85 Escalation Handling Jobs

The role of Process Executive at our organization in Hyderabad involves providing response, diagnosis, resolution, and tracking of customer support queries via phone, email, chat, and social media platforms. You will be required to have knowledge of Google's Workspace/cloud product and maintain response and resolution speed as per defined SLOs. Ensuring high customer satisfaction scores, adherence to quality standards in 90% of cases, and utilizing existing knowledge base for root cause assessment are key responsibilities. Additionally, you will be expected to provide bug progress summaries to customers, handle escalations, and offer consults for case resolution. The role necessitates the ability to work effectively in a diverse environment, navigate cultural and language differences, and be an adept communicator. Applicants from the 2020, 2021, 2022, and 2023 batches of any degree with a consistent academic record of 50% in 10th, 12th, and UG are eligible. Candidates should not have more than a 2-year gap in education and should be willing to relocate anywhere in India, work in any shift, or domain. Strong written and verbal communication skills, excellent problem-solving abilities, analytical skills, sound business judgment, and industry knowledge are desired qualities. This is a full-time, permanent position with a CTC of INR 3.5 LPA and a training duration of 17 days. The role requires working in rotational shifts. The preferred education qualification is a Bachelor's degree, and candidates with 1 year of experience in technical support are preferred. Benefits include provided food, life insurance, and provident fund. The work location is in person. ,

As a Specialist-Phone Banking Training at our organization, you will be responsible for devising overall or individualized training and development plans, strategizing their implementation, and assessing outcomes. Your role involves identifying training and developmental needs, driving suitable training initiatives, proposing solutions, and enhancing process and project development. Engaging with all necessary stakeholders and cross-functional teams will be crucial to meet and establish training requirements. Your efforts will be focused on enhancing employees" skills, performance, productivity, and quality of work within the Phone Banking unit. You will conduct training classes that include content about the job, the Company, and different client programs. Facilitating new hire training for Phone Banking Officers using provided curriculum and continuing trainings for existing officers on new products and services will be part of your responsibilities. Additionally, you will coordinate and collaborate with all stakeholders to seek inputs on products and processes for effective training delivery. Key duties and responsibilities of your role include ensuring all trainings are conducted as defined within timelines, meeting Training SLA and certifications, handling New Hire Training (NHT) and providing necessary support, managing new joiners" performance and attrition, updating and managing training content, conducting call calibrations and listening activities, as well as identifying training needs and driving suitable initiatives to enhance employees" skills and performance. When it comes to customer service, your focus will be on ensuring trainees handle calls and provide accurate resolutions, handling queries, doubts, and escalations effectively, and providing guidance on resolving complex issues efficiently. Internally, you will publish training calendars and reports within defined timelines, ensure adherence to process and audit requirements, conduct coaching and feedback sessions, and maintain schedule adherence of trainees. In terms of innovation and learning, you will identify training gaps, ensure team members are up to date with products and procedures, coordinate with business teams for feedback, and adhere to training man-days and mandatory programs. Continuous skill enhancement through professional trainings, courses, and contributing acquired knowledge to the bank's development will be encouraged. The minimum requirements for this role include a graduate degree in any discipline, 5-7 years of training and development experience, TTT Certification, and proficiency in eLearning design and Microsoft Office Suite. Banking experience, strong verbal and written communication skills, graphic design ability, product knowledge, and awareness of banking regulations are essential competencies for this role. Additional certifications in NLP and IELTs will be considered an advantage.,

Key Deliverables Drive acquisitions and onboard outlets from lead lists. Ensure smooth transition of outlets from onboarding to account management. Address and escalate issues to city and central teams. Ensure proper subscription of starter packs with the restaurant. Role Responsibilities Handle onboarding of EANO and NRO accounts passed from City, Central, and VAM teams. Manage onboarding escalations for respective cities. Oversee the subscription of marketing materials for new outlets. Coordinate and manage transitions for successful account management.

