261 Escalation Handling Jobs

Job description Exotel is the emerging market s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of a communication APIs, Ameyo s omnichannel contact centre (merger), and Co...

What do we look for: B.com/MBA- 2-4 years of experience in Revenue/ invoicing accounting/ contract validation Working knowledge of sales CRM and ERP Strong academic background What will you do: Contract validation- Ensure all the customers in the system have valid contracts and with the latest bill plans. Bill plan validation in CRM Approving customer creation Approving Bill plan post validation of contacts Credit approval post verifying the requirements Approving changes to bill plan post validation of contracts Ensure strict validation/IFC strong internal control Regular cadence with business, if there are any issues/escalations

In this role you will Need to have a thorough understanding of Ameyo Contact Center Product and its features Respond to customer inquiries and technical problems through call,ticketing and chat systems. Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries Understanding the coverage/impact of an issue Take ownership of customer issues through to resolution - including troubleshooting, internal communication and take themtowards logical conclusion along with the RCA Stay in the forefront of customer communications to address issues Have to have a thorough understanding of Ameyo Product, features and use cases. Learn Ameyo New product/feature releases and...

Experience: 12 years in leading teams in e-commerce or customer support environments Function: Customer Experience / Customer Support / Customer Success About the role Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) team This role is crucial in ensuring a seamless customer experience from the first interaction to resolution, across support and success channels Youll be responsible for guiding a team of Super Companions (PRMs), optimizing their performance, and ensuring every customer touchpoint is empathetic, timely, and solution-driven. Key Responsibilities Team Management: Lead and coach a team of UCJ Super Companions focused on call...

Looking to build your career in customer support and client servicing within the financial services industry Were seeking a proactive and customer-focused professional to join our Membership (Customer Support) team. Location : [Confidential India] Qualification : Diploma / Graduate in Commerce, Finance, Business Management, or IT Experience : 2 3 years in customer support / client servicing (banking, insurance, mutual funds preferred) Key Responsibilities Handle customer queries via phone and email; ensure resolution within TAT. Coordinate with internal teams for query resolution and escalate issues when needed. Perform system testing of customer support software, including upgrades. Prepare...

Job description Infiniti Retail Ltd. is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey Answering customer inquiries via phone, email, live chat, or in-person Responding to customer complaints and resolving issues in a timely and effective manner Gathering customer feedback and suggesting ways to improve the customer experience Providing product and service information to customers Processing orders, returns, and exchanges accurately and efficiently Updating customer information and purchase history in the company's database Escalating complex or high-priority issues to the appropriate department or supervisor Good organizational and ...

Job description Infiniti Retail Ltd. is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey. Answering customer inquiries via phone, email, live chat, or in - person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high - priority issues to the appropriate department or supervisor. Good organiz...

Lead the BX Services (SWS) Team Work Management: Assign tasks and oversee completion in line with customer expectations for timely and quality deliveries Technical/Managerial Support: Advice/Assist/Guide team members if and as and when required. Review Overall functional performance of the team against pre-defined KPI and evolve KPI as and when necessary. KPIs could include productivity, utilization, First Time Right, Count of Services Delivered, Datapoints Serviced, Cost Per Unit of Revenue, Growth in Services % etc. Escalation: Be an escalation point for internal stakeholders Promote activities for KPI improvement on a continuous basis with special emphasis on adoption of better processes,...

We are looking for a Client Experience Executive who is proactive, detail-oriented, and committed to delivering a friction-free client experience every single day. You will play a key role in managing client queries, ensuring timely ticket resolution, preventing repeat issues, and maintaining high service standards across the workspace. This role demands strong ownership, customer empathy, and the ability to coordinate with internal teams and vendors to ensure smooth daily operations with minimal escalations. Key Responsibilities Act as the primary point of contact for clients post-handover, ensuring a professional, prompt, and solution-driven service experience. Manage and track all client ...

