1749 Process Documentation Jobs

As a GWS Supervisor - Operations & Analytics at McDonald's, you will play a crucial role in managing the Global Workforce Solutions (GWS) Team. Your primary responsibilities will revolve around developing and executing reporting dashboards, managing operational processes, and conducting internal audits for the contingent workforce program. You will need to be detail-oriented, adaptable to changing priorities, and driven to excel in a fast-paced environment. **Key Responsibilities:** - Develop, execute, and enhance reporting dashboards and data sets to track KPIs, SLAs, or support various audiences using tools like Power BI. - Define, streamline, and document internal GWS processes, creating user guides and training materials for external process steps. - Conduct internal audit activities, including VMS data validation, monthly access reviews, and consultant validation processes. - Act as an Audit liaison for additional audit requests related to the VMS. - Implement vendor QBR reporting process for approved vendor performance and quarterly/annual cost savings reporting. - Provide financial summaries, conduct year-end accrual accounting activities, and offer data reporting support for financial, operational, or ad hoc needs. **Qualifications:** - 4+ years of experience in internal Contingent Workforce Program or Managed Service Provider (MSP) environments. - Proficiency in data analysis and visualization tools like Excel, Power BI for dashboard creation and interpretation. - Strong process-oriented mindset with the ability to create and refine SOPs and user guides for process improvement. - Excellent communication and stakeholder management skills to understand business requirements for reporting. - Strong analytical and problem-solving abilities. - Team player with a positive and flexible attitude to work collaboratively and prioritize tasks effectively.,

As a Technical Writer, you will be responsible for creating clear, concise, and structured documentation such as SOPs, manuals, and process guides. You will collaborate closely with subject matter experts and cross-functional teams to gather information and ensure accurate and up-to-date documentation that supports internal processes and compliance. **Key Responsibilities:** - Create, format, and maintain SOPs, process documents, and internal manuals. - Collaborate with SMEs to gather and structure technical or process information. - Edit and proofread documents for grammar, clarity, and consistency. - Ensure documents follow organizational templates and standards. - Maintain document version control and proper record-keeping. - Prepare presentation decks and reports as needed. - Support audits and compliance checks by maintaining accurate documentation. **Qualifications Required:** - Bachelor's degree in English, Technical Writing, Communications, or a related field. - 2 years of experience in technical writing or process documentation. - Proficiency in MS Word, Excel, and PowerPoint. - Strong attention to detail and ability to follow structured documentation practices. - Excellent written communication and editing skills. - Ability to collaborate effectively with cross-functional teams. This role offers you hands-on experience in drafting SOPs, user guides, and internal documentation. You will have exposure to process documentation, compliance requirements, and knowledge management. Additionally, you will have the opportunity to collaborate with cross-functional teams such as Operations, IT, HR, and QA, while working under the guidance of experienced professionals in documentation and quality standards. You will also gain expertise in formatting and document control using MS Office tools. Please note that the job type for this position is Full-time.,

Role & responsibilities Responsibility of Upstream activities in bulk manufacturing facility. To ensure that upstream batches are carried out as per manufacturing instructions following relevant Process Development description document, MFR, SOPs, BMRs, Protocols etc. and to ensure appropriate documentation in order to maintain cGMP compliance. ESSENTIAL JOB FUNCTIONS: (Details of key job functions) 1. Preparation of process documents (PCS, MFR, BMR), SOPs, protocols, related documents for upstream activity. 2. Hands on experience in operations of seed and production fermenters, continuous centrifuge, homogenizer and continuous involvement and support for commercial batches etc., 3. Involving and supporting in Sun Pharma CQA audits, internal audits ,local DGCI audits CDSCO and any other third party/national &international regulatory agencies. 4. Review of batch manufacturing records and related documents in upstream. 5. To understand and follow the safety practices and usage of PPEs in Bulk Manufacturing facility and during process. 6. Execution of Scale up of Development batches, commercial batches and other assigned tasks in Bulk manufacturing facility as per the assigned shift schedule (A,B,C Shift) hours. 7. Ensure Facility monitoring, readiness & maintenance of BM facility. 8. Coordination with engineering department on tracking and completion of preventive maintenance and calibration of Upstream process Equipment and instruments. 9. Following good documentation practices such as online documentation like BMR, equipment log, record sheets, etc. in upstream process. 10. Following up with Vendors on equipment and instrument related to upstream process. 11. Support for creation of Process Order/material reservation related to SAP transactions and handling of QMS elements activities. 12. Support and fulfill for any additional job work activities /other job responsibilities/tasks assigning by reporting manager. Preferred candidate profile Candidates with core Hands on working experience in Biotech Pharma Companies

Role Overview: As a member of the Controllership SSC team, you will work in a fast-paced and non-traditional environment, building relationships within the accounting team and the larger organization. Your role as a Senior Accountant will involve various general ledger-related activities focused on revenue accounting, applying US GAAP, handling accounting transactions, participating in monthly and quarterly close processes, and conducting balance sheet account reconciliations. Additionally, you will be involved in the 10-Q and 10-K processes, SOX compliance, and interactions with external auditors. Your problem-solving skills, strong communication abilities, and passion for process improvement will be essential to support the team's success. This position is based in Hyderabad and reports to the Worldwide Controller Organization. Key Responsibilities: - Execute monthly accounting close activities including journal entries, account reconciliations, analytics, and reporting for controllership processes - Prepare accounting entries for various financial activities such as reserves, non-standard entries, Accounts Receivable, and Liabilities - Conduct monthly/quarterly financial statement flux variance analysis for management reporting - Support the 10-Q and 10-K reporting process by preparing supporting schedules - Collaborate with business partners to provide financial insights and relevant reporting - Assist in preparing SOX documentation and executing SOX controls - Coordinate quarterly reviews, annual audits, and SOX testing with internal and external auditors - Work with Regional and International accounting teams to ensure alignment and drive process improvements - Quickly understand and work on new processes identified - Independently work with process owners to ensure timely task completion and communication of any changes - Create and maintain process documentation - Handle ad-hoc projects and deliverables as required Qualifications Required: - 7+ years of relevant experience in Accounting with a focus on analyzing information, attention to detail, meeting deadlines, thoroughness in deliverables, teamwork, and confidentiality - Experience in SOX control documentation and execution - Detail-oriented with the ability to multitask and work independently - Understanding of ERP systems and willingness to learn quickly; knowledge of tools like Workday Financials, Blackline, eGRC360, Tableau, Hyperion, Microsoft Excel, and Slack is desirable - Strong organizational, verbal, and written communication skills - Passion for process improvement and automation - Willingness to work in a challenging environment - Ability to respond promptly to various requests - Self-starter with the ability to self-motivate, adapt to change, and thrive in a fast-paced setting,

Role Overview: As a Manager, Detection and Response at Synchrony, you will be a part of the Synchrony Joint Security Operations Center (JSOC) and will play a crucial role in cyber detection of information security alerts and assisting in the investigation and reporting of major information security incidents across all business units. Your responsibilities will include operating the detection and response program, handling escalated incidents, and ensuring the security of both traditional on-premise and cloud management plane. You will be expected to have a strong understanding of communication technologies, emerging cloud security practices, and building relationships within the organization. Key Responsibilities: - Respond to security incidents by mitigating and containing impacts, coordinating remediation efforts, and providing recommendations for improvements to senior management. - Utilize security technologies such as Security Incident and Event Management (SIEM), Security Orchestration Automation and Response (SOAR), Endpoint Detection and Response (EDR), and other tools to proactively detect security threats. - Collaborate with the Cyber Intelligence team to develop threat detection logic and enhance Detection and Incident Response processes. - Document findings, create detailed reports, enumerate risks, and prioritize mitigation efforts based on business priorities. - Act as a subject matter expert on incident response tasks and coordinate IT resources effectively. - Identify and recommend process improvements to enhance overall security posture. Qualifications Required: - Bachelor's degree in Computer Science or related discipline with a minimum of 4 years of work experience in information security or related technology, or a High School Diploma/GED with equivalent work experience. - Minimum 2 years of experience in cyber security, incident response, or security operations related to detection, analysis, containment, eradication, and recovery from cyber security incidents. - Strong verbal and written communication skills. - Ability to perform logical problem-solving. - Experience working in high-performing teams and understanding teamwork dynamics in a SOC environment. - Industry certifications such as CISSP, GCIH, AWS Certified Cloud Practitioner, AWS Certified Security Specialty, and other cybersecurity certifications are a plus. Company Details: Synchrony (NYSE: SYF) is a premier consumer financial services company with a focus on delivering digitally enabled product suites across various industries. Recognized for its employee-friendly policies and career advancement opportunities, Synchrony offers flexibility, choice, and best-in-class employee benefits to promote work-life integration and overall well-being. Grade/Level: 09 Work Timings: Rotational shifts,

Key Responsibilities: Develop a good understanding of real estate private equity funds operations, quarterly reporting deliverables, inancial systems/applications and the reporting source data. Prepare and review customized Investor reporting templates for all Real Estate funds, ensuring accuracy and Prepare Quarterly Investor Reports and Performance Summaries. Provide Audit confirmation to auditors and handling auditor inquiries Perform Management Fee calculations/ Investor memo. Create and review Salesforce tickets for tracking investor requests. Perform IRR and Time Weighted Return and Leverage Ratio calculation for Real Estate funds. Handling LP Mailbox and investor queries on daily basis Onboarding Investors to a fund or Investment platform and manage/update salesforce for onboarding Handing ad-hoc requests. Participate in the process documentation efforts and creation of SOPs. Responsible for the training of new and current Investor Reporting Specialists. Desired Candidate Profile: MBA/Postgraduate with good knowledge in Finance and Reporting. Candidates must have 3-4 years of relevant experience in financial reporting, performance reporting. Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) The ability to effectively work as an individual contributor and possess strong analytical, problem solving, ritical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients facilities globally and hence possessing excellent A desire to work in an international team environment, often under pressure and with multiple stakeholders Ability to manage multiple tasks and shift priorities as appropriate to meet reporting deadlines and maintain eporting accuracy and analysis abilities with strong attention to detail. Self-motivated with strong attention to detail and excellent organization skills Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think trategically. Strong organizational and time management skills necessary.