Job Description: As a Center Sales Manager at our center, you will play a crucial role in leading and managing the sales operations. Your primary responsibility will be to oversee the day-to-day sales activities, ensuring that the sales team meets or exceeds targets. You will need to possess strong sales skills, team management experience, and the ability to drive performance and conversions effectively. Your key responsibilities will include managing the sales operations, leading, training, and motivating the sales team, ensuring high conversion rates through effective client handling, coordinating with marketing and operations teams, maintaining client relationships, analyzing sales performance, and maintaining high standards of customer service and presentation. Additionally, you will be required to handle escalations and resolve customer issues promptly and effectively. To be successful in this role, you should be a graduate in any discipline, with an MBA preferred. You should have at least 3 years of sales experience, preferably in the real estate or service industry. Proven leadership and team management skills, excellent communication and negotiation abilities, strong customer focus, problem-solving skills, and the ability to work under pressure and meet deadlines are essential requirements for this position. This is a full-time job opportunity with benefits such as cell phone reimbursement and health insurance. The work location is in person. If you are a dynamic and result-oriented individual with the required skills and experience, we encourage you to apply for this exciting opportunity to lead our sales team and drive business growth.,

As an IRDA Trainer - Insurance located in Gurgaon - Sec 44 with a 6 Days Working schedule (Day Shift), your primary requirement is to possess the following skills: Required from Insurance Sales training background for IRDAI Trainer. Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching. Ability to communicate and resolve issues that affect Performance Criteria. Ability to handle escalations from employees. Ability to escalate issues to their supervisor or other internal departments. Demonstrated language fluency in English and Hindi. Your responsibilities will include: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinating training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications, and internal systems. Providing product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders, and Asst. Sales Managers. Assisting in the delivery of on-going training programs. Evaluating training and reporting on trainees. Reviewing trainings performances and preparing participant score sheets. Arranging for follow-up training or reporting following training sessions. Providing timely & constructive feedback and counseling of the trainees. Maintaining detailed records of workshops conducted, participant lists, feedback, follow-up activities, etc. Additionally, the desired skills include: Required from a training background. Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching. Ability to communicate and resolve issues that affect Performance Criteria. Ability to handle escalations from employees. Ability to escalate issues to their supervisor or other internal departments. Demonstrated language fluency in English and Hindi. The ideal candidate should be comfortable working from the office for 6 days.,

About Invenio Invenio is the largest independent global SAP solutions provider serving the public sector, as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can operate at the speed of today's business. We understand the complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com. Role - SAP BO BW Senior Consultant Location - Delhi/Mumbai/Pune/Noida/Hyderabad Responsibilities Document all technical and functional specifications for implemented solutions. Proficient in BW/B4H & ABAP/CDS with experience in the areas of Analysis, Design, Development. Collaborate with clients to gather business requirements and translate them into BI/BW technical solutions. Interact with key stakeholders/support members in different areas of BW. Provide technical solutions to fulfill business requests using SAP's BW. Design, develop, configure, migrate, test and implement SAP BW 7.x data warehousing solutions using SAP BW, BW/4HANA, and related tools. Ensure data accuracy, integrity, and consistency in the SAP landscape. Optimize performance of queries, reports, and data models for better efficiency. Manage delivery of services against agreed SLAs as well as manage escalations both internally and externally. Understand client business requirements, processes, objectives, and possess the ability to develop necessary product adjustments to fulfill clients" needs. Develop process chains to load and monitor data loading. Provide technical guidance and mentorship to junior consultants and team members. Design and build data flows including Info Objects, Advanced Datastore Objects (ADSO), Composite Providers, Transformations, DTPs, and Data Sources. Conduct requirement gathering sessions and provide a design thinking approach. Work closely with clients to understand their business needs and provide tailored solutions. Build and maintain strong relationships with key stakeholders, ensuring satisfaction and trust. Manage and mentor a team of consultants, ensuring high-quality delivery and skill development. Facilitate knowledge sharing and promote the adoption of new tools and methodologies within the team. Act as an escalation point for technical and functional challenges. Well experienced in handling P1 and P2 situations. Skills & Qualifications Bachelor's Degree in IT or equivalent 6 to 8 years of experience in one or more SAP modules. At least four full life cycle SAP BW implementations and at least two with BI 7.x experience (from Blueprint/Explore through Go-Live). Ability to use Service Marketplace to create tickets, research notes, review release notes and solution roadmaps as well as provide guidance to customers on release strategy. Exposure to other SAP modules and integration points. Strong understanding of SAP BW architecture, including BW on HANA, BW/4HANA, and SAP S/4HANA integration. Knowledge of SAP ECC, S/4HANA, and other SAP modules. Proficiency in SAP BI tools such as SAP BusinessObjects, SAP Lumira, and SAP Analytics Cloud. Experience with data modeling, ETL processes, and SQL. Certifications in SAP Certified Application Associate - SAP Business Warehouse (BW), SAP Certified Application Associate - SAP HANA. Should be well-versed to get the data through different extraction methods. Flexible to work in shifts based on the project requirement. Strong skills in SAP BI/BW, BW/4HANA, and BW on HANA development and production support experience. Excellent communication, client management, and stakeholder engagement abilities. Extensively worked on BW user exits, start routines, end routines with expertise in ABAP/4. Extensively worked on standard data source enhancements and info provider enhancements. In-depth knowledge and understanding of SAP BI Tools such as Web Intelligence, Analysis for Office, Query Designer. Has end-to-end experience: can independently investigate issues from Data Source/Extractor to BI Report level problem-solving skills. Has end-to-end Development experience: can build extractors, model within SAP BW, and develop Reporting solutions, including troubleshooting development issues. Business Skills Excellent oral and written communication skills, the ability to communicate with others clearly and concisely. Understands business processes for focus areas or modules. Ability to do research and perform detailed tasks. Strong analytical skills. Understands business functionality related to SAP module/application as well as can identify and understand touchpoints between modules. Understands how to solve detailed SAP problems. Understands and can explain best business practices, especially those that SAP enables. Consulting Skills Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and the ability to collaborate with all levels of staff. Learn/understand consulting soft skills necessary on engagements, as well as with team collaborative initiatives. Ability to interpret requirements and apply SAP best practices. Strong presentation skills. General Skills/Tasks Understands clients" business and technical environment. Assists the project team efforts in documenting the developing solutions for client situations. Assists team effort in preparing and developing solution documentation for projects. Learn to understand and adhere to project and organization guidelines with all administrative responsibilities in a timely and effective manner. Keeps the manager apprised of workload direction and concerns. Learn to analyze and develop reliable solutions that produce efficient and effective outcomes. Develop a deeper understanding of SAP methodologies, tools, standards, and techniques. Assists with project documentation and demonstrates effective organizational skills, with minimal supervision. Provides project team and leaders with updates on the progress and difficulties encountered, and provides value-added insight and understanding, for future program development. Demonstrate the ability to accomplish project assignments resulting in quality service.,

