Overview This position, under the general direction of their manager, serves as the identified PowerSchool success manager who provides dynamic account management for our award-winning K- 12 software systems. PowerSchool is looking for an individual to coordinate all assigned contract renewals, which include working directly with customers and internal team players to ensure timely and accurate execution. This position is designed to positively impact retention and renewal rates through proactive account management. This position is PowerSchool’s most valuable asset, to advocate for our customers. This position relies heavily on personal accountability for results, a willingness to go ‘the extra mile’ for PowerSchool customers and a collaborative approach that brings the best to each and every customer. As a Customer Success Manager within PowerSchool, the successful candidate will be a dynamic and organized self-starter who can work independently while also being part of a team. Responsibilities Owns the overall relationship with the customer Project Manages a portfolio of accounts in order to achieve long-term success and ensure retention and renewal rates of portfolio Accelerate the contract renewal process and ensure customer satisfaction Lead discussions around forecasting and customer health with internal stakeholders Accurately maintain a forecast of renewals and a dashboard of customer status Answers, evaluates and prioritizes incoming telephone & email requests for assistance from accounts in all customer segments who may be experiencing problems with hardware, software, networking and other computer-related technologies Resolve conflicts and provide solutions to customers in a timely manner Builds relationships with customers to become a trusted advisor, oversee adoption of PowerSchool products and services, and promote best practices to continually drive incremental value and return on their investment Periodically evaluate “big picture” themes and patterns. Assist in driving resolution cross-functionally to prevent larger issues from occurring Collaborates with sales teams to ensure growth attainment and increased footprint All other duties as assigned Qualifications Bachelor’s degree or equivalent work experienced 3 years’ prior experience in renewals, account management, customer success, or sales in a software company, preferably Software as a Service (SaaS) 1-2 years’ prior experience in direct client support role Strong negotiation and interpersonal skills Must thrive in a fast-paced, ever-changing environment Articulate communication skills with the ability to drive a phone conversation Ability to effectively prioritize and escalate customer issues as required Proficient in Microsoft Office suite Prior Salesforce, CRM, and Gainsight experience preferred Strong attention to detail and time management Strong oral and written communication skills EEO Commitment EEO Commitment PowerSchool celebrates a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com. Show more Show less

Overview At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Hosting team manages and supports the infrastructure of all our platforms, from hardware to software, to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure. Responsibilities Job Summary: We are seeking a skilled Cloud Ops Engineer to manage, maintain, and optimize our organization's Hosted Cloud Environment, including Windows Server environments, virtualization platforms (VMware), Citrix solutions, databases, and automation through PowerShell scripting. The successful candidate will play a critical role in ensuring high availability, performance, security, and scalability of our Hosted Cloud Environment. Key Responsibilities: Install, configure, maintain, and troubleshoot Windows Server environments (2016/2019/2022). Manage and administer Citrix environments including Citrix Virtual Apps and Desktops (XenApp/XenDesktop). Design, implement, and manage VMware virtual infrastructure, including ESXi, vSphere, and vCenter. Database administration and support for SQL Server or Oracle databases, including backup, recovery, performance tuning, and security. Automate routine tasks using PowerShell scripting to enhance operational efficiency. Monitor system performance, conduct regular health checks, and optimize infrastructure to ensure reliability and high availability. Collaborate with IT teams to plan and execute upgrades, migrations, and patch management. Troubleshoot complex issues related to servers, virtualization, Citrix environments, and databases. Develop and maintain comprehensive documentation of infrastructure configurations, processes, and procedures. Provide technical support and guidance to IT staff and end-users. Qualifications Qualifications: Bachelor’s degree in computer science, or related field; or equivalent work experience. 5+ years of experience in Cloud Ops Administration with a focus on Windows Server, Citrix, VMware, and databases. Strong expertise in Windows Server technologies including Active Directory, DNS, DHCP, Group Policy. Extensive experience with Citrix Virtual Apps and Desktops deployment, management, and optimization. Proficiency in VMware virtualization technologies, including ESXi, vSphere, vCenter, and related tools. Solid experience in database administration (SQL Server/Oracle), including backup and recovery, optimization, and security. Advanced PowerShell scripting skills for automation and task simplification. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Relevant certifications (e.g., MCSA/MCSE, Citrix CCA/CCP, VMware VCP, Database certifications) are highly desirable. Bonus: Certifications in Azure/AWS. EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com. Show more Show less

