforms (e.g., Salesforce, HubSpot, Zoho) and MS Office Suite. Strong business acumen with the ability to align sales strategies to organizational objectives. High level of resilience, adaptability, and problem-solving in fast-paced environments. Ability to collaborate cross-functionally with marketing, product, and operations teams to drive business growth.
Roles and Responsibilities: Work closely with the Head of Content in designing and executing the Content Strategy. Developing high-quality content assets like blogs, articles, web content, metadata, product descriptions, video scripts (brand product), PR copies, creative copies, social media content, and AD copies that could help establish thought leadership and drive business-relevant conversations with the target audience. Researching markets and industries to gain good insight and create content that drives people to take action. Identifying niche to actively engage with to help in brand and community building. Developing content strategies to effectively reach the desired target audience, address their pain points, generate content ideas, and create kick-ass content funnels to knock marketing goals. Designing and implementing creative marketing strategies to disseminate content. Exploring content optimization opportunities to continuously improve the performance of published assets. Driving traffic and engagement that translates to brand and business goals. Keep pace with SEO, social media and internet marketing industry trends and developments to drive traffic, leads, revenue, subscribers, and awareness via content strategy. Who are we looking for A boundary pusher with creative excellence when it comes to writing. Have an eagle eye for content proofreading and editing. Highly Imaginative and creative with impeccable written and communication skills. Can bring new ideas and freshness to the content that catches the attention of the TG and inspire them to take action. Eagerness to learn and explore various facets of content strategy with an enthusiasm to share learning with others. Bachelor's degree in Journalism, Marketing, Mass Communication, or related fields is preferred. You should have Proven 4+ years of work experience as an SEO Content Writer or Content Strategist. Demonstrated background in writing and editing a variety of content like blogs, articles, social copies, case studies, lead nurturing emails, newsletters, brochures, sales collaterals etc. Understanding of SEO content writing and content Management Systems, like WordPress. Prior experience in handling content marketing channels in the B2B/ SaaS setup in the domestic and international markets (preferably for Small & Mid-size businesses). An introductory understanding of AHREF, Google Analytics, Keyword Research and trend analysis.
About theRole: As a Sales Team Lead at Doubletick you will play a key role in planning strategies, monitoring performance, and motivating the team to deliver exceptional results. This position requires strong leadership qualities to mentor team members and support their professional growth. You will act as a bridge between management and the sales team, ensuring smooth communication and execution of company objectives. The role also demands hands-on involvement in closing key deals and addressing customer challenges. A successful candidate will have the ability to analyze data, identify growth opportunities, and implement effective sales plans. The Sales Team Lead will foster a positive, competitive, and customer-focused culture within the team. Ultimately, this role is critical in driving revenue, expanding market reach, and strengthening client relationships. Key Responsibilities Lead, coach, and motivate a team of sales representatives to achieve individual and team targets. Set clear goals, track performance metrics, and provide regular feedback to the team. Develop and implement effective sales strategies to expand customer base and maximize revenue. Monitor and analyze sales performance, market trends, and competitor activities. Assist team members with closing deals and resolving escalated customer issues. Prepare and present weekly/monthly sales reports to management. Conduct regular training sessions to improve product knowledge, sales techniques, and negotiation skills. Foster a high-performance culture within the sales team. Collaborate with marketing, operations, and product teams to ensure smooth sales processes. Requirements Bachelor's degree in Business, Marketing, or related field (MBA preferred). Proven experience (2 5 years) in sales, with at least 1 2 years in a leadership role. Strong leadership capabilities with proven experience in coaching, mentoring, and developing sales professionals. Exceptional communication, presentation, and negotiation skills with the ability to influence at all levels. Analytical mindset with the ability to interpret sales data, forecast trends, and design actionable strategies. Proficiency in CRM platforms (e.g., Salesforce, HubSpot, Zoho) and MS Office Suite. Strong business acumen with the ability to align sales strategies to organizational objectives. High level of resilience, adaptability, and problem-solving in fast-paced environments. Ability to collaborate cross-functionally with marketing, product, and operations teams to drive business growth.
