388 Escalation Handling Jobs

About DHL Blue Dart Express India: At Blue Dart, we go beyond delivering shipments-we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network.Backed by the strength of DHL Group , we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day. We are proud to be consistently ranked among India's Top 100 Great Places to Work and recognized as part of the DHL Gr...

Role Overview: As a Customer Service Executive, your primary responsibility will be to maintain an up-to-date customer database and records in the system. You will be required to make service reminder calls, take appointments, and conduct post-service feedback calls to ensure customer satisfaction. Additionally, you will need to answer calls professionally, provide information about products and services, and handle customer inquiries and complaints efficiently. Keeping records of customer interactions and transactions, as well as following up on customer requests and complaints, will be crucial aspects of your role. Key Responsibilities: - Maintain up-to-date customer database and records i...

Role Overview: As a Customer Support Manager, your primary responsibility will be to ensure the smooth onboarding of new customers/clients and timely delivery of customized features committed to specific clients. You will oversee the handling and resolving of customer inquiries and issues through various channels such as email, Tawk.to chat, phone, and support tools. Additionally, you will manage escalated customer issues to ensure high satisfaction, gather and analyze customer feedback for improvement, and implement strategies to enhance customer satisfaction and loyalty. Acting as a voice for the customer within the company, you will maintain and update a comprehensive knowledge base for b...

You are urgently hiring Travel Consultant for a reputed Dubai based travel company in Ahmedabad. As a Travel Consultant, your main responsibility will be to ensure quick response to client queries, manage client feedback in a calm and professional manner, and maintain positive client and supplier relationships. You will also be responsible for managing change, liaising across all internal departments, monitoring Key Performance Indicators of GDS Operation, handling escalations, and increasing productivity and efficiency of the team. Key Responsibilities: - Profound knowledge in Galileo & Amadeus - Experience in PNR creation, issue, reissue, rerouting, etc. - Strong organizational, analytical...

About The Role Skill required: Tech for Operations - Program Project Management Designation: Project Control Services Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent ope...

Skills Required Role & responsibilities Manage end-to-end B2C shipment operations across multiple courier partners Coordinate with courier partners for pickup, delivery, delays, and escalations Handle and close NDR (Non-Delivery Reports), RTO, and reverse logistics cases Monitor SLA performance for pickups, deliveries, and closures Track shipment exceptions and ensure timely resolution through follow-ups Update shipment status, remarks, and resolution details in operations dashboards Work closely with Customer Success teams for client escalations Support Finance team with operational clarifications for billing, disputes, or credits Prepare daily operational trackers and basic MIS reports Ide...

As a Customer Support Executive at MARS Cosmetics, based in Delhi - NSP, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. Your primary responsibilities will include: - Handling inbound and outbound customer calls, emails, and chats - Resolving customer queries, issues, and complaints professionally and in a timely manner - Providing accurate, valid, and complete information utilizing the appropriate tools and resources - Maintaining customer records and updating account information - Following communication procedures, guidelines, and policies - Escalating unresolved issues to the relevant internal teams - Striving to achieve individual and...

Role Overview: At Quantiphi, we value a global and diverse culture that fosters success. We prioritize transparency, diversity, integrity, learning, and growth in our work environment. If you thrive in an innovative and encouraging workplace that supports both your professional and personal growth, then a career with Quantiphi is the right fit for you. Key Responsibilities: - Provision infrastructure as a service cloud computing for cloud platforms, with a minimum of 1+ years of experience. Exposure to Google Cloud Platform (GCP) is preferred. - Utilize hands-on experience with GCP services such as Compute Engine, Kubernetes Engine, Cloud Storage, Cloud SQL, VPC, IAM, and Cloud Monitoring. -...

As a Security Analyst at NTT DATA, you will play a crucial role in safeguarding the organization's digital assets and maintaining a robust security posture. Your responsibilities will include: - Threat Detection and Response: Monitoring and analyzing security events on SIEM/EDR/DLP platforms to identify potential threats and vulnerabilities. - Incident Investigation: Conducting in-depth investigations of security incidents, providing detailed analysis, and root cause analysis (RCA). - Escalation Handling and Team Management: Managing L1 resources and handling escalations effectively. - Security Log Analysis: Analyzing security log data to identify trends, anomalies, and escalating them appro...

