Customer Support Associate

At SalarySe, we’re on a mission to make money work harder for India’s salaried professionals. We provide UPI-based credit, financial wellness tools, and rewards to empower employees.

Role Overview

We’re looking for a Customer Support Associate to be the first point of contact for our users, resolving queries, ensuring smooth onboarding, and delivering a great customer experience.

Key Responsibilities

• Handle queries via phone
• Provide accurate info on SalarySe’s services.
• Troubleshoot issues and coordinate with internal teams.
• Maintain records of customer interactions in CRM.
• Escalate complex cases and share user feedback with the team.

Requirements

• Graduate, 1–2 years of experience in customer support in International BPO.
• Excellent communication skills (English & Hindi).
• Problem-solving ability, patience, and customer-first mindset.

Why Join Us

• Be part of a fast-growing fintech startup.
• Growth opportunities in customer success & operations.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

• What is your Expected CTC?
• What is your Notice Period?
• What is your Current CTC?

Work Location: In person