Quality Assurance Manager

About MarketStar:

In everything we do, we believe in creating growth for our clients, our employees, and our

community. For the past 35+ years, we have been generating revenue for the most innovative

tech companies across the globe through our outsourced B2B demand, sales, customer

success, and revenue operations solutions. We are passionate about cultivating career

advancements for our people and supporting them through mentorship, leadership, and careerdevelopment programs. We provide service and support to our communities through the

MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our

award-winning workplace culture and to be named a top employer in our industry. These

achievements are a testament to our six core values, embraced by our 3,000+ employees

worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria,

Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we

can help you find growth!

Job Summary:

We are looking for a passionate Quality Manager – Sales Operations in Hyderabad with 5+ years

of experience in quality team management. The role involves leading QA teams, driving process

improvements, ensuring SLA adherence, and managing client relationships. Strong analytical,

people management, and communication skills are essential. Flexible to work in global shifts.

Job Responsibilities:

• Manage a team of QA's

• Willing to work in 24*7 shifts

• Responsible for Customer Relationship Management

• Monitoring the overall functioning of processes, identifying improvement areas, and

implementing adequate measures to minimize error opportunities.

• Adhering and meeting the SLA's and the contractual obligation for the processes

operating

• Perform assigned functions according to standardized policies and procedures.

• Interaction with clients and internal stakeholders

• Responsible for conducting process level analysis - root cause analysis, trend analysis,

training need analysis for the process, etc., and designing a plan of action to minimize

the errors/ defects (Problem-Solving Skills)

• Initiating activities/ projects on the operations floor to improve productivity with quality.

• Designing new templates, dashboards, and matrices to measure team performance.

• Management of Process Audits and Business Performance reviews

• Excellent communication & interpersonal skills with proven abilities in customer

relationship management and people management.

• Should have experience in handling Client calibrations/ Reviews

Qualifications Required

• Should monitor QAs, their performance, and deliverables.

• Transaction Quality

• Identify the gaps in current processes & systems to improve the overall quality of the

Process.

• Should be well-versed with Excel/Google Sheets

• Ability to conduct end-to-end process mapping and manage process improvement/

process re-engineering

• Participate in the design of quality parameters & standards (SOP) , QA Reports for the

client.

• Should know about 7QC tools of quality

• Strong People Management skills - should be adept at handling performance challenges

• Passionate about getting the best out of people and goal-oriented

Disclaimer: