8 Renewals Management Jobs

This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. You will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, you will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines. Key Responsibilities: Profit Center Management - ASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability. - Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency. - Renewals: Maintain high client retention rates by proactively managing contract renewals. Community Building & Event Management - Build and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines. - Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention. Client Satisfaction & Service Delivery - CSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support. - Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions. Vendor Management - Vendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery. Facilities Management - Centre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis. - Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions. - Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously. - ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices. Participation in Company Initiatives - Active Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment. Location: - Bengaluru Coworking-Prestige Blue Chip - Bengaluru Coworking-Prestige Blue Chip2,

Handling At Risk customers effectively is crucial for maintaining relationships and preventing churn Update customer health information when applicable based on negotiation and discussions with the customer Create renewal offers/quotes based on contract information, customer usage, and company direction Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio Negotiate contract terms and pricing with guidance from relevant internal departments and management Maintain and update account information in CRM Refer potential opportunities for expansion to our Sales team Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management Gain a basic knowledge of insightsoftware solutions to better communicate value with customers Competencies To perform the job successfully, an individual should demonstrate the following competencies: Drive & Discipline ability to focus and work hard to achieve the right results. Customer Focus - Enthusiastic about making clients successful. Integrity high ethical standards and doing the right thing even when others arent looking. Mental agility a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems. Detail-orientation be thorough and consistently deliver high-quality work Qualifications 2 to 4 years experience in Renewals Management or Account Management in the software industry Knowledge of CRM systems, preferably Salesforce: The Customer Company Knowledge and experience reviewing and comprehending contract terms, preferably in software. Ability to work in a fast-paced environment. Ability to work cross-functionally with other departments and team members. Comfortable in a highly autonomous role with strong organizational skills Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time) Excellent interpersonal and written and oral communication skills. Preferred qualifications: Salesforce : The Customer Company or any CRM experience Experience working for a software company in the renewals or customer success department.

Job Description: As a Renewal Opportunity Administrator, you will be responsible for optimizing the renewal process by ensuring data accuracy, efficiency, and compliance with internal policies. Your attention to detail and proactive approach will play a crucial role in maintaining the integrity of renewal records, tracking opportunities, and improving workflow for renewals management. Collaborating with cross-functional teams, including Sales, Finance, and the BizzApps team, you will address data inconsistencies and enhance automation in renewal tracking and reporting. Your key responsibilities will include monitoring and validating renewals to ensure completeness and accuracy, tracking missing or incomplete renewal records, conducting routine audits, and ensuring renewal opportunities reflect correct contract terms and subscription details for accurate forecasting and reporting. You will also be responsible for verifying previous year's closed Annual Subscription Value (ASV) against renewal quota amounts, supporting Sales and Finance teams with renewal quota validation, and ensuring data integrity by identifying and correcting any missing or incomplete renewal records. Collaboration will be a key aspect of your role as you work closely with the BizzApps team and other stakeholders to resolve data inconsistencies and improve the renewal process. You will also be involved in developing and implementing standardized workflows for renewal opportunity creation, validation, and tracking, as well as generating reports and providing insights on renewal trends, data quality, and potential process improvements. To qualify for this role, you should have a Bachelor's degree in Business Administration, Finance, Data Management, or a related field, along with 2-4 years of experience in Sales Operations, Renewals Management, or CRM Administration. Strong analytical skills, proficiency in CRM tools (e.g., Salesforce), and excellent communication and collaboration skills are essential. Additionally, experience in SaaS or recurring revenue business models, familiarity with automation and workflow optimization in CRM systems, and an understanding of sales forecasting and renewal metrics are preferred qualifications. If you are a detail-oriented and proactive professional with a passion for optimizing processes and ensuring data accuracy, we invite you to apply for the Renewal Opportunity Administrator position and be a part of our dynamic team supporting the most exciting missions in the world.,

