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About Sekel Tech

Sekel Tech is a pioneer in hyperlocal discovery and omni-commerce SaaS solutions, empowering brands, dealers, and stores to drive foot traffic and generate high-quality leads. We help businesses bridge the gap between online discovery and in-store experiences by leveraging advanced technology to deliver targeted, location-based solutions that convert digital interactions into real-world sales. Sekel Tech has successfully generated 4.6 million high-quality calls and form leads quarterly for Fortune 500 brands, achieving an impressive 18-20% leads-to-sales conversion rate. With SOC2, ISO, and GDPR-compliant encryption, we ensure secure data management while building trust with our clients. We deliver measurable, data-driven results that drive success across various industries. At Sekel Tech, we’re redefining the way brands can amplify the channel partners' sales with local audiences, turning digital engagement into tangible business outcomes. Let us help you elevate your brand's presence, increase foot traffic, and boost your sales.

UI/UX Designer

Pune, Yerwada

1 - 2 years

INR 3.0 - 4.0 Lacs P.A.

Work from Office

Full Time

As a UI/UX Designer at Sekel Tech, you will be responsible for designing and enhancing user interfaces across our SaaS platform. Youll collaborate closely with developers, and stakeholders to understand user needs, translate them into intuitive interfaces, and continuously improve the user experience through research and testing. Key Responsibilities: Design, refine, and iterate user interfaces for web and mobile applications using Figma. Translate user needs and business requirements into user-centric designs. Collaborate with cross-functional teams (Product, Development, QA) to implement intuitive UI/UX solutions. Participate in user research and usability testing sessions to gather insights and validate design decisions. Create wireframes, user flows, prototypes, and visual mockups. Maintain design consistency, adhering to style guides and brand identity. Analyze user feedback and usage metrics to inform design improvements. Stay updated with the latest UI/UX trends, tools, and best practices.

Sekel Tech - Senior Backend Developer - Python Programming (5-7 yrs)

Pune

5 - 7 years

INR 4.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Job Overview : We are seeking a talented and experienced Backend Developer with strong proficiency in Python, Django, and AWS to join our growing team. The ideal candidate will have a solid background in backend development, experience with cloud infrastructure, and a passion for building scalable and high-performance applications. You will work closely with our front-end developers, product managers, and other stakeholders to develop and maintain server-side logic, ensuring seamless integration and optimal performance. Key Responsibilities : - Develop, maintain, and optimize server-side applications using Python and Django. - Design and implement RESTful APIs to support front-end functionalities. - Work with cloud platforms, specifically AWS, to manage and deploy applications. - Collaborate with front-end developers to integrate user-facing elements with server-side logic. - Optimize applications for maximum speed and scalability. - Develop and maintain databases and data storage solutions. - Troubleshoot and debug applications to ensure high-quality and performance standards. - Implement security and data protection measures. - Participate in code reviews and contribute to continuous improvement initiatives. - Utilize Celery for task queuing and background processing. - Manage caching and message brokering using Redis. - Handle both synchronous and asynchronous programming tasks to improve application performance and responsiveness. Required Skills and Experience : - 5-7 years of experience in backend development using Python and Django. - Hands-on experience with AWS services, including EC2, S3, RDS, Lambda, and more. - Strong understanding of web technologies such as HTTP, REST, and JSON. - Experience with relational databases like PostgreSQL or MySQL and familiarity with ORM (Object Relational Mapping). - Proficiency in designing and developing RESTful APIs. - Familiarity with version control systems like Git. - Experience with Continuous Integration/Continuous Deployment (CI/CD) tools and pipelines. - Knowledge of best practices for software development, including code reviews, testing, and documentation. - Strong problem-solving skills and ability to work independently and in a team environment. - Good knowledge of Celery for managing asynchronous tasks and background jobs. - Experience with Redis for caching and message brokering. - Understanding of synchronous and asynchronous programming paradigms. Preferred Qualifications : - Experience with containerization and orchestration tools like Docker and Kubernetes. - Familiarity with microservices architecture and serverless computing. - Knowledge of other backend frameworks or languages such as Flask, FastAPI,Django - Good to have Understanding of front-end technologies (e.g., JavaScript, HTML, CSS) for better collaboration with front-end teams. - Experience with Agile/Scrum methodologies. Educational Requirements : - Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Apply Insights Follow-up Save this job for future reference Did you find something suspiciousReport Here! Hide This Job Click here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

Sekel Tech - Lead Frontend Developer - React.js/Javascript (5-7 yrs)

Pune

5 - 7 years

INR 9.0 - 14.0 Lacs P.A.