Role Responsibility : Responsible for all accounting matters such as AR, AP, GL to ensure the accounting books accurately reflect the company's financial position in accordance with GAAP/Ind-AS. Controlling Accounts Payable and Accounts Receivables. Responsible for implementing Finance Policies set by the management/Corporate Office. Taking care of all the functions of finance operations. Strong control over revenue through various means and channels and reconciliation. Knowledge of GST India provisions for input credit, HSN/SAC codes, tax rates, invoicing rules, GST monthly, Yearly filings, and 2B reconciliations. Day-to-day banking operations and fund planning reporting to management. Knowledge of TDS provisions, including the different sections under which TDS is deducted, TDS returns, and various TDS rates. Knowledge of quarterly and year-end E-TDS filings. Statutory compliances, including verification, calculation payment filing of returns, e.g., GST, TDS, etc. Possess strong work ethics and good interpersonal and communication (written oral) skills. Good analytical skills, embrace challenges changes, initiative, and have a positive working attitude
Requirements: Double Ticks is looking for Finance Support Professional to join our dynamic team and embark on a rewarding career journey As a financial executive, your role is crucial in managing and overseeing various financial aspects of an organization Your responsibilities may include:Financial Planning: Developing and implementing financial plans, budgets, and forecasts for the company's short-term and long-term goals Financial Reporting: Preparing and presenting accurate financial reports to management and stakeholders, including income statements, balance sheets, and cash flow statements Financial Analysis: Conducting financial analysis to evaluate the company's performance, identify trends, and provide insights for decision-making Risk Management: Assessing financial risks and implementing strategies to mitigate them, ensuring the company's financial stability and compliance with regulations Tax Planning and Compliance: Managing tax planning and ensuring compliance with tax laws and regulations to optimize the company's tax position Financial Operations: Overseeing day-to-day financial operations, including accounts receivable, accounts payable, payroll, and expense management
Requirements: Double Ticks is looking for Sales Trainer to join our dynamic team and embark on a rewarding career journey Training Program Development:Design and develop training programs and materials that address the specific needs of the sales team Create training modules, presentations, and supporting documentation Product and Service Knowledge:Ensure that sales representatives have a deep understanding of the products or services they are selling Conduct training on product features, benefits, and competitive advantages Sales Techniques and Skills:Teach sales techniques and strategies, such as prospecting, lead generation, objection handling, closing, and relationship building Provide coaching on effective communication, active listening, and negotiation skills Sales Process:Train sales professionals on the sales process or methodology used by the organization Emphasize the importance of following a structured and consistent sales process Sales Tools and Technology:Familiarize sales reps with the use of sales tools, CRM systems, and other technology that can enhance their performance Provide guidance on data entry and lead management in sales systems Role-Play and Simulation:Conduct role-play exercises and simulations to help sales reps practice their skills and handle various sales scenarios Performance Assessment:Evaluate the performance of sales team members through assessments, quizzes, and observation Provide feedback and coaching to individuals based on their performance Continuous Learning:Stay current with industry trends and changes in the sales landscape Update training programs and materials as needed to reflect the latest best practices Sales Onboarding:Assist in the onboarding process for new sales hires, ensuring they receive comprehensive training and support Feedback and Improvement:Gather feedback from sales representatives and managers to continuously improve training programs Make adjustments to training content and methods as necessary to enhance effectiveness
About the role: As a Senior Technical Solutions Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless post-sales support. This role requires you to work with the Product Teams, PMs and CXOs of Prominent Enterprises, to turn ideas and stories into actionable use cases and strategically plan and execute the integration workflows. This role would require you to provide a blended responsibility of designing, documenting and deploying complex technical solutions while managing the project and managing internal stakeholders to resolve blockers and client stakeholders to ensure the go-live in due time. You will play a pivotal role in providing timely, efficient, and scalable solutions to our customers using DoubleTick. This role requires a combination of technical understanding of workflow designing and management, RESTful APIs, troubleshooting, clear communication, and a passion for solving complex problems. You will work closely with the product, engineering, and customer success teams to improve user experience and reduce friction in adoption and usage. Your contribution will directly impact customer retention and product excellence, and millions of WA communications with end users. Key Responsibilities: Troubleshoot and resolve