We are seeking a proactive Team Lead - Escalations (B2C) to manage customer escalations and ensure timely, effective resolutions. You will be responsible for owning issues, driving action items, and maintaining clear communication. This role involves implementing process changes, providing valuable insights to stakeholders, utilizing resources for complex issues, and executing de-escalation tactics to maintain high NPS/CSAT scores. Roles and Responsibilities: Manage customer escalations, ensuring full issue ownership, clear action items, and consistent communication fulfillment. Meet and adhere to critical SLAs (Service Level Agreements) for timely issue resolution. Implement effective process changes to resolve escalations within agreed timelines. Provide valuable insights on escalation trends and resolutions to relevant stakeholders. Utilize available resources to solve complex escalations independently, demonstrating strong problem-solving skills. Execute de-escalation tactics and strategies effectively with team members. Maintain strong follow-up on all assigned cases to ensure complete resolution and customer satisfaction. Collaborate seamlessly with other customer support teams to ensure consistent and high-quality support. Identify root causes of customer issues, suggest areas for improvement, and provide constructive feedback to business and development teams. Assist with critical customer communication during major product launches and support events. Actively work to maintain and improve NPS (Net Promoter Score) / CSAT (Customer Satisfaction) scores. Skills Required: Strong written and verbal communication skills in grammatically correct English. Proficient in MS Office applications (Excel, PowerPoint, Outlook). Good knowledge of various social media platforms. Strong understanding of case analysis methodologies. Willingness to work rotating shifts and on a roster. Proactive approach with a positive attitude and flexibility to embrace change. Strong attention to detail and a willingness to learn continuously. Exercise good judgment and independent decision-making skills. Computer literacy with experience using Windows/MS Office, Excel, and CRM management. Demonstrated advanced proficiency in English/Regional language, both written and spoken. QUALIFICATION: Bachelor's Degree in any field. Key Skills : Customer Engagement Query Management Escalation Handling Customer Relationship B2c