Role Overview: As a Regional Supplier Development Manager for South Asia, Korea, and Japan at Arrow Electronics, you will be responsible for leading the regional execution and engagement from the global supplier strategy. You will play a crucial role in building regional relationships with key decision makers at assigned suppliers to grow sales and market share through various programs and marketing activities. Additionally, you will be accountable for the regional execution of the business and sales plan, monitoring and forecasting performance within the region, and collaborating with the Global Supplier Management team to execute regional annual goals. Key Responsibilities: - Build regiona...

Role Overview: As a Process Trainer in the Insurance sector located in Gurgaon - Sec 44 with 6 Days Working, your primary role will involve identifying training needs across levels and conducting Refresher Training to enhance employee productivity. You will be responsible for coordinating training schedules, creating training materials, and ensuring follow-up. Additionally, training new employees on sales techniques, product knowledge, customer interactions, and internal systems will be crucial. Providing detailed product knowledge on Health Insurance to new joiners and delivering product training to various levels within the organization will also be part of your responsibilities. Key Respo...

As a HR Team Leader at apna.co, located in Bangalore, you will be responsible for managing a field sales team and Recruiter. Your role will involve the following key responsibilities: - Monitor daily targets and ensure performance benchmarks are met - Provide training, support, and mentorship to the team - Ensure proper documentation and compliance with onboarding protocols - Handle escalations and ensure smooth number deliver To qualify for this position, you should have: - Minimum 2 years of hands-on experience in Team lead - 12 years of experience as a Business Development Executive (BDE) - Strong leadership qualities with prior experience managing teams Please note that Tamil communicati...

**Job Description:** As a Customer Support Executive (CSE) at our company, your role involves answering daily customer correspondence through various channels such as telephone, email, and chat. You will be responsible for providing order assistance and product information to customers in a professional and efficient manner. **Key Responsibilities:** - Work in a blended process of both Inbound and Outbound customer support - Provide knowledgeable answers to inquiries regarding product details, pricing, availability, and dispatch - Ensure the provision of accurate, valid, and complete information to customers by utilizing the appropriate resources within the company - Handle customer complain...

You are a dedicated and customer-focused Customer Support Manager responsible for leading the support team. Your role involves managing and leading the team to deliver excellent customer service, handling escalations, monitoring daily operations, and ensuring adherence to service-level agreements. Additionally, you will prepare and maintain MIS reports, train and motivate team members, and track key performance metrics for continuous improvement. Key Responsibilities: - Manage and lead the customer support team to deliver excellent customer service. - Handle escalations and resolve complex customer issues promptly. - Monitor daily operations and ensure adherence to service-level agreements (...

Role Overview: You will be responsible for leading a team that delivers service operations to clients/customers, ensuring high-quality delivery, meeting operational metrics/KPIs, driving process improvements, and supporting team development. Key Responsibilities: - Lead, motivate, and mentor a team of service personnel to meet and exceed service delivery goals. - Monitor individual and team performance. - Handle escalations to ensure prompt resolution of client/customer complaints/issues. - Oversee day-to-day operations including task assignment, shifts/scheduling, and resource planning. - Identify gaps in knowledge and training needs; plan & deliver training/coaching for continuous improvem...

Role Overview: The purpose of your role is to support process delivery by ensuring the daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists. Key Responsibilities: - Oversee and support the process by reviewing daily transactions on performance parameters - Review performance dashboard and the scores for the team - Support the team in improving performance parameters by providing technical support and process guidance - Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions - Ensure standard processes and procedures are fo...

Skill required: HM- Utilization Management - Healthcare Management Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countri...

Key Responsibilities: Customer Chat Management: Respond to customer queries within 1-2 minutes of receiving a chat, ensuring that all communication is clear, grammatically correct, and addresses the customers concerns effectively. Escalation Handling: Identify escalations during chats and promptly raise them to the appropriate internal teams for resolution. Ensure a seamless handoff and follow up on escalations to guarantee timely resolution. Callbacks: Perform callbacks to customers when required, ensuring professional and prompt communication to resolve customer issues efficiently. Multitasking TAT Monitoring: Manage multiple chat conversations simultaneously while maintaining a high stand...