issues related to our SaaS-based CRM platform, DoubleTick, on WhatsApp Business API. Act as the first line of support, managing incoming customer queries via email, chat, or call. Escalate complex issues to the engineering team with detailed root cause analysis and resolution tracking. Maintain documentation for support processes, FAQs, and known issues to ensure faster resolution. Conduct system checks and proactively monitor platform health and user behaviour. Guide users through features, configurations, and workflows to help them derive maximum value. Collaborate with cross-functional teams to provide feedback and influence product enhancements. Build strong customer relationships through empathy, professionalism, and effective communication. Ensure SLA adherence and report on key support metrics. Design and implement complex bots and customer engagement journeysfor enterprise clients using platform tools and client-specific requirements. Deploy and configure AI-powered botsfor enterprise clients usingprompt engineering best practices. Own the integration and go-live processfor large enterprise accounts, ensuring smooth deployment, client enablement, and technical validation. Requirements: Strong knowledge of WhatsApp Business API, mobile/web applications, and troubleshooting methodologies. Excellent verbal and written communication skills. Basic knowledge of APIs, webhooks, and integrations is a plus. Ability to manage multiple priorities in a fast-paced environment. Experience working with tools like Freshdesk, Zendesk, or similar helpdesk platforms. Strong analytical and problem-solving abilities with attention to detail. Good to have skills : Familiarity with CRMs like Zoho, Hubspot, Salesforce, etc and their Admin/ Workflows. Hands-on experience with low-code/no-code connector apps like Zapier/ Pabbly/ Make/ N8N. AI Prompt Engineering, or the use of AI in any projects.
As a Sr. UX Designer, you will be instrumental in shaping the user experience for our conversational commerce platform -DoubleTick.io. This role requires a strategic mindset, a passion for creating elegant, intuitive digital experiences, and an ability to transform complex user needs into seamless, effective interactions. The Challenge: In this fast-paced startup environment, you will craft engaging and high-converting solutions that cater to businesses in over 140 countries. You'll own the end-to-end UX design process, working closely with product managers, developers, and stakeholders to transform complex problems into elegant solutions. What You'll Create: Lead UX strategy and design process for new and existing features Simplify complex workflows into intuitive interfaces Maintain design system that ensure consistency across products Create high-impact user experiences that drive growth Pioneer AI-enhanced design workflows Build compelling prototypes and high-fidelity designs Your Superpowers: 4-5 years of UX design experience in SaaS or e-commerce Strong expertise in user-centered design and usability principles Proficiency in Figma and advanced prototyping Experience with mobile-first applications (iOS and Android) Strong problem-solving and communication skills Portfolio showcasing end-to-end UX process and impact Experience with AI tools such as GPT, Claude andBuilder.iofor design workflows
As a Product Manager (Core Team) you will play a pivotal role in driving the development and success of our products. You will be responsible for owning the entire product lifecycle, from ideation and conceptualization to launch and iteration. You will be working on building products for small biz helping small-biz grow. Your strategic mindset, strong communication skills, and ability to balance business goals with user needs will be key to your success in this role. Key Responsibilities: Market Research: Conduct in-depth market research, competitive analysis, and customer feedback analysis to identify market trends, user needs, and opportunities for product innovation. Roadmapping: Collaborate with cross-functional teams to create and maintain a product roadmap that outlines the features, enhancements, and releases, considering both short-term goals and long-term vision. Requirement Gathering: Work closely with customers, stakeholders, and internal teams to gather and define product requirements, ensuring a deep understanding of user pain points and desired outcomes. Prioritization: Effectively prioritize features and enhancements based on business value, user impact, and technical feasibility. Feature Definition: Create detailed product specifications, wireframes, and user stories to guide the development team in building high-quality products that meet user needs. Development Collaboration: Collaborate closely with the engineering, design, and QA teams throughout the development lifecycle, providing guidance, clarifications, and rapid decision-making as needed. User Experience: Champion user-centric design and ensure that the end product provides an exceptional user experience, solving user problems and exceeding their expectations. Launch and Iteration: Coordinate successful product launches, track post-launch performance, gather user feedback, and iterate on the product to continuously improve its value and usability. Metrics and Analysis: Define and track key product metrics to measure success and make data-driven decisions. Conduct regular product performance analysis and present insights to the leadership team. Communication: Keep stakeholders informed about the products progress, updates, and changes. Clearly communicate product decisions, timelines, and trade-offs.