As a Shift Lead IDC Facilities (ISP+OSP) at our IDC Facility Management unit, you will be responsible for managing power design, delivery, installation, HVAC systems operation, security, and service delivery. Your primary mandate includes incident management, problem management, change management, performance management, capacity management, configuration & availability management activities, escalation handling, team management, and O&M of utility equipment. Moreover, you will be entrusted with the utility management of our mission-critical data center facility. Your key responsibilities will involve ensuring the overall quality and service of the operation and maintenance of multiple critical facility infrastructure systems, in adherence to company policies and procedures. You will lead a team of managers and professionals to deliver data center facility services consistently and effectively. Communication with senior management regarding the status of operational processes is crucial, along with coordination of projects, capacity management, and optimization of safety, performance, reliability, and efficiency. Additionally, you will be required to develop, implement, and manage maintenance plan schedules and processes, ensuring compliance with regulations and directives from regulatory agencies. Managing the data center documentation, overseeing vendor selections, contracts management, and supervising facility technicians and sub-contractors will also be part of your responsibilities. Your availability as an escalation point for data center facility issues 24x7 is essential. On the technical front, your responsibilities will include installation, commissioning, management, and operation of various electrical systems and equipment such as Emergency Diesel Generator sets, UPS systems, Battery Banks, Power Distribution panels, HVAC systems, and more. Your educational background should include a degree in Electrical/Mechanical engineering with a minimum of 5 to 10 years of relevant experience in projects implementation, operations, and management, preferably in data centers or large mission-critical facilities in IT/Telecom sector. Your nature and scope of responsibilities should demonstrate good technical knowledge, leadership skills, experience in large-scale operations, team management, day-to-day O&M tasks, incident management, change management, and escalation workflow management. Essential knowledge and skills required for this role include technical proficiency in Electrical & Mechanical engineering, awareness of BMS/DCIM, ability to work independently, strong leadership and communication skills, and knowledge of ISO compliance and certifications.,

You will be the Customer Support Executive for our real estate team, responsible for managing customer queries, handling escalations, and ensuring a positive customer experience. Your role will involve responding to inquiries via various channels, addressing escalated issues with tact, and maintaining detailed records of interactions in the CRM system. It is crucial to have strong communication skills, a calm demeanor under pressure, and the ability to provide effective solutions promptly. Your key responsibilities will include promptly responding to customer inquiries, addressing escalated issues or complaints with professionalism, maintaining detailed records in the CRM system, ensuring timely resolution of queries, and staying updated on company projects to assist customers effectively. Your appearance and presentation are also important as you will represent the company in interactions with clients and stakeholders. The ideal candidate should have a minimum of 2 years of customer service experience, preferably in the real estate sector, and possess excellent verbal and written communication skills in the required languages. Conflict resolution skills, presentability, and proficiency in CRM tools and basic computer skills are essential for this role. While a bachelor's degree is preferred, it is not mandatory for this position. You will work full-time in an in-person setting, handling customer interactions, managing escalations, and providing regular updates to the Customer Support Manager. Your ability to balance customer satisfaction with company policies, mediate conflicts, and maintain professionalism will be key to your success in this role.,

Job Description: You will be responsible for overseeing the performance management process by providing regular and timely feedback to the team. Handling escalations, providing support, and empowering the team to ensure tasks are completed correctly the first time will be a key part of your role. Your duties will also include managing a team of Associates, BAs, SBAs, BS, and SBSs who are responsible for the end-to-end processing of employee benefits on Client platforms. This will involve making high-judgment decisions and taking appropriate actions based on established processes and tools. In addition, you will need to adhere to business management routines such as 1-1s, team meetings, and daily huddles. Providing leadership and administrative support to the team to achieve and improve service levels based on forecast and capacity will be essential. You will be required to implement best practices to maintain and exceed productivity and quality service level agreements. Leading end-to-end projects, including automation and process improvement initiatives, will also be part of your responsibilities. Furthermore, you should demonstrate strong networking capabilities and build positive relationships with stakeholders. Analyzing quality audit reports, suggesting process improvements, and conducting resource planning and forecasting will also be vital aspects of your role. Driving practice level initiatives within your team, achieving efficiencies through cross-utilization and training, and formulating strategies to meet team goals are additional responsibilities. You will also be responsible for tracking and managing the team's service level agreements and coordinating with the Senior Benefits Manager for any team challenges. Moreover, you will be tasked with ensuring training penetration in the team, managing associate engagement, and ensuring all work products adhere to Milliman's peer review and risk level guidelines. Required Skills & Attributes: - Excellent verbal and written communication skills - Strong logical, analytical, and problem-solving skills - Ability to train, develop, mentor, and motivate teams in a challenging environment - Ability to provide and receive feedback effectively Required Skills and Qualifications: - 10+ years of relevant experience in employee benefits - Minimum 5-7 years of people management experience - Bachelors/Masters degree in any discipline Preferred Skills and Qualifications: - High integrity and discretion to maintain the confidentiality of sensitive client data - Certifications in US Benefits would be an added advantage - Ability to plan, prioritize tasks, and delegate when necessary - Excellent time management skills with a proven ability to meet deadlines - Team player who actively contributes to group tasks and goals - Change Management Skills,