Job Title: Delivery Manager Staffing & Recruitment (BPO Industry) Salary: 4,00,000 – 8,00,000 LPA Location: Vadodara About the Role We are looking for an experienced Delivery Manager with a strong background in staffing and recruitment for the BPO industry . The ideal candidate must have hands-on experience managing end-to-end delivery for high-volume BPO hiring and leading recruitment teams to meet client requirements. Key Responsibilities Manage end-to-end delivery of recruitment projects for BPO clients. Lead, mentor, and guide a team of recruiters to achieve hiring targets. Coordinate with clients to understand manpower needs, skill requirements, and hiring timelines. Ensure timely closu...

Role Overview: You will be responsible for handling 80% chat and 20% voice customer support for the Hyperlocal Flipkart process in Noida. Your main tasks will include resolving queries efficiently in both English and Hindi, maintaining professionalism, accurate records, and escalating issues as needed in a fast-paced environment. Key Responsibilities: - Handle 80% chat and 20% voice customer support - Resolve queries efficiently in English & Hindi - Maintain professionalism and accurate records - Escalate issues as needed in a fast-paced environment Qualifications Required: - Education: Graduate in any discipline - Languages: Fluent in English & Hindi - Assessment: Versant-4 with a minimum s...

Your Role Job Summary :We are seeking an experienced Service Delivery Manager (SDM) with 15–18 years of expertise in Application Maintenance Services (AMS) for non-SAP environments. The role involves end-to-end delivery ownership of AMS Build and Run projects, including transition planning, governance setup, and financial management. The ideal candidate will have strong experience across Cloud applications, Java, .NET, Documentum, and COTS platforms , along with proven ability in portfolio management, risk mitigation, and stakeholder engagement . Certifications in Agile, Scrum, and ITIL are essential, and exposure to GenAI deployment and cloud delivery models is highly desirable. Total Exper...

As an ideal candidate for this role, you should possess the following qualities and qualifications: Role Overview: You will be responsible for managing client queries efficiently through both email and voice channels. Your excellent English communication skills, both written and spoken, will play a crucial role in ensuring client satisfaction. Additionally, you will be expected to achieve team productivity and quality goals by integrating procedural changes into the daily routine and supporting other team members in meeting service expectations. Key Responsibilities: - Participate in training initiatives to enhance your knowledge and skills. - Support and assist team members in their tasks, ...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100...

You will be responsible for providing exceptional customer support through inbound voice calls in a professional and courteous manner. Your key responsibilities will include addressing customer queries, troubleshooting issues, and providing resolutions as per company guidelines. You must ensure customer satisfaction by offering tailored solutions and maintaining high-quality service standards. In case of escalations, you will handle them efficiently and follow up to ensure prompt issue resolution. It is crucial to maintain accurate records of customer interactions and transactions in the system. Meeting individual and team targets in terms of call handling, resolution time, and customer sati...

Role Overview: You will be responsible for leading and guiding the CRC team to ensure daily process excellence, drive performance, and foster a positive work culture in order to meet business goals effectively. Key Responsibilities: - Lead and manage a team of Tele-Callers to ensure daily productivity and quality standards are met. - Monitor team performance metrics including conversion rates, reachability, and customer satisfaction. - Provide coaching, feedback, and motivation to team members to enhance their performance. - Ensure adherence to process and reporting requirements at all times. - Collaborate with Quality, Training, and Management teams to ensure smooth operations. - Handle esc...

Role Overview: As a Team Lead for International Voice Operations in Bangalore, you will be responsible for leading and motivating a team of customer service representatives. Your role will involve monitoring performance metrics, ensuring KPIs are met, conducting regular call quality checks, providing coaching, managing day-to-day operations, handling escalations, preparing performance reports, and driving process improvements. Additionally, you will collaborate with training teams to upskill your team members. Key Responsibilities: - Lead and motivate a team of customer service representatives. - Monitor performance metrics and ensure KPIs are met. - Conduct regular call quality checks and p...

