Job Summary: As a Research Specialist III, You will be responsible for researching and verifying data for ZoomInfo's industry-leading sales intelligence platform . You will report to the Team Lead, Research, based in Bangalore. You will be in charge of collecting, analyzing, and managing company firmographics and executive contact data, as well as ensuring its accuracy and completeness. What You'll Do: Data Research: Conduct thorough research to collect and validate company firmographic data, including details such as company size, industry classification, and location. Executive Contact Data: Gather and verify executive contact information, including names, titles, emails, and phone numbers, ensuring data accuracy Data Integrity: Maintain a high level of attention to detail to uphold data quality and consistency standards. Adhere to standards: Adhere to research protocols, privacy laws and maintain confidentiality to protect operations and ensure customer confidence Collaboration: Collaborate effectively with cross-functional teams to contribute to the improvement and growth of our sales intelligence database What You'll bring: Minimum 5 to 7 years of previous experience in a Data Research role Excellent understanding of company size, structure and location, classification of companies (industry, ownership type and business) and good understanding of corporate actions like mergers, acquisitions and parent-subsidiary relationships Ability to establish priorities and work independently with little supervision Experience working with spreadsheets, and the ability to analyze data tables and draw conclusions Attention to detail and numeracy abilities Maintain a high level of accuracy while balancing changes in workload

Job Description : ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, up-market customers as part of our Platinum Support motion. Shift details: Saturday - Wednesday; 5AM - 2PM IST or 1PM - 10PM IST; Candidate should be comfortable working EST/PST shifts based on business needs Work Mode : Hybrid - 3 days Work from Office (Monday - Wednesday) and 2 days Work from Home (Saturday - Sunday) What Youll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide priority support to Platinum Support customers for any support inquiries received during shift timing Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Work independently to escalate, resolve, and manage support inquiries effectively and with urgency Effectively triage and manage escalations to engineering teams for issues that cant be resolved by Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Work seamlessly with Technical Account Managers to ensure visibility to any support cases received from their accounts during shift timing, providing hand offs for any issues that require their continued support during standard business hours Other related duties as assigned What You Bring In: Bachelor’s degree preferred 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies Experience working with Enterprise customers, both global and US-based, and a deep understanding of the Enterprise customer persona Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Excels at case handling and prioritization; can manage and prioritize work, and problem solve with a high level of independence and minimal oversight Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Ability to empower end-users to support themselves using our online training resources Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues. About the role In this role, you will lead the end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. You'll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise. A key part of the role involves developing and documenting best practices for implementation and client engagement. Youll interact directly with clients through webinars and Q&A sessions, offering expert guidance and tailored solutions. Shift : 5 PM IST to 2 AM IST (OR) 7 PM IST to 4 AM IST What Youll Do Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives. Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action. Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality. Client Interaction: Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries. Mentorship: Mentor junior team members providing guidance and sharing expertise to foster their professional growth. Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration. Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction. Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency. What you Bring Experience: 5-7 years of technical troubleshooting, or customer onboarding in the SaaS industry. Technical Acumen: Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good Working knowledge with CRM products Certifications: Relevant certifications in CRM and Marketing Automation platforms are highly desirable. Problem-Solving Skills: Proven ability to troubleshoot and resolve complex technical issues independently. Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences. Client Engagement: Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies. Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills. Customizes advanced integration solutions and addresses a wide range of client-specific needs. Exercises significant judgment in decision-making processes, considering various factors and potential impacts Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes.

Role & responsibilities : Data Research: Conduct thorough research to collect and validate company firmographic data, including details such as company size, industry classification, and location. Executive Contact Data: Gather and verify executive contact information, including names, titles, emails, and phone numbers, ensuring data accuracy Data Integrity: Maintain a high level of attention to detail to uphold data quality and consistency standards. Adhere to standards: Adhere to research protocols, privacy laws and maintain confidentiality to protect operations and ensure customer confidence Collaboration: Collaborate effectively with cross-functional teams to contribute to the improvement and growth of our sales intelligence database. Preferred candidate profile : Fresher (2025 pass out) or 6 months or upto One Year in similar role Basic understanding of business organization structures, job titles, and roles of various executives. Familiarity with LinkedIn, company website and company reports Good understanding of company size, structure and location; classification of companies (industry, ownership type and business) and basic understanding of corporate actions like mergers, acquisitions and parent-subsidiary relationships Should have adequate Business Communication skills (written and oral Business English). Experience working with spreadsheets, and the ability to analyze data tables and draw conclusions Attention to detail and numeracy abilities