About Us At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand. The Role: The Customer Success program is responsible for developing relationships that promote product or solution usage, retention, and loyalty. The program is designed to align closely with our specific customers in a regular and proactive routine, to ensure they are satisfied with the program, product availability and services they have contracted and to immediately improve upon any areas of dissatisfaction. The Customer Success Manager (CSM) will work closely with the technical team and on occasion, Account Managers, being responsible for all activities within their assigned accounts to ensure on-boarding, product adoption, product engagement, product delivery and training drive continual product usage. The CSM will address any concerns or issues customers might have from a usability/how-to-use perspective and will work proactively to ensure growth in and retention of the account. You will liaise with each account frequently; by analysing their usage data beforehand to furnish you with insights, you will proactively engage the customer to discuss their usage, use cases, possible alternate solutions, or options to solve their particular work activities, recent campaigns, training needs, etc. By serving as advocates for your accounts, educating them on products, and maintaining lasting relationships, you will drive usage and retention. In addition, you will reach out into new departments or teams and educate them on the availability of the software portfolio and the tools available to solve their particular needs. The central role of Customer Success is to ensure the customer is deriving maximum value from the product or solution portfolio and their expectations are being met or exceeded In this role, you will have the opportunity to: Drive growth within our existing contracted accounts by understanding their business needs and providing them with solutions helping them succeed. This will include planning and executing strategic plans within the accounts. Enable successful roll-out of solutions to customers, including sharing and developing relevant training, on-boarding and knowledge transfer activities, including provision of information, digital assets, support portal etc. Maintain a high level of communicating with customers about their usage trends, sentiment, and mining opportunities for deeper engagement Identify opportunities for customers to act as Seequent advocates (eg. testimonials, case studies); Collaborate closely with the wider Seequent team and explore and close new opportunities for the customer to consume our products. Coordinate resources across the Seequent organisation as needed, to support customers’ needs. Be competent with usage and usability of our core solutions for your accounts Positively contributing to the region user and revenue growth expectations Assist with the development of new opportunities in your accounts, from new users within existing departments to new teams and new departments. Receiving positive feedback from our user base and building a reputation as being responsive, professional, knowledgeable and accountable To be successful in this role, you should have: Educated to degree level, preferred but not essential. Experience within the Civil or Environment businesses will be well regarded. 5+ years in a Technical, Pre-Sales or Account Management, or similar role Experience working with geotechnical solutions a bonus Experience working with and managing stakeholders and customers in a technology environment. Sales platform experience preferred Experience working with complex technology customers. A high level of accuracy and attention to detail is required. Excellent communication and interpersonal skills across digital channels and face-to-face on occasion Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a “can do” attitude Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals Empathetic, positive attitude with a desire to help our customers reach their goals Results-driven mentality, with a bias for speed and action; Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team! Benefits of being a Seequenteer and why you’ll love being on our team. We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist. If this posting gets you excited about joining Seequent please apply now! For more information about everything Seequent, please visit Seequent.com. How To Apply If this sounds like the role for you, apply today with a covering letter and CV. Show more Show less
About Us At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand. The Role: Seequent offers software solutions to Geotechnical challenges in market segments across Asia Pacific. These include the Civil, Environmental and Mining Industries. Seequent is seeking a Geotechnical Engineer to help grow and support our customer base in the Asia Pacific region - and contribute value in the areas of due diligence, safety, risk assessments, and corporate responsibility as it pertains to earth sciences. The Geotechnical Engineer spends time working face to face with our customers to discover challenges and to assist them with solutions that are certain to add value to their business. The role attends to new customers trying out the software at the pre-purchase stage through to experienced users needing technical support, training or project assistance. We want to ensure that our customers feel important and are well supported. By being an investigator and a problem solver, this role is responsible for providing both sales support and technical expertise through integrated solutions awareness, analysis and response times. This role will still be part of the global Technical Services team, which is responsible for ensuring that we understand our global client’s needs and that we cover a wide spread of time zones. Travel to deliver of sales support and training might make up 10-20% of your time per month in India as well as Asia Pacific. Being hands-on, task orientated, and customer focused, this role is responsible for providing well rounded technical assistance backed up by great product knowledge, quick response times, analysis, problem solving, and solution finding. Business acumen and the ability to deliver further growth is a core aspect within this role. Significant travel is to be expected to ensure we retain a strong market orientation. This role is a key part of growing our Geotechnical solutions and an opportunity to be part of an enthusiastic and dynamic team. In this role, you will have the opportunity to; Share expert-level product knowledge, workflows, and integrated solutions with new and existing users in the civil and mining sector, ensuring effective use of Seequent’s geotechnical tools. Collaborate with sales teams, including