Hi Looking for an Asst Manager oppurtunity Show more Show less
About MarketStar: In everything we do, we believe in creating growth for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and careerdevelopment programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! Job Summary: We are looking for a passionate Quality Manager – Sales Operations in Hyderabad with 5+ years of experience in quality team management. The role involves leading QA teams, driving process improvements, ensuring SLA adherence, and managing client relationships. Strong analytical, people management, and communication skills are essential. Flexible to work in global shifts. Job Responsibilities: • Manage a team of QA's • Willing to work in 24*7 shifts • Responsible for Customer Relationship Management • Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to minimize error opportunities. • Adhering and meeting the SLA's and the contractual obligation for the processes operating • Perform assigned functions according to standardized policies and procedures. • Interaction with clients and internal stakeholders • Responsible for conducting process level analysis - root cause analysis, trend analysis, training need analysis for the process, etc., and designing a plan of action to minimize the errors/ defects (Problem-Solving Skills) • Initiating activities/ projects on the operations floor to improve productivity with quality. • Designing new templates, dashboards, and matrices to measure team performance. • Management of Process Audits and Business Performance reviews • Excellent communication & interpersonal skills with proven abilities in customer relationship management and people management. • Should have experience in handling Client calibrations/ Reviews Qualifications Required • Should monitor QAs, their performance, and deliverables. • Transaction Quality • Identify the gaps in current processes & systems to improve the overall quality of the Process. • Should be well-versed with Excel/Google Sheets • Ability to conduct end-to-end process mapping and manage process improvement/ process re-engineering • Participate in the design of quality parameters & standards (SOP) , QA Reports for the client. • Should know about 7QC tools of quality • Strong People Management skills - should be adept at handling performance challenges • Passionate about getting the best out of people and goal-oriented Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately.
Role: Associate Director - Sales Operations Experience:15+ Years Location: Hyderabad Shift: Flexible to work in Global Shift Role Summary: At Marketstar, our strength is the efficiency with which we deliver leading-edge support to those we serve. We’re proud to set the standard for success in our industry. To help us continue our growth, we’re seeking an experienced Associate Director - Operations to join our highly skilled team. The Associate Director, of Operations, acts in a Business Unit Leader capacity and will be responsible for operational, financial, and program performance. To accomplish this goal, they will lead the operations team, manage in a matrix environment with all functional department partners and collaborate with the Services Delivery Leadership team. The incumbent has overall responsibility for achieving balanced results for multiple departments within the span of control. As an ideal candidate, you have proven senior management experience in a highly dynamic setting. Your organizational, communication and leadership skills are second to none and you enjoy developing solutions that push innovative boundaries. You’ll work closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success at Marketstar. Objectives of this Role • Collaborate with executive-level management in the development of financial performance goals and long-term operational plans • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration • Set strategic goals for operational efficiency and increased productivity • Work with project managers in the development of financial and budgetary plans • Analyze current operational processes and performance, recommending solutions for improvement when necessary Key Responsibilities Performance • Responsible for the development and execution of the financials, effectively managing the operational levers that impact financial performance such as attendance, adherence, billing yield, headcount, and attrition to optimize revenue. • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives • Plan, monitor and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks • Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs • Effectively manage talent pool to ensure alignment with projected revenue and demand. • Directs, motivates, and leads a team of managers dedicated to providing operational excellence for MarketStar’s clients. • Responsible for establishing and clearly communicating strategy to the management team, providing feedback regarding operations, and driving development strategies for all team members. • Able to develop and implement innovative and visionary solutions to support service delivery strategy. Teamwork • Collaborate with Recruiting & Human Resources for hiring & onboarding of all new employees, ensuring a successful transition to the MarketStar team. Collaborate with Human Resources regarding effective and relevant policies and procedures, succession planning, and talent calibration for professional-level personnel. In addition, responsible for mentoring and coaching/career pathing programs for all professional-level personnel. • Collaborate with Workforce Management, and other resource units to ensure optimization of resources, Service Level Agreement Reporting, and the Performance Management process. • Partner with IT, & contract Delivery Project Executives to drive performance and client satisfaction, enhance business delivery and examine new growth opportunities for program health. • Collaborate with leadership to develop both short and long-term business strategies. • Partner with Client and Project Executives to drive real and competitive value for our clients. • Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals • Work closely with human resources to lead the team with integrity and establish and maintain a trusting, inclusive, and productive environment • Uphold organization policies and standards, ensuring legislative regulations are followed. Qualifications • Bachelor's degree in a related field with 15+ years of related experience; Minimum 5+ year of senior leadership experience, with global virtual operations leadership experience a plus • Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management • Solid understanding of Call Centre financial triggers and budgetary requirements including forecasting. • Experience with budget and business plan development • Superior negotiation skills in both internal and external settings • Masterful organizational, communication, and leadership skills, demonstrated by previous professional success • Possesses excellent leadership, organizational, time management, judgment and decision making skills. • Excellent interpersonal skills and the ability to interact, influence and collaborate virtually in a matrix environment, with all MarketStar leadership and Client leadership. • Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands • Proven ability to plan and manage operational processes for maximum efficiency and productivity • Strong analytical and process improvement skills. • Prior experience with outsourcing is preferred. • Strong knowledge of basic business principles and concepts. • Strong work ethic and good motivational skills. • Strong working knowledge of industry policy and guidelines
Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Communication Trainer, located in Hyderabad. The Communication Trainer will be responsible for conducting training sessions, developing training materials, and facilitating intercultural communication workshops. Daily tasks include assessing trainees'/associates' communication skills, designing curriculum, and writing training content. The Communication Trainer will also provide feedback and support to help trainees/associates improve their communication effectiveness. Qualifications Strong Communication and Intercultural Communication skills Experience in Training and Curriculum Development Excellent interpersonal and presentation skills Ability to work independently as well as in a team environment Experience in the education or corporate training sector is a plus Bachelor's degree in Education, Communications, English, or a related field
Job Description Role - International Sales Team lead Location: Bangalore - WFO Experience: 5+ years in B2B International Process Shift- Rotational Shift - No Night Shift Key Responsibilities: Team Leadership: Lead, mentor, and coach a team of Account Development Representatives, providing guidance on best practices, sales strategies, and performance improvement. Sales Strategy Execution: Implement and execute strategic sales plans to meet business objectives, ensuring alignment with the companys overall goals. Client Engagement Oversight: Monitor and support the team in maintaining regular contact with prospects across all stages of the sales funnel via phone, email, video, and social media. Performance Management: Set and monitor individual and team performance metrics, including daily, monthly, quarterly, and yearly pipeline targets. Conduct regular performance reviews and provide actionable feedback. Sales Funnel Management: Oversee the management of high-volume inbound and outbound sales activities, ensuring effective pipeline development and lead generation. Workload Prioritization: Assist the team in prioritizing tasks to meet and exceed sales targets while managing competing workload demands. Reporting: Compile and present accurate and timely reports on team performance, sales metrics, and other key indicators to management. Product & Industry Knowledge: Develop and maintain a deep understanding of the companys products, services, and industry trends to support the sales process and guide the team effectively. SLA Adherence: Ensure the team adheres to all response-time SLAs and utilizes mandatory sales cadences consistently. Cross-functional collaboration: Work closely with the onboarding and client success teams to ensure a smooth transition of qualified leads and ongoing customer satisfaction. Key Competencies Strategic Sales Planning and Execution: Demonstrates a comprehensive understanding of sales development processes, with the ability to strategically plan, execute, and adapt sales tactics to meet business objectives effectively. Client Engagement and Communication : Possesses advanced skills in outbound calling, with competency in initiating and maintaining strong client relationships through effective communication and engagement strategies. Prospecting and Lead Generation: Exhibits a high level of proficiency in identifying potential leads, employing advanced sales prospecting techniques, and successfully converting prospects into viable business opportunities. Pipeline Development and Management: Able to efficiently manage and nurture a sales pipeline, ensuring a steady flow of business and a balanced funnel of sales activities, from lead generation to closing deals. Negotiation and Persuasion: Skilled in negotiation, capable of effectively persuading and influencing decision-making processes, and achieving favorable outcomes in sales negotiations. Key Qualifications: Bachelor's or Master's degree in Business Administration or a related field. Minimum of 5-6 years of experience in B2B sales, with at least 2 years in a team lead or management role, preferably in the technology sector Demonstrated track record of achieving sales targets and driving team performance in a high-paced environment. Strong leadership presence with the ability to inspire confidence and respect at all levels. Exceptional communication and interpersonal skills to effectively lead a diverse team. Advanced proficiency in CRM software, such as Salesforce or Microsoft Dynamics. Preferred Qualifications: Experience: 2-4 years of experience in a team leadership role within B2B sales, preferably in the technology sector. Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex concepts in a simple and understandable format. Sales Expertise: Demonstrated success in inside sales, handling the full sales cycle, and managing high-volume sales pipelines. CRM Proficiency: Strong experience with CRM software, such as Salesforce or Microsoft Dynamics, to manage sales cycles and customer information. Leadership & Mentorship: Proven ability to lead, mentor, and develop a high-performing sales team. Adaptability: Comfortable working in a fast-paced, constantly changing start-up environment. Results-Oriented: A history of achieving or surpassing sales quotas and targets, with a strong focus on results. Strategic Thinking: Ability to think creatively, strategically plan, and execute sales tactics effectively.
You will be expected to possess a combination of digital marketing expertise and experience in corporate sales training, particularly in B2B or B2C settings. Your role will require excellent communication skills as well. As a trainer based in MG Road, Bangalore, you will play a crucial role in conducting onboarding training for new employees. Your success in this position will depend on your ability to observe and analyze effectively. A good trainer should be adaptable in using different teaching methods to accommodate diverse learning styles. Your responsibilities will include having a strong understanding and practical experience in digital marketing processes, assessing employee performance to identify skill gaps, designing and implementing training programs, creating learning materials, and developing onboarding initiatives. Additionally, you will be tasked with evaluating program effectiveness, researching innovative teaching techniques, collaborating with managers to establish training needs, and providing ongoing support to new hires. To excel in this role, you must possess exceptional interpersonal skills, the capacity to recognize skill deficiencies, familiarity with various teaching methodologies, strong organizational abilities, and a commitment to staying updated on modern corporate training practices. Proficiency in MS Office, especially PowerPoint, and experience with e-learning software will be advantageous. Outstanding communication, presentation, and public speaking skills are essential, as well as critical thinking and decision-making capabilities. Key skills for this position include a background in digital marketing, superior communication skills (both written and verbal), proficiency in managing new hire groups, expertise in attrition and shrinkage control, content creation for training delivery, stakeholder management, high analytical capabilities, and exposure to sales training.,