Home
Jobs

Sales Quality Assurance Specialist

2 - 5 years

3 - 7 Lacs

Posted:23 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities


Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS
interactions for quality and compliance.
Audit closed deals to ensure accurate documentation, ethical practices, and proper
sales process adherence.
Identify and report gaps (AFIs - Areas for Improvement) to enhance team performance
and training initiatives.
Collaborate with sales leadership to develop and refine QA processes, benchmarks, and
performance metrics.
Deliver ongoing feedback to the sales team, highlighting strengths and actionable
growth opportunities.
Work alongside sales managers to identify training needs and implement targeted
development programs.
Conduct data-driven analysis to track trends and recommend strategic improvements.
Audit sales workflows to ensure consistency, compliance, and regulatory adherence.
Stay updated on QA best practices, compliance regulations, and evolving sales
techniques.
Support post-sale feedback initiatives such as customer satisfaction surveys to assess
sales experience.
Cultivate a culture of continuous improvement, knowledge-sharing, and quality
awareness.

Qualifications

Bachelor s degree in Business, Marketing, Psychology, or related field (or equivalent
experience).
Proven experience in sales quality assurance, sales operations, or a related field.
Strong understanding of the sales cycle, especially within SaaS or B2B environments. Exceptional analytical and problem-solving skills with acute attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and cross-functionally in a fast-paced, agile environment.
Proficient in tools such as Google Workspace, MS Office, CRM systems (e.g.,
Salesforce, HubSpot).
Familiarity with QA tools and frameworks (ISO standards, Six Sigma, etc.) is a plus.
Experience in Learning & Development or training delivery is highly desirable.

Preferred Skills

Sound knowledge of sales methodologies and CRM principles.
Hands-on experience coaching or training sales professionals.
Comfort with data visualisation and analysis tools (e.g., Excel, Looker, Tableau).
Strong organisational skills with the ability to manage multiple audits and reporting
timelines.

What We Offer

Competitive compensation and comprehensive benefits package.
Paid time off, flexible work policies, and wellness support.
Access to world-class tools and a modern collaborative environment.
Opportunities for professional development, growth, and internal mobility.
A high-performance, inclusive, and mission-driven work culture.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Double Ticks
Double Ticks

Advertising Services

Tech City

RecommendedJobs for You