19 Kpis Jobs

Job Title: SAP Service Delivery Manager Experience: 14 to 20 Years in SAP Service Delivery Qualification: Any Graduate / Post Graduate Job Location: Hyderabad, Mumbai, Bangalore, Pune, Delhi, Chennai Work Mode: Remote Shift Timing: Night Shift (09:30 PM IST to 06:30 AM IST) Supporting US Project Job Summary: We are looking for a seasoned SAP Service Delivery Manager with 14 to 20 years of experience to manage and oversee the full spectrum of SAP Application Maintenance and Development services. The ideal candidate should bring deep functional and operational expertise across SAP landscapes (S/4HANA and ECC), strong knowledge of ITSM practices, and demonstrated success in leading globally distributed teams. This role requires strong leadership, client engagement capabilities, and a commitment to delivering operational excellence while working in a US time zone. Key Responsibilities: Service Delivery & Operations Management: Lead end-to-end SAP AMS (Application Maintenance Services) for S/4HANA and ECC modules. Ensure strict adherence to SLAs, KPIs, and ITSM best practices (incident, change, and problem management). Drive continuous service improvements across application development, maintenance, and transitions. Monitor and resolve service requests and change requests with priority-based handling. Client & Stakeholder Management: Serve as the primary contact for client escalations and service reviews. Build and maintain strong client relationships through consistent communication and high-quality delivery. Present service metrics, performance reports, risks, and remediation plans to clients and internal stakeholders. People & Performance Management: Manage and mentor cross-functional delivery teams located globally. Conduct regular performance reviews, training, and team development activities. Foster strong collaboration between onshore and offshore delivery teams across SAP modules (SD/MM/FICO). Financial & Contractual Governance: Ensure delivery within budgetary constraints while driving cost optimization. Manage and oversee service contracts including MSAs and SOWs. Ensure adherence to all contractual obligations, including data security and compliance requirements. Service Improvement & Strategic Alignment: Lead initiatives focused on service quality improvement and operational efficiency. Partner with business process owners to identify and implement improvement opportunities. Align resource planning and service delivery strategies with evolving business and technology needs. Required Skills & Experience: 14 to 20 years of experience in SAP Service Delivery Management, including AMS, Support Projects. Expertise in managing large-scale SAP landscapes S/4HANA and ECC. Strong command of ITSM frameworks, tools, and methodologies. Proven track record in managing global delivery teams (onshore/offshore). Deep experience in SAP application support, budget control, and contract governance. Excellent leadership, communication, and stakeholder management abilities. Preferred Qualifications: Bachelors or Master’s degree in Information Technology, Business, or related discipline. ITIL certification preferred. Experience in pre-sales support and solution design will be an advantage. To Apply: Interested candidates may send their updated resumes to: surendra.padala@bs.nttdata.com Keywords: SAP SDM, SAP Service Delivery, S/4HANA, ECC, ITSM, SAP Application Maintenance Projects, SAP AMS, Managed Services, SLA, KPIs, Incident Management, Change Management, Problem Management, Risk Management, Contract Management, AMS Delivery, Budget Management, Vendor Management, Customer Management, ITIL Certification