Work from Office

Full Time

We are looking for an experienced Lead Frontend Developer with 5-7 years of solid expertise in React.js to join our dynamic development team. The ideal candidate is a proactive problem solver with a strong ability to create responsive, user-centric web applications. While React.js will be the primary focus, experience with Vue.js is a plus, as some projects may involve both frameworks. This role involves close collaboration with designers, backend engineers, and cross-functional teams to deliver seamless, high-quality user experiences. Key Responsibilities : - Design, develop, and maintain advanced web applications using React.js. - Collaborate with UX/UI designers to implement visually compelling and user-friendly interfaces. - Build reusable components and libraries to optimize development and maintainability. - Ensure optimal performance of applications across various devices and browsers. - Validate UI/UX designs for technical feasibility, ensuring alignment with project specifications. - Partner with backend developers to integrate RESTful APIs for smooth front-end and back-end interactions. - Write clean, efficient, and scalable code adhering to best practices. - Keep up-to-date with industry trends, introducing relevant tools and technologies as needed. Required Skills and Experience - 5-7 years of professional experience in frontend development with React.js. - Strong JavaScript skills, including DOM manipulation and understanding of the JavaScript object model. - Proficiency in state management tools such as Redux or Context API. - Solid foundation in HTML, CSS, JavaScript, and responsive design. - Familiarity with build pipelines and tools like Webpack, Babel, and npm. - Proficiency with Git version control. - Strong understanding of RESTful API integration with frontend services. - Excellent problem-solving skills and high attention to detail. - Strong collaboration and communication skills, with an emphasis on teamwork. Preferred Qualifications : - Experience with Vue.js and Vue-based projects. - Proficiency in TypeScript. - Familiarity with testing tools like Jest, React Testing Library, or Enzyme. - Knowledge of modern authorization methods, such as JSON Web Token (JWT). - Experience with Agile/Scrum development processes. - Comfortable with design collaboration tools such as Figma, Sketch, or Adobe XD. Educational Requirements Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field. Apply Insights Follow-up Save this job for future reference Did you find something suspiciousReport Here! Hide This Job Click here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

Sekel Tech - Associate - Customer Success

Pune

1 - 2 years

INR 2.0 - 5.0 Lacs P.A.

Work from Office

Full Time

About The Role : As a Customer Success Associate at Sekel Technologies Private Limited, you will play a crucial role in ensuring our customers' success and satisfaction with our SAAS-based products. You will be the primary point of contact for customers, providing them with guidance, support, and solutions to maximize the value they receive from our products. You will collaborate closely with our sales, product development, and support teams to drive customer retention and growth. Responsibilities: Customer Onboarding Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition.Product Training Conduct product training sessions to educate customers on how to use our SAAS solutions effectively and efficiently.Account Management Build and maintain strong, long-lasting customer relationships by understanding their needs, challenges, and goals. Serve as a trusted advisor to customers.Issue Resolution Address customer inquiries, troubleshoot technical issues, and coordinate with the technical support team to ensure timely resolution.Feedback Gathering Actively collect customer feedback and insights to provide valuable input to the product development team for continuous improvement.Renewal Management Monitor customer accounts and proactively engage with customers to ensure renewals and upsell opportunities are identified and pursued.Customer Success Plans Develop and implement customer success plans tailored to each customer's unique objectives, ensuring they achieve their desired outcomes.Documentation Maintain comprehensive records of customer interactions, feedback, and issues in the CRM system.Communication Keep customers informed about product updates, new features, and best practices through regular communication.Reporting Generate and analyze customer success metrics and reports to track progress and identify areas for improvement. Qualifications : - 1-3 years of experience in SAAS/Product company- Bachelor's degree in a related field or equivalent work experience.- Proven experience in customer success, account management, or a similar customer-facing role.- Excellent communication and interpersonal skills.- Strong problem-solving and analytical abilities.- Familiarity with SAAS products and technology.- Ability to work independently and as part of a collaborative team.- Exceptional organizational and time management skills.- Customer-focused mindset with a passion for helping others succeed.