The Digital Solution Advisor (DSA) at HighRadius is an integral part of the front-end sales and account management team, collaborating closely with the Account Executive (AE) in engaging with prospects and customers on a daily basis. As a DSA, your main objective is to achieve sales quota targets and effectively guide deals through various sales stages towards closure, ensuring customer satisfaction, renewals, and minimizing churn. At HighRadius, we adhere to an End-to-End Sales and Customer Management Process, employing a Two-in-a-Box model where the DSA and Account Executive work together in all interactions with prospects and customers. This process involves several key stages, including initial connection and prospecting, understanding customer needs, demonstrating the value of HighRadius products, aligning with stakeholders, contract preparation, renewal, churn risk management, escalation handling, negotiation, and deal closure. Responsibilities: - Collaborate with the Account Executive to progress deals through the sales pipeline. - Engage with prospects and customers on a daily basis to ensure their needs are met. - Gather requirements and qualify customers through systematic business analysis. - Conduct product demonstrations targeting Finance department personnel at Fortune 1,000 companies. - Develop detailed Cost Benefit ROI and Business Case models. - Formulate strategies to outperform competitors and successfully close deals. - Focus on churn management to enhance customer satisfaction. - Analyze customer tickets and coordinate with relevant departments for prompt issue resolution. - Handle contract negotiations and renewals proactively to prevent churn. Requirements: - Previous experience in Sales, Business Development, Pre-Sales, Consulting, or Customer Success roles. - Proficiency in ERP software and/or cloud computing is advantageous. - Ideally, possess 3-10 years of relevant work experience. - An MBA and undergraduate degree from reputable institutions is a plus. - Experience in consultative sales with North American or European clients is beneficial. - Knowledge of Accounts Receivable processes is advantageous. Soft Skills: - Exceptional organizational skills and self-motivation. - Strong communication and presentation abilities. - Comfortable engaging with executives at Fortune 1,000 companies. - Team-oriented with the capability to work effectively in a distributed environment. - Demonstrates high integrity and credibility in all interactions. - Possesses a sharp intellect and commercial acumen. - Maintains a steadfast focus on achieving results and targets.,

As a Senior Customer Success Manager at SearchUnify, an AI-powered enterprise search platform, your primary responsibility will be to lead customer engagement, retention, and growth. You will play a crucial role in ensuring that our customers derive long-term value from our product, maximize product adoption, and grow alongside us. To excel in this role, you should have a minimum of 7 years of experience in Customer Success, Sales, or Account Management, with a strong understanding of B2B SaaS and enterprise support platforms. Your excellent communication and relationship-building skills will be key in managing renewals, identifying upsell opportunities, and coordinating cross-functional efforts. Your problem-solving mindset, coupled with experience in handling escalations, will be valuable in addressing challenges effectively. Being detail-oriented and results-driven, with a customer-first approach, will guide you in providing exceptional service to our clients. While a technical background or familiarity with enterprise software is preferred, your ability to understand client goals, align platform capabilities, and ensure value realization is essential. In this role, you will act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience for our customers. You will be responsible for managing account renewals, upselling, and monitoring key reporting metrics. Collaborating with delivery teams to ensure timely and high-quality implementations will be part of your daily responsibilities. Building and maintaining strong customer relationships to drive satisfaction and loyalty will be a core focus. You will work closely with internal stakeholders, including product, engineering, and support teams, to address client needs effectively. Monitoring account health, proactively mitigating risks, and identifying growth opportunities will be critical in your role. Furthermore, you will drive customer transformation and engagement through strategic touchpoints to enhance overall customer experience. If you are passionate about fostering strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments, this opportunity is tailored for you.,