Collaborate with business partners to effectively implement improved financial accountability, understanding, and support of business strategies and trends. Participate in strategic financial projects including system implementations. Lead the monthly financial statement close procedures: Prepare and analyze monthly financial reporting package Prepare journal entries for month-end close Job costing and project profitability analysis Actively participate in the Monthly Business Review Prepare summary feedback of financial statement variances to budget by partnering with budget owners and stakeholders to identify any trends or anomalies Assist in preparation of annual budget and forecasts Present monthly customer account reconciliation summary and Revenue Cycle KPIs to CFO and Controller. Lead and manage the customer account reconciliation process, ensuring all reconciling items are properly documented and resolved in a timely manner. Monitor KPIs for the Revenue Cycle to ensure performance is as expected and work to resolve variances as needed. Monitor DSO and collaborate with Account Teams and Accounting Teams to accelerate and improve collection process. Develop and maintain accounting policies for revenue recognition and ensure organizational compliance with accounting principles, US GAAP, and statutory regulations. Manage and review documentation of operational accounting processes (SOPs). Lead the implementation of the internal control structure, as developed by US Finance, and execute the internal controls within the department and organization. Provide supervision, direction, and leadership to accounting team members including direct reports. Preparation of annual evaluations Monitoring and approving work produced Mentoring, training, and coaching Prepare and/or review account reconciliations for assigned balance sheet accounts. Ensure reconciling items are properly documented, resolved timely and adjustments are properly documented and prepared. Oversee set-up of vendor portals and for new and existing customers. Lead and manage audit process with outside accounting firms, government agencies and customers, including corporate filings, in partnership with CFO and CLO, as applicable. Identify and lead process improvement initiatives to ensure efficiency of processes Other special projects and analysis as needed and requested PERFORMANCE REQUIREMENTS: Bachelors Degree in Accounting, Finance or related field required. At least seven years progressive accounting experience (some public and private preferred) in global organization(s). Ability to work in a team environment, manage teams and provide leadership and coaching. Clear and effective communication and people skills. Strong analytical and research skills. Ability to be proactive, manage simultaneous projects, work independently, and meet deadlines. Ability to manage highly sensitive and confidential information. Elevated level of professionalism. Position will be on-site Monday-Friday in main offices, currently located in Hyderabad.

JOB RESPONSIBILITES: Collaborate with business partners to effectively implement improved financial accountability, understanding, and support of business strategies and trends. Participate in strategic financial projects including system implementations. Lead the monthly financial statement close procedures: Prepare and analyze monthly financial reporting package Prepare journal entries for month-end close Job costing and project profitability analysis Actively participate in the Monthly Business Review Prepare summary feedback of financial statement variances to budget by partnering with budget owners and stakeholders to identify any trends or anomalies Assist in preparation of annual budget and forecasts Present monthly customer account reconciliation summary and Revenue Cycle KPIs to CFO and Controller. Lead and manage the customer account reconciliation process, ensuring all reconciling items are properly documented and resolved in a timely manner. Monitor KPIs for the Revenue Cycle to ensure performance is as expected and work to resolve variances as needed. Monitor DSO and collaborate with Account Teams and Accounting Teams to accelerate and improve collection process. Develop and maintain accounting policies for revenue recognition and ensure organizational compliance with accounting principles, US GAAP, and statutory regulations. Manage and review documentation of operational accounting processes (SOPs). Lead the implementation of the internal control structure, as developed by US Finance, and execute the internal controls within the department and organization. Provide supervision, direction, and leadership to accounting team members including direct reports. Preparation of annual evaluations Monitoring and approving work produced Mentoring, training, and coaching Prepare and/or review account reconciliations for assigned balance sheet accounts. Ensure reconciling items are properly documented, resolved timely and adjustments are properly documented and prepared. Oversee set-up of vendor portals and for new and existing customers. Lead and manage audit process with outside accounting firms, government agencies and customers, including corporate filings, in partnership with CFO and CLO, as applicable. Identify and lead process improvement initiatives to ensure efficiency of processes Other special projects and analysis as needed and requested PERFORMANCE REQUIREMENTS: Bachelors Degree in Accounting, Finance or related field required. At least seven years progressive accounting experience (some public and private preferred) in global organization(s). Ability to work in a team environment, manage teams and provide leadership and coaching. Clear and effective communication and people skills. Strong analytical and research skills. Ability to be proactive, manage simultaneous projects, work independently, and meet deadlines. Ability to manage highly sensitive and confidential information. Elevated level of professionalism.

JD : Candidate must have 7-10 years of experience in SAP technical and 3-4 years in EWM technical. • EWM technical architecture concept like service provider, master data layer (MDL) etc. This will add more values. • Experience and knowledge in ABAP OOPS are must. • Experience in PPF will add more values. • Provide SAP development consulting expertise and advice in implementing and executing SAP EWM solutions. • Develop, test, and deliver technical solutions within SAP EWM. • Experience in designing and coding custom reports, forms, interfaces, and enhancements, APIs • Experience in RF screens, Monitor reporting, Modifications. • The ability to work independently and directly with users. • Excellent communication skills and client facing skills are a must. • Experience with SAP EWM integration with other SAP ECC modules • Must have exposure in CDS, OData and Fiori and KPIs.J