Sekel Tech - Associate - Customer Success

Pune

0 - 2 years

INR 2.0 - 5.0 Lacs P.A.

Work from Office

Full Time

About the Role:We are looking for a dynamic and proactive Customer Success Associate to join our team. In this role, you will play a crucial part in managing customer relationships, ensuring client success, and contributing to business growth. You will work closely with clients to help them maximize the value of our platform while also identifying new business opportunities.Key Responsibilities:1. Customer Success Management- Act as the primary point of contact for assigned customers, managing onboarding, training, and ongoing support.- Understand clients' business goals and provide strategic advice on utilizing Sekel Technologies' platform effectively.- Conduct regular check-ins to ensure customer satisfaction and address any concerns proactively.- Monitor customer usage and provide insights to enhance engagement and adoption.- Build long-term relationships to drive high customer retention and satisfaction.2. Customer Support & Issue Resolution- Collaborate with the Operations and Product teams to resolve customer issues promptly.- Document and escalate feature requests and product enhancements.- Proactively monitor account health and address concerns before they escalate.3. Sales & Revenue Growth- Identify upsell and cross-sell opportunities within existing customer accounts.- Support client renewal discussions and assist with negotiations to drive retention.- Assist in presenting customized solutions that align with client needs.4. New Business Development- Identify potential business opportunities through client interactions and market research.- Conduct outreach campaigns and generate new leads via emails, calls, and meetings.- Engage with prospects, align their requirements with our solutions, and participate in sales presentations.- Develop proposals and assist in onboarding new clients.5. Reporting & Analytics- Provide periodic reports on customer usage, ROI metrics, and improvement recommendations.- Analyze customer data to identify trends and actionable insights.6. Collaboration & Communication- Work closely with internal teams (Product, Sales, Marketing, Development) to ensure customer feedback is integrated into decision-making.- Maintain accurate customer records and interactions in the CRM system.7. Product Expertise- Stay updated on the latest product features and enhancements.- Conduct product demos and training sessions to help customers maximize the platform's value.Key Skills & Qualifications:- Bachelor's degree in Business, Marketing, Technology, or a related field.- Strong communication, presentation, and interpersonal skills.- Excellent communication skills in English with strong presentability.- Ability to build trust-based relationships with clients.- Proactive problem-solving mindset and customer-centric approach.- Basic understanding of SaaS products and Google My Business (preferred but not mandatory).- Enthusiastic about customer success, sales, and business development.- Ready to learn, with an avid reading habit.Why Join Us- Opportunity to grow in a fast-paced SaaS company.- Hands-on experience in customer success, sales, and business development.- Collaborative and supportive work environment.- Exposure to cutting-edge Martech solutions.

Sekel Tech - Frontend Developer - React.js (5-7 yrs)

Pune

5 - 7 years

INR 5.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Senior Frontend Developer (React.js) Are you a passionate Frontend Developer with a knack for crafting seamless, high-performance web applications If you have 5-7 years of experience with React.js and love turning great designs into reality, wed love to have you on board at Sekel Technologies! LocationOnsite Yerwada, Pune (411006) Experience5-7 Years Tech StackReact.js, Redux, JavaScript, HTML, CSS, RESTful APIs, Git (Vue.js experience is a bonus!)What Youll Be Doing :- Build and maintain responsive, user-friendly web applications- Develop and maintain responsive, user-friendly web applications using React.js- Work closely with designers and backend developers for smooth integration- Optimize components for speed and performance across devices- Write clean, scalable, and maintainable codeWhat Wed Love to See :- Experience with Vue.js (bonus points!)- Familiarity with testing tools like Jest, React Testing Library- Understanding of OAuth2, JWT authentication- Experience working in Agile/Scrum teamsApplyInsightsFollow-upSave this job for future referenceDid you find something suspiciousReport Here! Hide This JobClick here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

Sekel Technologies - Associate - Customer Success

Pune

1 - 3 years

INR 3.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Customer Success Associate Role & Responsibilities : 1. Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.2. Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of product/features.3. Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our product/service, issues are resolved proactively and customer goals are met.4. Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.5. Identify and prioritise product updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.6. Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering. Qualification and Skill Requirement : - Bachelor's Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development or Account Management or related field.- 1-3 years in Customer Success, Consulting, Business Development, Sales or related fields.- Proven experience building strong customer relationships and efficiently communicating internal and external voices.- Previous experience growing, scaling, training and supervising a CSM team.- Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.- Ability to travel as needed. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Sekel Tech - Senior Backend Developer - Python/Django (4-7 yrs)

Pune

4 - 7 years

INR 4.0 - 7.0 Lacs P.A.