Overview Powerschool is one of the fastest growing education technology companies, with more than 45 million users across the world. We are giving educators and administrations all the tools they need to effectively run their districts and drive student and financial performance. Working at PowerSchool in this role offers you a chance to help solve the most important challenges in education relating to a financial management in an environment that’s fun, collaborative, and innovative. We are looking for smart, creative individuals who are passionate about the education space and who aren't afraid to show it. The Senior Product Manager is accountable for driving the product management of one of PowerSchool’s key ERP products. ou are also responsible for working directly with customers to identify issues as well as high-value enhancements to drive retention and customer satisfaction. This position will follow the Agile development process, to define the scope of work for the Scrum team by creating user stories, developing acceptance criteria and refining the product backlog. Working with product management and subject matter experts, you will apply incremental delivery principles to working practices, driving the delivery of value through your teams; communicating progress; both internally as well as directly to customers, eliciting feedback and enabling stakeholder reviews for validation in the process. This position is also expected to assist in driving best practices in product management throughout the product and engineering teams and will also use their skills to advance the progress of Agile methodology and provide timely reporting to Senior Leaders to ensure corporate objectives are being met. Responsibilities Essential duties and responsibilities include the following. Improve organizations performance on delivering products by managing the cross functional development scope with Product Managers, Product Owners and Scrum teams. Support the VP, Product in the development of product vision, goals, themes and features and drive the product roadmap and long-term product strategy with these in mind Participate and help lead daily scrum ceremonies, leading refinement sessions, and engaging with your Engineering team, guiding direction and focus Translate product directives into backlog items, effectively representing customer needs. Serve as the primary source of external information for the Scrum teams, offering clear definitions of the targeted capability, the intended value to the customer, and functional/non-functional requirements framing the scope of the capability –independent of implementation. Work closely with Development on implementation issues Review QA test plans to align with acceptance criteria Work directly with customers to understand their needs as well as to continuously communicate back to them our roadmap and progress Effectively communicate product release contents and expected product capabilities/behavior to stakeholders including external and internal customers Liaise with other areas of PowerSchool product management to drive interoperability Ensuring the correct features are being development, considering the value being delivered against the cost of delivery Provide weekly reports on project status to Senior Leaders Monitor and identify impediments to release objective and suggest corrective actions as necessary All other duties as assigned Qualifications To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Qualifications include: 5+ years’ prior experience in a product management role Previous product experience with EduTech is added advantage Excellent understanding of Agile Values and Scrum Methodology Excellent ability to effectively prioritize and execute tasks in a high-pressure environment Excellent ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments Excellent ability to handle a heavy workload with multiple projects and frequent interruptions Excellent ability to work in a changing, dynamic environment Excellent understanding of the software development life cycle (SDLC) Strong attention to accuracy and detail, while still results oriented Strong knowledge of Agile/Scrum methodology practices Strong problem solving, conflict resolution, interpersonal and presentation skills. Experience with business analysis, documenting use cases or requirements gathering EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com. Show more Show less

Overview This position, under the general direction of their manager, serves as the identified PowerSchool success manager who provides dynamic account management for our award-winning K- 12 software systems. PowerSchool is looking for an individual to coordinate all assigned contract renewals, which include working directly with customers and internal team players to ensure timely and accurate execution. This position is designed to positively impact retention and renewal rates through proactive account management. This position is PowerSchool’s most valuable asset, to advocate for our customers. This position relies heavily on personal accountability for results, a willingness to go ‘the extra mile’ for PowerSchool customers and a collaborative approach that brings the best to each and every customer. As a Customer Success Manager within PowerSchool, the successful candidate will be a dynamic and organized self-starter who can work independently while also being part of a team. Responsibilities Owns the overall relationship with the customer Project Manages a portfolio of accounts in order to achieve long-term success and ensure retention and renewal rates of portfolio Accelerate the contract renewal process and ensure customer satisfaction Lead discussions around forecasting and customer health with internal stakeholders Accurately maintain a forecast of renewals and a dashboard of customer status Answers, evaluates and prioritizes incoming telephone & email requests for assistance from accounts in all customer segments who may be experiencing problems with hardware, software, networking and other computer-related technologies Resolve conflicts and provide solutions to customers in a timely manner Builds relationships with customers to become a trusted advisor, oversee adoption of PowerSchool products and services, and promote best practices to continually drive incremental value and return on their investment Periodically evaluate “big picture” themes and patterns. Assist in driving resolution cross-functionally to prevent larger issues from occurring Collaborates with sales teams to ensure growth attainment and increased footprint All other duties as assigned Qualifications Bachelor’s degree or equivalent work experienced 3 years’ prior experience in renewals, account management, customer success, or sales in a software company, preferably Software as a Service (SaaS) 1-2 years’ prior experience in direct client support role Strong negotiation and interpersonal skills Must thrive in a fast-paced, ever-changing environment Articulate communication skills with the ability to drive a phone conversation Ability to effectively prioritize and escalate customer issues as required Proficient in Microsoft Office suite Prior Salesforce, CRM, and Gainsight experience preferred Strong attention to detail and time management Strong oral and written communication skills EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com. Show more Show less