Job Title: Salesforce Marketing Cloud Consultant Location: Remote Experience: 5+ Years Employment Type: Full-time / Contract / Freelance Start Date: Immediate Job Summary: We are urgently seeking a Salesforce Marketing Cloud Consultant with strong hands-on experience in Salesforce Personalization (formerly Interaction Studio) . The ideal candidate will be responsible for designing and executing real-time, personalized customer journeys that drive meaningful engagement across digital touchpoints. Key Responsibilities: Design and implement real-time personalized experiences using Salesforce Personalization / Interaction Studio . Develop and manage campaigns using Journey Builder, Automation Studio, Email Studio, CloudPages , SMS, and Push channels. Build and optimize audience segments with Audience Builder , Data Extensions, and SQL queries. Integrate Salesforce Marketing Cloud with Sales, Service, and Data Cloud for seamless customer experiences. Handle real-time data ingestion for personalized communications at scale. Apply behavioral tracking and AI decisioning for contextual and relevant content delivery. Collaborate with internal teams including marketing strategists, UI/UX designers, and developers. Track and report on campaign performance, personalization metrics, and KPIs . Required Skills: 3+ years hands-on experience with Salesforce Marketing Cloud (SFMC) . 1+ year of expertise in Salesforce Personalization / Interaction Studio . Strong command of AMPscript, SQL , and other SFMC scripting languages. Proven experience in Journey Builder, Automation Studio, Email Studio, CloudPages . Familiarity with real-time personalization , push/web personalization techniques. Knowledge of customer data modeling, behavioral tracking, and analytics . Strong understanding of KPIs, campaign analysis , and marketing attribution. Excellent communication and stakeholder management skills . Preferred Qualifications: Salesforce certifications: Marketing Cloud Email Specialist Marketing Cloud Consultant Salesforce Personalization Accredited Professional Experience integrating with Salesforce Data Cloud / CDP is a plus.

15-25yrs exp of 3pl/logistics, Strong English Communication Lead HR - Pan India, HRBP, Corporate & Zones, TA/TM, Compliance, Strategy, Culture, Planning, KPI, OD, CM, business excellence, C&B, EE, Capability building, Payroll, PMS, SOPs, Audits

Roles We are seeking a highly analytical and commercially driven finance professional to support investment analysis, financial modelling, and support capital raising and strategic transactions. This role is central to our interaction with investors, lenders, and board members. You will own the build and maintenance of detailed financial models with the team, prepare investor materials, and support M&A, equity, and debt transactions. The ideal candidate has a strong grasp of financial fundamentals, a structured and independent working style, and the ability to communicate complex financial insights clearly and confidently to senior stakeholders both in Excel and in PowerPoint. Responsibilities Build and maintain detailed financial models including 3-statement forecasts, DCF valuations, scenario and sensitivity analyses, cash flow waterfalls, and capital structures. • Model and analyze debt portfolios, including repayment structures, cohort performance, interest schedules, and cash flow forecasting at both portfolio and business unit levels. • Support capital raising activities (equity, venture debt, senior facilities) including term sheet review, data room preparation, and financial due diligence. • Collaborate with internal teams on business planning, KPIs, unit economics, and strategic forecasting. • Assist in evaluating and structuring M&A opportunities, partnerships, and new market entries. • Provide ad-hoc analysis to support executive decision-making, including competitive benchmarking and return analyses. • Develop tools to improve financial visibility across the group and ensure investment-grade outputs. • Prepare investment memoranda, board packs, and investor presentations for equity and debt raises. Preferred candidate profile

Job Description: We are looking for an experienced Sr. Operations Manager to lead our Revenue Cycle Management (RCM) operations. The role requires overseeing the end-to-end RCM process including Eligibility, AR, Denial Management, Billing, and Payment Posting. Key Responsibilities: Manage a team of 4050 RCM professionals. Oversee AR, Denials, Appeals, and Claims Adjudication. Drive quality, productivity, and attrition management. Collaborate with clients, payers, and internal teams to resolve issues. Monitor KPIs and implement process improvements. Ensure compliance with HIPAA, CMS, and healthcare regulations. Requirements: 12+ years of experience in US Healthcare RCM. Strong domain knowledge across the billing cycle. Hands-on experience with AR, denials, and appeals. Excellent communication & stakeholder management. Proficient in MS Excel and reporting.

