3 Upsell Opportunities Jobs

As a Senior Customer Success Manager at SearchUnify, an AI-powered enterprise search platform, your primary responsibility will be to lead customer engagement, retention, and growth. You will play a crucial role in ensuring that our customers derive long-term value from our product, maximize product adoption, and grow alongside us. To excel in this role, you should have a minimum of 7 years of experience in Customer Success, Sales, or Account Management, with a strong understanding of B2B SaaS and enterprise support platforms. Your excellent communication and relationship-building skills will be key in managing renewals, identifying upsell opportunities, and coordinating cross-functional efforts. Your problem-solving mindset, coupled with experience in handling escalations, will be valuable in addressing challenges effectively. Being detail-oriented and results-driven, with a customer-first approach, will guide you in providing exceptional service to our clients. While a technical background or familiarity with enterprise software is preferred, your ability to understand client goals, align platform capabilities, and ensure value realization is essential. In this role, you will act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience for our customers. You will be responsible for managing account renewals, upselling, and monitoring key reporting metrics. Collaborating with delivery teams to ensure timely and high-quality implementations will be part of your daily responsibilities. Building and maintaining strong customer relationships to drive satisfaction and loyalty will be a core focus. You will work closely with internal stakeholders, including product, engineering, and support teams, to address client needs effectively. Monitoring account health, proactively mitigating risks, and identifying growth opportunities will be critical in your role. Furthermore, you will drive customer transformation and engagement through strategic touchpoints to enhance overall customer experience. If you are passionate about fostering strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments, this opportunity is tailored for you.,

As a Sales/Business Development professional based in Gurugram, India, your primary responsibility will be to kickstart the sales process by establishing and nurturing strong and enduring relationships with clients. This involves assessing potential leads and scheduling appointments effectively. Furthermore, you will be tasked with generating sales leads through initial presentations, elucidating product and service enhancements, and introducing new offerings to clients. A key aspect of your role will be to strategize and implement engagement plans aimed at fostering customer intimacy, trust, and a sense of partnership. This will encompass targeted marketing initiatives, low-touch strategies, and prioritizing high-touch interactions to drive customer retention and growth objectives. It will be crucial for you to provide regular updates to the management regarding customer status, action plans, needs, and feedback to ensure alignment between product/service development and customer requirements. Your responsibilities will extend to developing and reviewing business and account plans, as well as forecasting revenue/volume. You will be expected to identify upsell opportunities through the development and maintenance of white spacing. Additionally, managing the sales pipeline, conducting meetings, and executing upsell strategies will be integral parts of your role. To be successful in this position, you should possess 3-7 years of experience in Sales/Business Development, along with exceptional people management and mentoring abilities. A high level of confidence, strong decision-making skills, trustworthiness, and excellent communication skills are essential traits for this role.,

You will be joining SAP, a company that is dedicated to helping the world run better and enabling you to bring out your best. The company culture at SAP is centered around collaboration and a shared passion for making a positive impact on the world. Your role as a Client Delivery Manager will involve serving as the primary point of contact for SAP Cloud Customers of India Sovereign Cloud Services. In this individual contributor role, you will be responsible for driving end-to-end customer engagement, from signature onwards. This includes tasks such as customer onboarding, continuous service delivery, project initiation, architecture coaching, governance coaching, relationship management, and renewal initiation. Your focus will be on maintaining customer satisfaction, building strong relationships with key customer stakeholders, and helping customers maximize the value of their partnership with SAP. Additionally, you will have commercial responsibilities for the engagement and will be tasked with creating upsell opportunities. In this role, you will collaborate closely with the SAP Sovereign Cloud Delivery India unit, which provides SAP's Sovereign Cloud Services in India. This collaboration will involve working on cloud landscape architecture design, building, maintaining, and operating cloud services that are fully compliant with local laws, regulations, and the unique security requirements of India. The team will work closely with central Architecture team, Security Office, Engineering teams, and Regulatory and Governance teams in India. At SAP, innovation is at the core of what we do, helping hundreds of thousands of customers worldwide work together more efficiently and effectively. As a cloud company with a global presence, SAP is committed to being purpose-driven and future-focused. The company values inclusion, health, and well-being, and offers flexible working models to ensure that every employee can perform at their best. SAP believes in the strength of diversity and invests in its employees to help them reach their full potential. The company is committed to creating a better and more equitable world through unleashing all talent and fostering an inclusive workplace. SAP is an equal opportunity workplace and an affirmative action employer. Accessibility accommodations are provided to applicants with physical and/or mental disabilities. If you are interested in applying for a role at SAP and require accommodation or assistance, please reach out to the Recruiting Operations Team at Careers@sap.com. SAP employees are eligible for the SAP Employee Referral Program for permanent roles, according to the eligibility rules set in the SAP Referral Policy. Successful candidates may be required to undergo a background verification with an external vendor. In summary, as a Client Delivery Manager at SAP, you will play a key role in driving customer engagement and satisfaction, collaborating with internal teams to deliver high-quality cloud services, and contributing to SAP's mission of helping the world run better through innovation and inclusivity.,