As a Configuration Specialist-2 at our Bengaluru location, you will be responsible for engaging with strategic projects to ensure Configuration Management and deliver required functionality within project timelines. This client-facing role involves relationship management, brand management, and escalation handling skills. Your key responsibilities will include leading and managing Loyalty Program Configurations related to points programs, tiered programs, loyalty programs, and partnered programs to ensure they meet client specifications. You will expertly analyze and interpret Business Requirements Documents (BRDs) and collaborate closely with project managers and clients to gather detailed requirements for configuration tasks. Additionally, you will lead testing and validation of configurations, understand complex APIs, manage the go-live process, identify process optimization opportunities, provide mentorship to junior team members, and maintain comprehensive documentation of configurations. To excel in this role, you should have extensive experience in managing complex configurations, a basic understanding of API concepts, strong experience with BRDs, exceptional communication skills, problem-solving abilities, attention to detail, leadership skills, testing expertise, and a Bachelor's degree in Computer Science/BE/B.Tech or a related field. Experience in Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program industries is preferred. You will work with tools like All Capillary Products, Postman, MS Excel, MS Word, and MS Powerpoint to execute your responsibilities effectively. Please note, Capillary Technologies does not extend unsolicited employment offers or charge prospective employees with fees. We are committed to an inclusive recruitment process and equality of opportunity for all job applicants.,

Supports manager by taking supervisory responsibility for day-to-day coordination of team activities. Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements. Responsible for the completion of defined processes and procedures to the deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Service and administrative functions in the pickup and delivery area. Identifies anomalies as they arise and uses judgment based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Able to understand logistics partner scan/website shipment movement etc. Interpersonal Skills; Written & Verbal Communication Skills; Team Working Skills; Microsoft Office/ Microsoft Excel & PC Skills; Problem Solving Skills, Decision making, escalation handling & convincing. Leadership Skills; Team Working Skills; Problem Solving Skills; Planning & Organizing Skills; Accuracy & Attention to Detail.

As a Senior Customer Success Manager at SearchUnify, an AI-powered enterprise search platform, your primary responsibility will be to lead customer engagement, retention, and growth. You will play a crucial role in ensuring that our customers derive long-term value from our product, maximize product adoption, and grow alongside us. To excel in this role, you should have a minimum of 7 years of experience in Customer Success, Sales, or Account Management, with a strong understanding of B2B SaaS and enterprise support platforms. Your excellent communication and relationship-building skills will be key in managing renewals, identifying upsell opportunities, and coordinating cross-functional efforts. Your problem-solving mindset, coupled with experience in handling escalations, will be valuable in addressing challenges effectively. Being detail-oriented and results-driven, with a customer-first approach, will guide you in providing exceptional service to our clients. While a technical background or familiarity with enterprise software is preferred, your ability to understand client goals, align platform capabilities, and ensure value realization is essential. In this role, you will act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience for our customers. You will be responsible for managing account renewals, upselling, and monitoring key reporting metrics. Collaborating with delivery teams to ensure timely and high-quality implementations will be part of your daily responsibilities. Building and maintaining strong customer relationships to drive satisfaction and loyalty will be a core focus. You will work closely with internal stakeholders, including product, engineering, and support teams, to address client needs effectively. Monitoring account health, proactively mitigating risks, and identifying growth opportunities will be critical in your role. Furthermore, you will drive customer transformation and engagement through strategic touchpoints to enhance overall customer experience. If you are passionate about fostering strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments, this opportunity is tailored for you.,

As an on-field agent, your primary responsibility will be to drive acquisitions based on a provided lead list. This will involve onboarding outlets as per the shared lead list and ensuring a smooth transition of outlets from onboarding to account management. You will be required to bring any escalations to the attention of city and central teams as needed. In addition, you will be responsible for onboarding EANO and NRO accounts as assigned by the City, Central, and VAM teams. Handling onboarding escalations for your respective cities that may arise from the Central/Website is also part of your role. It is crucial to ensure that the restaurants are subscribed to the proper starter pack (marketing) with a focus on maintaining proper hygiene standards.,

