Key Responsibilities Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance. Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence. Identify and report gaps (AFIs - Areas for Improvement) to enhance team performance and training initiatives. Collaborate with sales leadership to develop and refine QA processes, benchmarks, and performance metrics. Deliver ongoing feedback to the sales team, highlighting strengths and actionable growth opportunities. Work alongside sales managers to identify training needs and implement targeted development programs. Conduct data-driven analysis to track trends and recommend strategic improvements. Audit sales workflows to ensure consistency, compliance, and regulatory adherence. Stay updated on QA best practices, compliance regulations, and evolving sales techniques. Support post-sale feedback initiatives such as customer satisfaction surveys to assess sales experience. Cultivate a culture of continuous improvement, knowledge-sharing, and quality awareness. Qualifications Bachelor s degree in Business, Marketing, Psychology, or related field (or equivalent experience). Proven experience in sales quality assurance, sales operations, or a related field. Strong understanding of the sales cycle, especially within SaaS or B2B environments. Exceptional analytical and problem-solving skills with acute attention to detail. Excellent communication and interpersonal skills. Ability to work independently and cross-functionally in a fast-paced, agile environment. Proficient in tools such as Google Workspace, MS Office, CRM systems (e.g., Salesforce, HubSpot). Familiarity with QA tools and frameworks (ISO standards, Six Sigma, etc.) is a plus. Experience in Learning & Development or training delivery is highly desirable. Preferred Skills Sound knowledge of sales methodologies and CRM principles. Hands-on experience coaching or training sales professionals. Comfort with data visualisation and analysis tools (e.g., Excel, Looker, Tableau). Strong organisational skills with the ability to manage multiple audits and reporting timelines. What We Offer Competitive compensation and comprehensive benefits package. Paid time off, flexible work policies, and wellness support. Access to world-class tools and a modern collaborative environment. Opportunities for professional development, growth, and internal mobility. A high-performance, inclusive, and mission-driven work culture.

Key Responsibilities Customer-Facing Projects Lead end-to-end execution of enterprise onboarding, WhatsApp rollouts, CRM/ERP/API integrations, and workflow deployments. Liaise between internal teams (Sales, CS, Product, Engineering) to meet customer milestones and success metrics. Build and manage project plans, timelines, risk logs, and stakeholder matrices. Serve as the main point of contact for clients regarding project scope, delivery timelines and expectations. Track and report implementation progress while ensuring accountability across functions. Internal Strategic Projects Lead cross-functional initiatives such as new product module launches, compliance rollouts, internal tooling, and GTM process improvements. Define project scope, resource allocation, success metrics, and documentation. Conduct structured stand-ups, status reviews, and retrospectives with relevant stakeholders. Proactively identify process inefficiencies and drive continuous improvement.Execution & Reporting Set up and maintain project tracking systems (ClickUp, Asana, Jira, or equivalents). Identify blockers early, resolve or escalate as needed, and maintain momentum. Deliver clear and timely updates to leadership regarding project health, risks, and mitigation steps. Requirements 3 6 years of project management experience, preferably in a SaaS, CX tech, or enterprise B2B environment. Proven success working with cross-functional teams, including engineering, product, and customer-facing departments. Strong grasp of SaaS customer lifecycles and enterprise client management. Excellent communication, coordination, and documentation skills. Proficiency with tools like Gantt charts, RACI matrices, Slack, and project management platforms. Comfortable working with technical concepts (APIs, CRM tools, automation workflows). PMP, Scrum, or Agile certifications are a plus. Nice to Have Experience working with the WhatsApp Business API or similar messaging infrastructure. Exposure to BFSI, real estate, or large-scale enterprise sales projects. Familiarity with CRMs like Zoho, Salesforce, or LeadSquared. What You ll Get Be part of a fast-growing SaaS startup shaping the future of enterprise communication. Full ownership of high-impact projects across India and global markets. Daily collaboration with founders and functional leaders, offering immense learning and visibility. Accelerated career growth in a product-led, innovation-driven environment.