Account Managers, Customer Success Managers, and Inside Sales, to advance opportunities by conducting product demonstrations, understanding client workflows, setting up trials, and creating implementation plans to maximise client success. Act as the regional technical advocate for Seequent’s geotechnical portfolio, both internally and externally, through industry engagement and providing internal training to staff and developing a deep understanding of the civil engineering industry’s evolving needs and workflows. Use Seequent’s information platforms to gain insights into clients’ portfolios, organisation structures, and the diversity of users within their civil engineering operations, enabling targeted and proactive customer support. Provide remote technical support and guidance, working through specific examples with users and developing tailored solutions for complex geotechnical challenges. Engage in various user support interactions, including face-to-face meetings, web sessions, and email support, managing cases to timely and effective resolution. Proactively reach out to clients to conduct health checks, promote software upgrades, and embed new features and best practices in their workflows. Ensure that client accounts are accurately maintained in CRM systems, recording interactions such as health check outcomes, software upgrades, and training activities to keep all account information current and accessible to the team. Deliver regular training sessions on Seequent’s Geotechnical products, to enhance user proficiency and confidence in the software. Monitor client satisfaction levels within the civil engineering sector, continually working to improve outcomes, support experiences, and client perceptions. Represent the voice of the customer by advocating for software enhancements that reflect user needs and emerging trends within the civil engineering industry. To be successful in this role, you should have: Essential: University Degree in Geotechnical Engineering / Engineering Geology, BSc or MSc 5+ years of experience in the following areas: Geotechnical investigations, slope stability, geotechnical modelling, and/or conceptual site models.] Fluent English at a highly technical and professional level, with the ability to communicate complex ideas effectively. Strong skills in geotechnical modelling software, with the ability to apply software solutions to real-world challenges. Preference: Experience working in a large civil consultancy or ground engineering services firm. Strong understand of geological principles, and experience integrating geological modelling with geotechnical analysis Operational experience in civil/mining engineering projects. Experience working in India and/or South East Asia would be advantageous. Experienced in Geostudio and/or PLAXIS Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team! Benefits of being a Seequenteer and why you’ll love being on our team. We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist. If this posting gets you excited about joining Seequent please apply now! For more information about everything Seequent, please visit Seequent.com. How To Apply If this sounds like the role for you, apply today with a covering letter and CV. Show more Show less
About Us: At Seequent, we assist organizations in understanding the underground, providing them with the confidence to make better decisions faster. Our world-leading technology in Earth sciences is revolutionizing the way our customers operate. We support them in developing critical mineral resources sustainably, designing and constructing better infrastructure, sourcing renewable energy, and reducing environmental impact. Operating in 145+ countries, we proudly maintain our headquarters in New Zealand. The Role: As a Customer Success Manager (CSM) at Seequent, you will be responsible for fostering relationships that drive product or solution usage, retention, and loyalty. Working closely with the technical team and Account Managers, you will oversee all activities within assigned accounts to ensure successful onboarding, product adoption, engagement, delivery, and training. By proactively addressing customer concerns and issues, you will drive continuous product usage and retention. Your role will involve analyzing usage data, engaging customers to discuss their needs, providing training, and acting as an advocate for your accounts to drive usage and retention. Additionally, you will identify new opportunities within existing accounts and collaborate with the wider Seequent team to explore and close new opportunities for customers. Responsibilities Include: - Driving growth within existing contracted accounts by understanding their business needs and providing solutions for their success. - Enabling successful roll-out of solutions to customers through training, onboarding, and knowledge transfer activities. - Maintaining consistent communication with customers about their usage trends and opportunities for deeper engagement. - Identifying opportunities for customers to act as Seequent advocates. - Coordinating resources across the organization to support customer needs. - Assisting in the development of new opportunities within accounts. - Receiving positive feedback from users and maintaining a professional, responsive, and knowledgeable reputation. To be successful in this role, you should have: - Educated to degree level, preferred but not essential. - Experience in Civil or Environment businesses is advantageous. - 5+ years of experience in a Technical, Pre-Sales, Account Management, or similar role. - Experience with geotechnical solutions is a plus. - Strong communication and interpersonal skills. - Ability to work effectively in a technology environment with accuracy and attention to detail. - Driven, self-motivated, and results-oriented. - Experience building and maintaining relationships to drive engagement and renewals. Our Commitment to Equity, Diversity, and Inclusion: Seequent is committed to inclusiveness, equity, and accessibility. We encourage individuals of all backgrounds and abilities to apply for roles, as we are dedicated to building a diverse team. Accommodations can be provided during the recruitment process to ensure a fair opportunity for all candidates. Benefits of being a Seequenteer and why you'll love being on our team: At Seequent, we are pioneers of positive change in how organizations work with the underground. We value collaboration, curiosity, change, and global impact. We foster authenticity and enthusiasm in our work environment. Additionally, we offer unique benefits tailored to each location where Seequent operates. If you are excited about joining Seequent, please apply now with a covering letter and CV. For more information about Seequent, visit Seequent.com.,