We are looking for a meticulous Quality Manager to champion quality assurance initiatives at Solon India Pvt Ltd, ensuring our solar EPC projects meet the highest standards of excellence. As Quality Manager, you will spearhead the development and implementation of robust quality control frameworks, conduct rigorous audits and inspections, ensure compliance with technical specifications and relevant IEC and other international standards, and enhance both product and process quality. Your role is pivotal in driving continuous improvement and optimizing quality procedures while maintaining cost-effectiveness. You will collaborate closely with cross-functional teams, including engineering, procurement, and construction, to foster a culture of quality throughout the organization. The ideal candidate will possess a strong understanding of solar PV systems, proficiency in quality assurance tools, and a proven track record in implementing continuous improvement strategies within the renewable energy sector. This role demands a detail-oriented professional capable of mitigating risks, standardizing documentation, and leading training sessions to promote quality awareness and best practices. Your expertise will directly contribute to project success, client satisfaction, and the overall reputation of Solon India as a leader in renewable energy solutions. Job Details: Industry: Renewable Energy Department: Quality Assurance Role: Quality Manager Location: Hyderabad Compensation: 6,00,000 - 12,00,000 per year Experience: 3-8 years Employment Type: Full-time Qualification: Bachelor's/Master's degree in Engineering, Quality Assurance, or a related field Responsibilities: Quality Systems & Compliance Help develop and maintain a quality assurance system for solar EPC projects, ensuring compliance with IEC, IS, and other industry rules. Watch project activities to make sure they follow quality plans and procedures, addressing any issues quickly. Participate in root cause analysis for quality problems, helping to implement corrective actions to prevent them from happening again. Work with teams to maintain a Quality Management System (QMS) based on ISO 9001 standards. Assist with internal audits to check the QMS and find areas for improvement. Prepare regular reports on quality, showing trends and improvement efforts for review. Inspection and Audit Help plan and conduct audits and inspections of solar installations and materials to ensure they meet project and quality standards. Assist in coordinating third-party inspections, ensuring they follow project rules and remain objective. Keep detailed audit records, including reports and corrective action plans. Perform material inspections to ensure they meet technical & safety standards, preventing the use of defective materials. Oversee the inspection of incoming materials to ensure they meet quality standards, working with procurement to resolve any issues. Maintain a list of approved vendors and suppliers, helping with regular performance reviews to ensure consistent quality. Process Optimization and Improvement Look for opportunities to improve quality and reduce costs by analyzing data, using basic statistical techniques to monitor key processes. Work with engineering and procurement to improve vendor quality, helping to implement vendor quality programs. Help establish key performance indicators (KPIs) to track process efficiency, defect rates, and client satisfaction, monitoring performance and assisting with corrective actions. Help standardize documentation, inspection checklists, and testing procedures to ensure consistency. Assist with change management to introduce new quality processes and technologies smoothly. Help develop and implement strategies for reducing defect rates, focusing on preventing defects and improving overall quality. Risk Mitigation & Documentation Help maintain and update the risk register for quality issues, identifying potential risks and helping to implement mitigation strategies. Help develop and standardize documentation, including checklists and testing procedures. Assist with training sessions on quality protocols, continuous improvement, and risk mitigation, promoting a quality-focused culture. Participate in Failure Mode and Effects Analysis (FMEA) to identify potential failure points and help implement preventive measures. Help manage non-conformity reports, ensuring issues are resolved and corrective actions are tracked. Ensure compliance with regulations and industry standards, staying updated on changes and helping to implement necessary adjustments. General Expectations and Past Experiences: Possess a Bachelor's degree in Engineering (Mechanical, Electrical, or related field) with 3-8 years of experience in quality assurance within the renewable energy sector, specifically solar EPC projects. Demonstrated expertise in quality assurance methodologies, quality control techniques, and Corrective and Preventive Action (CAPA) implementation. Proven ability to manage vendor quality, conduct audits (ISO 9001 preferred), and implement Quality Management Systems (QMS). Strong analytical skills with proficiency in statistical process control (SPC) and data analysis for performance reporting and defect rate reduction. Experience in facilitating Root Cause Analysis (RCA) and implementing effective Risk Mitigation Strategies in EPC projects. Excellent communication and stakeholder management skills, with the ability to lead training sessions and drive Client Satisfaction Improvement Initiatives. Familiarity with Construction Material Inspection & Testing procedures and Failure Mode and Effects Analysis (FMEA).