As a valuable member of our team, you will be responsible for gathering briefs, translating them into actionable scopes, and effectively managing expectations. You will play a key role in planning timelines, coordinating delivery schedules, and ensuring internal teams are held accountable for their work. Additionally, you will be expected to upsell and cross-sell services to clients while maintaining retention and NPS targets. In this role, you will conduct regular review meetings and prepare performance reports to track progress and identify areas for improvement. Your ability to handle escalations and address scope creep diplomatically will be crucial to maintaining positive client relationships. If you are looking for a challenging and rewarding opportunity, we encourage you to apply now through our website at btwgroup.co/careers. This is a Full-time position suitable for both experienced professionals and freshers. The work location for this role is in person, providing you with the opportunity to collaborate closely with your team and clients.,

You are invited to join our operations team at Jumio as an Assistant Manager - Transaction Analysis. With over 5 years of experience in customer-facing roles within the Tech or SaaS industry, you will play a key role in handling escalations, managing teams, and optimizing processes. Proficiency in tools such as PowerPoint, Excel, Power BI, and Salesforce is crucial for excelling in this position. Your responsibilities will include leading a team of analysts focused on reviewing and managing transaction data to ensure quality and compliance. You will be expected to handle customer escalations and complex queries with professionalism, communicate with global customers via calls, and collaborate with cross-functional teams to enhance process efficiency and customer experience. Analyzing transaction trends, performance metrics, and operational challenges to identify areas for improvement will be a significant part of your role. Additionally, you will prepare and present performance reports, presentations, and insights using tools like Power BI and Excel while supporting strategic initiatives and contributing to the development of SOPs and best practices. Your role will involve conducting regular audits, training sessions, and ensuring SLA adherence to drive continuous improvement in TAT and customer satisfaction scores. Utilizing Salesforce and other internal tools to generate reports and insights will be essential for supporting operational efficiency and informed decision-making. You will also assist the Manager in workforce planning, performance reviews, and goal setting. To be successful in this role, you should possess a Bachelor's degree, have 5+ years of experience in Customer Support or Customer Success, and at least 4 years of experience managing teams in a fast-paced, customer-facing environment. Strong analytical skills, proficiency in Excel and Power BI, and the ability to collaborate across global teams are key requirements. Your friendly, supportive, adaptable, and flexible attitude, along with a high IQ and EQ, will be valued attributes at Jumio. Our company values Integrity, Diversity, Empowerment, Accountability, and Leading Innovation. We are committed to providing equal opportunities and welcome applications from individuals of all backgrounds. Jumio, a B2B technology company, is dedicated to combating online identity fraud and financial crimes using advanced technologies. By leveraging AI, biometrics, machine learning, and automation, we deliver trusted solutions to leading brands worldwide. Join us in our mission to create a safer internet environment and expand your career in the Financial Services, Travel, Sharing Economy, Fintech, Gaming, and other industries. Your data privacy is important to us, and we will only utilize your personal information for Jumio's application, recruitment, and hiring processes in alignment with our Applicant Privacy Notice. For any privacy-related queries, please reach out to privacy@jumio.com.,

You are invited to join PCM Worldwide Flights Pvt. Ltd. as a Travel Consultant - Back Office Support in Mohali. We are looking for two detail-oriented agents to join our QC & Post Sales support team. If you have a strong background in airline policies and enjoy solving problems, this role is perfect for you! As a Travel Consultant, your key responsibilities will include sending e-tickets and boarding passes to customers, ensuring accurate CRM documentation, managing issuance, changes, cancellations, and ancillary services, handling airline escalation cases efficiently, and maintaining updated records of boarding status for past-date travel. To succeed in this role, you should be hardworking, focused, and dedicated with a proven ability to deal with waivers, changes, and cancellations. You must possess a strong knowledge of airline policies, experience in airline escalation handling, and be comfortable with high attention to detail and time-sensitive work. Your daily tasks will involve monitoring incoming emails for schedule changes, cancellations, or airline updates, conducting daily checks for pending cases, and coordinating with Team Leaders & Invoicing Teams for timely closure. This role involves working in night shifts, rotational shifts, and US shifts, at our Mohali office. If you are interested in this challenging opportunity, please contact HR Mudit at 8279611820 to apply. Don't miss out on this chance to join a dynamic team and enjoy benefits such as paid sick time, paid time off, and Provident Fund. Apply now for this full-time, permanent position at PCM Worldwide Flights Pvt. Ltd.,

Job Description: As the Project & Delivery Manager in the Loyalty department of our Corporate Function based in Mumbai, your primary responsibility will be to oversee project implementation, service delivery, and operations. You will play a crucial role in enhancing redemption and engagement through various platforms like health & wellness, EMI, and others. Your key roles and responsibilities will include owning Redemption CatLog, inventories, and P&L, tracking and analyzing data regularly to make strategic decisions, launching additional platforms, creating rules and processes for listing products and partnerships, defining product display priorities and pricing guardrails, collaborating with product and design teams to optimize user experience, and working with multiple teams to develop PBLP Construct. Additionally, you will be involved in customer excellence and contact center management. You will also be responsible for forming project and service documents, managing campaign operations, and overseeing voucher management in alignment with defined SOPs. Supervising alliance operational activities such as vendor management, liaison with procurement, reconciliation of offer invoices, and handling escalations will also be part of your secondary responsibilities. To qualify for this role, you should hold an MBA (tier 1) or a Bachelor of Technology (tier 1) with 5-10 years of experience in Project Management, Delivery, and Operations. Ideally, you should have a background in E-Commerce or Banking with at least 2-3 years of experience in CRM, Customer Service, and Operation Delivery focusing on building 1:1 relationships between stores and consumers. Strong analytical skills, the ability to manage multiple activities with attention to detail, and proficiency in Excel, PowerPoint, Word, and related Microsoft suite products are essential. Success in this role will be measured by key metrics related to project tracking, service delivery, and marketing campaigns. If you are proactive, detail-oriented, and possess the necessary skills and experience, we invite you to be a part of our dynamic team dedicated to driving loyalty and engagement in our organization.,

Team Management:Supervise and mentor a team of customer service/financial advisors, ensuring high engagement and performance. Process Oversight:Monitor day-to-day operations of the BFSI process, ensuring adherence to SLAs, compliance call 7697428237 Required Candidate profile Prior exp in healthcare in Claims process Experience: Minimum 3+ years in a BPO Healthcare process, with at least 1 year as a Assistant Manager.

Team Handling and Supervision Production Support Key Responsibilities Resolution of Queries Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreements Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved Ensure follow up with customers / Agents to ensure complete satisfaction Data Analysis Help in Root cause analysis of Queries / Complaints received Strictly follow the Escalation Matrix Preferred Candidate Profile Graduate with 2-3 years experience in Operations / Customer Care The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers Knowledge and Skills Required Customer centricity Good communication skills Basic computer skills

As a Jr. Customer Success professional based in Surat, you will play a crucial role in ensuring the satisfaction and success of our customers. With 1-3 years of experience, you will be responsible for various key tasks to enhance the overall customer experience. Your responsibilities will include overseeing the smooth onboarding process for new clients, ensuring timely delivery of customized features, and managing the resolution of customer inquiries and issues through multiple channels such as email, chat, phone, and support tools. You will be tasked with handling escalated customer issues effectively, gathering and analyzing customer feedback to identify areas for improvement, and implementing strategies to enhance customer satisfaction and loyalty. Additionally, you will maintain a comprehensive knowledge base for customers and support agents, track key performance indicators (KPIs), and provide valuable insights and recommendations based on support data. Collaboration with cross-functional teams including product, development, sales, and marketing will be essential to ensure a seamless customer experience. Your role will also involve communicating customer feedback for product improvement, scheduling monthly client meetings to understand their needs, and proactively identifying opportunities for upselling additional products or services. To qualify for this role, you should hold a Bachelor's degree in Business Administration, Information Technology, or a related field, along with at least 3 years of experience in customer support or customer success roles, including 1 year in a managerial position. Proficiency in customer support software, CRM tools, excellent communication skills, and the ability to analyze customer data are essential requirements. A sales mindset, problem-solving skills, and a passion for delivering exceptional customer experiences will be key attributes for success in this position. If you are a customer-centric professional with a strong understanding of customer needs and a willingness to work flexible hours to accommodate different time zones, we invite you to join our team in this full-time role. The position is based in Surat, with a day shift schedule from Monday to Friday.,

