Associate Renewals Manager

As a Senior Associate Renewals Manager at PowerSchool, your role is crucial in overseeing, forecasting, and closing subscription renewals in your assigned book of business. Your direct engagement with customers and collaborative work with the overall account team will be key in maximizing retention, minimizing churn, and uncovering upsell/cross-sell opportunities for new products and services. **Responsibilities:** - Oversee a high volume, transactional book of business - Engage with customers approximately 120 days prior to expiration - Propose Services and training credits and Premium Support - Evaluate coterm opportunities to streamline transaction processes - Understand negotiation tactics - Identify upsell/cross-sell/expansion opportunities - Develop understanding of customers" approval processes and budget cycle - Know how to identify risks and collaborate with the overall account team and leadership to mitigate such risks - Maintain consistent updates of Salesforce CRM tool for pipeline management - Ensure accurate forecast of renewals pipeline as defined by the business **Qualifications:** - 0-2 years prior experience in Renewals Management - Proficient in Microsoft Office suite with an intermediate knowledge of Excel - Salesforce or prior CRM experience required - Ability to multi-task and meet metric deadlines - Strong problem-solving, reasoning skills, and an eye for details - Strong oral, written, and interpersonal skills - Strong customer service and conflict resolution skills - Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes - Associate degree or equivalent work experience, Bachelor's degree preferred PowerSchool is a dedicated team of innovators committed to powering personalized education for students globally. Joining us means becoming a part of a successful team that is focused on engaging, empowering, and improving the K-12 education experience everywhere.,