Job Purpose To manage and execute strategic and operational HR responsibilities including Talent Acquisition, Budgeting, Organizational Structuring, KPI Management, and HR Data Analytics. The role requires a strong command over Excel and a data-driven approach to support business growth while optimizing HR performance. Key Responsibilities 1. Talent Acquisition & Workforce Planning End-to-end responsibility for hiring across functions and verticals in alignment with the business strategy. Coordinate with department heads to understand hiring needs and manpower planning. Design and implement effective sourcing strategies for quality talent acquisition. Ensure recruitment activities are completed within budget and TAT. 2. Budget Management Prepare and manage hiring budgets in collaboration with Finance and departmental heads. Monitor hiring costs to ensure recruitment remains within the approved budget. Generate hiring spend reports and analyze trends to optimize cost efficiency. 3. Job Descriptions & Organogram Create and update job descriptions in coordination with department leads. Develop and maintain organizational structures and organograms for all functions. Ensure alignment of JD with business goals and competencies required. 4. KPI Management Design Key Performance Indicators (KPIs) aligned with each role's responsibilities. Validate KPI achievements with actual performance data and ensure source data integrity. Monitor and report on KPIs on a regular basis, ensuring correct and timely entries. Work with respective departments to improve KPI metrics and performance tracking. 5. HR Data Analytics & Dashboard Develop, maintain, and analyze HR dashboards to track metrics such as headcount, attrition, hiring efficiency, etc. Provide insights and analytics for strategic HR decision-making. Deliver periodic reports and summaries to CHRO with recommendations. 6. Excel Proficiency Expert-level skills in Microsoft Excel including advanced formulas (e.g., VLOOKUP, INDEX-MATCH, SUMIFS, Pivot Tables, Macros). Use Excel for budget tracking, hiring analytics, KPI dashboards, and report generation. Automate repetitive tasks using Excel-based solutions. 7. Reporting & Stakeholder Management Submit timely and accurate reports to the CHRO and other key stakeholders. Collaborate cross-functionally to ensure consistency and transparency in HR practices. Key Skills & Competencies Strong knowledge of Talent Acquisition and HR Operations Proficiency in HR analytics and Excel (advanced formulas, dashboards, automation) Excellent communication and stakeholder management High attention to detail and analytical mindset Strong organizational and multitasking skills Knowledge of HRMS/ATS tools (preferred)

The WFM Manager will be responsible for the overall management of the day to day operations for the Workforce Management team which includes, but is not limited to, planning, forecasting scheduling, capacity planning, dialer management, lists management, KPIs and SLAs adherence. The Workforce Associates are in charge of staffing, scheduling and reporting performance for the call centers. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work. Job Duties: Handle complete suite of workforce and real time services (forecasting, resource planning, scheduling, dialer management and real time adherence) for operations and clients. Ensure key performance metrics and requirements for the dialer operations (including in call %, wait %, wrap up%, etc) are met. Deploy campaign segmentation based on strategies provided by the Operations team. Provide feedback and recommendations as necessary. Needs to actively participate in the planning and implementation activities of new LOBs and monitor and manage dynamic customer demand patterns and agent availability. Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process. Act as interface between Call Center staff and Dialer. Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance. Load daily dialer list and ensure agreed upon dialer strategies are implemented. Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor.

We’re hiring a Customer Support Manager to lead and scale a new team handling . Ensure quality, train agents, manage performance, and drive operational excellence in a fast-growing customer service setup.

