As a language expert, your role will involve utilizing your knowledge of written and spoken language proficiency in Kannada. The company is seeking professionals with a strong command over the language and a willingness to work in a dynamic environment. Responsibilities: - Translate the current script of the voice agent accurately to ensure it sounds like a natural day-to-day conversation without any grammatical or punctuation errors. - Add phrases to train the AI agent in understanding different types of queries and statements. - Create workflow charts and diagrams, study business functions, gather information, evaluate output requirements and formats. - Recommend improvements by identifying problems and writing enhanced procedures. - Conduct regular reviews and analyses of current processes using operational metrics and reports. - Listen to ongoing calls to identify accuracy and error percentage on a daily basis. - Identify training or ASR errors and coordinate with the team for regular fixes. Requirements: - Proficiency in the Kannada language is essential. - Proficiency in Hindi or English as a second language for communication and coordination with the team. - Ability to impact operations and drive change without being confrontational. - Detail-oriented, analytical, and inquisitive mindset. - Ability to work both independently and collaboratively with others. Job Benefits: - Vibrant and engaging work culture. - Flexible working hours and leave policy. - Performance-based rewards and incentives. - Opportunities for learning, growth, and development. - Free coffee bar to keep employees energized. Industry: IT Job Location: 34 A,B,C, Tower B1, Spaze i-Tech Park, Sector 49, Sohna Road, Gurgaon, Haryana, India, 122018 Base Salary: Rs3.5 LPA - Rs5 LPA Per year Date posted: April 16, 2025,
**Job Description:** As a Client Success Manager at PinnacleWorks, your primary responsibility is to provide continuous support and network with clients. You will be instrumental in nurturing client relationships, implementing innovative programs to enhance business revenue, and reducing churn rates. Effective communication, understanding client requirements, and devising solutions to meet their needs are crucial aspects of your role. **Key Responsibilities:** - Maintain strong client relationships to ensure high customer satisfaction and retention - Set clear client retention goals and analyze customer needs - Collaborate with internal teams to enhance satisfaction and retention rates - Identify upselling opportunities based on the client's business model - Foster trust and transparency while advocating for clients within the organization - Monitor campaign performance, prepare reports, and encourage clients to upgrade - Support clients with onboarding, training, and addressing queries - Analyze customer feedback to facilitate informed decisions and account renewals - Update clients on new features and conduct regular online and onsite meetings - Serve as the main point of contact for support-related activities and address client concerns promptly **Qualification Required:** - Minimum 2 years of experience in Client Management or Account Management roles, preferably in the SaaS industry - Experience with B2B or corporate clients is preferred, familiarity with IT or related sectors is advantageous - Strong problem-solving skills, excellent communication abilities, and networking proficiency - Time management skills, project prioritization capabilities, and fluency in English and Hindi are essential (Note: Company details were not provided in the Job Description),