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Sales Quality Assurance Specialist

Sales Quality Assurance Specialist

Double Ticks

2 - 5 years

3 - 7 Lacs

Mumbai

Posted:23 hours ago| Platform:

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Skills Required

Sales operations ISO Analytical SMS Wellness Sales process MS Office CRM Salesforce Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS

interactions for quality and compliance.

Audit closed deals to ensure accurate documentation, ethical practices, and proper

sales process adherence.

Identify and report gaps (AFIs - Areas for Improvement) to enhance team performance

and training initiatives.

Collaborate with sales leadership to develop and refine QA processes, benchmarks, and

performance metrics.

Deliver ongoing feedback to the sales team, highlighting strengths and actionable

growth opportunities.

Work alongside sales managers to identify training needs and implement targeted

development programs.

Conduct data-driven analysis to track trends and recommend strategic improvements.

Audit sales workflows to ensure consistency, compliance, and regulatory adherence.

Stay updated on QA best practices, compliance regulations, and evolving sales

techniques.

Support post-sale feedback initiatives such as customer satisfaction surveys to assess

sales experience.

Cultivate a culture of continuous improvement, knowledge-sharing, and quality

awareness.

Qualifications

Bachelor s degree in Business, Marketing, Psychology, or related field (or equivalent

experience).

Proven experience in sales quality assurance, sales operations, or a related field.

Strong understanding of the sales cycle, especially within SaaS or B2B environments. Exceptional analytical and problem-solving skills with acute attention to detail.

Excellent communication and interpersonal skills.

Ability to work independently and cross-functionally in a fast-paced, agile environment.

Proficient in tools such as Google Workspace, MS Office, CRM systems (e.g.,

Salesforce, HubSpot).

Familiarity with QA tools and frameworks (ISO standards, Six Sigma, etc.) is a plus.

Experience in Learning & Development or training delivery is highly desirable.

Preferred Skills

Sound knowledge of sales methodologies and CRM principles.

Hands-on experience coaching or training sales professionals.

Comfort with data visualisation and analysis tools (e.g., Excel, Looker, Tableau).

Strong organisational skills with the ability to manage multiple audits and reporting

timelines.

What We Offer

Competitive compensation and comprehensive benefits package.

Paid time off, flexible work policies, and wellness support.

Access to world-class tools and a modern collaborative environment.

Opportunities for professional development, growth, and internal mobility.

A high-performance, inclusive, and mission-driven work culture.

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