Customer Support Associate

As a Customer Support Executive based in Coimbatore, your main responsibility will be addressing customer issues and resolving them efficiently across various communication channels such as phone and email. You must ensure prompt resolution of all valid customer concerns by utilizing your excellent product knowledge to provide effective support. Your role will involve meeting deadlines, prioritizing tasks, and exhibiting proficiency in Microsoft applications like Word, Excel, and Outlook. You will be responsible for updating, implementing, and maintaining procedures, as well as documenting and communicating the outcomes of your efforts. Additionally, you will conduct meetings and presentations to share insights and findings, while prioritizing initiatives according to business needs. Collaborating closely with clients, technicians, and managerial staff will be crucial in this role. Proficiency in Hindi, Tamil, and English languages is required for effective communication. If you possess a degree related to Computer Science or IT and have the ability to excel in a fast-paced customer support environment, we encourage you to apply for one of the four positions available.,