HR Coordination: Serve as the primary point of contact for HR-related inquiries from employees and managers. Coordinate and facilitate various HR processes, including recruitment, onboarding, performance management, and offboarding. Maintain accurate and up-to-date employee records in the system. Assist with the development and implementation of HR policies and procedures. Conduct employee orientation sessions and ensure new hires have a smooth onboarding experience . Employee Relations: Provide guidance and support to managers and employees on employee relations matters, including conflict resolution, disciplinary actions, and performance improvement plans. Conduct investigations into employee complaints or concerns and recommend appropriate actions. Foster a positive work environment and promote employee engagement initiatives. Talent Management: Partner with department heads and managers to identify talent needs and develop strategies to attract, retain, and develop top talent. Identify learning and development needs and recommend training programs to enhance employee skills and capabilities.
Job Summary: We are seeking a dynamic and results-driven Enterprise Sales Specialist to join our team. In this role, you will be responsible for identifying and acquiring new enterprise clients across various industries. Utilizing market research and strategic sales approaches, you will drive revenue growth and foster long-term business relationships. Your ability to understand client needs and articulate the value of our SaaS solutions will be critical to your success. Key Responsibilities: Identify and acquire new enterprise clients across industries using market research to develop and execute effective sales strategies. Understand client needs, articulate our SaaS solutions, and build long-term relationships through a consultative sales approach. Manage the entire sales process from lead generation to deal closure, ensuring revenue growth and client satisfaction. Develop strategies to meet and exceed sales targets, consistently driving business expansion. Maintain in-depth knowledge of SaaS product features, benefits, and industry trends to effectively communicate value propositions to clients. Collaborate with marketing, product, and customer success teams to ensure a seamless client experience. You Are the Best Fit If You Have: A strong understanding of the SaaS business model, including industry challenges and opportunities. Excellent verbal and written communication skills to explain technical concepts to non-technical stakeholders. Proven ability to build and maintain relationships with C-suite executives and key decision-makers. Strong analytical and problem-solving abilities to tailor solutions to client needs effectively. Adaptability to fast-paced startup environments with changing priorities and evolving business needs.
Strategic Leadership: Define and execute a scalable customer support strategy aligned with company goals. Build and optimize processes to handle high volumes of chat, call, and ticket support efficiently. Team Management: Scale and lead a high-performing support team across various channels. Drive recruitment, onboarding, training, and development of the support team. Foster a culture of excellence, collaboration, and continuous improvement. Process Optimization: Design and implement robust support workflows, tools, and technologies to enhance productivity. Ensure adherence to SLA metrics like response times and resolution rates. Customer Experience: Monitor and improve customer satisfaction (CSAT) scores and other KPIs. Develop feedback loops to translate customer insights into actionable improvements. Performance Analysis: Track, analyze, and report support team performance metrics to stakeholders. Benchmark against industry standards and continuously iterate for efficiency. Collaboration: Work closely with Product, Engineering, and Sales teams to align on customer needs and pain points. Participate in strategic initiatives to enhance product and service offerings. Ideal Candidate Profile: Experience: 7+ years in customer support leadership roles, preferably in SaaS or software companies. Proven track record of scaling support teams and processes for high-volume operations. Education: Bachelor's degree in Engineering is a must. MBA or equivalent advanced degree is highly preferred. Skills: Strong understanding of customer support metrics and best practices. Hands-on experience with customer support tools (e.g., Zendesk, Freshdesk, Intercom). Exceptional communication, leadership, and analytical skills. Attributes: Customer-focused mindset with a passion for delivering exceptional experiences. Strategic thinker with the ability to translate goals into actionable plans. Proficient in managing cross-functional teams and driving collaborative outcomes.