Sourcing prospects, developing opportunities & selling to a select group of small to medium sized business accounts within our team-based setting. Sets up meetings with prospective K-12 customers, negotiate the deals to closure. Required Candidate profile Working directly with our Inside Sales teams to pass along qualified opportunities. Developing a strong understanding of our prospects through solution selling techniques B2B Sales in Edtech only.

- Professional Services background. - Min 4 years as a Manager & People Management. - Should have handled min 3-4 members team size - Should have handled hiring, budgeting & termination of their team members. - KPIs of the team members. Required Candidate profile - 7+ yrs’ exp in a client services or lead implementation role pref - 5+ yrs’ prior exp in a mngt role - CAPM, PMP, project mngt certification a plus Previous CRM exp Salesforce & Zendesk a plus)

15-25yrs exp of 3pl/logistics, Strong English Communication Lead HR - Pan India, HRBP, Corporate & Zones, TA/TM, Compliance, Strategy, Culture, Planning, KPI, OD, CM, business excellence, C&B, EE, Capability building, Payroll, PMS, SOPs, Audits

Handling Microsoft Account in D365 FO domain by working collaboratively with customer to source out candidates. SPOC to customers in terms of D365 FO resource loading Regularly connecting with team leads , Project/program Mgrs and COEs at MSGD to build D365 FO practice. Take care of BGV and v-id process for associates who is getting on-boarded to MS projects Rotation of 18x6 associates Aligning for new requirements with MSGD Working with BA team for project extension, CR calc, milestone , resource loading, coordinating with Dev Leads, project mgrs., DMM of MSGD Updating KPIs for planned and actual values. SPOC for hiring process (both FTE and OS) - support Talent Family (TF) for recruitment, interviews, scheduling , scanning for duplicate profiles, Working closely with Vendors to get suitable candidates for the project requirements. Tracking joining status of both FTE and OS associates Induct onboarded associates providing required support with assigning laptops and providing awareness on operational topics like Time sheet, leave requests etc., Taking care of Project allocation, extension and release of associates. Mentor and serve as a role model to junior colleagues by providing career development goals, meeting regularly, writing and deliver semi-annual reviews, advocating for their career advancement, and serving as an example of career roles and levels they can aspire to Facilitate training academies ; be SPOC for running on Academies Required Skills- D365 FO, Mgrs, COEs at MSGD, BGV, MSGD, DMM , MSGD, KPIs, FTE, OS, Senior Project Manager D365 FO

Bachelors Degree in Materials Management, Data Analytics, Business Management or similar field. Five years of experience in material and/or manufacturing planning and analysis or equivalent. Broad knowledge of supply/demand process. Demonstrated ability in the areas of analytical thinking, cost-benefit analysis, interpersonal & Communication skills, as well as development of KPIs/metrics. Additional PREFERRED Qualifications/Skills: APICS certified in Production and Inventory Management (CPIM) or Certified Supply chain Professional (CSCP) a plus. Lean or Green Belt Six Sigma certification a plus.

The WFM Manager will be responsible for the overall management of the day to day operations for the Workforce Management team which includes, but is not limited to, planning, forecasting scheduling, capacity planning, dialer management, lists management, KPIs and SLAs adherence. The Workforce Associates are in charge of staffing, scheduling and reporting performance for the call centers. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work. Job Duties: Handle complete suite of workforce and real time services (forecasting, resource planning, scheduling, dialer management and real time adherence) for operations and clients. Ensure key performance metrics and requirements for the dialer operations (including in call %, wait %, wrap up%, etc) are met. Deploy campaign segmentation based on strategies provided by the Operations team. Provide feedback and recommendations as necessary. Needs to actively participate in the planning and implementation activities of new LOBs and monitor and manage dynamic customer demand patterns and agent availability. Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process. Act as interface between Call Center staff and Dialer. Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance. Load daily dialer list and ensure agreed upon dialer strategies are implemented. Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor.

- Ability to understand the D2C & Fashion marketing landscape - Shape & communicate the uniqueness of their brand - Translate brand elements into creatives that drive recall & differentiation at each touchpoint Required Candidate profile - Lead creative development to motivate the target audience to "take action" - Ability to work with external agency partners to deliver the above within budgets - Devise innovative growth strategies