4 Follow Ups Jobs
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1.0 - 5.0 years
Noida
Work from Office
Role Objective: To counsel prospective students over calls, guide them on suitable colleges/courses, and convert leads into successful applications for Shiksha’s partner institutes while ensuring excellent student experience and process compliance. ________________________________________ Key Responsibilities Student Counselling & Sales • Call assigned leads and understand students’ academic background, preferences, and goals • Recommend suitable partner colleges and courses (MBA / Non-MBA programs) • Explain application process, eligibility, fees, deadlines, and benefits • Convince and assist students to fill application forms during/after the call Application Conversion • Drive multiple ap...
Posted 2 days ago
1.0 - 4.0 years
Mumbai
Work from Office
Role: Executive Assistant Division: Crisil Intelligence Department: Consulting Location: Mumbai Role Overview CRISIL Intelligence is seeking a proactive and highly organized Executive Assistant to support a Senior Director (SD) . The role requires someone who can understand context quickly, interpret requirements accurately, and function as a trusted extension of the SD’s office. Key Responsibilities Manage the Senior Director’s calendar, meetings, and schedules with precision Coordinate internal and external meetings, including preparation, follow-ups, and action tracking Prepare and manage presentations, reports, and business documents Interpret the SD’s requirements and translate them int...
Posted 1 week ago
1.0 - 3.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Looking for a detail-oriented and active Admin Executive to manage day-to-day admin operations in an Audio-Visual solutions company. The candidate should support office admin, vendor coordination, inventory tracking, and internal team requirement.
Posted 2 weeks ago
3.0 - 8.0 years
7 - 8 Lacs
Mumbai, Mumbai suburban, Thane
Work from Office
A secretary/administrative position requiring the candidate to use their own personal laptop Strong communication skills in both the local language and English, as the candidate will need to communicate with clients via calls and/or emails.
Posted 3 weeks ago
Exploring Follow Ups Jobs in India
The follow ups job market in India is thriving, with a high demand for professionals who can effectively handle customer queries, provide timely responses, and ensure customer satisfaction. In this article, we will explore the job landscape for follow ups roles in India, including top hiring locations, average salary ranges, career progression, related skills, and common interview questions.
Top Hiring Locations in India
- Bangalore
- Mumbai
- Delhi
- Chennai
- Hyderabad
These cities are known for their robust job markets and have numerous opportunities for follow ups professionals.
Average Salary Range
The average salary range for follow ups professionals in India varies based on experience level: - Entry-level: INR 2.5 - 4.5 lakhs per annum - Mid-level: INR 5 - 8 lakhs per annum - Experienced: INR 8 - 15 lakhs per annum
Salary may also vary based on the industry and specific job responsibilities.
Career Path
A typical career path in follow ups may progress as follows: - Customer Service Executive - Senior Customer Service Executive - Team Leader - Manager
Advancement in this field often involves taking on more responsibilities, managing larger teams, and focusing on strategic customer engagement.
Related Skills
In addition to strong follow-up skills, professionals in this field may benefit from having: - Excellent communication skills - Problem-solving abilities - Customer relationship management skills - Knowledge of CRM software - Multitasking capabilities
Interview Questions
Here are 25 interview questions for follow ups roles: - What experience do you have in customer service? (basic) - How do you handle difficult customers? (medium) - Can you describe a time when you went above and beyond for a customer? (medium) - How do you prioritize your tasks when dealing with multiple customer inquiries? (basic) - Have you used any CRM software in the past? (basic) - How do you measure customer satisfaction? (medium) - What strategies would you implement to improve customer retention? (medium) - How do you stay updated on product/service knowledge? (basic) - Describe a time when you had to escalate a customer issue. How did you handle it? (medium) - How do you handle high-volume follow-ups during peak times? (medium) - What metrics do you think are important to track in customer service? (medium) - Can you give an example of a successful cross-selling or upselling experience you had with a customer? (medium) - How do you ensure consistency in your communication with customers? (basic) - What is your approach to handling customer complaints? (medium) - How do you handle a situation where a customer is dissatisfied with the resolution provided? (medium) - Describe a time when you had to collaborate with other departments to resolve a customer issue. (medium) - How do you handle confidential customer information? (basic) - What motivates you to deliver excellent customer service? (basic) - How do you handle repetitive follow-up tasks without getting burnt out? (medium) - Can you give an example of a time when you exceeded a customer's expectations? (medium) - How do you adapt your communication style to different types of customers? (medium) - What do you think are the key qualities of a successful customer service professional? (basic) - How do you handle stress in a fast-paced customer service environment? (medium) - What steps do you take to ensure accuracy in your follow-up communication with customers? (medium) - How do you keep yourself motivated in a challenging customer service role? (medium)
Closing Remark
As you prepare for follow ups job interviews in India, remember to showcase your strong communication skills, problem-solving abilities, and passion for customer satisfaction. With the right preparation and confidence, you can excel in this dynamic field and secure a rewarding career in customer service. Good luck!
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