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Customer Success Manager (CSM)

Customer Success Manager (CSM)

Konnect Analytics

2 - 6 years

0 Lacs

tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

account management communication interpersonal skills erp crm scheduling project management presentation skills team management risk management stakeholder management client interaction hindi english customer success problemsolving saas platforms

Work Mode

On-site

Job Type

Full Time

Job Description

As a suitable candidate for the position, you must hold a Bachelor's degree in computer science or a related field with 2-4 years of experience in customer success, account management, or a similar role, preferably in the ERP or software industry. Your excellent communication and interpersonal skills will be essential in this role, along with your strong problem-solving abilities and customer-first mindset. Ability to manage multiple accounts, prioritize tasks effectively, and familiarity with ERP, CRM, or SaaS platforms will be advantageous. Your key responsibilities will include: - Efficiently scheduling and executing projects in a timely manner. - Preparing presentations to update senior management on project progress. - Delegating tasks to team members. - Tracking and communicating project risks and opportunities. - Seeking ways to enhance project profitability and reduce expenses. - Ensuring deadlines are met. - Organizing and participating in stakeholder meetings. - Conducting project team meetings and documenting minutes. - Liaising with clients to establish project objectives. Additionally, it is required that you are proficient in both Hindi and English languages to effectively communicate with clients and team members.,

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Customer Success Manager (CSM)