Work from Office

Full Time

DesignationSenior Backend Developer (Python, Django,) Senior Backend Developer (Python, Django, AWS) Onsite in Pune! Are you a Python & Django pro who loves solving complex problems and building scalable applications Do you thrive in a fast-paced environment where your work makes an impact If yes, wed love to have you on board! Whats in it for you - Work on cutting-edge tech with Python, Django & AWS - Build and optimize high-performance backend systems - Collaborate with a passionate team of developers - Be part of a growing SaaS company making waves in hyperlocal tech Who were looking for : Experience4-7 years in backend development- Strong skills in Python, Django, AWS, RESTful APIs- Hands-on with Databases (PostgreSQL/MySQL), Celery, Redis- Comfortable with CI/CD, Git, and asynchronous programming- Onsite role in Pune -(Male candidates preferred)- Location Yerwada, PuneKey Responsibilities :- Develop, test, and maintain robust and scalable backend applications using Python and Django- Design and implement APIs (RESTful services) to ensure seamless integration with front-end systems- Optimize database performance and manage PostgreSQL/MySQL databases- Work with AWS services to deploy and scale applications in a cloud environment- Utilize Celery for task management and Redis for caching and message brokeringApplyInsightsFollow-upSave this job for future referenceDid you find something suspiciousReport Here! Hide This JobClick here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

Senior Backend Developer - Python/Django

Pune

4 - 7 years

INR 4.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Whats in it for you ? - Work on cutting-edge tech with Python, Django & AWS - Build and optimize high-performance backend systems - Collaborate with a passionate team of developers - Be part of a growing SaaS company making waves in hyperlocal tech Who were looking for : Experience: 4-7 years in backend development - Strong skills in Python, Django, AWS, RESTful APIs - Hands-on with Databases (PostgreSQL/MySQL), Celery, Redis - Comfortable with CI/CD, Git, and asynchronous programming - Onsite role in Pune -(Male candidates preferred)- Key Responsibilities : - Develop, test, and maintain robust and scalable backend applications using Python and Django - Design and implement APIs (RESTful services) to ensure seamless integration with front-end systems - Optimize database performance and manage PostgreSQL/MySQL databases - Work with AWS services to deploy and scale applications in a cloud environment - Utilize Celery for task management and Redis for caching and message brokering

Lead Frontend Developer - React.js/Javascript

Pune

5 - 7 years

INR 10.0 - 14.0 Lacs P.A.

Work from Office

Full Time

We are looking for an experienced Lead Frontend Developer with 5-7 years of solid expertise in React.js to join our dynamic development team. The ideal candidate is a proactive problem solver with a strong ability to create responsive, user-centric web applications. While React.js will be the primary focus, experience with Vue.js is a plus, as some projects may involve both frameworks. This role involves close collaboration with designers, backend engineers, and cross-functional teams to deliver seamless, high-quality user experiences. Key Responsibilities : - Design, develop, and maintain advanced web applications using React.js.- Collaborate with UX/UI designers to implement visually compelling and user-friendly interfaces.- Build reusable components and libraries to optimize development and maintainability.- Ensure optimal performance of applications across various devices and browsers.- Validate UI/UX designs for technical feasibility, ensuring alignment with project specifications.- Partner with backend developers to integrate RESTful APIs for smooth front-end and back-end interactions.- Write clean, efficient, and scalable code adhering to best practices.- Keep up-to-date with industry trends, introducing relevant tools and technologies as needed. Required Skills and Experience : - 5-7 years of professional experience in frontend development with React.js.- Strong JavaScript skills, including DOM manipulation and understanding of the JavaScript object model.- Proficiency in state management tools such as Redux or Context API.- Solid foundation in HTML, CSS, JavaScript, and responsive design.- Familiarity with build pipelines and tools like Webpack, Babel, and npm.- Proficiency with Git version control.- Strong understanding of RESTful API integration with frontend services.- Excellent problem-solving skills and high attention to detail.- Strong collaboration and communication skills, with an emphasis on teamwork. Preferred Qualifications : - Experience with Vue.js and Vue-based projects.- Proficiency in TypeScript.- Familiarity with testing tools like Jest, React Testing Library, or Enzyme.- Knowledge of modern authorization methods, such as JSON Web Token (JWT).- Experience with Agile/Scrum development processes.- Comfortable with design collaboration tools such as Figma, Sketch, or Adobe XD. Educational Requirements : Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.

