Customer Support Associate

Thrd

1 - 4 years

1 - 2 Lacs

bengaluru

Posted:2 months ago| Platform:

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Skills Required

customer support verbal and written follow ups communication skills customer service problem solving attention to detail customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Thrd:

Thrd is a fast-growing mens streetwear brand with 150K+ followers and 7,000 - 8,000 monthly orders. We're known for high-quality drops and a strong customer-first approach. At Thrd, support isnt just a function its how we build loyalty and trust across every order and interaction.

Role Overview

Customer Support Associate

Key Responsibilities

Handle customer queries and concerns via
WhatsApp (Interakt), email, and Instagram DMs
Make follow-up or feedback
calls
to customers when necessary
Coordinate with the
warehouse team
to resolve order-related issues such as delays, exchanges, or returns
Maintain clear internal documentation and ticket tracking
Work closely with the
operations team
and report to the
Ops Lead
Assist in conducting customer
surveys
and gathering feedback for process improvement
Learn and use tools such as
Shopify
and our internal software systems (training will be provided)

Requirements

Bachelor's degree in any field
Proficiency in
professional English
(written and spoken)
Must have own
laptop
Strong communication and interpersonal skills
Willingness to work from our
HSR Layout warehouse, 6 days a week

Why Join Us?

Be part of a young, dynamic brand that's growing fast
Get exposure to operations, logistics, and customer experience
Opportunity to learn tools like Shopify, Interakt, and other custom-built systems
Collaborative team environment with scope to grow into other areas of the business

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