8 Kpis Jobs

Role Overview: As a Technical Planner, your primary workplace will be in Chennai. You will be responsible for technically planning work orders, creating task lists, defining materials and tools, considering customer specifics, identifying improvement opportunities, providing technical support updates, reassigning reworks, dispatching to technical support, and managing crew composition. Key Responsibilities: - Clearly specify enriched information in the work order - Map task lists and create detailed task lists - Define materials, tools, and resources required for each task - Consider customer specifics while planning technical tasks - Identify opportunities for improving task lists - Provide...

Role Overview: You will be responsible for supporting Incident, Problem, and Change Management processes. Additionally, you will analyze service data and develop Power BI dashboards for operational and management reporting. You will also create professional PowerPoint presentations for IT Service Management forums and maintain positive working relationships across IT and the wider business. Key Responsibilities: - Hands-on experience supporting Incident, Problem, and Change Management processes - Analyzing service data and building Power BI dashboards for operational and management reporting - Creating clear and professional PowerPoint presentations for IT Service Management forums - Buildin...

You will be working as an IT Vendor Manager at BNP Paribas India Solutions. BNP Paribas is a leading bank in the European Union with a global reach, operating in 65 countries and employing nearly 185,000 people. As an IT Vendor Manager, you will be responsible for managing relationships with external and internal service partners in the field of software and outsourcing. Your key responsibilities will include: - Managing supplier relationships and acting as the central coordination function - Monitoring service providers based on indicators and SLAs - Evaluating suppliers and managing SLA and contract renewals - Ensuring compliance with group policies and procedures, purchasing, and outsourc...

As an experienced Operations Manager or Project Governance professional, you will be responsible for ensuring all operations are conducted efficiently, cost-effectively, and compliantly. You will need to develop, implement, and enhance operational management systems and processes while supporting the organization in achieving strategic objectives. Your key responsibilities will include: - Ensuring legal and organizational compliance in all processes and operations. - Overseeing budget planning, financial forecasting, and profitability improvement initiatives. - Defining and monitoring key performance indicators (KPIs) for operational efficiency. - Conducting quality control checks and identi...

Role Summary This role focuses on enabling Agentic AI solutions across the full GTM funnel ensuring alignment between Sales, Marketing, and Customer Success. The RevOps BA will define workflows, data models, and KPIs for forecasting, pipeline management, customer lifecycle operations, and revenue reporting. Key Responsibilities RevOps Domain Expertise Document End-to-end Revenue Workflows Funnel governance Pipeline & forecast hygiene Customer lifecycle management Renewals and churn Billing ? Revenue recognition (high-level) Define GTM alignment structures (MQL/SQL definitions, SLAs, handoff rules). AI Opportunity Identification & Requirements Identify cross-functional automation and AI oppor...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive ...

As an experienced and driven Sales CRM Product Manager, you will play a crucial role in bridging the gap between Sales CRM intricacies and business requirements. By deeply understanding pre-sales, sales, and post-sales processes, your primary goal will be to translate complex needs into user-friendly features that align with our business objectives. - **Understanding and Representing User Needs:** - Conduct user research and gather requirements from sales, marketing, customer service, and other relevant departments. - Create detailed user stories and personas to guide product development. - **Monitor Sales Product KPIs:** - Establish, track, and analyze key performance indicators (KPIs) rela...

Role & Responsibilities Administer, maintain, and optimize the Splunk ITSI environment, including configuration, tuning, and system upgrades. Develop and implement ITSI service models, KPIs, and glass tables to monitor the health and performance of key IT services. Migrate existing dashboards and alerting capabilities from Enterprise Splunk to ITSI. Collaborate with IT teams to design dashboards, alerts, and reports that provide real-time insights into service performance and availability. Enable auto-ticketing into Helix or other ticketing platforms using NEAP or similar integrations. Troubleshoot and resolve issues related to Splunk ITSI and associated integrations. Implement best practice...