Senior Backend Developer - Python Programming

Pune

5 - 7 years

INR 5.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Job Overview : We are seeking a talented and experienced Backend Developer with strong proficiency in Python, Django, and AWS to join our growing team. The ideal candidate will have a solid background in backend development, experience with cloud infrastructure, and a passion for building scalable and high-performance applications. You will work closely with our front-end developers, product managers, and other stakeholders to develop and maintain server-side logic, ensuring seamless integration and optimal performance. Key Responsibilities : - Develop, maintain, and optimize server-side applications using Python and Django. - Design and implement RESTful APIs to support front-end functionalities. - Work with cloud platforms, specifically AWS, to manage and deploy applications. - Collaborate with front-end developers to integrate user-facing elements with server-side logic. - Optimize applications for maximum speed and scalability. - Develop and maintain databases and data storage solutions. - Troubleshoot and debug applications to ensure high-quality and performance standards. - Implement security and data protection measures. - Participate in code reviews and contribute to continuous improvement initiatives. - Utilize Celery for task queuing and background processing. - Manage caching and message brokering using Redis. - Handle both synchronous and asynchronous programming tasks to improve application performance and responsiveness. Required Skills and Experience : - 5-7 years of experience in backend development using Python and Django. - Hands-on experience with AWS services, including EC2, S3, RDS, Lambda, and more. - Strong understanding of web technologies such as HTTP, REST, and JSON. - Experience with relational databases like PostgreSQL or MySQL and familiarity with ORM (Object Relational Mapping). - Proficiency in designing and developing RESTful APIs. - Familiarity with version control systems like Git. - Experience with Continuous Integration/Continuous Deployment (CI/CD) tools and pipelines. - Knowledge of best practices for software development, including code reviews, testing, and documentation. - Strong problem-solving skills and ability to work independently and in a team environment. - Good knowledge of Celery for managing asynchronous tasks and background jobs. - Experience with Redis for caching and message brokering. - Understanding of synchronous and asynchronous programming paradigms. Preferred Qualifications : - Experience with containerization and orchestration tools like Docker and Kubernetes. - Familiarity with microservices architecture and serverless computing. - Knowledge of other backend frameworks or languages such as Flask, FastAPI,Django - Good to have : Understanding of front-end technologies (e.g., JavaScript, HTML, CSS) for better collaboration with front-end teams. - Experience with Agile/Scrum methodologies. Educational Requirements : - Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.

Frontend Developer - React.js

Pune

5 - 7 years

INR 5.0 - 9.0 Lacs P.A.

Work from Office

Full Time

Senior Frontend Developer (React.js) Are you a passionate Frontend Developer with a knack for crafting seamless, high-performance web applications? If you have 5-7 years of experience with React.js and love turning great designs into reality, wed love to have you on board at Sekel Technologies! Location: Onsite Yerwada, Pune (411006) Experience: 5-7 Years Tech Stack: React.js, Redux, JavaScript, HTML, CSS, RESTful APIs, Git (Vue.js experience is a bonus!) What Youll Be Doing : - Build and maintain responsive, user-friendly web applications - Develop and maintain responsive, user-friendly web applications using React.js - Work closely with designers and backend developers for smooth integration - Optimize components for speed and performance across devices - Write clean, scalable, and maintainable code What Wed Love to See : - Experience with Vue.js (bonus points!) - Familiarity with testing tools like Jest, React Testing Library - Understanding of OAuth2, JWT authentication - Experience working in Agile/Scrum teams