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for: Working on allocated KYC cases by Production delivery with accuracy Timely Decisioning of KYC Renewals/Address Change and manage the Ageing Inventory Diligent decisioning to ensure corrective actioning ensuring no customer Impact Driving Process Initiatives and Improvement Ideas within process Role Accountability Review and decision the allocated cases for KYC processes (emails/physical documents/internal deduplication /CKYC downloads) as per the pre-defined policy/ guidelines & SOPs Ensure adherence to the regulations/policy defined for KYC documents ( Officially valid documents -OVDs) Resolve customer queries on KYC for incoming emails /Invalid or negative document cases Review address changes into major /minor as per policy process defined Ensure accurate updation of the decisioning files/system for the final decisions on the cases Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same Ensure prioritization and closure of urgent customer/internal stakeholders emails Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCAs Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes Ensure near zero complaints from customers by ensuring accurate decisioning Cater to exceptional requests, escalation, queries and activities as required by the business Handle customer queries and provide appropriate resolution within TAT Ensure regular COE audits, discuss findings & implement corrective measures Perform process documentation and compliance adherence Measures of Success Accuracy % Process TAT (Data management TAT etc.) No. of process automation/improvement opportunity identified Process Adherence as per MOU Technical Skills / Experience / Certifications Excellent working knowledge on Excel/PowerPoint Understanding of KYC regulatory compliance framework Competencies critical to the role Process Orientation Detail Orientation Analytical Ability Verbal and written communication Qualification Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for accurately performing manual credit decisioning of assigned applications within TAT and as per Credit and compliance guidelines. Role Accountability Adhere to Credit Guidelines while processing applications Maintain decisioning accuracy levels as per agreed SLA to maintain portfolio quality Perform decisioning of applications within defined TAT Ensure timely rectification of errors highlighted by monitoring team Perform process documentation and compliance adherence Measures of Success Decisioning Accuracy % Daily Productivity targets (Throughput, TAT) Process adherence as per MOU Technical Skills / Experience / Certifications Understanding of credit policy framework Competencies critical to the role Detail Orientation Process Orientation Verbal and written communication Analytical Ability Qualification Graduate in any discipline Preferred Industry BFSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for accurately performing manual credit decisioning of assigned applications within TAT and as per Credit and compliance guidelines. Role Accountability Adhere to Credit Guidelines while processing applications Maintain decisioning accuracy levels as per agreed SLA to maintain portfolio quality Perform decisioning of applications within defined TAT Ensure timely rectification of errors highlighted by monitoring team Perform process documentation and compliance adherence Measures of Success Decisioning Accuracy % Daily Productivity targets (Throughput, TAT) Process adherence as per MOU Technical Skills / Experience / Certifications Understanding of credit policy framework Competencies critical to the role Detail Orientation Process Orientation Verbal and written communication Analytical Ability Qualification Graduate in any discipline Preferred Industry BFSI

JCI is looking for a high-energy and experienced individual for Order to Cash Team Senior Executive for UK&I, Building Solutions business We are looking for someone with deep understanding of order to cash billing process including different invoice types (Manual, schedule, automated, call out) Role of a Billing Analyst is expected to work on strict deadlines as an individual while being a good team player Validate the Purchase Order (PO) requests from to bill the order End to End knowledge of OTC Billing Expertise, Credit/Rebill and Dispute Management Creation of Invoices with Accuracy along with timely delivery Basic Understanding of commercial terms of Customer Agreements like SOW, MSA Creating and Maintaining Process documents for Billing Process, adherence to SOX & Internal Controls Managing any issue that potentially impacts revenues and costs, from identification through to RCA and resolution Acting as a Billing Expert on projects / initiatives that could impact the end-to-end billing and dispute process Investigate and recommend solutions to revenue and billing under-performance and improvement opportunities as per the contractual and legal aspects associated with relevant customer contracts Ensuring that performance of Billing against contractual obligations is properly planned, tracked, and monitored, raise questions where this is not the case, and ensure plans are put in place to fix issues Developing an understanding of internal and external customer needs and ensure all activities and excellent delivery of customer satisfaction Month End Closing activities within given timelines Contribute ideas and actions towards the continuous improvement of processes within area of influence Adherence to JCI Policies & Procedures, which includes SOX Compliance Ensure a positive, open, and flexible work environment is maintained What we look for? Bachelor s/Master s degree in accounting, business or finance required, other disciplines considered with relevant experience 5-8 years of work experience in OTC domain Sound understanding of data collection, processing and billing processes and technology Customer Portal Invoicing experience required i. e. , Ariba, Coupa, Concerto, Lens Customer centric approach Strong analytical and data management skills Strong Business Process documentation skills Working in UK working hours is a mandatory requirement Desired work experience in CBS, SAI, JDE, GetPaid Intermediated skills in Microsoft Word, Excel, PowerPoint and Outlook Excellent English Communication Skills (Written and Verbal) Please read following eligibility conditions Have been in your position for not less than 18 months. FY24 Performance should be minimum Consistently Meets Expectations or higher Employees on active warning letters and in PIP for last 6 months are not eligible to apply Employees with required education/qualification background can only apply which meets the Upon selection in one IJP, employee will not be considered for another role and application will cease to exist Applicants undergoing company sponsored certification program are not eligible to apply Fresh graduates/postgraduates during their training period are not allowed to apply.