Monitor IT service performance to ensure alignment with defined SLAs and customer expectations Manage incidents, problems, and escalations with a focus on quick and effective resolution Apply ITIL best practices in daily operations, including incident, problem, and change management Lead and manage team performance, including roster planning, attendance, and appraisals Collaborate with internal teams and stakeholders to drive service improvements and operational excellence Maintain accurate documentation of processes, escalations, and resolution paths Ensure compliance with service delivery policies and standards

Team Lead/ Customer Support/ BPS Technology Job Summary: We are looking for a dynamic and experienced Team Lead Customer Support to manage, coach, and drive a high-performing customer support team in a fast-paced environment. The ideal candidate should have excellent leadership, communication, and analytical skills, with a proven record of achieving process targets and ensuring customer satisfaction. Key Responsibilities: Lead and manage a team of customer support executives to meet performance and quality benchmarks. Monitor daily operations and ensure SLA adherence across all processes. Drive initiatives to improve CSAT and overall customer experience. Analyze performance reports and provi...

As the Service Operations Manager at the branch, your role involves overseeing the service operations for Acer and HP brands. Your responsibilities include: - Managing both warranty and out-of-warranty service processes for Acer and HP, ensuring compliance with brand-specific policies and documentation requirements. - Coordinating the allocation of daily service calls to field engineers based on skill set, availability, and location. - Participating in Acer and HP review meetings, providing updates on open calls, service performance, and improvement actions. - Providing technical support to engineers for fault diagnosis, escalation handling, and part compatibility verification. - Tracking an...

As a Customer Support Specialist, your main role will be to respond, diagnose, resolve, and track customer queries through phone, email, chat, and social media channels. You will be responsible for maintaining response and resolution speed according to defined Service Level Objectives (SLOs) while ensuring high customer satisfaction scores and adherence to quality standards in 90% of cases. Utilize the existing knowledge base to offer customers a root cause assessment and provide bug progress summaries using available tools and platforms. Additionally, you will handle escalations from customers and partners, as well as consults from lower-tier team members to assist in case resolution. Your ...

As a Vice President in Client Onboarding and Reference Data Services ("CORDS") at Morgan Stanley, your role will involve managing query resolution, overseeing metrics and reporting, analyzing trends, and driving continuous improvement within the Operations division. You will partner with business units across the Firm to support financial transactions, implement effective controls, and develop client relationships. This Advanced Specialist position at Vice President level offers an opportunity to contribute to global initiatives and provide strategic leadership for direct reports. **Key Responsibilities:** - Oversight and guidance to India Centre GTI teams for regional projects - Prioritize ...

Role Overview: As a Senior Executive- Customer Care, your main responsibility is to serve as a specialized escalation point within the contact centre. You will be handling complex queries, unresolved complaints, critical customer concerns, and coordinating with internal departments to ensure quick and satisfactory resolutions. Your role will involve providing guidance, quality checks, and back-end coordination to support Level 1 agents in maintaining high customer satisfaction and healthcare standards adherence. Key Responsibilities: - Handle escalated calls, emails, and chats from Level 1 agents related to service delays, report issues, appointment disputes, complaints, and other unresolved...

As a Sourcing & Supply Chain Engineer, your role will involve the following key responsibilities: - Managing IRB Submission - Coordinating DATT Submission - Overseeing TRB Milestone Management - Following up on RFQs and Tracking Status - Providing AECS Tool Support for Drawing/Model Sharing - Facilitating Award Process - Reporting progress and handling escalations Qualifications required for this role: - Bachelor's degree in Engineering or related field - Prior experience in supply chain management - Proficiency in tools like AECS - Strong communication and problem-solving skills The company may provide additional details during the interview process.,