As a Global Renewals Account Manager, you play a crucial role in the success and growth of the company. Your primary responsibility is to ensure customer satisfaction through the adoption and delivery of the company's solutions. By leveraging your consultative relationship skills, you will identify, qualify, and close expansion and renewal opportunities. In this global role, you will engage with US and EU based customers by conducting regular business reviews. The ideal candidate for this position should have a combination of sales and technical background to effectively engage decision-makers and influencers within product engineering and IT teams. Moreover, flexibility to meet with customers in the US and EU without travel restrictions is essential. Your key responsibilities include effectively managing and nurturing customer relationships, monitoring the health of customer accounts, tracking Net Promoter Score (NPS), and customer device counts to gauge satisfaction and product usage. You will also design and conduct effective QBR processes in collaboration with a Technical Implementation Manager, engage with VP+ level executive sponsors, upsell premium products and professional services offerings, manage customer renewals, and provide leadership in implementing and scaling the transactional renewal process. Additionally, you will serve as an internal advocate and voice of the Customer Delight organization to Product & Engineering, and other Go-to-Market Organizations. Facilitating communication between customers and internal teams to ensure timely issue resolution is also a part of your role. The ideal candidate for this position is someone who is scrappy, driven, and capable of managing quick-paced deal cycles while taking ownership of their book of business with external and internal stakeholders. You should have 5-8 years of demonstrated success in SaaS technical sales or account management, with proven experience in leveraging technically complex products to drive business outcomes for clients. An aptitude for learning technical concepts and terms, along with a technical background in engineering, computer science, or MIS, would be advantageous. A proven track record of performance in past sales positions is also highly desirable.,

As a Renewal Opportunity Administrator, you will be responsible for overseeing and optimizing the renewal process to ensure data accuracy, efficiency, and compliance with internal policies. Your role is crucial in maintaining the integrity of renewal records, tracking opportunities, and enhancing the workflow for renewals management. Working closely with cross-functional teams, including Sales, Finance, and the BizzApps team, you will address data inconsistencies and improve automation in renewal tracking and reporting. Your key responsibilities will include monitoring and validating renewal opportunities to ensure completeness, accuracy, and alignment with company policies. You will track missing or incomplete renewal records, conduct routine audits to resolve discrepancies, and ensure that renewal opportunities reflect the correct contract terms, ASV, Quota Amount, and subscription details for accurate forecasting and reporting. In addition, you will be responsible for verifying the previous year's closed Annual Subscription Value (ASV) against renewal quota amounts to maintain financial accuracy and support Sales and Finance teams with renewal quota validation. You will also identify and correct any missing or incomplete renewal records for closed transactions to ensure compliance with internal standards. Collaboration with the BizzApps team and other stakeholders will be essential to resolve data inconsistencies and improve the renewal process. You will develop and implement a standardized workflow for renewal opportunity creation, validation, and tracking, while generating reports and providing insights on renewal trends, data quality, and potential process improvements. To qualify for this role, you should have a Bachelor's degree in Business Administration, Finance, Data Management, or a related field, along with 2-4 years of experience in Sales Operations, Renewals Management, or CRM Administration. Strong analytical skills, attention to detail, problem-solving ability, proficiency in CRM tools (e.g., Salesforce), and excellent communication and collaboration skills are essential. Experience in SaaS or recurring revenue business models, familiarity with automation and workflow optimization in CRM systems, and understanding of sales forecasting and renewal metrics are preferred qualifications.,

In This Role, You Will: We are looking for an experienced and highly motivated Renewal Manager Spanish Language Expert to join our team with a focus on successfully managing client renewals with our Hospitality Cloud division, the Cvent business unit responsible for selling our Supplier & Venue Solutions portfolio. The ideal candidate will drive retention and customer loyalty, grow current client revenues, and help foster customer relationships. This will be the point of contact for assigned renewal customers that will negotiate and close renewals as well as find addition opportunities for Cvent to engage within these clients when applicable. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting and account managers with the same urgency. Work with Account Managers to maintain and expand Cvent customer footprint Leveraging a renewal framework, you will focus on closing contract renewals among Cvent's streamlined customers Present products and services information to all accounts Build rapport with customers via phone conversations Set aggressive goals for annual revenue achievement against each account Accurately forecast sales opportunities via pipeline report Monitor and report renewal activity within Salesforce.com Handle customer renewals to prevent contractual gaps Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion Perform other duties as assigned Ensure customer issues are acknowledged and resolved within 24 hours Heres What You Need: Spanish Language Expertise is a must to have. Bachelor's degree is required (strong academic performance is desired) At least 4+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed) Experience selling or managing accounts in SaaS/technology/hospitality space a plus History of exceeding sales goals is highly desired Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services Experience working in the Event Management industry a plus