Job Summary This position provides specialized and organizational support services to assist the UPS management team. He/She prepares reports to include data manipulation, data validation, data formatting, and trend analysis.This position performs a variety of administrative tasks, including reporting, coordinating event management documentation, providing internal customer support on events and the sales recognition program. He/She provides support in multiple systems processing daily, weekly, and monthly departmental reports and presentations. This position demonstrates organizational skills to manage office space and time, while collaborating with colleagues in a fast-paced environment. Responsibilities Retrieves and consolidates data from multiple external and internal sources. Prepares reports to include data manipulation, data validation, and data formatting. Manages communication between department and UPS senior management. Manages addition of local ticket inventory in a database. Administers and distributes local event ticket inventory. Communicates local event details to sales host. Facilitates preparation of customer profile data and coordinates data follow-up. Maintains and updates process documentation. Qualifications Effective oral and written communication skills Proficient in Microsoft Suite to include Word, Excel, PowerPoint, and Access Experience creating and generating reports to include data manipulation, data validation, data formatting, and trend analysis Advanced MS Excel skills - Preferred Bachelor's Degree or international equivalent - Preferred

About The Role Skill required: Procurement Operations - Procurement Management Designation: Delivery Operations Team Lead Qualifications: BCom Years of Experience: 7 to 11 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of:the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Airline industriesCan develop and maintain comprehensive reports on procurement activities like cycle time, SLAs, KPIs and can identify trends and insights from the procurement data to drive outcomesAbility to work independently, manage multiple priorities, and delegate tasks effectively.Excellent communication, interpersonal, and leadership skills.Ensure updated process documentation, including flowcharts and standard operating procedures (SOPs), ensuring alignment with client requirements.Strong Analytical skills and Aptitude What are we looking for? Oversee the entire Req to PO process for clients, including requisition review, approval workflows, and timely PO creation.Manage spot buy opportunities for clients, identifying cost-effective solutions while ensuring adherence to budget constraints and compliance.Manage post-PO activities for clients, including order tracking, shipment monitoring, and expediting where necessary.Lead the invoice exception process for clients, identifying and resolving discrepancies efficiently to ensure timely payments.Develop and implement strategies to optimize the procure-to-pay process for clients, ensuring adherence to service level agreements (SLAs).Managing and driving overall quality of the process as per defined SLAs/KPIsEnsure SLAs and KPIs are met, must have good understanding of the procurement SLAs and KPIsIn-depth understanding of the entire procure-to-pay process, including Req to PO, spot buys, post-PO activities, and invoice exceptions.Experience in procurement or a related field, with proven experience in managing a team of 15-20 peopleBuild and maintain strong working relationships with clients, acting as a single point of contact and proactively addressing their needsVery Strong Excel, Powerpoint Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

Finance Management : Candidate should be responsible for below role and activities. Budget (approx.. $120 Million) planning (Mid, Quarter and Year close) , preparation, forecasting, baseline analysis/review. Budget Tracking (actuals Vs Spent). Flagging risks (tracking actuals to budget) overrun/underrun analysis. Dealt with Invoice categories like., T&M, Fixed Billing, etc., Books of closures. Deep knowledge with Accrual process end to end. Capitalization (Depreciation) of assets in Finance Management. Reconciliation statement. Assist with Business planning activities which include., Assist to manage project to BAU recoveries. Assist with Business efficiency targets and documentation process and necessary internal attestation. Assist with cost (cross border recharge and other recharges) (MAN days and vendor recharges). Timesheet logging tracking. Tracking actuals at invoice level (Map ledger impact to invoices for all markets), tagging them to respective Purchase Orders and Contract workspace IDs that must be maintained at any point in time (Crucial). The role will play a key part in Networks (NSA) managing their run rate effectively and not underrunning/overrunning. They should also have a good knowledge on commercials and contracts (contract terms) for networks space that will have a significant overlay into this role (although this vertical will sit separately). Analysis and reporting of cost optimization driven out of contract negotiations. Skill Set requirement: A resource who has experience in dealing with Finance and Invoicing space in a telecommunication world would be an added advantage. High level Telecommunication and Networking knowhow is a mandate. A resource who can understand network topology combined with finance skills is what is preferred.

Job Title Project Management Officer - Project FORCE Job Description About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, were breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way. More about the role This is an exciting job opportunity for you to light the way as a Project Management Officer - Program FORCE in Bangalore with Signify. We are seeking an experienced Project Management Officer for Program Force to join our team. This critical role centers on effective global stakeholder management and the comprehensive oversight of resource management, actual and planned time writing, cost reporting, capitalization, and rigorous process documentation. The successful candidate will play a pivotal role in ensuring transparency, accuracy, and efficiency in the management of people, costs, and processes across all streams of the program, with a particular focus on internal and external stakeholders, financial tracking, and audit readiness. Global Stakeholder & Resource Management Engage and collaborate with global stakeholders to ensure alignment and clarity in all aspects of resource management and financial administration. Record all onboarded personnel (dedicated and non-dedicated) in the Force Program, ensuring proper approval and accurate timing of entries. Actual Time Writing & Cost Management Design, implement, and maintain monthly templates per workstream for hour registration for both internal (including PMO) and external personnel (including SI). Maintain and update hourly tariffs for each person involved in the program. Create and manage a comprehensive master file for time writing and cost, enabling trend analysis and comparison of allocated costs per workstream. Conduct weekly checks for completeness and sanity of time writing entries, coordinating review and sign-off with Stream Leads. Execute accurate cost allocations between Business and Project Force, including the management of cross charges. Download and process Concur reports for Project Force travel expenditure. Oversee purchase order (PO) management, accruals, and invoice booking for the project. Calculate and report on double cost components for dedicated resources, accounting for both time writing and salary costs. Prepare and deliver actual cost reports (one-pager/slider) for PMT/SteerCo review. Planned Time Writing & Cost Forecasting Coordinate with track leads (business and digital) to plan resources 12 months in advance, ensuring proactive and strategic workforce planning. Coordinate accurate forecasting activities in line with stream budgets and changing program dynamics. Work closely with stream leads to repurpose or reshuffle budget and forecast allocations as needed. Capitalization Management Monitor and report on capitalization of purchase orders and ensure compliance with internal policies and external regulations. Set up and oversee capitalization processes for System Integrators (SI), including Capgemini. Monitor and report on capitalization related to time writing for internal digital, business, and external contributors. Consolidate files related to capitalization for reporting and audit purposes. Maintain a comprehensive repository to support external audits. Process Documentation & Audit Readiness Establish, maintain, and continuously improve process documentation, acting as the first point of contact for related queries. Support and, when required, host workshops with stakeholders to ensure robust program (financial) administration and knowledge sharing. Maintain and organize a documents repository to facilitate (external) audit requirements. Qualifications & Competences CA Inter / MBA with 5-8 years of experience. Experience with time writing, cost allocation, and reporting tools. Familiarity with capitalization processes and audit preparation. Exceptional stakeholder management and communication skills. Proficiency in data consolidation, reporting, and trend analysis. Self starter, pro active with a creative and problem solving mindset. Everything we ll do for you You can grow a lasting career here. We ll encourage you, support you, and challenge you. We ll help you learn and progress in a way that s right for you, with coaching and mentoring along the way. We ll listen to you too, because we see and value every one of our 30,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light the way.

