Technical Lead- SAM and HAM

As an experienced IT Asset Management (ITAM) professional with expertise in Flexera One and ServiceNow, you will be responsible for driving end-to-end software and hardware asset lifecycle, license compliance, and vendor management. Your key responsibilities will include: - Leading administration and configuration of Flexera One, SAM/HAM Pro modules to ensure end-to-end visibility, compliance, and lifecycle management of software and hardware assets. - Managing visibility of IT Inventory through Beacon server infrastructure and Flexera agents across multiple platforms like Windows, Unix, AIX, Solaris, and macOS platforms to ensure accurate inventory collection and health monitoring. - Driving software license reconciliation, entitlement tracking, and optimization using Flexera and ServiceNow platforms. - Ensuring data integrity across ITAM systems through audit log reviews, domain normalization, and integration of HR roster data. - Acting as SME for software licensing models including EULA, GNU, Freeware, Shareware, CAL, and subscription-based licensing. - Managing configuration items and ensuring accurate reporting through automated interfaces and data quality audits. - Supporting internal and external audits with structured documentation, compliance evidence, and risk mitigation strategies. - Overseeing change, incident, and problem management processes related to ITAM systems, ensuring timely resolution and root cause analysis. - Partnering with Enterprise Procurement and Finance to manage vendor contracts, renewals, and onboarding of new software providers. - Contributing around product, configuration, financial, and vendor management initiatives to align ITAM operations with enterprise governance goals. - Developing and maintaining dashboards, KPIs, and analytics in ServiceNow to monitor inventory health, compliance metrics, and usage trends. - Creating and maintaining SOPs, troubleshooting guides, and process documentation to mature ITAM governance and operational excellence. - Providing enriched reporting and strategic insights to business leaders for decision-making and technology chargeback planning. - Conducting onboarding, training, and knowledge transfer sessions for new hires and backfills to ensure continuity and capability uplift. About Our Company: Ameriprise India LLP has been providing client-based financial solutions for 125 years, helping clients plan and achieve their financial objectives. Headquartered in Minneapolis, Ameriprise is a U.S.-based financial planning company with a global presence, focusing on Asset Management and Advice, Retirement Planning, and Insurance Protection. Join our inclusive and collaborative culture that values your contributions and offers opportunities for growth and community impact. (Note: Full-Time position, Timings: 8:15a-4:45p, India Business Unit: AWMPO AWMP&S President's Office, Job Family Group: Technology),