As an AR Collection Specialist at ADP Private Limited, you will be responsible for managing Accounts Receivables with a focus on collections, dispute resolution, and cash application. Your role will involve interacting with clients to resolve billing issues, ensuring a high level of client satisfaction, and handling escalations effectively. Your attention to detail and strong analytical skills will be crucial in maintaining accuracy with numbers and making sound decisions. Key Responsibilities: - Utilize 1 to 6 years of experience in International voice support to implement new business successfully - Engage in Account Receivables tasks including collections, dispute resolution, and cash app...

As a Last Mile Delivery Manager, your role involves overseeing the day-to-day last mile delivery activities to ensure efficient and timely delivery to customers. Your responsibilities include: - Planning delivery routes, allocating loads, and dispatching orders effectively. - Monitoring delivery timelines to achieve on-time and in-full (OTIF) delivery performance. - Evaluating rider performance and implementing training or improvement plans when necessary. - Handling escalations and resolving any last mile delivery issues promptly. - Tracking and enhancing key metrics such as delivery TAT, NDR (Non-Delivery Report), success rate, and cost per delivery. - Ensuring all delivery operations adhe...

As a candidate for this role based in Udaipur, your responsibilities will include: - Resource Management: - Maintaining and updating centralized skill repositories for PMO, QA, and UI/UX teams - Monitoring workload dashboards and tracking team availability - Planning and overseeing resource allocation across engagements - Process Design & Compliance: - Defining and refining SOPs for PMO, QA, and UI/UX functions - Ensuring compliance with governance frameworks (status cards, QA/design signoffs, CSATs, review meetings) - Driving timely corrective actions in case of process deviations - Performance Monitoring: - Conducting regular sync-ups with PM, QA, and UI/UX teams to review KPIs - Organizin...

Job Application Link: https://app.fabrichq.ai/jobs/d27ce61a-1bbf-4b4a-9bff-15afce7aa92a Job Summary: Customer Experience Associate role requiring excellent communication skills in English and Hindi. Responsible for customer interaction via WhatsApp, email, and phone calls throughout the day. Requires problem-solving capability, high customer empathy, and ability to handle difficult situations. Key Responsibilities Handle end-to-end frontline communication with customers across email, WhatsApp and phone Resolve customer queries and issues independently Coordinate with cross-functional teams to resolve complex customer issues Ensure exceptional customer experience throughout the support proces...

Job Purpose The company is going through the biggest digital transformation in its history, creating a platform that offers an omnichannel experience to the customer, supported by our large distribution footprint of over 1 million partners. Our ambition is to create a benchmark of consumer-tech experience in the country. This unit is at the center of the transformation of the company s omnichannel engine. You come in at a time wherein over the next 3 years you will get an opportunity to be in the transformation journey Duties and Responsibilities Content Operations Management Mobile APP & Websites 1. Ownership of the end-to-end execution and testing of webpages created through various templa...

As a Customer Service Representative at Wipro, your role is crucial in delivering great customer service and experience by effectively acknowledging, tracking, and prioritizing all client cases as per regulatory guidelines. Your responsibilities include: - Ensuring operational excellence through contract and regulatory compliance - Acknowledging client cases within defined SLAs and accurately documenting case information - Tracking and prioritizing all client cases by following standard processes and procedures - Accessing and maintaining internal knowledge bases to aid in effective case logging and prioritization - Identifying red flags and escalating serious client issues to Team leader - ...

As a Supply Chain Consultant (SCC), your role involves managing the commercial and contractual relationship with external vendors and suppliers. You will work closely with the HR Ops team to support the migration of business from ICPs to TSW direct entities. Key Responsibilities: - Documentation: Create and maintain a master database with structured folders for each country, ensuring regular updates to reflect any changes in vendor requirements or country legislation impacting daily operations. - Sales Consultation: Offer consultation support to Sales and Account Management teams regarding services and solutions provided by vendors in different countries. - Escalation Handling: Collaborate w...

Manage & mentor AR teams to meet production & quality targets Review aging reports and ensure timely claim follow-ups Resolve denials, payment issues & escalate when required Ensure compliance with client SLAs and audit requirements Required Candidate profile 6–10+ years of experience in US Healthcare AR Strong knowledge of end-to-end RCM Hands-on experience in AR follow-ups (Insurance & Provider) Experience leading AR teams & driving performance Perks and benefits To apply please contact at 7880527464