Job Title Project Management Officer - Project FORCE Job Description About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, were breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way. More about the role This is an exciting job opportunity for you to light the way as a Project Management Officer - Program FORCE in Bangalore with Signify. We are seeking an experienced Project Management Officer for Program Force to join our team. This critical role centers on effective global stakeholder management and the comprehensive oversight of resource management, actual and planned time writing, cost reporting, capitalization, and rigorous process documentation. The successful candidate will play a pivotal role in ensuring transparency, accuracy, and efficiency in the management of people, costs, and processes across all streams of the program, with a particular focus on internal and external stakeholders, financial tracking, and audit readiness. Global Stakeholder & Resource Management Engage and collaborate with global stakeholders to ensure alignment and clarity in all aspects of resource management and financial administration. Record all onboarded personnel (dedicated and non-dedicated) in the Force Program, ensuring proper approval and accurate timing of entries. Actual Time Writing & Cost Management Design, implement, and maintain monthly templates per workstream for hour registration for both internal (including PMO) and external personnel (including SI). Maintain and update hourly tariffs for each person involved in the program. Create and manage a comprehensive master file for time writing and cost, enabling trend analysis and comparison of allocated costs per workstream. Conduct weekly checks for completeness and sanity of time writing entries, coordinating review and sign-off with Stream Leads. Execute accurate cost allocations between Business and Project Force, including the management of cross charges. Download and process Concur reports for Project Force travel expenditure. Oversee purchase order (PO) management, accruals, and invoice booking for the project. Calculate and report on double cost components for dedicated resources, accounting for both time writing and salary costs. Prepare and deliver actual cost reports (one-pager/slider) for PMT/SteerCo review. Planned Time Writing & Cost Forecasting Coordinate with track leads (business and digital) to plan resources 12 months in advance, ensuring proactive and strategic workforce planning. Coordinate accurate forecasting activities in line with stream budgets and changing program dynamics. Work closely with stream leads to repurpose or reshuffle budget and forecast allocations as needed. Capitalization Management Monitor and report on capitalization of purchase orders and ensure compliance with internal policies and external regulations. Set up and oversee capitalization processes for System Integrators (SI), including Capgemini. Monitor and report on capitalization related to time writing for internal digital, business, and external contributors. Consolidate files related to capitalization for reporting and audit purposes. Maintain a comprehensive repository to support external audits. Process Documentation & Audit Readiness Establish, maintain, and continuously improve process documentation, acting as the first point of contact for related queries. Support and, when required, host workshops with stakeholders to ensure robust program (financial) administration and knowledge sharing. Maintain and organize a documents repository to facilitate (external) audit requirements. Qualifications & Competences CA Inter / MBA with 5-8 years of experience. Experience with time writing, cost allocation, and reporting tools. Familiarity with capitalization processes and audit preparation. Exceptional stakeholder management and communication skills. Proficiency in data consolidation, reporting, and trend analysis. Self starter, pro active with a creative and problem solving mindset. Everything we ll do for you You can grow a lasting career here. We ll encourage you, support you, and challenge you. We ll help you learn and progress in a way that s right for you, with coaching and mentoring along the way. We ll listen to you too, because we see and value every one of our 30,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light the way.

