Senior Customer Success Manager

As a Customer Success Manager at Solar Ladder, you will play a crucial role in ensuring the satisfaction and success of our customers. With exceptional communication skills, empathy, and patience, you will be responsible for onboarding customers, handling feedback calls, and developing retention strategies to enhance the overall customer experience. Your key responsibilities will include managing the onboarding and documentation process, analyzing customer feedback to create effective retention strategies, addressing customer complaints, and building strong relationships with both customers and business associates. Additionally, you will track and analyze performance data to ensure customer engagement and satisfaction, as well as customize proposals based on client requirements. Joining Solar Ladder offers you the opportunity for exponential growth in a fast-paced environment. You will have the autonomy to tackle challenging problem statements and see them through to completion. You can expect support from a collaborative team, mentorship for your professional and personal growth, and exposure to diverse problem statements across departments. This full-time position is based in Mumbai or Pune and offers benefits such as a flexible schedule, health insurance, paid sick time, paid time off, and provident fund. The work schedule is during the day shift, and performance bonuses are provided. The ideal candidate should have at least 3 years of experience in customer success roles and a background in SaaS. If you are ready to make a difference in the solar industry and thrive in a dynamic and supportive work environment, we would love to meet you. Contact us at +91 8169327729 to explore this exciting opportunity with Solar Ladder.,