Associate - Customer Success

Pune

2 - 3 years

INR 3.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Responsibilities : Customer Onboarding : Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition. Product Training : Conduct product training sessions to educate customers on how to use our SAAS solutions effectively and efficiently. Account Management : Build and maintain strong, long-lasting customer relationships by understanding their needs, challenges, and goals. Serve as a trusted advisor to customers. Issue Resolution : Address customer inquiries, troubleshoot technical issues, and coordinate with the technical support team to ensure timely resolution. Feedback Gathering : Actively collect customer feedback and insights to provide valuable input to the product development team for continuous improvement. Renewal Management : Monitor customer accounts and proactively engage with customers to ensure renewals and upsell opportunities are identified and pursued. Customer Success Plans : Develop and implement customer success plans tailored to each customer's unique objectives, ensuring they achieve their desired outcomes. Documentation : Maintain comprehensive records of customer interactions, feedback, and issues in the CRM system. Communication : Keep customers informed about product updates, new features, and best practices through regular communication. Reporting : Generate and analyze customer success metrics and reports to track progress and identify areas for improvement. Qualifications : - 2-3 years of experience in SAAS/Product company - Bachelor's degree in a related field or equivalent work experience. - Proven experience in customer success, account management, or a similar customer-facing role. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Familiarity with SAAS products and technology. - Ability to work independently and as part of a collaborative team. - Exceptional organizational and time management skills. - Customer-focused mindset with a passion for helping others succeed.

Associate - Customer Success

Pune

1 - 3 years

INR 3.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Role & Responsibilities : 1. Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs. 2. Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of product/features. 3. Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our product/service, issues are resolved proactively and customer goals are met. 4. Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle. 5. Identify and prioritise product updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders. 6. Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering. Qualification and Skill Requirement : - Bachelor's Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development or Account Management or related field. - 1-3 years in Customer Success, Consulting, Business Development, Sales or related fields. - Proven experience building strong customer relationships and efficiently communicating internal and external voices. - Previous experience growing, scaling, training and supervising a CSM team. - Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences. - Ability to travel as needed.

Associate - Customer Success

Pune

1 - 2 years

INR 2.0 - 5.0 Lacs P.A.

Work from Office

Full Time

As a Customer Success Associate at Sekel Technologies Private Limited, you will play a crucial role in ensuring our customers' success and satisfaction with our SAAS-based products. You will be the primary point of contact for customers, providing them with guidance, support, and solutions to maximize the value they receive from our products. You will collaborate closely with our sales, product development, and support teams to drive customer retention and growth. Responsibilities: Customer Onboarding : Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition. Product Training : Conduct product training sessions to educate customers on how to use our SAAS solutions effectively and efficiently. Account Management : Build and maintain strong, long-lasting customer relationships by understanding their needs, challenges, and goals. Serve as a trusted advisor to customers. Issue Resolution : Address customer inquiries, troubleshoot technical issues, and coordinate with the technical support team to ensure timely resolution. Feedback Gathering : Actively collect customer feedback and insights to provide valuable input to the product development team for continuous improvement. Renewal Management : Monitor customer accounts and proactively engage with customers to ensure renewals and upsell opportunities are identified and pursued. Customer Success Plans : Develop and implement customer success plans tailored to each customer's unique objectives, ensuring they achieve their desired outcomes. Documentation : Maintain comprehensive records of customer interactions, feedback, and issues in the CRM system. Communication : Keep customers informed about product updates, new features, and best practices through regular communication. Reporting : Generate and analyze customer success metrics and reports to track progress and identify areas for improvement. Qualifications : - 1-3 years of experience in SAAS/Product company - Bachelor's degree in a related field or equivalent work experience. - Proven experience in customer success, account management, or a similar customer-facing role. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Familiarity with SAAS products and technology. - Ability to work independently and as part of a collaborative team. - Exceptional organizational and time management skills. - Customer-focused mindset with a passion for helping others succeed.

Associate - Customer Success

Pune

0 - 2 years

INR 2.0 - 5.0 Lacs P.A.