Job Title Project Management Officer - Project FORCE Job Description About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, were breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way. More about the role This is an exciting job opportunity for you to light the way as a Project Management Officer - Program FORCE in Bangalore with Signify. We are seeking an experienced Project Management Officer for Program Force to join our team. This critical role centers on effective global stakeholder management and the comprehensive oversight of resource management, actual and planned time writing, cost reporting, capitalization, and rigorous process documentation. The successful candidate will play a pivotal role in ensuring transparency, accuracy, and efficiency in the management of people, costs, and processes across all streams of the program, with a particular focus on internal and external stakeholders, financial tracking, and audit readiness. Global Stakeholder & Resource Management Engage and collaborate with global stakeholders to ensure alignment and clarity in all aspects of resource management and financial administration. Record all onboarded personnel (dedicated and non-dedicated) in the Force Program, ensuring proper approval and accurate timing of entries. Actual Time Writing & Cost Management Design, implement, and maintain monthly templates per workstream for hour registration for both internal (including PMO) and external personnel (including SI). Maintain and update hourly tariffs for each person involved in the program. Create and manage a comprehensive master file for time writing and cost, enabling trend analysis and comparison of allocated costs per workstream. Conduct weekly checks for completeness and sanity of time writing entries, coordinating review and sign-off with Stream Leads. Execute accurate cost allocations between Business and Project Force, including the management of cross charges. Download and process Concur reports for Project Force travel expenditure. Oversee purchase order (PO) management, accruals, and invoice booking for the project. Calculate and report on double cost components for dedicated resources, accounting for both time writing and salary costs. Prepare and deliver actual cost reports (one-pager/slider) for PMT/SteerCo review. Planned Time Writing & Cost Forecasting Coordinate with track leads (business and digital) to plan resources 12 months in advance, ensuring proactive and strategic workforce planning. Coordinate accurate forecasting activities in line with stream budgets and changing program dynamics. Work closely with stream leads to repurpose or reshuffle budget and forecast allocations as needed. Capitalization Management Monitor and report on capitalization of purchase orders and ensure compliance with internal policies and external regulations. Set up and oversee capitalization processes for System Integrators (SI), including Capgemini. Monitor and report on capitalization related to time writing for internal digital, business, and external contributors. Consolidate files related to capitalization for reporting and audit purposes. Maintain a comprehensive repository to support external audits. Process Documentation & Audit Readiness Establish, maintain, and continuously improve process documentation, acting as the first point of contact for related queries. Support and, when required, host workshops with stakeholders to ensure robust program (financial) administration and knowledge sharing. Maintain and organize a documents repository to facilitate (external) audit requirements. Qualifications & Competences CA Inter / MBA with 5-8 years of experience. Experience with time writing, cost allocation, and reporting tools. Familiarity with capitalization processes and audit preparation. Exceptional stakeholder management and communication skills. Proficiency in data consolidation, reporting, and trend analysis. Self starter, pro active with a creative and problem solving mindset. Everything we ll do for you You can grow a lasting career here. We ll encourage you, support you, and challenge you. We ll help you learn and progress in a way that s right for you, with coaching and mentoring along the way. We ll listen to you too, because we see and value every one of our 30,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light the way.

Job Title Project Management Officer - Project FORCE Job Description About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, were breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way. More about the role This is an exciting job opportunity for you to light the way as a Project Management Officer - Program FORCE in Bangalore with Signify. We are seeking an experienced Project Management Officer for Program Force to join our team. This critical role centers on effective global stakeholder management and the comprehensive oversight of resource management, actual and planned time writing, cost reporting, capitalization, and rigorous process documentation. The successful candidate will play a pivotal role in ensuring transparency, accuracy, and efficiency in the management of people, costs, and processes across all streams of the program, with a particular focus on internal and external stakeholders, financial tracking, and audit readiness. Global Stakeholder & Resource Management Engage and collaborate with global stakeholders to ensure alignment and clarity in all aspects of resource management and financial administration. Record all onboarded personnel (dedicated and non-dedicated) in the Force Program, ensuring proper approval and accurate timing of entries. Actual Time Writing & Cost Management Design, implement, and maintain monthly templates per workstream for hour registration for both internal (including PMO) and external personnel (including SI). Maintain and update hourly tariffs for each person involved in the program. Create and manage a comprehensive master file for time writing and cost, enabling trend analysis and comparison of allocated costs per workstream. Conduct weekly checks for completeness and sanity of time writing entries, coordinating review and sign-off with Stream Leads. Execute accurate cost allocations between Business and Project Force, including the management of cross charges. Download and process Concur reports for Project Force travel expenditure. Oversee purchase order (PO) management, accruals, and invoice booking for the project. Calculate and report on double cost components for dedicated resources, accounting for both time writing and salary costs. Prepare and deliver actual cost reports (one-pager/slider) for PMT/SteerCo review. Planned Time Writing & Cost Forecasting Coordinate with track leads (business and digital) to plan resources 12 months in advance, ensuring proactive and strategic workforce planning. Coordinate accurate forecasting activities in line with stream budgets and changing program dynamics. Work closely with stream leads to repurpose or reshuffle budget and forecast allocations as needed. Capitalization Management Monitor and report on capitalization of purchase orders and ensure compliance with internal policies and external regulations. Set up and oversee capitalization processes for System Integrators (SI), including Capgemini. Monitor and report on capitalization related to time writing for internal digital, business, and external contributors. Consolidate files related to capitalization for reporting and audit purposes. Maintain a comprehensive repository to support external audits. Process Documentation & Audit Readiness Establish, maintain, and continuously improve process documentation, acting as the first point of contact for related queries. Support and, when required, host workshops with stakeholders to ensure robust program (financial) administration and knowledge sharing. Maintain and organize a documents repository to facilitate (external) audit requirements. Qualifications & Competences CA Inter / MBA with 5-8 years of experience. Experience with time writing, cost allocation, and reporting tools. Familiarity with capitalization processes and audit preparation. Exceptional stakeholder management and communication skills. Proficiency in data consolidation, reporting, and trend analysis. Self starter, pro active with a creative and problem solving mindset. Everything we ll do for you You can grow a lasting career here. We ll encourage you, support you, and challenge you. We ll help you learn and progress in a way that s right for you, with coaching and mentoring along the way. We ll listen to you too, because we see and value every one of our 30,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light the way.

