Senior Customer Success Manager

Role Overview: As a Customer Success Manager at Acceldata, you will be responsible for guiding your portfolio of clients towards success by establishing trusted partnerships, driving product adoption, and ensuring long-term value creation. Your primary focus will be on fostering impactful connections, improving customer retention, and helping clients maximize their utilization of Acceldata solutions. If you are passionate about overcoming challenges, delivering tangible results, and witnessing the prosperity of customers, we are excited to have you on board. Key Responsibilities: - Build "trusted advisor" relationships with customer management and technical teams to enhance Acceldata's reputation. - Manage a portfolio of customers as the primary point of contact, with a key emphasis on enhancing customer adoption to accelerate Time to Value (TTV). - Identify opportunities for increased product usage and collaborate with stakeholders to develop Customer Success Plans. - Provide support through office hours, share enablement materials, and introduce new features to customers. - Proactively address renewal needs, monitor churn risks, and disseminate best practices. - Oversee escalations, coordinate renewal paperwork with Sales and Operations, and maintain regular communication with stakeholders. - Conduct business reviews, gather customer feedback, measure satisfaction levels, and engage with executives to drive strategic initiatives. - Translate feedback into actionable improvements and collaborate with Sales to identify opportunities for portfolio expansion. Qualifications Required: - 8+ years of experience in enterprise customer success, account management, post-sales engineering, architecture, and consulting. - Proficiency in Data, Cloud, and AI domains with a track record of helping customers realize business value. - Hands-on experience in developing Customer Success processes such as adoption strategies, churn reduction tactics, risk management frameworks, renewals, and expansions. - Familiarity with Customer Success Platforms like Totango, Gainsight, Churnzero, or Catalyst. - Demonstrated expertise in senior customer-facing roles requiring a combination of influencing, negotiating, understanding, and executing customer requirements. - Strong customer-facing skills with the ability to communicate effectively with executives and stakeholders at all levels. - Ability to thrive in a fast-paced environment, collaborating with cross-functional teams on multiple customer engagements simultaneously. - Excellent communication and analytical skills with a knack for mentoring team members towards success. - Experience in cultivating customer relationships across various organizational levels, from C-level executives to end-users. - Willingness to work across multiple time zones and adapt to different cultures. - Availability for regular travel to customer locations to ensure effective relationship management.,