Strategic Leadership Develop and implement business strategies to achieve revenue, profitability, and market share goals. Identify and capitalize on growth opportunities in both domestic (India) and global markets. Align company operations with customer-centric strategies, ensuring the ideal customer profile (ICP) is effectively targeted. Sales and Marketing Leadership Drive the sales and marketing teams to deliver consistent revenue growth. Build and optimize go-to-market (GTM) strategies tailored for DoubleTick.io s offerings. Lead high-value partnerships and collaborations to enhance brand positioning. Operational Excellence Oversee day-to-day operations, ensuring efficiency and scalability across all business functions. Ensure robust systems are in place to monitor KPIs and performance metrics. Team Management Build, lead, and mentor high-performing teams across sales, marketing, operations, and customer success functions. Foster a culture of accountability, collaboration, and innovation. Financial Oversight Manage budgeting, forecasting, and financial planning to ensure sustainable growth. Optimize costs while driving revenue through strategic initiatives. Customer Success and Retention Enhance customer experience through product innovation and service excellence. Work closely with the product team to ensure alignment with market needs and customer feedback. Key Qualifications: MBA or equivalent advanced degree in Business, Marketing, or related fields. 8+ years of experience in leadership roles, preferably in SaaS, technology, or CX-driven environments. Strong understanding of the WhatsApp API ecosystem and CX solutions is a significant advantage. Proven ability to develop and execute GTM strategies for B2B SaaS products. Exceptional communication, negotiation, and stakeholder management skills. Data-driven decision-making approach with a sharp focus on metrics and results. Preferred Traits: Entrepreneurial mindset with a track record of scaling businesses or teams. Deep understanding of customer acquisition, retention, and upselling strategies. Experience in selling to SMBs and large enterprises in Indian and global markets. Passion for CX and driving meaningful impact for customers.
About the Role: As Enterprise Sales Lead, we are looking for a dynamic and results-driven individual to lead our enterprise sales strategy, accelerate revenue growth, and foster long-term relationships with key clients. This role demands a strategic mindset, deep expertise in SaaS sales, and exceptional relationship management skills. You will be responsible for identifying customer pain points, presenting tailored solutions, and closing high-value deals that align with both client needs and our business objectives. Your efforts will directly impact the success of our enterprise sales initiatives and contribute to the overall growth of the company. Required Skills and Qualifications: Develop and execute a strategic enterprise sales plan to expand market share and drive revenue growth. Own the entire sales cycle from lead generation and prospecting to deal closure and account expansion. Identify and understand client pain points, demonstrating how DoubleTick provides a valuable, scalable SaaS solution. Build and nurture strong relationships with C-suite executives, decision-makers, and key stakeholders. Stay informed on industry trends, competitive landscape, and advancements in SaaS and CRM solutions. Collaborate cross-functionally with marketing, product, and customer success teams to refine sales strategies and improve client experience. Drive customer engagement, retention, and upsell opportunities by delivering high-value consultative solutions. Do end to end use-case analysis and built mind mappers, solutioning frameworks and workflows for the enterprise grade requirements of the customers. Build presentations for the customers demonstrating what value can we unlock for them. Analyse and curate value based pricing basis the scope of work.
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