Account Manager

As an experienced Account Manager in the EdTech or SaaS domain with a minimum of 9 years of experience, your primary role will be to lead client relationships with reputed academic institutions in India and internationally. Your responsibilities will include: - Client Account Management: - Leading client engagements with Indian universities and colleges. - Driving onboarding, product implementation, and ongoing relationship management. - Acting as a single point of contact for institutional clients. - Growth, Expansion, and Retention: - Managing renewals, contract discussions, and upselling opportunities. - Identifying expansion potential through customer data insights and feedback. - Ensuring long-term client satisfaction and retention. - Strategic Collaboration: - Liaising with international clients and internal US/UK teams for alignment. - Sharing strategic feedback for product enhancements and localization. - Travel Operations: - Willingness to travel extensively across India for institutional visits. - Travel support includes TA, lodging, and fooding arrangements. Qualifications and Experience required: - Minimum 9 years of overall experience, with at least 3+ years in a managerial role. - Strong experience in EdTech and SaaS domains. - Proven success in managing high-value clients in the education sector. - Prior international exposure (US/UK/Canada/NZ/Australia) within the last 2-3 years. - Excellent project management, communication, and negotiation skills. - Must be tech-savvy and comfortable working with digital platforms. Additional Information: Work Mode: Work From Office is preferred (WFH only if criteria are fully met) Shift Timings: 10:00 AM to 7:00 PM or 11:00 AM to 8:00 PM IST Working Days: Monday to Saturday (1st 3rd Saturday Off) Target Market: Reputed Universities Colleges in Pan India Travel Requirement: TA + Lodging + Fooding covered To apply, please send your resume and a detailed cover letter explaining how your experience aligns with the requirements to kirtika.sharma@ncreduservices.com.,