As an Inbound Sales Representative Associate at Accenture, you will be part of the Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. Your role will involve closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets us apart in the market. You will be responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions such as email, web, and chat. To excel in this position, you should have a background in Next Generation Customer Operations - Service Desk Non-Voice Support and possess a Bachelor's degree. Ideally, you will have 1 to 3 years of relevant experience in a similar role. In this role, you will be expected to solve routine problems by following established guidelines and referring to precedents. Your interactions will primarily be within your team and with your direct supervisor. You will receive detailed instructions for your daily tasks and new assignments. The decisions you make will impact your own work within the predetermined scope of your responsibilities. Please note that this position may require you to work in rotational shifts. Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With over 699,000 employees worldwide, we serve clients in more than 120 countries, leveraging technology and human ingenuity to drive innovation and create value for all stakeholders. If you are a proactive individual with a passion for customer service and problem-solving, we invite you to join our team and contribute to our mission of delivering exceptional support to our clients. Learn more about us at www.accenture.com.,

Job Title : Supervisor-client services Location City : Bangalore, karnataka Experience Required : 5 to 10 Year(s) CTC Range : 10 to 15 LPA Shift: US Shift Work Mode: Onsite Position Type: Permanent Openings: 2 Perks & benefits: Both side cabs/ Travel reimbursement provided, Sponsored insurance coverage , Subsidized food facility, Performance based variable pay (in addition to salary) Company Name: VARITE INDIA PRIVATE LIMITED About The Client: About The Job: Hiring For Supervisor, Team Leader, Process Lead- worked on US inbound process Essential Job Functions: Mandatory Requirements (Must-Have) : 5+ years' experience in inbound international voice process (preferably USA). 2+ years' experience as a customer support supervisor . Willing to work night shifts (US timing) . Willing to work from office every day . Qualifications: Any Graduate How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

You will be responsible for overseeing complete store operations, performance management, and fostering teamwork within the store. Your duties will include maintaining relevant reports to monitor progress, ensuring planning and availability of stocks, and adhering to Standard Operating Procedures (SOPs). It will be crucial to curate the right mix of products and services and focus on visual merchandising to enhance the overall shopping experience. In this role, you will need to gather accurate and timely market intelligence to stay abreast of trends and drive business growth. Conducting team reviews, briefings, and ensuring timely deliveries and store audits will be part of your routine. You will be the point of contact for handling escalations promptly and maintaining a positive work environment conducive to productivity. Leading by example with a keen eye for detail in all business aspects will be imperative. Your excellent communication and customer service skills will aid in building strong relationships with clients. Previous experience in Premium Brand, Upmarket Segment Store, High-End Retail, or as a Cluster Manager in LF Retail chains is preferred. You should have a track record of managing teams, preferably with a minimum of 10 members, for at least 2-3 years. Proficiency in handling reports and generating them in Excel is essential, showcasing your computer skills. Strong leadership, analytical, and problem-solving skills will be valuable assets in this role. Conflict resolution, multitasking abilities, creativity, and strategic thinking are qualities that will contribute to your success in this position. Your flexibility, adaptability to varying working hours, confidence, and presentability will be key to excelling in this dynamic environment. If you possess excellent communication skills, a passion for customer service, and meet the above requirements, we encourage you to apply for this challenging and rewarding opportunity.,

The Canadian Telecom company is currently hiring for International Voice Process in Yerwada, Pune. As a customer support executive, you will be responsible for providing exceptional service to customers through inbound voice calls. Your main duties include addressing customer queries, resolving issues, and ensuring customer satisfaction by offering tailored solutions in a professional and courteous manner. Additionally, you will be required to handle escalations, maintain accurate records of customer interactions, and meet individual and team targets in terms of call handling and resolution time. To be successful in this role, you should have a minimum of 6 months of relevant experience in the International Voice Process or Customer Support role. Excellent communication skills, both verbal and written, with a strong command of English are essential. A typing speed of 30 WPM with 95% accuracy is required, along with the ability to work efficiently in a night shift environment. Previous experience in BPO, ex-comms, or international voice processes is preferred, and strong problem-solving skills are necessary to effectively manage customer concerns. The salary package offered by the company varies based on experience levels. For individuals with less than 18 months of experience, the Training Period salary is INR 34,350, while the Post-Training salary is INR 38,517, with a CTC of INR 5 LPA. For those with more than 18 months of experience, the Training Period salary is INR 37,785, the Post-Training salary is INR 42,368, and the CTC is INR 5.5 LPA. The job type is Full-Time and Permanent, with shift timings from 6 PM to 10 AM and 2 rotational week-offs. The interview process consists of an HR Round for initial screening, a VNA (Voice & Non-Voice Assessment) to test communication skills, and an Ops Interview to assess process knowledge and call handling abilities. If you meet the key requirements and are looking for a challenging opportunity in the telecom industry, this role might be the perfect fit for you.,