Customer Success Manager

Role Overview: Tripstack is looking for a customer-centric Customer Success Manager to join their team. This role focuses on the post-sale customer journey, ensuring clients achieve desired outcomes and realize the full value of the partnership. The primary responsibilities include managing the onboarding process, client relationship management, and conducting strategic performance reviews. Key Responsibilities: - Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process. - Coordinate with internal technical, product, and service teams to deliver, configure, and implement all customer requirements accurately and on time. - Serve as a point of escalation for client issues, collaborating with technical and product support teams for swift resolution. - Act as the "voice of the customer" internally, managing expectations and advocating for client needs. - Maintain a detailed project plan for the onboarding of all new customers and coordinate internal and external meetings efficiently. - Monitor customer KPIs to proactively identify risks or opportunities and prepare regular internal business reviews with key stakeholders. - Analyze client data to demonstrate the value and ROI they receive from the partnership and identify opportunities for mutual growth. - Facilitate introductions to the sales team for client expansion but not responsible for negotiation or closing new sales. Qualifications Required: - 3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience preferred). - Passion for a customer-first mindset, building relationships based on trust, empathy, and value. - Exceptional organizational and project management skills, ability to manage multiple priorities. - Strong analytical skills, comfortable with data to tell a compelling story about value and performance. - Excellent communication, presentation, and interpersonal skills to lead meetings with stakeholders at all levels, including executives. Additional Details: Tripstack offers an opportunity to work with a young, dynamic, and growing team of high-caliber professionals. They value professionalism and promote a culture of excellence and growth. Tripstack has an ambitious mission and seeks a world-class team to achieve it. For more information, visit: - www.tripstack.com - www.etraveligroup.com Role Overview: Tripstack is looking for a customer-centric Customer Success Manager to join their team. This role focuses on the post-sale customer journey, ensuring clients achieve desired outcomes and realize the full value of the partnership. The primary responsibilities include managing the onboarding process, client relationship management, and conducting strategic performance reviews. Key Responsibilities: - Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process. - Coordinate with internal technical, product, and service teams to deliver, configure, and implement all customer requirements accurately and on time. - Serve as a point of escalation for client issues, collaborating with technical and product support teams for swift resolution. - Act as the "voice of the customer" internally, managing expectations and advocating for client needs. - Maintain a detailed project plan for the onboarding of all new customers and coordinate internal and external meetings efficiently. - Monitor customer KPIs to proactively identify risks or opportunities and prepare regular internal business reviews with key stakeholders. - Analyze client data to demonstrate the value and ROI they receive from the partnership and identify opportunities for mutual growth. - Facilitate introductions to the sales team for client expansion but not responsible for negotiation or closing new sales. Qualifications Required: - 3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience preferred). - Passion for a customer-first mindset, building relationships based on trust, empathy, and value. - Exceptional organizational and project management skills, ability to manage multiple priorities. - Strong analytical skills, comfortable with data to tell a compelling story about value and performance. - Excellent communication, presentation, and interpersonal skills to lead meetings with stakeholders at all levels, including executives. Additional Details: Tripstack offers an opportunity to work with a young, dynamic, and growing team of high-caliber professionals. They value professionalism and promote a culture of excellence and growth. Tripstack has an ambitious mission and seeks a world-class team to achieve it. For more information, visit: - www.tripstack.com - www.etraveligroup.com