Work from Office

Full Time

About the Role: We are looking for a dynamic and proactive Customer Success Associate to join our team. In this role, you will play a crucial part in managing customer relationships, ensuring client success, and contributing to business growth. You will work closely with clients to help them maximize the value of our platform while also identifying new business opportunities. Key Responsibilities: 1. Customer Success Management - Act as the primary point of contact for assigned customers, managing onboarding, training, and ongoing support. - Understand clients' business goals and provide strategic advice on utilizing Sekel Technologies' platform effectively. - Conduct regular check-ins to ensure customer satisfaction and address any concerns proactively. - Monitor customer usage and provide insights to enhance engagement and adoption. - Build long-term relationships to drive high customer retention and satisfaction. 2. Customer Support & Issue Resolution - Collaborate with the Operations and Product teams to resolve customer issues promptly. - Document and escalate feature requests and product enhancements. - Proactively monitor account health and address concerns before they escalate. 3. Sales & Revenue Growth - Identify upsell and cross-sell opportunities within existing customer accounts. - Support client renewal discussions and assist with negotiations to drive retention. - Assist in presenting customized solutions that align with client needs. 4. New Business Development - Identify potential business opportunities through client interactions and market research. - Conduct outreach campaigns and generate new leads via emails, calls, and meetings. - Engage with prospects, align their requirements with our solutions, and participate in sales presentations. - Develop proposals and assist in onboarding new clients. 5. Reporting & Analytics - Provide periodic reports on customer usage, ROI metrics, and improvement recommendations. - Analyze customer data to identify trends and actionable insights. 6. Collaboration & Communication - Work closely with internal teams (Product, Sales, Marketing, Development) to ensure customer feedback is integrated into decision-making. - Maintain accurate customer records and interactions in the CRM system. 7. Product Expertise - Stay updated on the latest product features and enhancements. - Conduct product demos and training sessions to help customers maximize the platform's value. Key Skills & Qualifications: - Bachelor's degree in Business, Marketing, Technology, or a related field. - Strong communication, presentation, and interpersonal skills. - Excellent communication skills in English with strong presentability. - Ability to build trust-based relationships with clients. - Proactive problem-solving mindset and customer-centric approach. - Basic understanding of SaaS products and Google My Business (preferred but not mandatory). - Enthusiastic about customer success, sales, and business development. - Ready to learn, with an avid reading habit.

Senior Backend Developer - Python / Django

Pune, Yerwada

4 - 7 years

INR 9.0 - 14.0 Lacs P.A.

Work from Office

Full Time

Are you a Python & Django pro who loves solving complex problems and building scalable applications? Do you thrive in a fast-paced environment where your work makes an impact? If yes, wed love to have you on board! Whats in it for you ? - Work on cutting-edge tech with Python, Django & AWS - Build and optimize high-performance backend systems - Collaborate with a passionate team of developers - Be part of a growing SaaS company making waves in hyperlocal tech Who were looking for : Experience: 4-7 years in backend development - Strong skills in Python, Django, AWS, RESTful APIs - Hands-on with Databases (PostgreSQL/MySQL), Celery, Redis - Comfortable with CI/CD, Git, and asynchronous programming - Onsite role in Pune -(Male candidates preferred)- Key Responsibilities : - Develop, test, and maintain robust and scalable backend applications using Python and Django - Design and implement APIs (RESTful services) to ensure seamless integration with front-end systems - Optimize database performance and manage PostgreSQL/MySQL databases - Work with AWS services to deploy and scale applications in a cloud environment - Utilize Celery for task management and Redis for caching and message brokering.

Senior Backend Developer

Pune

3 - 5 years

INR 7.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Job Overview: We are seeking a talented and experienced Backend Developer with strong proficiency in Python, Django, and AWS to join our growing team. The ideal candidate will have a solid background in backend development, experience with cloud infrastructure, and a passion for building scalable and high-performance applications. You will work closely with our front-end developers, product managers, and other stakeholders to develop and maintain server-side logic, ensuring seamless integration and optimal performance. Key Responsibilities: Develop, maintain, and optimize server-side applications using Python and Django. Design and implement RESTful APIs to support front-end functionalities. Work with cloud platforms, specifically AWS, to manage and deploy applications. Collaborate with front-end developers to integrate user-facing elements with server-side logic. Optimize applications for maximum speed and scalability. Develop and maintain databases and data storage solutions. Troubleshoot and debug applications to ensure high-quality and performance standards. Implement security and data protection measures. Participate in code reviews and contribute to continuous improvement initiatives. Utilize Celery for task queuing and background processing. Manage caching and message brokering using Redis. Handle both synchronous and asynchronous programming tasks to improve application performance and responsiveness.