Overview At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Finance team is a passionate, high-performing group committed to supporting PowerSchool operations through accurate and timely financial transaction management. The team provides critical business guidance on a broad range of accounting, reporting, and analytical projects, ensuring the integrity of financial data. Description Responsibilities Our Accounting team manages business transactions on behalf of the organization, reporting on company performance, issuing financial statements, and maintaining financial records. Your day-to-day job will consist of: Review and process monthly journal entries in compliance with established policies and procedures and GAAP. Apply policies and procedures to ensure that accounting transactions are in compliance with company policies and are recorded in the financial records. Identifying potential process improvements and system enhancements to improve operational efficiencies and quality. Responsible for accurate and timely unit accounting and reporting Preparation of financials statements and coordinate for Internal and External audits Preparation of RCM's and process notes and co-ordinate for Internal Controls over financial reporting audits Thorough knowledge of Corporate laws, Tax Laws (Direct & Indirect), including GST Responsible for statutory compliances and filings Research transactions and various general ledger accounts to gather, review, and analyze data to present findings to management Qualifications To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Qualifications include: CA with 8-12 years of experience Working knowledge of Microsoft Office; Outlook, Excel, Power Point, etc. Experience with NetSuite (Preferred) and Tally (Optional) Basic sales skills including negotiating and persuasion Familiar with contracts, terms of service and legal issues Strong negotiation and interpersonal skills Must thrive in a fast-paced, ever-changing atmosphere Effective presentation, organizational, planning skills, and interpersonal skills Articulate communication skills with the ability to drive a phone conversation Ability to effectively prioritize and escalate issues as required Ability to work independently without constant supervision while being a member of the team Ability to prioritize and manage multiple responsibilities simultaneously Possesses the intellectual curiosity to be a problem solver EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com. Show more Show less

Overview At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Finance team is a passionate, high-performing group committed to supporting PowerSchool operations through accurate and timely financial transaction management. The team provides critical business guidance on a br oad range of accounting, reporting, and analytical projects, ensuring the integrity of financial data. Responsibilities Description The Accounts Receivable Associate is accountable for optimizing the maximum cash collection from PowerSchool customers. This position serves as a main customer contact regarding invoicing and payments, while handling large volumes of calls and emails. The Accounts Receivable Associate will need to work directly with customers and be able to correctly analyze invoices, payments, and credit memos. The successful candidate must be able to communicate effectively, work independently, and be capable of meeting strict deadlines. Essential duties and responsibilities include the following . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Plan, analyze and collect on past due accounts while adhering to the Accounts Receivable policies and processes Accountable for reducing delinquency of assigned accounts Monitor and action late promise to pay Initiate past due payment notices to relevant parties Establish and maintain effective and cooperative working relationships with customers and internal stakeholders Provide excellent customer service via incoming and outgoing phone/e-mail communications Research, resolve and respond to issues identified from customers and internal stakeholders in a timely man ner Inform customers of their payment status and timelines for repayment Contact c ustomers to follow up on payments Negotiate payment plans when requested by customer Address questions, complaints, or suggestions Monitor and resolve financial discrepancies Update and review all accounts to ke ep s detailed notes and records of all communications and actions up to date. Inform upper management and leaders when legal action is needed Follow up on legal matters and update records Utilize dynamic decision-making and impeccable judgement to ensure business compliance and customer retention Identify process improvement opportunities in the collection process Participate in team meetings Perform other assigned task s and duties necessary to support the Accounts Receivable Department Qualifications Minimum Qualifications 1 year or less of relevant and related work experience. Associate’s degree or equivalent, or equivalent years of relevant work experience. Preferred Qualifications High school diploma or equivalent; bachelor's degree in finance, business, or related field preferred 1-3 years prior experience as an A /R Associate or in a related field in a business-to-business commercial role Experience with Salesforce and/or NetSuite preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases, or financial software Ability to prioritize and manage multiple tasks at the same time Self-motivated and self-directed; able to work without supervision Excellent customer service and conflict resolution skills St rong oral and written communication skills Ability to identify and resolve complex problems re quiring changes in priorities and workflow, or partnering with other business unit s EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com. Show more Show less