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Grazitti Interactive
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Senior Customer Success Manager

Senior Customer Success Manager

Grazitti Interactive

7 - 11 years

0 Lacs

panchkula haryana

Posted:13 hours ago| Platform: Shine logo

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Skills Required

sales account management communication enterprise software customer success b2b saas enterprise support platforms relationshipbuilding renewals management upsell opportunities crossfunctional coordination problemsolving escalation handling detailoriented resultsdriven technical background

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Customer Success Manager at SearchUnify, an AI-powered enterprise search platform, your primary responsibility will be to lead customer engagement, retention, and growth. You will play a crucial role in ensuring that our customers derive long-term value from our product, maximize product adoption, and grow alongside us. To excel in this role, you should have a minimum of 7 years of experience in Customer Success, Sales, or Account Management, with a strong understanding of B2B SaaS and enterprise support platforms. Your excellent communication and relationship-building skills will be key in managing renewals, identifying upsell opportunities, and coordinating cross-functional efforts. Your problem-solving mindset, coupled with experience in handling escalations, will be valuable in addressing challenges effectively. Being detail-oriented and results-driven, with a customer-first approach, will guide you in providing exceptional service to our clients. While a technical background or familiarity with enterprise software is preferred, your ability to understand client goals, align platform capabilities, and ensure value realization is essential. In this role, you will act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience for our customers. You will be responsible for managing account renewals, upselling, and monitoring key reporting metrics. Collaborating with delivery teams to ensure timely and high-quality implementations will be part of your daily responsibilities. Building and maintaining strong customer relationships to drive satisfaction and loyalty will be a core focus. You will work closely with internal stakeholders, including product, engineering, and support teams, to address client needs effectively. Monitoring account health, proactively mitigating risks, and identifying growth opportunities will be critical in your role. Furthermore, you will drive customer transformation and engagement through strategic touchpoints to enhance overall customer experience. If you are passionate about fostering strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments, this opportunity is tailored for you.,

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Senior Customer Success Manager