Customer Success Manager (CSM)

As a Customer Success Manager (CSM) at our company, you will be responsible for owning post-sale relationships, driving renewals, identifying upsell opportunities, and ensuring high product adoption among our international SaaS market clients. You will manage a large portfolio of customers, develop strategic engagement plans, and lead a small team towards shared goals. Key Responsibilities: - Own and nurture customer relationships across a large account base, aiming for a 90%+ renewal rate and identifying expansion opportunities. - Act as a trusted advisor for HR365 and Apps 365, aligning product capabilities with customer business outcomes. - Drive product adoption and usage through strategic check-ins, onboarding processes, and proactive engagement. - Identify and lead upsell and cross-sell initiatives based on customer needs and usage data. - Collaborate effectively with Sales, Support, Product, and Engineering teams to address issues and deliver value. - Monitor key success metrics such as adoption, engagement, retention, and customer satisfaction. - Mentor junior CSMs and contribute to the development of a high-impact customer success strategy. - Design and implement scalable engagement programs to enhance retention and promote customer advocacy. Qualifications & Experience: - Minimum 5 years of experience in Customer Success, Technical Consulting, or Project Delivery roles within the SaaS/Cloud space. - Experience managing 500+ international accounts, with a preference for US, UK, Canada, and Australia. - Strong understanding of business strategy and technical product use cases. - Proven track record of driving renewals and expanding account value through upselling and cross-selling. - Proficiency in cloud platforms, data analysis, and CRM tools. About Cubic Logics: Cubic Logics is a Great Place to Work-certified company that offers a dynamic and inclusive environment where innovation and growth are prioritized. We specialize in cutting-edge Microsoft 365 and Power Platform solutions that have a real impact on global clients. At Cubic Logics, we value your personal and professional growth, providing mentorship, tools, and opportunities for you to thrive. Your ideas are valued, your contributions recognized, and your career can truly flourish here. (Note: Application Questions and Work Location details have been omitted as per the instruction),