SUMMARY Role: Business analyst Location: Bangalore Key Requirements: Experience: 5+ years in analytics and systems development. Technical Skills: High proficiency in Excel , SQL , and Database Management . Analytical Skills: Strong ability to analyze data and draw insights. Documentation & Reporting: Experience in generating process documentation and reports. Communication Skills: Ability to communicate effectively and translate data into actionable insights. Logical Thinking: Candidate should have a strong logical mindset. Business Analysis (BA) Experience: Must have experience in Business Analysis and connecting with stakeholders. Work Breakdown Structure (WBS) Experience: Knowledge of WBS and ability to update Jira with WBS. Project Management: Should be able to create and implement detailed management plans for each project with clear communication. Leadership: Must be able to drive calls and meetings to ensure project success. No Certifications Required: No formal certifications needed. Quality Assurance: Experience in performing and communicating thorough quality checks at all stages of development.

Job Description At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Functional Description: Our Colleague Experience Group (CEG) is the heartbeat of our collaborative, caring and customer-based workplace culture. Inside CEG, The Colleague Services (CS) organization ensures our colleagues have the best services, capabilities, knowledge, and support that the industry has to offer, enabling them in turn to do their best work for our customers. Specifically, the CS organization manages the ecosystem of CEG platforms, applications, third party partners, colleague insights and reporting, and colleague-related risk, compliance, and governance. It's an organizational imperative that we give our colleagues the same flawless experience inside the company that they give externally to our customers. To strengthen this ecosystem, we are seeking a Senior Associate Product Manager who will champion product management best practices and Agile principles to deliver exceptional colleague experiences. This role is ideal for a tenacious, adaptable, and optimistic product leader who thrives on building solutions that remove friction and empower colleagues. What You'll Do: As Senior Associate in the Colleague Product team, you will: Support product manager in delivering and enhancing Oracle Career and Performance, Learning, and Recruiting systems. Collaborate with Scrum Masters, Product Owners, and Project Managers to ensure project data is accurate and up to date. Assist in defining business requirem ents, writing user stories, and refining the product backlog. Perform data and process analysis to identify trends, opportunities, and areas for improvement. Support Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) to drive iterative product delivery. Help prepare roadmaps, metrics, and product documentation to communicate progress and results. Partner with cross-functional teams to ensure products meet colleague needs and deliver measurable impact. Who You Are: Analytical and detail-oriented, able to break down complex challenges into actionable insights. Familiar with Agile tools and methods and comfortable working in iterative, fast-paced environments. A strong communicator who can gather input from stakeholders, document requirements, and support alignment across teams. Curious and eager to learn about product management, colleague experience, and enterprise platforms. Collaborative by nature, with the ability to build relationships and work effectively in cross-functional teams. Critical factors to success: Oracle HCM experience. Strong analytical skills with experience in requirements gathering, testing, or process documentation. Enthusiasm for exceptional products and services, with empathy for colleagues as end-users. Excellent organizational and communication skills across distributed and global teams. Preferred: Exposure to product management, product ownership, or business analysis in a technology or HR systems context. Preferred: Experience in Career and Performance systems. Preferred: Knowledge inRally to manage Agile team boards, backlogs, sprints, and user stories. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Key Responsibilities Contribution to the SQA function and infrastructure for the Digital Lithography group Develop and conduct tests in the lab to validate functionality of various software features and printed circuit boards Review SW requirements, functional Specifications and develop detailed, comprehensive test plans and test cases. Facilitate reviews of test Plans and test execution results Develop and apply testing processes for new and existing functionality to meet release quality. Integration of software tests into the Automation test framework and documentation of the system/board test procedures Analysis of quality results and directions for process and product improvement Education BE in CS, EE & Electronics related fields. 4 - 6 years experience in hands-on SQA development 2+ years experience with system level and/or hardware board test Qualifications Proven work experience in software quality assurance Experience with Linux based embedded systems is required Experience in developing tests and test automation tools in Python, TCL and shell Some experience in automation framework development is desirable Experience with DevOps Experience using software tools and scripts to test hardware boards and systems Familiarity with digital circuits and communication protocols like I2C and SPI Experience in manufacturing automation and machine control industry is desirable Excellent communication and process documentation skills for developing test methodologies while working with software and hardware developers Functional Knowledge Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities Business Expertise Understands key business drivers; uses this understanding to accomplish own work Leadership No supervisory responsibilities but provides informal guidance to new team members Problem Solving Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents Impact Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills Explains complex information to others in straightforward situations We are seeking a Software SQA/System Test Engineer to join our growing team and participate in the development of a state-of-the-art digital lithography tool. The successful candidate will help drive our software and system quality by working with both the software and hardware teams on the development of Test Plans, tests and methodologies for finding problems before they surface. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes

Job Title AS/400 (iSeries/IBM i) System Administrator Proposed Grade Band B2 Demand Role System Administrator L2 Location Pune, Bangalore, Chennai, Coimbatore - India Rate up to 150K Educational Qualifications Bachelor's or equivalent technical education Language English Certifications IBM Certified System Administrator / Technical Expert, Solution Expert or Specialist Experience Level 4 - 6 years of experience in AS/400 System Administration and Operation support. AS/400 (iSeries/IBM i) Sr. System Administrator (L2 The AS/400 System Administrator responsible for delivery of AS/400 (IBM i) IT Infrastructure elements both on premise and on cloud hosted environments. Migration and implementation expertise of On-premises would be a key advantage and differentiator. Responsibilities include : Understand the clients overall IT architecture and AS/400 environment. Working in Account Delivery, he would be a part of the Technical Transition of IBMi specific from the incumbent SME. Candidate should be capable of solving complex technical problems, communicating technical concepts to clients and peers with mixed levels of technical abilities, and making sound technical and architectural decisions independently. Where required, he would work with the Team Lead to design and implementation of migrations be it newer hardware on premise hosting or to the public cloud. Besides supporting BAU/Day to day operations, candidate will be responsible and accountable for handling and resolving P1/P2 incidents till closure & RCA thereafter. Provide Technical Support for Business System Architecture Planning & Design Owning and managing system security at IBMi level. Debug minor OS, DB2 and other ISV product problems and apply fixes if necessary. Work with IBM/ISVs for technical support if necessary. IBM and other ISV software installation and maintenance Manage and secure network connectivity and communications related to the IBMi platform. Establish and adhere to IT industry best practices and standards for clients Power Systems for IBMi (AS/400). Consult with end users, leadership, vendors, and technicians to assess IBMi system requirements. Should be capable of working with a team in carrying out core activities such as system build and implementations, migrations, OS upgrades, DR exercises and handling P1 incidents. The role requires provision of out of hours support for the implementation of hardware/software changes and support for other projects requiring IBMi infrastructure expertise as well as being part of an on-call rota. Should be ready and available to work on various time zones depending on client needs. Skill and Experience (Essential) Engineering Degree with 4-6 years of experience in IT AS/400 System Administration support in a high demand-based, service-oriented environment. Sound hands on experience in working on AS/400 environments as a System Administrator with experience in LPAR administrator, System Capacity & Performance tuning, OS & other third-party Software installation, upgrade, and maintenance. Experience working in international business environments with complex AS/400 environments either on-site or in the cloud Experience in architecting Hardware system & OS upgrades is key. Hands on experience in Monitoring Tool: Icinga; HA: PowerHA and BRMS software. Familiarity with third party monitoring software will be an added advantage. Knowledge of performing Performance Tuning of the AS/400 environment. Experience in installation, configuration and maintenance of AS/400 hardware, software, networked related devices and AS/400 client-access software, journaling, HMC management etc. Should possess the knowledge and ability to do fail-over testing from Production to DR system in a HA software replication environment. Advanced knowledge of setting up, managing, and administering HA replication software such as MIMIX, iTera, etc. Sound experience in Backup/Recovery using BRMS. Average CL scripting skills is a requirement. Should be an expert with hands-on knowledge and experience on various IBM Power System models. Ability to independently plan and lead an AS/400 migration and implementation project team is critical. Public cloud (especially Azure/AWS/GCP/IBM) knowledge would be an added advantage. Good and effective written and oral communication Good understanding of ITIL modules like Incident, Asset, Problem and Change Management. Key criteria for evaluation required for Senior/Functional hires List top 4 qualities for evaluation in order of importance Rank Criteria for Evaluation 1 Experience in handling end to end OS upgrades or AS/400 migrations to new on-premises hardware or to public cloud 2 Strong AS/400 System Administration and troubleshooting skills (with 4 -6 years of relevant experience) 3 Good client facing and presentation skills; oral and written communication either in face-to-face meetings or over Microsoft Teams 4 Strong planning and process documentation skills Mandatory Skills: AS400 Admin. Experience: 8-10 Years.

JD Key Responsibilities: Assist in calculation of State and Foreign tax withholding Assist in review of State withholding waivers forms Prepare and review the following tax forms: 1065, 1120, 588, 1099, W-8, 8832, 8875, 8865, 8937 Perform Federal K-1 schedule and State K-1 schedule review for all Partners Preparing and Reviewing tax work papers that calculate partnership taxable income. Gather and analyze financial information from underlying portfolio companies. Calculate partnership tax withholdings (ECI, FDAP & states). Track partnership/partner tax basis. Assist with the preparation and review of quarterly income estimates. Prepare tax provisions for Corporations. Participate in the process documentation efforts and creation of SOPs. Identify process gaps and initiate process improvement projects. Provide support on miscellaneous projects and ad-hoc request Desired Candidate Profile Candidate must be a Post Graduate or C.A., with knowledge of accounting and finance Candidates must have 1-3 years of relevant experience in US Partnership Tax. Candidates with experience in Private Equity business, accounting, or tax experience are preferred Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) The ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly A desire to work in an international team environment, often under pressure and with multiple stakeholder Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

This is a remote position. 1. Experience with process excellence 2. Process documentation skills 3. Knowledge of Map processes tools, such as, Visio, ARIS, igrafx or similar. 4. Experience with automation of processes - RPA 5. Knowledge of overall cycle of the automation project. 6. Be able to quantify the financial benefit of the automation 7. Not only the automation but also includes mindset of project lead, candidate is expected to advise what to automate or which part of the project to automate.