Senior Backend Developer

Pune

3 - 5 years

INR 7.0 - 12.0 Lacs P.A.

Work from Office

Full Time

Job Overview: We are seeking a talented and experienced Backend Developer with strong proficiency in Python, Django, and AWS to join our growing team. The ideal candidate will have a solid background in backend development, experience with cloud infrastructure, and a passion for building scalable and high-performance applications. You will work closely with our front-end developers, product managers, and other stakeholders to develop and maintain server-side logic, ensuring seamless integration and optimal performance. Key Responsibilities: - Develop, maintain, and optimize server-side applications using Python and Django. - Design and implement RESTful APIs to support front-end functionalities. - Work with cloud platforms, specifically AWS, to manage and deploy applications. - Collaborate with front-end developers to integrate user-facing elements with server-side logic. - Optimize applications for maximum speed and scalability. - Develop and maintain databases and data storage solutions. - Troubleshoot and debug applications to ensure high-quality and performance standards. - Implement security and data protection measures. - Participate in code reviews and contribute to continuous improvement initiatives. - Utilize Celery for task queuing and background processing. - Manage caching and message brokering using Redis. - Handle both synchronous and asynchronous programming tasks to improve application performance and responsiveness.

Customer Success Associate

Pune

0 - 2 years

INR 4.0 - 5.0 Lacs P.A.

Work from Office

Full Time

Key Responsibilities: 1. Customer Success Management: Serve as the primary point of contact for assigned customers, managing onboarding, training, and ongoing support. Understand clients' business goals and provide strategic advice on how they can use Sekel Technologies platform to achieve them. Conduct regular check-ins with clients to ensure satisfaction, resolve any issues, and offer additional training if needed. Monitor customer usage and provide insights to enhance engagement and adoption of the platform. Build long-lasting relationships with clients, ensuring high customer retention and satisfaction rates. 2. Customer Support and Issue Resolution: Work closely with the Operation and Product teams to troubleshoot and resolve customer issues in a timely manner. Document and escalate feature requests and product enhancements based on customer feedback. Proactively monitor account health and address any potential concerns before they escalate. 3. Sales Responsibilities: Collaborate with the sales team to identify upsell and cross-sell opportunities within the existing customer base. Participate in client renewal discussions and assist with negotiations to ensure a high rate of contract renewals. Assist the sales team in presenting customised solutions that align with clients evolving needs. 4. New Business Development: Identify potential business opportunities by leveraging client relationships, understanding market trends, and recognizing client needs. Conduct outreach email campaigns to potential clients and generate new leads on a regular basis and set up Face to Face client meetings. Engage in discussions with new prospects, aligning their requirements with Sekel Technologies' solutions. Participate in sales presentations and demos for prospective clients. Generate leads through inside sales activities, including cold calls, follow-ups, and nurturing potential opportunities. Develop proposals and negotiate terms to onboard new clients. 5. Reporting and Analytics: Provide clients with periodic reports that highlight the value generated by using Sekels platform, including usage statistics, ROI metrics, and recommendations for further improvement. Analyse customer data to track engagement, identify trends, and provide actionable insights for both the client and internal teams. 6. Collaboration and Communication: Collaborate with internal teams (Product, Sales, Marketing, and Development) to ensure the voice of the customer is heard in key decisions. Maintain accurate records of customer interactions and updates in the CRM system. 7. Product Expertise: Stay updated on the latest product features and enhancements to provide accurate information to customers. Conduct product demos and training sessions to ensure customers are maximising the value of the platform. Key Skills and Qualifications: Bachelors degree in Business, Marketing, Technology, or a related field. 0-3 years of experience in Customer success, Account management, or Sales, preferably within a SaaS company. Strong understanding of SaaS products, ideally in the Martech or Hyperlocal space. Excellent communication, presentation, and interpersonal skills. Ability to build strong, trust-based relationships with customers. Strong problem-solving skills and a proactive attitude towards issue resolution. Sales acumen with a knack for identifying growth opportunities, driving renewals, and developing new business.

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Sekel Tech

Sekel Tech

Sekel Tech

|

Software Development

Pune Maharashtra

51-200 Employees

21 Jobs

cta

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